Unable to cancel backordered order

Hi,
I received a notification that an item I ordered that was supposed to arrive today is on backorder. I've tried cancelling it via the site, but received a message that my order can't be updated. Is there any other way to cancel the order?
Thanks

Good afternoon brandonjf72,
As long as your BestBuy.com order has not shipped and is still on backorder, we should be able to cancel it. Please send me a private message with the information listed below, by clicking on the blue button in my signature, and I will see what I can do to further assist. I will follow up with you as soon as I have had the opportunity to review everything.
Name
Phone #
Email address
BestBuy.com order #
How to cancel a BestBuy.com order
I hope you have a great day, and thank you for connecting with us on the forum.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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Unable to cancel sales order line using API

Hi,
After running the below API script I am getting the error message as
Error Message: FND FND_AS_UNEXPECTED_ERROR N PKG_NAME OE_Order_PVT N
PROCEDURE_NAME Process_Order N ERROR_TEXT ORA-01403: no data found
Help me out to fix the issue.
Please find the code below :
create or replace procedure xxso_line_cancel
is
l_user_id NUMBER;
l_resp_id NUMBER;
l_appl_id NUMBER;
l_header_rec_in oe_order_pub.header_rec_type;
l_line_tbl_in oe_order_pub.line_tbl_type;
l_action_request_tbl_in oe_order_pub.request_tbl_type;
l_header_rec_out oe_order_pub.header_rec_type;
l_line_tbl_out oe_order_pub.line_tbl_type;
l_header_val_rec_out oe_order_pub.header_val_rec_type;
l_header_adj_tbl_out oe_order_pub.header_adj_tbl_type;
l_header_adj_val_tbl_out oe_order_pub.header_adj_val_tbl_type;
l_header_price_att_tbl_out oe_order_pub.header_price_att_tbl_type;
l_header_adj_att_tbl_out oe_order_pub.header_adj_att_tbl_type;
l_header_adj_assoc_tbl_out oe_order_pub.header_adj_assoc_tbl_type;
l_header_scredit_tbl_out oe_order_pub.header_scredit_tbl_type;
l_header_scredit_val_tbl_out oe_order_pub.header_scredit_val_tbl_type;
l_line_val_tbl_out oe_order_pub.line_val_tbl_type;
l_line_adj_tbl_out oe_order_pub.line_adj_tbl_type;
l_line_adj_val_tbl_out oe_order_pub.line_adj_val_tbl_type;
l_line_price_att_tbl_out oe_order_pub.line_price_att_tbl_type;
l_line_adj_att_tbl_out oe_order_pub.line_adj_att_tbl_type;
l_line_adj_assoc_tbl_out oe_order_pub.line_adj_assoc_tbl_type;
l_line_scredit_tbl_out oe_order_pub.line_scredit_tbl_type;
l_line_scredit_val_tbl_out oe_order_pub.line_scredit_val_tbl_type;
l_lot_serial_tbl_out oe_order_pub.lot_serial_tbl_type;
l_lot_serial_val_tbl_out oe_order_pub.lot_serial_val_tbl_type;
l_action_request_tbl_out oe_order_pub.request_tbl_type;
l_chr_program_unit_name VARCHAR2 (100);
l_ret_status VARCHAR2 (1000) := NULL;
l_msg_count NUMBER := 0;
l_msg_data VARCHAR2 (2000);
l_api_version NUMBER := 1.0;
CURSOR c_so_details
IS
SELECT ol.line_number, ol.shipment_number, ol.header_id, ol.line_id, ol.flow_status_code
FROM
oe_order_headers_all oh,
oe_order_lines_all ol
WHERE
ol.header_id = oh.header_id
AND ol.flow_status_code IN ('AWAITING_SHIPPING','ENTERED')
AND oh.flow_status_code IN ('BOOKED', 'ENTERED')
and oh.header_id = 34756
and line_number=1;
begin
fnd_global.apps_initialize ( user_id => 1257 ,resp_id => 21623 , resp_appl_id => 660);
mo_global.set_policy_context('S',122);
mo_global.init('ONT');
FOR i IN c_so_details
LOOP
l_line_tbl_in (1) := oe_order_pub.g_miss_line_rec;
l_line_tbl_in (1).line_id := i.line_id;
l_line_tbl_in (1).ordered_quantity := 0;
l_line_tbl_in (1).cancelled_quantity := 4;
l_line_tbl_in (1).cancelled_flag := 'Y';
l_line_tbl_in (1).change_reason := '1'; --Administrative Reason
l_line_tbl_in (1).change_comments := 'Cancel Order Line with reference to ticket#000000';
l_line_tbl_in (1).operation := oe_globals.g_opr_update;
oe_msg_pub.delete_msg;
oe_order_pub.process_order
(p_api_version_number => l_api_version,
p_init_msg_list => fnd_api.g_true,
p_return_values => fnd_api.g_true,
p_action_commit => fnd_api.g_true,
p_line_tbl => l_line_tbl_in,
x_header_rec => l_header_rec_out,
x_header_val_rec => l_header_val_rec_out,
x_header_adj_tbl => l_header_adj_tbl_out,
x_header_adj_val_tbl => l_header_adj_val_tbl_out,
x_header_price_att_tbl => l_header_price_att_tbl_out,
x_header_adj_att_tbl => l_header_adj_att_tbl_out,
x_header_adj_assoc_tbl => l_header_adj_assoc_tbl_out,
x_header_scredit_tbl => l_header_scredit_tbl_out,
x_header_scredit_val_tbl => l_header_scredit_val_tbl_out,
x_line_tbl => l_line_tbl_out,
x_line_val_tbl => l_line_val_tbl_out,
x_line_adj_tbl => l_line_adj_tbl_out,
x_line_adj_val_tbl => l_line_adj_val_tbl_out,
x_line_price_att_tbl => l_line_price_att_tbl_out,
x_line_adj_att_tbl => l_line_adj_att_tbl_out,
x_line_adj_assoc_tbl => l_line_adj_assoc_tbl_out,
x_line_scredit_tbl => l_line_scredit_tbl_out,
x_line_scredit_val_tbl => l_line_scredit_val_tbl_out,
x_lot_serial_tbl => l_lot_serial_tbl_out,
x_lot_serial_val_tbl => l_lot_serial_val_tbl_out,
x_action_request_tbl => l_action_request_tbl_out,
x_return_status => l_ret_status,
x_msg_count => l_msg_count,
x_msg_data => l_msg_data
commit;
l_msg_data := NULL;
IF l_ret_status <> 'S'
THEN
FOR iindx IN 1 .. l_msg_count
LOOP
l_msg_data := l_msg_data || ' ' || oe_msg_pub.get (iindx);
END LOOP;
DBMS_OUTPUT.put_line ('Return Status: ' || l_ret_status);
DBMS_OUTPUT.put_line ('Error Message: ' || l_msg_data);
ELSE
DBMS_OUTPUT.put_line ('Return Status: ' || l_ret_status);
DBMS_OUTPUT.put_line ('Error Message: ' || l_msg_data);
END IF;
END LOOP;
END;

Hi,
After running the below API script I am getting the error message as
Error Message: FND FND_AS_UNEXPECTED_ERROR N PKG_NAME OE_Order_PVT N
PROCEDURE_NAME Process_Order N ERROR_TEXT ORA-01403: no data found
Help me out to fix the issue.
Please find the code below :
create or replace procedure xxso_line_cancel
is
l_user_id NUMBER;
l_resp_id NUMBER;
l_appl_id NUMBER;
l_header_rec_in oe_order_pub.header_rec_type;
l_line_tbl_in oe_order_pub.line_tbl_type;
l_action_request_tbl_in oe_order_pub.request_tbl_type;
l_header_rec_out oe_order_pub.header_rec_type;
l_line_tbl_out oe_order_pub.line_tbl_type;
l_header_val_rec_out oe_order_pub.header_val_rec_type;
l_header_adj_tbl_out oe_order_pub.header_adj_tbl_type;
l_header_adj_val_tbl_out oe_order_pub.header_adj_val_tbl_type;
l_header_price_att_tbl_out oe_order_pub.header_price_att_tbl_type;
l_header_adj_att_tbl_out oe_order_pub.header_adj_att_tbl_type;
l_header_adj_assoc_tbl_out oe_order_pub.header_adj_assoc_tbl_type;
l_header_scredit_tbl_out oe_order_pub.header_scredit_tbl_type;
l_header_scredit_val_tbl_out oe_order_pub.header_scredit_val_tbl_type;
l_line_val_tbl_out oe_order_pub.line_val_tbl_type;
l_line_adj_tbl_out oe_order_pub.line_adj_tbl_type;
l_line_adj_val_tbl_out oe_order_pub.line_adj_val_tbl_type;
l_line_price_att_tbl_out oe_order_pub.line_price_att_tbl_type;
l_line_adj_att_tbl_out oe_order_pub.line_adj_att_tbl_type;
l_line_adj_assoc_tbl_out oe_order_pub.line_adj_assoc_tbl_type;
l_line_scredit_tbl_out oe_order_pub.line_scredit_tbl_type;
l_line_scredit_val_tbl_out oe_order_pub.line_scredit_val_tbl_type;
l_lot_serial_tbl_out oe_order_pub.lot_serial_tbl_type;
l_lot_serial_val_tbl_out oe_order_pub.lot_serial_val_tbl_type;
l_action_request_tbl_out oe_order_pub.request_tbl_type;
l_chr_program_unit_name VARCHAR2 (100);
l_ret_status VARCHAR2 (1000) := NULL;
l_msg_count NUMBER := 0;
l_msg_data VARCHAR2 (2000);
l_api_version NUMBER := 1.0;
CURSOR c_so_details
IS
SELECT ol.line_number, ol.shipment_number, ol.header_id, ol.line_id, ol.flow_status_code
FROM
oe_order_headers_all oh,
oe_order_lines_all ol
WHERE
ol.header_id = oh.header_id
AND ol.flow_status_code IN ('AWAITING_SHIPPING','ENTERED')
AND oh.flow_status_code IN ('BOOKED', 'ENTERED')
and oh.header_id = 34756
and line_number=1;
begin
fnd_global.apps_initialize ( user_id => 1257 ,resp_id => 21623 , resp_appl_id => 660);
mo_global.set_policy_context('S',122);
mo_global.init('ONT');
FOR i IN c_so_details
LOOP
l_line_tbl_in (1) := oe_order_pub.g_miss_line_rec;
l_line_tbl_in (1).line_id := i.line_id;
l_line_tbl_in (1).ordered_quantity := 0;
l_line_tbl_in (1).cancelled_quantity := 4;
l_line_tbl_in (1).cancelled_flag := 'Y';
l_line_tbl_in (1).change_reason := '1'; --Administrative Reason
l_line_tbl_in (1).change_comments := 'Cancel Order Line with reference to ticket#000000';
l_line_tbl_in (1).operation := oe_globals.g_opr_update;
oe_msg_pub.delete_msg;
oe_order_pub.process_order
(p_api_version_number => l_api_version,
p_init_msg_list => fnd_api.g_true,
p_return_values => fnd_api.g_true,
p_action_commit => fnd_api.g_true,
p_line_tbl => l_line_tbl_in,
x_header_rec => l_header_rec_out,
x_header_val_rec => l_header_val_rec_out,
x_header_adj_tbl => l_header_adj_tbl_out,
x_header_adj_val_tbl => l_header_adj_val_tbl_out,
x_header_price_att_tbl => l_header_price_att_tbl_out,
x_header_adj_att_tbl => l_header_adj_att_tbl_out,
x_header_adj_assoc_tbl => l_header_adj_assoc_tbl_out,
x_header_scredit_tbl => l_header_scredit_tbl_out,
x_header_scredit_val_tbl => l_header_scredit_val_tbl_out,
x_line_tbl => l_line_tbl_out,
x_line_val_tbl => l_line_val_tbl_out,
x_line_adj_tbl => l_line_adj_tbl_out,
x_line_adj_val_tbl => l_line_adj_val_tbl_out,
x_line_price_att_tbl => l_line_price_att_tbl_out,
x_line_adj_att_tbl => l_line_adj_att_tbl_out,
x_line_adj_assoc_tbl => l_line_adj_assoc_tbl_out,
x_line_scredit_tbl => l_line_scredit_tbl_out,
x_line_scredit_val_tbl => l_line_scredit_val_tbl_out,
x_lot_serial_tbl => l_lot_serial_tbl_out,
x_lot_serial_val_tbl => l_lot_serial_val_tbl_out,
x_action_request_tbl => l_action_request_tbl_out,
x_return_status => l_ret_status,
x_msg_count => l_msg_count,
x_msg_data => l_msg_data
commit;
l_msg_data := NULL;
IF l_ret_status <> 'S'
THEN
FOR iindx IN 1 .. l_msg_count
LOOP
l_msg_data := l_msg_data || ' ' || oe_msg_pub.get (iindx);
END LOOP;
DBMS_OUTPUT.put_line ('Return Status: ' || l_ret_status);
DBMS_OUTPUT.put_line ('Error Message: ' || l_msg_data);
ELSE
DBMS_OUTPUT.put_line ('Return Status: ' || l_ret_status);
DBMS_OUTPUT.put_line ('Error Message: ' || l_msg_data);
END IF;
END LOOP;
END;

Why my order is canceled? Unfortunately we were unable to approve your order in the Adobe Store.

I just ordered premium production but then recive mail -"Unfortunately we were unable to approve your order in the Adobe Store."

You will have to take it up with sales support. Contact them by web form or web chat.
Mylenium

Cancel Sales Order lines that are picked

Hi
1. I'm trying to cancel sales order lines through process order api that are picked and delivery status is Staged/Pick Confirmed. The error is
You are not allowed to cancel Order Line because:
Line has been pick confirmed/staged.
I'm unable to perform by below means
1.There is a processing constraint on the field SCHEDULE_ARRIVAL_DATE.
Delete the processing constraint and retry the cancel line process - Processing constraint form the fields are protected against update
2.Navigate to the shipping transaction form and query the order. Select the line and enter 0 at shipped quantity.Save the record.Ship confirm the line, this will cause the line to be backordered.Query the order line in the order entry form and cancel this. - Shipping transactions form the fields are protected against update
2. Is there a way to cancel Internal Sales Order(ISO) lines of one OU and the corresponding internal requisition is another OU
Thanks
kumar

If you are in R12, there are some enhancements from Oracle that allows updating/cancelling certain Internal requistion fields and Internal orders automatically. You may need to disable few processing constraints too.
As of Now Oracle support change to following attribute at OM side
1 Order Quantity
2 Request Date
3 Schedule date
4 Arrival date
Similarly if we make changes in following fields in Approved IR
1 Quantity
2 Need by Date
These changes will got reflected in ISO
Plus cancel the IR line or ISO line, the other one gets cancelled automaically.
To cancel the picked line, first undo the pick confirmation process by back ordering. or unassign the delivery details from the delivery (if created already) and cancel the delivery.In either case, you need to manually trasnfer the qty from staging area to original locations. Oracle doesn't automatically move the qty back, (undo move order transaction).
Ganesan.

How to get my money back when I cancel my order?

I tried to buy a new iPhone 6, but I couldn't and Apple sent to me this e-mail:
Hi xxxxxxxxxxx,
Thank you for your recent order with the Apple Online Store. We appreciate your business.
We are unable to complete your order. We do not ship to freight forwarder addresses. Therefore your order has been cancelled. While you may see a pending authorization on your account, you will not be charged and that pending authorization will drop off in accordance with your banks policies. Please contact your bank for an exact timeframe.
I need to know how to get my money back, because I can't find the money in my bank account !! please help !
Thank you

Contact Apple directly at 1 800 692 7753. Explain you would like a refund on your iCloud storage. They will be able to look up your purchase, and verify if you successfully cancelled it or not. They can also ensure it is cancelled.

Unable to cancel busines completion

Hi Guus
Order is closed, Status is CLSD, Iam unable to cancel this status ,
When I go to function--> cancel the business completion system throws an error as
Technically complete not allowed.
I know its not possible , is thier any way to cancel this, either through user exit or some Tcode.
regards
Krish

Hi Pete
Error is
"Technically complete" is not allowed (ORD 600036803)
Message no. BS007
Diagnosis
The current status of object 'ORD 600036803' prohibits business transaction 'Technically complete'.
Procedure
To process business transaction 'Technically complete', you first have to change the status of object 'ORD 600036803' to allow the transaction 'Technically complete'.
This gives you an overview of the system and user statuses that affect the transaction. A transaction can only be executed if there is at least one status that allows it and there is no status that forbids it.
Transaction analysis
regards
Krish

Unable to Cancel Premium Subscription (Group video...

I'm Unable to Cancel my Skype Premium Subscription (Group video calling), I was automatically billed via PayPal second time and want to stop it to do it next month. Unfortunately the link Change Skype Premium settings goes to a blank page! I tried it several times for the last some days. How to unsubscribe?
Thank you,
RR

Please contact Skype Customer Service, they will help you cancel it and refund last order.
https://support.skype.com/support_selection/
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Cancel new order

Hi,
I placed an order incorrectly. I have already spoken to someone on the phone to cancel, but the order still shows as "processing" in my account.
How quickly can I cancel the order to place another one?
Thanks

Hi Warner12,
Thanks for the post and welcome to the forum.
I can double check this for you and make sure this order was cancelled correctly. Please drop me an email to the email address in my profile, include the order number that were provided with and the link to this post.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

I would like to cancel my order

I would like to cancel my order please

Hi There,
Kindly contact our support team via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
If you are unable to use chat option kindly try below mentioned steps.
Try different browser.
Delete cookies and cache
If the problem still persists Kindly revert with the below mentioned information.
OS version:
Browser Version:
You can also try: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Thanks,
Atul Saini

Cancel an order before printing

What can I do to cancel an order I placed? Late last night I finished an album and ordered it. Today (better rested) I saw some changes that I needed to make. I made the changes and tried to see if there was a way to cancel the last order since it was placed recently. When I click on Buy Book, it says that my previous order is still being sent to the publisher so I am unable to order a new book. Is there a way to cancel that order??? So I have to buy a second corrected album? Is there a number to call or anything?

Since it's been more than 90 minutes since you placed the order, it can't be cancelled. Click here for more information.
(53218)

Error in cancelling sales order line using process order API

Hi,
I have created a sales order which is in booked status. I want to cancel the order line . when I am running the concurrent request I am getting the following error message.I am using the process order API to perform this operation.
API Error Message You are not allowed to update Inventory Item because:
line has been booked
API Error Message You are not allowed to update Line Type because:
Line is Booked
Can anyone help.
thanks
Ashwini

Hi,
What is the application release?
What concurrent program you are running? Is it a custom or seeded one? And, what is the API name?
Please see if these docs are applicable.
Unable To Manual Mass Update Items For Multiple Booked Sales Order Lines [ID 887905.1]
Cannot Update Ordered Item To Related Item On Booked Sales Order Line [ID 298796.1]
Thanks,
Hussein

Cancel Sales Order after Pick release

1)Is there a way to cancel the Order after it has been pick released.
2) Is there a way to update the ordr , if the Order status is 'Closed'
Thanks

1) To cancel a sales order after it is pick released, you will have to backorder the lines first. Then you can cancel them
2) No. That is the reason why in most real world scenarios, the order is closed after a gap of some days(say 30 days) after all the lines are closed.

I pre ordered the wale album and now I want to cancel my order so I can get the deluxe edition the screen says swipe to cancel order but it's not allowing me to do so can someone please help

I need help canceling a pre order off of iTunes

Hi 009,
I'm sorry you haven't been able to cancel your orders as you would have liked. Per BestBuy.com, in most cases, items for shipping can be canceled within 30 minutes of placing the order. In your most recent order, it had begun processing within an hour, after which even our moderators or BestBuy.com representatives are unable to cancel it. I see that it was delivered today. As poprex911 stated, you'll get your refund quickest by taking it to your local store with your order receipt, credit card and ID - this usually reflects in your account within 2-3 business days - or you can mail it back and your refund will be processed once it is received.
Thanks for sharing your feedback and experience,
Elizabeth|Social Media Supervisor|Best Buy® Corporate
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Unable to cancel backordered order

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