UCXN 8.X voice enable
Hello,
I've been palying with the voice enable checkbox in CUC 8.X directory handlers. It looks like when I voice enable a directory handler, I lose the ability to spell the user's name via the phone keypad. Is there a way to enable voice and key pad dialing within the same directory handler. I would like to enable both but don't want to have to front end my directory handlers with a call handler that says to dial by name, press 1, to speak the name, press 2.
Is there anything else in CUC that can be voice enabled? I'm assuming enabling voice does not require any additional licenses.
Thanks,
Glenn
When you turn on the speech-enabled TUI, you have to both enable it in the CoS for the user as well as in the Subscriber settings. Go to the subscriber > Edit > Phone Menus > Conversation Style > check the "Use Voice Recognition Input Style ".
The voice-enabled capabilities for the Directory Handlers does not apply to Call Handlers.
I'm only familiar with SpeechView from a high-level perspective as I've not had any customers that had a requirement for it yet. It is a transcription service that can essentially a voicemail can be transcribed to text and then delivered to you via email. I believe it is also considered to be part of the Unified Messaging features in 8.5. Messages have to be able to be delivered to an external transcription service so that would likely warrant more research and consideration.
Hailey
Similar Messages
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UC Voice enabled directory Handler
Hi
I'm trying to setup a voice enabled directory handler in Unity connection 7.1.3.
I have all configured and seem to work ok except one issue.
I can only call subscribers by Name, i can not call ext and other numbers example outbound calls. when i try to call i get "you can not call that number....."
Any idea to what it could be?
Thanks
Mohammed2 questions:
1) Do you have that callers can enter extensions during greeting selected?
2) What restriction tables are applied to your system?
Hailey
Please rate helpful posts! -
I noticed that the booklet 3g uses the option 382 minicard. Some variants are voice-enabled. Would it be as simple as swapping out the 3G mincard with one that is voice enabled and downloading the proper drivers to have a voice-enabled booklet 3g to make cellular calls? Anyone have experience trying this? (The flybooks use a voice enabled sierra-wireless card so I'm hoping it would be as simple as that.
Hi Donald,
The search criteria is based on what is shown as the users
"Display Name" so you could put only firstnames as that
entry but it would limit the search if there was any name overlap
We've even tested putting the user extension/DN in that field and it works
as described.
Voice Enabled
(For Cisco Unity Connection systems with the voice-recognition option only). For this type of directory handler, callers say the first name and last name of the Connection user that they want to reach, or enter an extension by saying the individual digits in the extension. In addition to searching by first and last name, the voice directory handler includes alternate names in searches. Callers can narrow down the search by saying the name and city or department of the user (or both) if these fields are defined on the Edit User Basics page in the user profile.
Connection users who are listed in the directory are available to outside callers as names that can be reached. Administrator-defined contacts are only available to Connection users who are signed in to Connection, and user-defined contacts are only available to the Connection users who defined them.
Note that for this type of directory handler, users cannot be accessed by using directory handlers unless they have a display name specified and the List in Directory check box is checked for them on the User Basics page.
Cheers!
Rob
"go easy...step lightly...stay free "
- The Clash -
Voice enabling chat application
hi!! all
i am trying to voice enable my chat application (web-based)....can anybody suggest me right direction..i am going in for java speech API's ...if any body has any idea reagrding this pls help..
thanks in advanceHi,
I am sorry, I am not replying for ur question. In addition to that, i need a help. I need to build web based chat application. Can you tell me some basic info like API's used.
Thanks,
Sankar -
I'm not so familiar with java language. But my final year project have to develop by using java. I do not know how to develop a voice enable application. My system is to enable blind user to online and check their exam result. The user just need to enter their user id and then the system will read out the result.
May i know what should i do for the first step?non trivial I think is the phrase that comes to mind - good luck!
a simple solution might be to record all possible exam results as audio in a db and just index and send back based on the exam result
if you really want to be quite sophisticated there are various hosted VoiceXML services you can use to send VXML to and for the audio to be returned
start googling!
Paul. -
Voice enable directory handler
After setting up a voice enabled directory handler, when you call it and give the persons name, it does not transfer back to cucm to that persons extension. It just drops the caller to that persons VM box. My ports are enabled to make out bound calls. I do not see where you can release to switch like you can from a normal call handler. Shouldn't this work? I'm I missing something
Thanks for your help.Hi Jeff,
This is controlled by this user setting;
Transfer Action
Transfer Calls To:
Greeting
Extension
On the User> edit> Transfer rules
You can set this on the User template for future users and use Bulk edit
to change for existing users
Cheers!
Rob
"Clocks go slow in a place of work
Minutes drag and the hours jerk"
-The Clash -
Dependency between RFID, Voice Enablement to ITSmobile
I've been told that to use RFID, voice enablement, or weight scale integration that you have to implement ITSmobile; is this correct?
We are currently going through an analysis of choosing SAPConsole or ITSmobile, and if it is required to use the listed above features with ITSmobile I'd like to understand the dependency.
Is it using the ITS service or actually using ITSmobile? What about SAP AII (Auto-ID Infrastructure), how does that play into it?
I want to rule out the possibility that the person I've been talking to is just favoring ITSmobile or if there is a true dependency between RFID, etc and ITSmobile.
Please get as technical or process as you wish, I should be able to comprehend both scenarios.
Thanks in-advance,
MattHi Kori,
Thank you so much for your advice, in the meantime i also prefer to choose ITSMobile.
But I am considering about the ABAP developemnt effort and style.
I know that with SAPConsole, ABAP developers need to do some programming task after basis configured SAPConsole, I'd like to know whether there are any difference of ABAP coding style between the old SAPConsole and the new ITSmobile, I'm afraid that the ABAP programmer refused to use the new technology if they had done on SAPConsole.
The second question is: which kind of RF devices should we purchase? a web-browser embeded RF device is obligatory?
The third question is: How does RF AP connect to the SAP application server? through LAN? that means the AP hardware has a RJ45 interface?
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Best regards,
Fresh_man -
Lync delegate access without Enterprise Voice enabled
I need the delegate access functionality but due to our current configuration we do not (yet) have enterprise voice setup or enabled. We have assistants that are scheduling meetings on behalf of others and need the conferencing functionality. I
have only been able to get this work when the enterprise voice is enabled for the delegate, does any one know of a workaround that I can use and not have to enable enterprise voice??
Thanks in advance!Hi,
Agree with Matt. The feature is not available without enabling Enterprise Voice.
Regards,
Kelly -
Help needed in voice enabled java app on LINUX OS
I have problem in capturing voice from mic on Linux m/c with in java application. I tried that by using native app on linux. It is working fine, but when i tried to make it work with a java application, it is not working.
Any help is appreciated. Thanks in Advance...
-BhaskarI have the same problem, I'm able to receive RTP audio, but not send, I have Red Hat linux 9
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Hello,
I would like to know how to configure a voice router in terms of translation rule and then option 150 .
Please explain in details.
Thanks in advance.Voice translation-rule/profile:
http://www.cisco.com/en/US/tech/tk652/tk90/technologies_tech_note09186a0080325e8e.shtml
Option 150:
http://www.cisco.com/en/US/docs/ios/12_2/configfun/configuration/guide/fcf002.html#wp1020232
After reviewing these documents, if you have any questions, ask away.
HTH
Adam
remember: please rate if helpful -
Voice Enabled UM is too sensitive
Hi there,
I have just moved from having an on-premise Exchange 2007 server with Lync 2010, running Enterprise Voice and using UM for our Auto Attendant. We now have Exchange Online with Office 365 and Lync 2013 on-premise, again using the Auto Attendant in UM. This
is working insofar as people are able to transfer calls, however we're finding that a lot of our callers are struggling with the voice prompts - in particular if there is any background noise or if they are calling from a mobile, the auto attendant will have
a fit and eventually disconnect them.
Is there a way that we can turn down the sensitivity so that it only picks up speech, and not background noise, heavy breathing etc?
Cheers,
JamesWithout a very sophisticated gateway, I don't believe this is possible.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications -
Enable Enterprise Voice for all users excpet management
Hi,
I want to disable enterprise voice for all users except managers.
I want to do this through PowerShell.
Mashhour FarajHi
Here is the command to list all the Enterprise voice enabled users
GET-CSUser | Where { $_.EnterpriseVoiceEnabled }
Get-CsADUser -OU "OU=Test,dc=contoso,dc=com" | Disable-CsUser -RegistrarPool pool1.contoso.com -SipAddressType FirstLastName
To Disable all Enterprise voice Enabled users
$GetUsers=get-CsUser -Identity "* *" -OU "OU=Test,dc=contoso,dc=com"
foreach($User in $GetUsers)
$DN=$User.DisplayName
Set-CsUser -Identity $DN -EnterpriseVoiceEnabled $False
Whenever you see a helpful reply, click on Vote As Helpful & click on Mark As Answer if a post answers your question. -
I have standard edition Lync 2013 deployed. I have also enabled enterprise Voice for all my users.
When I try to create a response group under group tab, I add the enterprise voice enabled users to the group and click on commit I get this warning:
Agent "User" is not enabled for enterprise voice. Only Enterprise Voice users can receive Response Group calls.
This is clearly a glitch since the users are already enabled for enterprise voice. Has anyone come across this issue before?
ThanksHave you tried restarting the Response Group service? Are you able to add any EV enabled users to this RGS?
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
Lync Sorted blog -
Hello,
I'm preparing an install of UCXN 8.X with TIMG integration. I've reviewed the Cisco docs on this integration and it seems pretty straight forward. Has anyone done this before and can give me a heads up for potential "gotchas" that I need to be aware of? Am I reading the docs correctly that TIMGs can only do T1 CAS? Additionally, I'll be recieving calls from Centrex as 5 digit and need to expand the 5 digits to an E164 number. I would assume the TIMG can prefix digits on outgoing calls? If I remember correctly, the PIMG has dial rule/translation capabilities so would assume the TIMG can do the same.
Thanks,
GlennWhen you turn on the speech-enabled TUI, you have to both enable it in the CoS for the user as well as in the Subscriber settings. Go to the subscriber > Edit > Phone Menus > Conversation Style > check the "Use Voice Recognition Input Style ".
The voice-enabled capabilities for the Directory Handlers does not apply to Call Handlers.
I'm only familiar with SpeechView from a high-level perspective as I've not had any customers that had a requirement for it yet. It is a transcription service that can essentially a voicemail can be transcribed to text and then delivered to you via email. I believe it is also considered to be part of the Unified Messaging features in 8.5. Messages have to be able to be delivered to an external transcription service so that would likely warrant more research and consideration.
Hailey -
Outlook Delegate Showing up in Lync even when Enterprise Voice is disabled
Hi, we have encountered an issue in our testing phase of Lync 2013 deployment.
Users are noticing after they sign into Lync for the first time they are getting messages saying "You were added as a delegate for Employee Name".
These users were at some point in time, set as a delegate for Employee Name, but delegation has since been removed. If we go into the Employee's Outlook and check their delegate settings nothing is listed there.
What's even more perplexing (and nonsensical from a design point of view) is that since we do not have Enterprise Voice in our environment, users aren't able to go into Lync and delete/manage delegates. Without EV enabled, the "Call Forwarding"
tab in Options does not show. Why would the management of delegates not be available in Options if the Lync Client is still able to perform delegation of Lync Calls? What a silly oversight.
Not only that, but why would Lync even pull delegation settings from Outlook when a user isn't even enabled for Enterprise Voice? So someone wants to give access to their calendar, they are automatically giving rights to that person to make Lync calls on
their behalf too? I don't see any option in Outlook delegates that manages these permissions. This simply doesn't make sense and I'm dumbfounded as to why MS wouldn't have fixed this in 2013, considering it was also an issue in 2010:
http://social.technet.microsoft.com/Forums/windows/en-US/3dbfb19a-c8dd-4d66-bba3-c9865a457625/how-do-i-remove-a-lync-delegation
Is there some other way to remove ghost delegates from Lync user accounts?
Environment is Lync 2013 Standard + Exchange / Outlook 2010.You can use the Tool SEFAUTil.
This tool can modify delegation settings.
For detailed steps, you can refer to the following blog:
http://blogs.technet.com/b/scottstu/archive/2014/03/30/configuring-delegation-for-lync-users-that-are-not-enterprise-voice-enabled.aspx
To remove a delegate, use the parameter /removedelegate instead of /adddelegate in the blog.
Lisa Zheng
TechNet Community Support
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