Unable to Book Orders

Hello Folks,
customer is experiencing strange issues often. Orders are getting created manually entered, during BOOKING user gets a message 'ORDER not eligible for
Booking'.
This happens for 1 of 10 Orders.
we looked at Order workflow, there are not activities.
Seems like workflow is not initiated.
any pointers appreciated.
regards
girish

Hi,
1) How much confident you are that your defined order trx types are correct?? We assume, after defining the trx type you have done a proper Line flows assignment where you have proper Line type & Process name (WF) assigned.
After you define a Order trx type did you try to validate the workflow (You will see Validate Workflow button in trx type form)?? When you press validate WORKflow button it will submit a conc Req. *"Validate OM Workflow"* request.. check the output file... You need to correct the reported Errors/Warnings, if any. Please check these before you start creating SO.
2) if WF is not getting fired, please submit *"Workflow Background Process"* conc request from your system Admin Resp with last 3 parameters as Y,Y,Y.. Please return to SO and check the SO status..
*3) Another cause may be that your workflow manager is not stable. Check this part as well.*
Sysem Adminstrator --> Workflow -->Oracle Application Manager --> Workflow Manager
Make sure Noificaion Mailer, BG engine, Service Components are up and running.
Next plan of action after your feedback...We will be waiting for the same
Regards,
S.P DASH

Similar Messages

Unable to book order in oracle quoting. : APP-236113: Order is not eligible for booking. Check workflow status of this order

Dear All,
I am trying to book an order from oracle quoting. I am getting the following error and unable to proceed.
Please help me.
APP-236113: Order is not eligible for booking. Check workflow status of this order.
Thanks in advance.
Regards,
Gautam.

Gautam,
Check the profile option i.e. is to set the default order status while it is created from Quote.
Regards,
F. Afzal Hussain.

Unable to book order

Hello we are facing some issues when try to book a Sales Order;
This is the error we get :
"The Booking Activity has error out, please contact your System Administrator."
Would you please help me on this?
Regards

Please try this
Re: Not able to Book Sales Order.
HTH

Unable to book orders created by Sales Order with ATO Model Items

I am trying to create Orders for Ato Model Items with Option classes and Option using process_order API. The Issue we are facing is when we start booking the order. Although we are passing all the otions that are required for the Model, it says the configuration is incomlete when we try to book it.
DECLARE
v_line_id oe_order_lines_all.line_id%TYPE;
v_api_version_number NUMBER := 1;
l_return_status VARCHAR2(2000) := FND_API.G_FALSE;
l_line_tbl oe_order_pub.line_tbl_type;
l_msg_data VARCHAR2(300);
l_msg_count NUMBER;
l_header_rec oe_order_pub.header_rec_type;
l_new_header_rec oe_order_pub.header_rec_type;
t_header_val_rec oe_order_pub.header_val_rec_type;
t_header_adj_tbl oe_order_pub.header_adj_tbl_type;
t_header_adj_val_tbl oe_order_pub.header_adj_val_tbl_type;
t_header_price_att_tbl oe_order_pub.header_price_att_tbl_type;
t_header_adj_att_tbl oe_order_pub.header_adj_att_tbl_type;
t_header_adj_assoc_tbl oe_order_pub.header_adj_assoc_tbl_type;
t_header_scredit_tbl oe_order_pub.header_scredit_tbl_type;
t_header_scredit_val_tbl oe_order_pub.header_scredit_val_tbl_type;
t_out_line_tbl oe_order_pub.line_tbl_type;
t_line_val_tbl oe_order_pub.line_val_tbl_type;
t_line_adj_tbl oe_order_pub.line_adj_tbl_type;
t_line_adj_val_tbl oe_order_pub.line_adj_val_tbl_type;
t_line_price_att_tbl oe_order_pub.line_price_att_tbl_type;
t_line_adj_att_tbl oe_order_pub.line_adj_att_tbl_type;
t_line_adj_assoc_tbl oe_order_pub.line_adj_assoc_tbl_type;
t_line_scredit_tbl oe_order_pub.line_scredit_tbl_type;
t_line_scredit_val_tbl oe_order_pub.line_scredit_val_tbl_type;
t_lot_serial_tbl oe_order_pub.lot_serial_tbl_type;
t_lot_serial_val_tbl oe_order_pub.lot_serial_val_tbl_type;
t_action_request_tbl oe_order_pub.request_tbl_type;
v_message_index NUMBER;
v_api_message VARCHAR2(300);
v_count NUMBER := 1;
BEGIN
oe_msg_pub.initialize;
fnd_global.apps_initialize(1459,21623,660,NULL);
commit;
mo_global.init('S',82);
--header records
l_header_rec := oe_order_pub.g_miss_header_rec;
-- l_header_rec.shipping_instructions := p_special_instructions;
l_header_rec.ship_to_org_id := 1067;
l_header_rec.cust_po_number     :='9090909090';
l_header_rec.operation := oe_globals.g_opr_create;
l_header_rec.transactional_curr_code := 'USD';
--l_header_rec.org_id := 82;
--l_header_rec.context :=82 ;
--l_header_rec.header_id         := null;
--l_header_rec.order_number      := 100;
-- l_header_rec.version_number := 1;
l_header_rec.open_flag := 'Y';
l_header_rec.booked_flag := 'N';
l_header_rec.order_category_code := 'ORDER';
l_hus,
x_msg_data => l_msg_data,
x_msg_count => l_msg_count,
x_header_rec => l_new_header_rec,
x_header_val_rec => t_header_val_rec,
x_header_adj_tbl => t_header_adj_tbl,
x_header_adj_val_tbl => t_header_adj_val_tbl,
x_header_price_att_tbl => t_header_price_att_tbl,
x_header_adj_att_tbl => t_header_adj_att_tbl,
x_header_adj_assoc_tbl => t_header_adj_assoc_tbl,
x_header_scredit_tbl => t_header_scredit_tbl,
x_header_scredit_val_tbl => t_header_scredit_val_tbl,
x_line_tbl => t_out_line_tbl,
x_line_val_tbl => t_line_val_tbl,
x_line_adj_tbl => t_line_adj_tbl,
x_line_adj_val_tbl => t_line_adj_val_tbl,
x_line_price_att_tbl => t_line_price_att_tbl,
x_line_adj_att_tbl => t_line_adj_att_tbl,
x_line_adj_assoc_tbl => t_line_adj_assoc_tbl,
x_line_scredit_tbl => t_line_scredit_tbl,
x_line_scredit_val_tbl => t_line_scredit_val_tbl,
x_lot_serial_tbl => t_lot_serial_tbl,
x_lot_serial_val_tbl => t_lot_serial_val_tbl,
x_action_request_tbl => t_action_request_tbl
IF l_return_status = FND_API.G_RET_STS_UNEXP_ERROR THEN
RAISE FND_API.G_EXC_UNEXPECTED_ERROR;
ELSIF l_return_status = FND_API.G_RET_STS_ERROR THEN
RAISE FND_API.G_EXC_ERROR;
ELSE
dbms_output.put_line('Order Created'||l_header_rec.order_number||l_return_status );
END IF;
EXCEPTION
WHEN FND_API.G_EXC_ERROR THEN
FOR x_index IN 1..l_msg_count
LOOP
OE_MSG_PUB.GET(p_msg_index => x_index,
p_encoded => FND_API.G_FALSE ,
p_data => v_api_message ,
p_msg_index_out => v_message_index
dbms_output.put_line('Execution'||v_api_message);
l_return_status := FND_API.G_RET_STS_ERROR;
END LOOP;
WHEN FND_API.G_EXC_UNEXPECTED_ERROR THEN
-- To see the errors
FOR x_index in 1..l_msg_count
LOOP
OE_MSG_PUB.GET(p_msg_index => x_index ,
p_encoded => FND_API.G_FALSE,
p_data => v_api_message ,
p_msg_index_out => v_message_index
dbms_output.put_line('Unexpected'||v_api_message);
l_return_status := FND_API.G_RET_STS_UNEXP_ERROR ;
END LOOP;
WHEN OTHERS THEN
dbms_output.put_line('In Others'||SQLERRM);
END;
COMMIT;
END; -- get_process_order
assing all the otions that are required for the Model, it says the configuration is incomlete when we try to book it.
DECLARE
v_line_id oe_order_lines_all.line_id%TYPE;
v_api_version_number NUMBER := 1;
l_return_status VARCHAR2(2000) := FND_API.G_FALSE;
l_line_tbl oe_order_pub.line_tbl_type;
l_msg_data VARCHAR2(300);
l_msg_count NUMBER;
l_header_rec oe_order_pub.header_rec_type;
l_new_header_rec oe_order_pub.header_rec_type;
t_header_val_rec oe_order_pub.header_val_rec_type;
t_header_adj_tbl oe_order_pub.header_adj_tbl_type;
t_header_adj_val_tbl oe_order_pub.header_adj_val_tbl_type;
t_header_price_att_tbl oe_order_pub.header_price_att_tbl_type;
t_header_adj_att_tbl oe_order_pub.header_adj_att_tbl_type;
t_header_adj_assoc_tbl oe_order_pub.header_adj_assoc_tbl_type;
t_header_scredit_tbl oe_order_pub.header_scredit_tbl_type;
t_header_scredit_val_tbl oe_order_pub.header_scredit_val_tbl_type;
t_out_line_tbl oe_order_pub.line_tbl_type;
t_line_val_tbl oe_order_pub.line_val_tbl_type;
t_line_adj_tbl oe_order_pub.line_adj_tbl_type;
t_line_adj_val_tbl oe_order_pub.line_adj_val_tbl_type;
t_line_price_att_tbl oe_order_pub.line_price_att_tbl_type;
t_line_adj_att_tbl oe_order_pub.line_adj_att_tbl_type;
t_line_adj_assoc_tbl oe_order_pub.line_adj_assoc_tbl_type;
t_line_scredit_tbl oe_order_pub.line_scredit_tbl_type;
t_line_scredit_val_tbl oe_order_pub.line_scredit_val_tbl_type;
t_lot_serial_tbl oe_order_pub.lot_serial_tbl_type;
t_lot_serial_val_tbl oe_order_pub.lot_serial_val_tbl_type;
t_action_request_tbl oe_order_pub.request_tbl_type;
v_message_index NUMBER;
v_api_message VARCHAR2(300);
v_count NUMBER := 1;
BEGIN
oe_msg_pub.initialize;
fnd_global.apps_initialize(1459,21623,660,NULL);
commit;
mo_global.init('S',82);
--header records
l_header_rec := oe_order_pub.g_miss_header_rec;
-- l_header_rec.shipping_instructions := p_special_instructions;
l_header_rec.ship_to_org_id := 1067;
l_header_rec.cust_po_number     :='9090909090';
l_header_rec.operation := oe_globals.g_opr_create;
l_header_rec.transactional_curr_code := 'USD';
--l_header_rec.org_id := 82;
--l_header_rec.context :=82 ;
--l_header_rec.header_id         := null;
--l_header_rec.order_number      := 100;
-- l_header_rec.version_number := 1;
l_header_rec.open_flag := 'Y';
l_header_rec.booked_flag := 'N';
l_header_rec.order_category_code := 'ORDER';
l_hus,
x_msg_data => l_msg_data,
x_msg_count => l_msg_count,
x_header_rec => l_new_header_rec,
x_header_val_rec => t_header_val_rec,
x_header_adj_tbl => t_header_adj_tbl,
x_header_adj_val_tbl => t_header_adj_val_tbl,
x_header_price_att_tbl => t_header_price_att_tbl,
x_header_adj_att_tbl => t_header_adj_att_tbl,
x_header_adj_assoc_tbl => t_header_adj_assoc_tbl,
x_he
Message was edited by:
user604069

Are you able to book an order on sales order work bench with same configuartion?

Unable to complete photo book order on ipad

Hi, I hope this is the right place to get some help. Regarding placing an iphoto photo book order on an ipad.
I have been working on a photo book project for a long time, and want to finally order some copies of the book. Everything has worked fine, except that I get a message that I have some clipped text that may be exceeding its boundaries. I can't figure out where this is, no warning triangles are showing, so I choose to proceed with the order anyway. The next page is black/dark grey with a small icon of the front page of the photo book, and it says "done" ("ferdig" in Norwegian) on top. I can click on some words in blue writing on the top right of the page, "add delivery address" (in Norwegian). When I try to type somehing in there, nothing happens.
Aaargh, this is so frustrating! I have checked that my address and credit card info is valid, in my apple id-account(itunes).
Shouldn't there be some uploading of the album? And a choice of how many copies etc I want? I have checked my email and there are no order confirmations, so I apparently havent placed an order yet, despite the "done"/"ferdig" on top of the page.
Does this sound familiar to anyone? What can I do?

Hey there Nyibyen,
It sounds like you are unable to purchase a project youve been working on for a good long while, but the order process is not working as expected. I would start by verifying you have Express Checkout enabled in your Account Settings when you are at http://store.apple.com, with this info:
You can review or edit your express checkout settings by accessing the Account section from the main navigation bar. Sign-in with your Apple ID and password to view your account settings. Click on the Edit button if you wish to edit your shipping address or payment method. You can also enable or disable the express checkout feature for this computer by moving the slider to the respective position.
From: Express Checkout
http://store.apple.com/us/help/express_checkout_faq
If so and your other billing info is correct, quit all the running apps on the iPad:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that and restart the phone and test the issue again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue is still unresolved, try resetting your network settings and attempting the order again.
Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
previously connected Wi-Fi networks and passwords
recently used Bluetooth accessories
VPN and APN settings
From: iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Thank you for using Apple Support Communities.
Take care,
Sterling

Iphoto Book ordering problems

After 3 weeks of constant attempts I feel I need to see if anyone out there has a thought on why I receive a return email from my book order "Problems with your order - you have not been charged etc etc"
I have done everything possible from deleting photos, trying EVERY theme, deleting maps, background photos. I have corresponded by email with the Apple help, and I have spent about an hour at the Genius Bar at Apple to see if anyone can solve my problem. Everyone has comeback with "we don't know"
I work with a MacBook Pro Mac OS X 10.6.4, have plenty of memory, all software is up to date.
I am just about to reinitialise my hard disk, install iLife 11 and make the book again, as I can see no other way to try to get this book ordered. Hopefully, oh every so hopefully this will solve my problem.
Any guru help?

Since yesterday there have been many reports from all over the world of people unable to buy a book or any print products from Apple.
Apple has to fix this on the servers.
See for example this link: Re: Trying to buy book I created. When I hit "checkout" nothing happens. It's not like Apple to not want to make more m…

Flight booking order sent. Awaiting confirmation.

Dear XI experts,
I completed "5.2 Booking a Single Flight (Proxy-to-Proxy Communication)".
and i tried to execute "Book Single Flight".
I got the following message.
"Flight booking order sent. Awaiting confirmation. "
http://static.flickr.com/44/113494633_f82331458d_o.jpg
I selected like this..
http://static.flickr.com/49/113494632_a86fd2e754_o.jpg
According to Demo Example Configuration document ,
it should be either Green or Red Traffic light.
How can i investigate my unexpected result?
Transaction SXMB_MONI [ Screenshot ]
http://static.flickr.com/39/113497790_c688541466_o.jpg
Fortunately, I found the following suggestion from
XI 3.0 Demo: Unable to check flight availability: XI System Error
In sxmb_moni look at the field Queue ID.
The value of your waiting entry might start with e.g. XBTR or XBTS.
Then call transaction smqr (in the corresponding client 105, 106, or 107)
and register/activate them as XBTR* and XBTS*.
When I started I actually registered/activated them just on the ingration server client,
but one needs to do this in all relevant clients.
I did all that mentioned above- 105,106,107 (even client 900 : my integration server client)
http://static.flickr.com/47/113610519_b5be2b15ea_o.jpg
But as you can see it, The value of Scheduler status is INACTIV.
Well, I tried to use Activate Scheduler, it didnt work ( from STARTING to INACTIV).
I found the issue about "INACTIV" status.
Re: Auto-ID Question...
~
Once that is done, you should be able to select the QFRC Monitor button and you should see all of the queues on the next screen. If that is the case you may need to go back to SXMB_MONI and reprocess the message to put it into the queue for processing.
DON'T worry about the fact that the scheduler status shows "INACTIV," that is normal.
I guess I miss something.
Please, could you give me any hints?
Regards,
David
Message was edited by: David Kang (.) SAP@Home

like
Why do I need to use the different type of URL to call Integration server in the different clients?
According to , I thought I could use both URL types.
But actually, it¡¯s not true, right?
2.
By clicking button, the data is sent to Client 106 from client 105 through Integration Server(Engine).
right?
After Client 106 gets the data, how and when are the processes of booking single flight and confirmation occurred?
I guess there is
SAP Exchange Infrastructure 3.0 Installation, Document Version 1.10 ¨C June 28, 2004
Configuring the Role of the Integration Server
1. On your SAP XI host, call transaction SXMB_ADM.
2. In the Integration Engine: Administration screen double-click Integration Engine
Configuration.
Logon data for the user XISUPER is required (see Creating User XISUPER [on
page 32]).
The screen Integration Engine: Configuration Data appears.
3. In the screen Integration Engine: Configuration Data do the following:
a. Choose Edit ¡ú Change Global Configuration Data
b. In the Global Configuration Data box select Integration Server as Role of
Business System.
Leave the other fields empty.
4. Save your settings.
[Reference 3]
SAP Exchange Infrastructure 3.0 Configuration Guide , SPS15 ,Document Version 2.7 ¨C December 23, 2005
4.1 Configuring the Role of the Integration Server
1. Select the relevant category under Specific Configuration Data.
2. Choose Change Specific Configuration Data. The system displays the Configuration screen where you enter the configuration parameters that you require for the selected category.
Thanks again.
Regards,
David

Accurate OM booked orders report

My objective is to develop a Booked Orders Report in Discoverer and I'm pretty new to Discoverer 10g.
My logic to property display the records is -- for each order in OM that header status is booked, determine if ANY lines are still open by looking at the Open Flag and if any line is still open, display all lines associated with that order.
example: SO# 100 has 4 lines where line 1 is open awaiting shipping (open_flag = 'Yes') and other 3 are closed (open_flag = 'No').
maybe I'm going about this the long way so if you know a cleaner way, please share....
The best logic in discoverer that I can come up with (based on the various line status fields) is that I can build a new calculation called l_open_flag that is setup as CASE WHEN "Order Lines".Open Flag = 'Yes' THEN '1' ELSE '0' and when I run the discoverer report, the l_open_flag is working and returning 1 or 0 as expected for each line.
The next step is to setup a second calculation to sum the l_open_flag called sum_l_open_flag and add a second non-display parameter to display any order where header level status is 'booked' and the sum_l_open_flag > 0.
the problem is that when I try to sum l_open_flag discoverer throws up a warning that I'm combining detail data point and an aggregated data point -- which I agree.
After adding the new condition to include orders where sum_l_open_flag > 0, I still only get just the one line item out of the 4 lines on the order that is still open.
Hope this is clear like oracle and thanks,
Rob

Hi rob,
From your example i understood is if open_flag=Yes it is open and when No then it is closed.Your going in the right path by taking the case as you mentioned.
But why are you taking the second condition sum(l_open_flag).definately it will throw warning.Why do you need this condition?Can you be clearer
I sugest you take a second calculation as calculation2=l_open_flag>0,this suggests that when you are giving zero(0) it says that you want all closed sales orders.
Anything more can you give more explanation.
Best Wishes,
Kranthi.

How to set product Id for event booking order?

We take paid bookings for a number of events through the year. Since the event booking information is identical for every event (only the event details change), we have implemented this by embedding the HTML from a standardised web form into each event's details section.
However, when the event booking is submitted by the customer, Business Catalyst creates a product whose name is constructed as {form name}/{event name} to correspond to this event. This product is referenced in the CRM order for this event that is linked to the customer. This means we get a separate product for each event type.
The problem is that the product code that is assigned to the event booking product is the ID of the web form that was used to process the event (ie. the form embedded in the event detail). Since we use the same web form for multiple events we are now seeing duplicate product codes.
I would like to create a common product for all event bookings and pass this product ID when posting the form on submit of the event booking. The reason for a single booking product is to simplify the synchronisation to our accounting system - otherwise we need to create a new product in the accounting system every time we add a new event.
Is there a query parameter I can include on the form's action URL or as an input field to the form that controls the product ID and / or the product name that will be used for the booking order?
The only other solution I can think of to solve this challenge is to create a unique web form - event combination for every single event. This is not a great solution due to the unnecessary duplication that this will involve - I would rather re-use a common piece of code.
Thanks for any help and advice.

Hello
If I'm not mistaken, the 'text range' in PowerPoint does not have 'language id' property whereas the 'text range' in Word does.
Check the terminology dictionary of PowerPoint.
cf.
http://www.microsoft.com/mac/developers/default.mspx
Sorry for the bad news...
H

Low budget image proofing for iPhoto book order

Hello!
I want to prepare my photos the best I can for iPhoto book ordering (Christmas present for family).
I have a Dell U2711 attached to a Mac Mini running OS X 10.6.8 and iPhoto '11 9.2.1. and a Canon Selphy CP520 dye sub printer which I thought to use as a precheck of what my JPG sRGB images would look like when printed in a book.
Here's my headache:
If I set up the monitor and calibrate the display profile as suggested in post #1 under this thread then such setup makes me color correct the photos by RADICALLY pushing the midtone slider in the levels adjustments to the left (brightening the picture). Prints that come out of the Selphy under this setup are a perfect match to what I see on the monitor and that is wonderful. However, I hesitate to order a book using such images because they appear far too bright on an iMac for example. (Perhaps I should mention that Google logo in Safari looks like its on steroids in this setup).
On the other hand, if I set up the monitor as it came from factory (PC gamma, standard preset), and use the default DELL U2711 display profile in SystemPreferences, then pictures look relatively ok on screen without any radical color correction. But prints that come out of Selphy with this setup don't match what is on the display, prints are too dark, and again I hesitate to order a book with such images.
Any suggestions?
Thanks.
Mato

Yes - don't try so hard and use your Mac and iPhoto - not a PC
iPhoto is designed as a consumre level program for point and shoot comeras - many people (including me) report excellent results using it that way - load sRGB photos form a digital camera and do minimal processing on them - never do major color adjustments - using iPhoto - preview rthe book -
Before ordering your book preview it using this method - http://support.apple.com/kb/HT1040 - and save the resulting PDF for reference - the delivered book will match it.
and order
Apples comments on this are here
Of the negative comments posted here nearly all of them were from people who spend lots of time and energy adjusting photos trying to second guess the printing process and failing to do so - Apple does have an unconditional sastisfaction guarentee - do it the simple way - less is more in this case
LN

TS2516 an error occurred uploading my iPhoto Book order. It puts the book together and starts to send but at the very last moment comes up with an error message. but checking the book in iPhoto there are no problems to be found.

an error occurred uploading my iPhoto Book order. It puts the book together and starts to send but at the very last moment comes up with an error message. but checking the book in iPhoto there are no problems to be found.

This user talked to Apple Support personnel and confirms what Larry is suggesting:
crowland1066
Re: book upload fails
Nov 30, 2013 3:02 PM (in response to pablo123)
Just got off the phone with apple support. If the photo book completes the assembly process but fails during the upload process the problem is in their overloaded servers.They just started a free shipping promotion for the holidays which has increased the traffic dramatically. I bought a calendar a week ago and it went right through. I'm going to try again during less peak times.
Happy Holidays

Iphoto book order cancelled - Totally dissatisfying customer service

This message to alert you that Apple might cancel your iPhoto book order for no reason !
This is what just happened to me, leaving me in a totally dissatisfying and frustrating situation, as I did everything to have this book in time for Christmas, had to go through over an hour on the helpline with Customer Services, whose agents are badly informed on the solutions that they can offer you when such mistakes happen ---
I ordered an iphoto book on December 14, in order to have it in time for Christmas.
Nothing was reported wrong or erroneous when I placed the order and uploaded the book. Two days later, Apple cancelled my order without any notification sent to me. I have only learned about it on December 21, worried that my book had not arrived yet. I checked online about my order status, which then said "order cancelled". No explanation why. I waited for Monday December 23 in order to be able to talk from someone at Customer Services. I was then told that my order had been cancelled because one picture and text was overlapping, but they could not tell me exactly which one. It was then suggested to me that I should replace the same order and call back so that they could accelerate the process.
I placed the order and sent the exact same book to Apple again and then called back. Another assistant from Customer Services advised me that there was nothing they could do in order to accelerate the printing and delivery process. All they COULD HAVE offered me was 15% discount, which the first assistant did not mention and which now was too late for me to benefit from since I had already placed the order. Also, I was told that my exact same order did not produce any issue for printing, so that the first cancellation was in fact made without any reason.
This leaves me with the following situation: Although I have placed my first order in time for it to arrive before Christmas, I end up with no Christmas present, over an hour lost on the phone with customer services, no discount, no accelerated printing or delivery process or any other gesture in order for my infuriating situation to be less so, and a photo book that will arrive in early January when I will have already left my family to work abroad again.
I am entirely dissatisfied with the quality of the Apple iphoto book service and Apple customer services. I have not obtained any help or remedy from your customer services although several mistakes had been made on their side.
You are well advised to consider alternatives before spending hours on creating an iphoto book...

Anne, that is really outragious. And I cannot understand why the support did nothing to rectify their mistake and help you to get your book printed in time.The support teams at the Print Products Stores probably will not read these these Forums, these are user-to-user discussions. So, to make Apple listen to your justified complaint, use the feedback form.
http://www.apple.com/feedback/iphoto.html

Unable to Place Orders

For the past couple of months, I have been unable to place orders on Bestbuy.com when using only giftcards. I have tried clearing my cache and using different computers, but the problem still persists. The orders go through if part of the order is paid through Paypal, but there is no option to only pay with part of a gift card and leave a small amount to pay through another method. Is this a sitewide problem, or is it specific to my account?

Hi there UNC5052-
Wow, that definitely sounds frustrating! I can certainly understand why you would be disappointed and confused as to why your orders made with Best Buy gift cards are not going through.
I did some testing and you should be able to pay partially by gift card as well as utilizing a credit card, PayPal or My Best Buy certificates. My cart allowed me this option after adding a gift card to the payment. What I would recommend is to try the following:
1.       Make sure that you are using the most updated version of your internet browser.
2.       Try a different internet browser if you haven’t already done so.
3.       You can also call us at 1-888-237-8289 and have an agent help you complete the order over the phone.
Is the order not letting you move forward when you use all gift cards or are the orders being cancelled once placed? Any additional information about what you are seeing would be helpful!
Thanks,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Tax Code changed after booking order..

Hi,
We faced an issue that the tax code is changed to be the default value of the bill-to site after booking.
For example, The tax code of customer A bill-to is VAT0 (means tax=0%).
While creating a new order, 'VAT0' is auto carried out as the defaulting tax code.
We maintain tax code to be VAT5 (means tax=5%) and save the change. It work fine and correctly before booking, order total is included 5% tax.
But after booking, the tax code is auto-changed to be VAT0, and there is no tax in the order.
What is the problem??
Should we maintain tax code after booking???
Or some setting should be checked to prevent the issue??
Thanks in advance,
best regards,
Zhxiang

Hi,
Here, we have tax method, in AR system options, set to Latin Tax Method, and Tax Code does not get default again after booking. If it is changed from VAT0 to VAT5, it remains VAT5 after booking.
I changed Tax Method to VAT, in a test database, and the tax code is not changed back to the default value after booking.
In the order type, tax event is set to entering, and we are using the original Defaulting Rules for tax code field.
Regards,
Ketter Ohnes

IPhoto book order status

Where can I see my iPhoto book order status?

From the Order Status link on the Print Products Store page for your country:
For example, for the US store it is here:
Apple Print Products - Apple Store (U.S.) Scroll down to "Order Status".
To find the corresponding page for your county, start from here:
The Apple Store - International Print Product
Or simply edit the URL for the US store and replace /us/ by the code for your own country: http://store.apple.com/us/help/print_products

Unable to Book Orders

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