Unable to click any of the start menu items ?
Brand new toshiba p55w laptop (win 8.1 fully patched, 8GB, etc.
Start menu is accessible but all options selected result in a "blue /blank desktop" screen and explorer.exe crashes and takes you back to the original desktop. I can work around file explorer not being readily available but having to search
for all the start menu items is just a pain.
I have read numerous references to autodesk causing this.. it is not installed on this system.
I'll gather logs from whatever is needed to diagnose
Hi,
Could you please explain a bit for all the option here? Are you saying the Start menu APPs?
When start the APP, where would you be back on ? Desktop or the start menu?
If you mean the start menu APPs, we may go through C:\ProgramData\Microsoft\Windows\Start Menu\Programs and try to run the APPs from there to check if the same issue occurs.
Besides, please refer to the following KB about your issue.
Win8: App: Modern: Apps fail to start if default registry or file permissions modified
http://support.microsoft.com/kb/2798317
Best regards,
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I would like to suggest you try these steps to figure out what could be causing this problem.
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Open the Search and Indexing troubleshooter
http://windows.microsoft.com/en-US/windows7/Open-the-Search-and-Indexing-troubleshooter
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http://windows.microsoft.com/en-US/windows7/Create-a-new-library
3. Try to rebuild search indexing. Refer the steps from the following article.
http://windows.microsoft.com/en-US/windows7/Change-advanced-indexing-options
Also you may use the System File Checker tool (SFC.exe) to check the issue. The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
http://support.microsoft.com/kb/929833
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Group Policy for Windows Search
http://technet.microsoft.com/en-us/library/cc732491(WS.10).aspx
Hope it helps.
Regards,
Blair Deng
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