UC Voice enabled directory Handler
Hi
I'm trying to setup a voice enabled directory handler in Unity connection 7.1.3.
I have all configured and seem to work ok except one issue.
I can only call subscribers by Name, i can not call ext and other numbers example outbound calls. when i try to call i get "you can not call that number....."
Any idea to what it could be?
Thanks
Mohammed
2 questions:
1) Do you have that callers can enter extensions during greeting selected?
2) What restriction tables are applied to your system?
Hailey
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Similar Messages
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Voice enable directory handler
After setting up a voice enabled directory handler, when you call it and give the persons name, it does not transfer back to cucm to that persons extension. It just drops the caller to that persons VM box. My ports are enabled to make out bound calls. I do not see where you can release to switch like you can from a normal call handler. Shouldn't this work? I'm I missing something
Thanks for your help.Hi Jeff,
This is controlled by this user setting;
Transfer Action
Transfer Calls To:
Greeting
Extension
On the User> edit> Transfer rules
You can set this on the User template for future users and use Bulk edit
to change for existing users
Cheers!
Rob
"Clocks go slow in a place of work
Minutes drag and the hours jerk"
-The Clash -
Scripting UCCX 9to Unity Connection 9 Directory Handler
My customer wants the voice enabled directory handler in Unity Connection 9.x but they do not want the "if you know your parties extension, you may dial it at any time" part. My question is, is it possible to create a UCCX script to answer and provide a menu that, among other things, forwards the call to the directory handler but hits the 4 key to go directly to the "who do you want to call?" prompt so the caller never actually hears the part about knowing your parties extension?
Yes is seems petty and trivial however....Sure. You an also build customer call handlers and directory handlers in Unity and record any prompt you want, so not sure why you would want to do it in UCCX unless you have some more advanced requirements, i.e. massage digits, lookup stuff via XML, DB, etc.
HTH,
Chris -
Is is possible to have voice enable directory handler and just say first name. It seem like it is set to require first and last name. I would like to have it use either or.
Hi Donald,
The search criteria is based on what is shown as the users
"Display Name" so you could put only firstnames as that
entry but it would limit the search if there was any name overlap
We've even tested putting the user extension/DN in that field and it works
as described.
Voice Enabled
(For Cisco Unity Connection systems with the voice-recognition option only). For this type of directory handler, callers say the first name and last name of the Connection user that they want to reach, or enter an extension by saying the individual digits in the extension. In addition to searching by first and last name, the voice directory handler includes alternate names in searches. Callers can narrow down the search by saying the name and city or department of the user (or both) if these fields are defined on the Edit User Basics page in the user profile.
Connection users who are listed in the directory are available to outside callers as names that can be reached. Administrator-defined contacts are only available to Connection users who are signed in to Connection, and user-defined contacts are only available to the Connection users who defined them.
Note that for this type of directory handler, users cannot be accessed by using directory handlers unless they have a display name specified and the List in Directory check box is checked for them on the User Basics page.
Cheers!
Rob
"go easy...step lightly...stay free "
- The Clash -
Configuring Unity Directory Handler for President to Secretary
Hello,
I'm trying to figure out how to do this and I'm pretty much stumped. We've got a directory handler configured in Unity for people to type the Last Name, First Name so they can find the user they wish to reach. This is based off of the voicemail accounts and our President has her voicemail hidden from the directory, but recently she states she wants to be listed in the directory but have it go to her secretary and not her. How would I go about achieving this? It seems the alternate names are there but only work for when the directory handler is voice enabled which we don't utilize.Easiest way to do this is to create a new user that has the same first/last name as the president, but an undialable extension (think 20 character long string no one would accidentally dial), have it listed in the directory but under the Message Actions settings for that user have it set to relay the inbound voice messages to the SMTP address of the secretary. You can also, of course, setup the transfer string for that dummy user to ring the secretary's phone as well if that's what you want to happen...
of course since this user is listed in the directory when employees go to send her a message they will find this user as well which may or may not be what you want (not sure if she's hiding from external or internal users). If the desire is for the "real" user to be found internally but not be found by external calls you can tuck that dummy user into a partition of it's own and create a search space that includes the existing partition and this dummy partition and have that used for the directory handler so outside callers will reach them using this mechanism - employees are part of the standard partition and will therefore not find the president by name as is the case today.
or vice versa if the other way is what they want... -
I noticed that the booklet 3g uses the option 382 minicard. Some variants are voice-enabled. Would it be as simple as swapping out the 3G mincard with one that is voice enabled and downloading the proper drivers to have a voice-enabled booklet 3g to make cellular calls? Anyone have experience trying this? (The flybooks use a voice enabled sierra-wireless card so I'm hoping it would be as simple as that.
Hi Donald,
The search criteria is based on what is shown as the users
"Display Name" so you could put only firstnames as that
entry but it would limit the search if there was any name overlap
We've even tested putting the user extension/DN in that field and it works
as described.
Voice Enabled
(For Cisco Unity Connection systems with the voice-recognition option only). For this type of directory handler, callers say the first name and last name of the Connection user that they want to reach, or enter an extension by saying the individual digits in the extension. In addition to searching by first and last name, the voice directory handler includes alternate names in searches. Callers can narrow down the search by saying the name and city or department of the user (or both) if these fields are defined on the Edit User Basics page in the user profile.
Connection users who are listed in the directory are available to outside callers as names that can be reached. Administrator-defined contacts are only available to Connection users who are signed in to Connection, and user-defined contacts are only available to the Connection users who defined them.
Note that for this type of directory handler, users cannot be accessed by using directory handlers unless they have a display name specified and the List in Directory check box is checked for them on the User Basics page.
Cheers!
Rob
"go easy...step lightly...stay free "
- The Clash -
Hello,
I've been palying with the voice enable checkbox in CUC 8.X directory handlers. It looks like when I voice enable a directory handler, I lose the ability to spell the user's name via the phone keypad. Is there a way to enable voice and key pad dialing within the same directory handler. I would like to enable both but don't want to have to front end my directory handlers with a call handler that says to dial by name, press 1, to speak the name, press 2.
Is there anything else in CUC that can be voice enabled? I'm assuming enabling voice does not require any additional licenses.
Thanks,
GlennWhen you turn on the speech-enabled TUI, you have to both enable it in the CoS for the user as well as in the Subscriber settings. Go to the subscriber > Edit > Phone Menus > Conversation Style > check the "Use Voice Recognition Input Style ".
The voice-enabled capabilities for the Directory Handlers does not apply to Call Handlers.
I'm only familiar with SpeechView from a high-level perspective as I've not had any customers that had a requirement for it yet. It is a transcription service that can essentially a voicemail can be transcribed to text and then delivered to you via email. I believe it is also considered to be part of the Unified Messaging features in 8.5. Messages have to be able to be delivered to an external transcription service so that would likely warrant more research and consideration.
Hailey -
Dialing extension from a Directory Handler
We have configured a unique directory handler on our Cisco Unity server to allow incoming callers to search from a directory. However, when he selects an employee from the directory, when it dials it goes straight into his voice mailbox. Is there a way to configure the directory handler to forward the call to the phone for the employee they select rather than straight into voice mail? Thanks for your help!
You need to update the transfer settings for each Subscriber to ring an extension vs. go directly to greeting. If you want to update all (or a number of) Subscribers for this, you can do that using Bulk Edit. For an individual Subscriber, this option is under the transfer settings.
Hailey
Please rate helpful posts! -
Cannot "enable directory listing" from the wadm CLI
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acl "default";
authenticate (user, group) {
prompt = "Sun ONE Web Server";
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I don't even see a way, using wadm, to dump new content into the ACL file. Without the GUI, you are stuck. And you cannot perform remote administration for this feature using wadm.
If we admins are creating TCL scripts to automate creating and configuring webserver configs, this feature cannot be configured.
I would like to know if I am wrong, and how I could resolve this using the wadm CLI alone.
And if the default is going to remain that the "list" privilege requires authentication, this should be documented in the SJSWS7 documentation for enabling and disabling directory listing.pull-config does not work in this case because of two reasons:
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2. and you must make that change on a node which has the configuration
In my case, I want to remotely manage the configuration using wadm. But I do not want to log into one of the nodes in the server farm.
And I want to avoid having to edit the ACL file manually if possible, or through the GUI which requires manual intelligent point-and-click efforts.
Seems like my only bet is to:
1. create the config via the wadm tcl shell
2. then outside of the wadm command, execute some script that can perform a scp to the admin server, or a ssh for a local copy of a previously written ACL file - which requires a lot of extra setup to make that happen.
3. then get back into wadm to execute the other tasks
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Default directory handler greeting is not playing
I created a directory handler for a site in unity. Added user in the same site with specific user template. Added a CTI RP in call manager with the same directory handler extension.
Now when I am calling the directory handler number and it is saying 404 mailbox not found please record your message etc..
While it should play "spell the first and last name 7 for Q 8 for T and then press pound"
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Route straight to System Directory Handler
Hi. Im trying to figure out how to route calls directly from a user calling an extension to a System Directory Handler. eg: user calls dn -> directory handler answers -> the user can search the directory for other users.
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eg:
New User DN = 1234 w/ mailbox
Created a Direct Routing rule with the following attributes:
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How to enable directory binding in Server Admin?
Running Server 10.4.9
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The checkbox becomes un-ticked upon save.Hi marc
There must be something in the way you have configured your Server that is preventing this from happening. I maintain two OD Master servers at a remote site and both of them do not have your problem. I don’t know of any Terminal commands that control directory binding and there seems to be no reference to it in the Terminal Manual 2nd Edition. However, that does not mean there won’t be one. Both servers I administer do not have ‘require clients to bind to directory’ ticked, but do have Enable directory binding ticked. These settings seem to have been set this way when promoting from Standalone to Open Directory Master once DNS and DHCP were configured and running as Services. By the way all settings in this part of Open Directiry I can access and modify with no problems on both servers.
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hi!! all
i am trying to voice enable my chat application (web-based)....can anybody suggest me right direction..i am going in for java speech API's ...if any body has any idea reagrding this pls help..
thanks in advanceHi,
I am sorry, I am not replying for ur question. In addition to that, i need a help. I need to build web based chat application. Can you tell me some basic info like API's used.
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Sankar -
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from Costa Rica -
I'm not so familiar with java language. But my final year project have to develop by using java. I do not know how to develop a voice enable application. My system is to enable blind user to online and check their exam result. The user just need to enter their user id and then the system will read out the result.
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