Cancel new order

Hi,
I placed an order incorrectly. I have already spoken to someone on the phone to cancel, but the order still shows as "processing" in my account.
How quickly can I cancel the order to place another one?
Thanks

Hi Warner12,
Thanks for the post and welcome to the forum.
I can double check this for you and make sure this order was cancelled correctly.  Please drop me an email to the email address in my profile, include the order number that were provided with and the link to this post.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

  • I want to cancel the new order

    I want to cancel the new order(After effects CC)

    The FAQ http://forums.adobe.com/community/download_install_setup/creative_cloud_faq has a link to manage your membership

  • Re: Who can I complain to about a new order being ...

    Ordered on 5/05/2015, online, via a Quidco referral. £160 cashback, £50 SB voucher promised.
    Delivery of equipment date missed.
    Phoned BT, told "order being processed, don't worry"
    Original connection date? 15/05/2015
    Requested to keep the existing landline number. Told this was okay, would be switched 24 hours after BB activation.
    16/05/2015 - no connection. no hub. Called BT, still no equipment. There was a problem, because fibre was already active, with previous account holder.
    15/05/2015 connection date changed to a new date of 26/05/2015.
    Had to do a completely new order over the phone. New problems now because NOT ONLINE ORDER want us to pay more.....
    We received the "delivery" we were waiting home for - a box that was designed to fit through the letterbox....landed on the doormat. No need to wait home....
    Existing BB connection cut off on 26/05/2015
    Broadband was supposed to be reconnected on 27/05/15.
    An engineer called on his mobile to gain access. We had not been told one was attending/required. We were not at home either.
    The job was eventually rebooked for 1/06/15. The engineer arrived at 8.25am, was there for 5 minutes, left for about 25 minutes (cup of tea i dare say) and then returned, and everything was working. Well, everything but the TV.
    The same issues as the OP, paid 1 years line rental up front, via a credit card, paid £36.95 connection and delivery for the fibre/hub. No payments were taken, fortunately. TV package was ordered at the same time too. Its 04/06 now, still no TV.
    Still waiting 9 days after original BB install date, no TV equipment. (It's supposed to be here tomorrow, the 5th June, fingers crossed) 1 month after order (not bad by others stories, but still 3 weeks later than original date.)
    There have been additional issues. Lengthy phone calls as the order is now "a telephone order", not an "online order" - so we are troubled about losing the £160 Quidco cashback.....and the £50 SB voucher. We have been assured by two people on the phone that we will receive these amounts.....but we have also been lied to as many times too.
    Received email detailing "Activation fee Infinity 1 option 1 £30, Activation fee infity 1 £30, total to pay £60
    Phoned BT, told this was an error they said they would remove it from the bill
    Received a bill today, DOUBLE activation charge for same product STILL ON THE BILL.
    Wanted to pay 12 MONTHS line rental up front, TOLD BT REPEATEDLY. But you won't sort it out for us.
    Why should I pay the first months line rental and then another 12 months up front when you get around to sorting it out, effectively tying myself into a 13 month contract? I may want to leave, after all, everything goes up in price when the 12 months discounts end......
    Renumbering? 3 or 4 phone calls to BT. Still not done. 30 second phone call today says it will be done "tomorrow, but after midnight" Thats the days AFTER tomorrow then?
    The whole process has been nothing but stress. It took over half an hour on the phone just two days ago, to sort out the mess with the missing TV package.
    Ordered the TV package online as part of the "QUIDCO" deal. No activation fee mentioned. Order confirmation received - no activation for TV package mentioned.
    Latest call to sort TV package, tells me £35.00 activation fee. The guy had no idea what we had already "ordered" - it looks as though you don't actually keep records of what people order at all??
    Original TV package confirmed as "BT Sport Albertz" package. He apparently after working at BT for 20 years, had never heard of this TV package. He denied its existence. Its on my email.
    I only wanted the Netflix (£6.99, two screens) and no additional TV channels. Online, the activation is currently showing £19.00 I cannot remember seeing one, and it hasn't been mentioned. Who knows if it wasn't on special offer the day I ordered? Your offers change constantly. He says he has to put £35, but ask for it to be changed to £19 because it was originally online order. We have not received confirmation of these prices yet.
    So to summarise. Pathetic customer service. Failed communication. Lies. Lack of decent record keeping. Pricing changing. Overcharging.
    £30 too much STILL on first bill.
    £35 instead of £19 for activation of TV, not yet received or confirmed.
    Lost discount because you REFUSED TO SORT OUT LINE RENTAL SAVER. (£33.98 loss)
    If I pay this now, on month 2, I am forced into 13 month contract with yourselves resulting in further losses due to increased costs)
    Potential loss of a)£160 Quidco referall due to fractured ordering. b)Sainsbury Voucher of £50 because offer has changed since original order date.
    Amount of stress - £ priceless.
    Yet to see if TV package arrives and is connected. But because TV package is now running a week behind the contract dates of the broadband, this will mean that if I cancel the BB after 12 months, I will not be able to use the TV package, as it WONT WORK. So, BT have you ensured I suffer further losses?  The phone line was switched over on the 25th May, BB on the 1st June and now TV should be 5th June.  If it arrives/works.  So who is paying for my 13 days over contract that is being enforced by yourselves, since I will be forced to keep the phone to keep the BB (at £10.50 extra) to keep the TV working? And are you, at that time, going to try to make me pay the £13.50 for the BT sport that I don't want?
    What do we do? Because I am sick to death of trying to communicate with people in India. They're lovely, but they really don't understand me when I'm rabbitting down the phone 100 miles per hour because I'm wound up at having to explain the same thing over and over. Why can't we just email you? Or is this a job for the Ombudsman. This is really poor service.

    the ombudsman does not deal with individual complains although they would take a note of your pronlem
    only people that can help here are the forum mods who are BT employees  they will post a contact us link 
    After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Cancel Production order

    Hi Gurus,
    my company manufacturing based on ETO (Engineering to  Order). we have created Production order now in work shop the start to build.but suddenly my client request to change few changes in assembly parts. so my engineers created new Assembly part no with diffent bom. my question is how to cancel my old production order and also how to get back cancel production order  all components to stock? can you please provide me steps with transaction code.
    Thanks and Regards,
    Deethya.B

    Hi,
    Cancel all the confirmation in co13
    If you have posted the GI in Co11n, then while doing cancellation of confirmation, system will reverse the goods movement.
    If you posted the GI via MB31 or MIGO, then cancel the material document in MIGO
    go to >cost> analysis select the cost trend in production order and check the actual value  , if the value is zero ,
    Then close the order by  function --> restrict processing --> close, this order.
    If the value is exist, still u have uncanceled goods movement or confirmation is exist find out & reverse the same
    and close the order
    and the  create a  new order  for new material
    It will solve your problem

  • Cancel an order before printing

    What can I do to cancel an order I placed? Late last night I finished an album and ordered it. Today (better rested) I saw some changes that I needed to make. I made the changes and tried to see if there was a way to cancel the last order since it was placed recently. When I click on Buy Book, it says that my previous order is still being sent to the publisher so I am unable to order a new book. Is there a way to cancel that order??? So I have to buy a second corrected album? Is there a number to call or anything?

    Since it's been more than 90 minutes since you placed the order, it can't be cancelled. Click here for more information.
    (53218)

  • How to refund the money if i'm cancel this order.

    Everyone who know about it tell me please. Now i'm cancel already and order another one too but they show about i'm cancel and order a new one but they don't show me how to refund my money. Because i have paid 2 product but i want only one. Help me please.

    Typing in all caps indicates shouting and is considered rude.
    You can e-mail itunes support (turn off the caps lock):
    http://www.apple.com/support/itunes

  • Ristrict Cancelling Process Order Confirmation (CORS) after FI MM period cl

    Showing current date as posting date after Cancelling Process Order Confirm:
    Issue with FICO and PP :-, after settlement (ko88) and all period end closing, system still allowed doing Cancelling Process Order Confirmation (CORS) and Showing current data as posting data
    For example:
    My order created on 30th September 2010 and order confirmed on the same day ie my posted date (30th September 2010)
    I have done order reversal on 3rd October 2010 and posting date should be 3rd October 2010 but system showing current data as posting data. Can you please guide me why this unusual behavior happening

    Hi Arun
    Is this  congif change will help me
              1)In BS22 first search for TECO.
               2)Double Click on TECO.
               3)New entry.
               4)Now search FI posting.
               5)Select status as Prohibited
    My Requirement : Ristrict Cancelling Process Order Confirmation (CORS) after FI, MM period closed, and Materail Ledger done
    I want to ristrict the (CORS) reversal of Process Order Confirmation after FI MM ML closed
    right now as per standard its giving warning masage as " Posting with carent date YES or NO, if you say YES then system doing CORS on system carent date, i want to restrict it
    Is above steps you refered will help me
    please confirm
    Regards
    MKbinnal

  • Verizon admits error in cancelling my order and offers no restitution

    I ordered an iPhone 5 and Verizon admits that my order was automatically cancelled by mistake.  I asked a Verizon representative, "who cancelled the order and why?"  The Representative claimed no explanation was given for the Cancellation.  According to the Representative, my order was simply cancelled by the Verizon ordering system and not directly by a person.  
    Instead of offering to reactivate my cancelled order, the Representative offered to create a new order and have me wait another month for iPhone 5 delivery.  I explained to the Representative that reordering will be extremely inconvenient because I will out of the country.  The Representative will contact her manager, but she already knows from past experience that her manager will not do anything to help me.  
    Verizon is now charging me for an iPhone 5 plan except without an iPhone 5.  Verizon profits from their mistakes and offers no restitution, except to say they are "sorry for the inconvenience."  If I thought other cell-phone carriers treat their customer with more respect than Verizon, I would switch to another carrier, but I have my doubts about other carriers. 
    I am considering just living without the expense and inconvenience of an iPhone plan.  I am disgusted with the way Verizon treats their customers.  Their attitude is their problem is your responsibility so just live with it. 

    VerizonDamagesRestituitionQues wrote:
    Verizon is now charging me for an iPhone 5 plan except without an iPhone 5.  Verizon profits from their mistakes and offers no restitution, except to say they are "sorry for the inconvenience."  If I thought other cell-phone carriers treat their customer with more respect than Verizon, I would switch to another carrier, but I have my doubts about other carriers. 
    I am considering just living without the expense and inconvenience of an iPhone plan.
    What do you mean by an 'iPhone 5 plan"?  When you placed your order, were you upgrading from a basic phone?

  • BT cancelled my order

    Am currently rectifying the problem (hopefully, update to follow).
    Story do far. Placed home move and upgrade to infinity 3/9/13 for a move 23/10/13. All done online. 3 weeks after ordering I get a call from India saying please ring BT. Rang BT and they said my order has had a problem. Couldn't understand them but turns out the engineer cancelled my order as couldn't understand new postcode being similar to old one. Moving nearby. BT asked I call back in 24 hours ! Called back and the BT asked I call back in 24 hours. Still Oder blocked and asked call back in 48 hours. After 4 days of calling each time taking nearly an hour. Still trying. BT say sorry but still no clearer.
    Back with an update soon. .....

    If you need help, then please ask here.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Need help in cancelling a order

    Hey, I ordered a 15" MBP yesterday morning, but have now realised that it would make much more sense to order the 17" one instead. The problem is that despite my order page stating that it will not ship for 3 days and having an estimated delivery date of two weeks from now (23rd) it will not let me cancel the order as it says they have been prepared for shipment. I ordered a slightly upgraded HD, but two weeks! I really don't want to wait for it to come and then have to send it back. Is there anything I can do?

    Glad to see you're getting a new MBP... However, while you are trying to determine what you need to do to change your order, have you seen the MBP 15 and MBP 17 in person?
    There is a big difference, and when I recently purchased mine, I went with the 15 as the 17 would be very bulky to handle normally.. However if you are stationary then you'll do fine.
    Additionaly one other difference as you may know already is that the MBP 15 has a SD card slot, where the MBP 17 does not instead it has the express bus port for add-on devices.
    I'm just trying to help, as I went for the high end MBP 15 and decided to save a few hundred by doing such... I can't complain about my decision and from having 17" PC based laptops, I like the portability factor of the 15" so much more.
    Hope that kind of helps, but if your set you will need to call apple to corect..

  • Placed a new order for one price and got billed for another

    My 2 yr contract with Verizon is up in early September. I wanted to give Verizon a chance at retaining me, so I called up and spoke with a rep. There was a little back and forth until I accepted the final price she offered me. I was paying $84.99 a month plus taxes ($8.21)  which brought it to $93.20. The new price was going to be $94.99 plus tax which I assumed  whould bring it to $103 to $104. I get an estimate email which STARTS at $104.99 plus $18.66 in taxes for a total of $123.65. Twenty dollars more than what I should be paying. I call right back (within an hour) and they could not get the agent back I spoke to that made the deal. Another agent could not get me the price I was promised, but sent an email to the agent who made the deal to have her call me today. The call never came. Verizon... your customer service is the worst of ANY company I have ever dealt with. I called them back after it was apparent that that call would never arrive  and the next agent offered me a package with LESS in order to get the price back to where it was already promised.. I CANCELLED the order.  Verizon you tried to blame my browser for my being unable to pay my bill online awhile back (it was not the problem...you were) and now this. I gave you another chance and you tripped over your tried and true bad customer service once again. Next month I will be switching to Time Warner...where they actually have an office in this city where I can go and speak to somebody in person.

    It leaves a bad taste in your mouth.  I had this on line agent promise to send me a replacement router at no extra cost, the order was never put through....come to find out that Verizon doesn't give out free routers.  So the agent lied and meanwhile, put in all of these other upgrades that I never requested, that I had to ask another agent over the phone to get rid of!  And when I tried telling this to customer service, these other agents acted like they knew nothing and went on saying that nothing about that was documented in their notes.  I told them that somebody needs to review the transcript from the on line conversation because it's all right there!  You have a right to know what you are going to be paying too.  I've been fine with understanding their estimated bills upon renewing my contract but it can be confusing.  It's very true that they don't follow through with their communication toward customers and they need to explaing things better.  They need to stop with these constant apologies, rerouting your call all over the place, and do their jobs.  I find that a lot of these reps have an attitude. The sad thing too is that this is only a step above Amazon.  Amazon has awful customer service and sells defective merchandise. If you think you can do better with Time Warner, then go for it.  I don't have that option here.  But it's your time and money and it's a service that you're paying for. 

  • Officially cancelled my order

    I ordered my phone at 12:40 am EDT July 15 and got confirmation at that time.  I was so excitied to be on of the first to order and was really looking forward to receiving my phone today....
    Unfortunately, my order has not ever moved.  I kept checking the order site and calling to try and find out why it wasn't moving and no one knew....all they could tell me was that it was still pending.  The closest thing I got to an answer was that my order was going to have to be entered manually and that I was 'in line' and that it would take 2-5 days to process. 
    I guess since I am already a customer and I was only adding a new line, I'm not worth trying to keep...when I said I wanted to cancel the order, all I got was a 'sorry, our system was just really overloaded, we'll cancel your order when it is not longer pending.'
    I am extremely dissappointed.

    Dalies wrote:
    narddog wrote:
    If you are thinking about switching to the iPhone like I was, watch the Apple press conference today and see what they have to say about their antenna problem before you try it. I decided that Verizon was the best fit for me, but then again it's for me. Best of luck with whatever you decide though.
    I am definitely going to watch the press conference today!  The rest of my family is already on ATT.  I've been trying to decide which way to go.  Maybe this is how it is supposed to work out. 
    Anything less than giving away bumpers to everyone who bought the iPhone4 is a fail for Apple. Their mistake was to put the antenna on the outside of the case was a Hugh gaff from their engineers. While the concept looked sound, the human skin is a conductor. Antenna's are tuned to a specific frequency or a harmonic of a frequency to be efficient. To allow the skin to touch the antenna detunes it, so the efficiency is greatly reduced because of the small power used.
    For Apple to first blame users on how they hold it, then to blame it on a 'miscalculation' of the bar indicator is pure crap. I lost a lot of respect for Apple for these ** explanations.

  • Canceling pre order Question...

    Do you have to cancel pre order in person or can you also do it by phone? I want to go to Apple tomorrow annd call Best Buy to cancel right before I active my new phone from Apple store.  I don't have the pre order info in front of me and didn't know if there was fine print?

    Do it in-store. Even if the phone rep could cancel the pre-order, they could not refund the $50 gift card.
    Dan K. | Mobile Specialty Stores
    Any opinions expressed in this post are those of
    the author and do not represent Best Buy Co., Inc.

  • Do I get my certificates back, if I cancel an order?

    As I mentioned in the title, I would like to cancel an order I used some certificates on and would like to reorder for full price. Would I get the certificates back?
    Solved!
    Go to Solution.

    Hi phoedge,
    Thank you for posting your question to the forum!
    If you were to decide to cancel your order and My Best Buy™ certs were applied to the order, then you should see the point value for those certificates repost to your account within 3 to 6 business days.  You should be able to convert those points into new certificates once they have reposted to your account.
    Please feel free to send me a private message if you do decide to cancel your order, and I will see what I can do to help you with that.  A private message can be sent by clicking on the blue button in my signature labeled "Private Message."  Otherwise, let me know if you have any other questions.
    Returns When a My Best Buy™ Certificate was Used
    I hope you have a great day.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • New Order - not set up for 5 months? - fobbed off

    Hi,
    I wonder if someone can help.
    I set up a new order for phone + broadband back in July. Received the hub, etc, in august. And since I do have a working phone line set up.
    I have had many a cancelled appointment, sometimes they don't even let me know (wasted days off work).
    I have tried umpteen times to re-schedule, which the call centre states "yes, it will be set up on ____" only to phone the previous day, to say nothing has been recorded!. It seems they just pacify me to get my off the phone.
    They never phone back and I am just getting fobbed off, left right and centre.
    Surely, it cannot take this long?
    They did state it was due to floods in the summer, but still, it is nearly December and the phone line is still not set up.
    They do not listen to me and it seems they make no notes on my account at all, and do not open phone open reach. As this morning, i phoned, they said it will set up on the 14/11, they have just phone open reach. They did this in about 30 seconds.
    I phoned back 30 mins later, and behold, the other person has not notes on the system
    I'm not sure what else I can do, can anyone help please?
    Many thanks,
    Dave

    Hi Dave,
    I'm sorry to hear of the problems you've been having with your order. If your service is due to be enabled with BT, please fill out our contact form (the link to which you can find in my profile under "about me") and we'll check the order to see what's going on.
    Dean
    BTCare Community Mod
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Maybe you are looking for