Unable to configure CCMS alerts

Hi All,
I'm trying to configure alerts in RZ20.
e.g. whenever there is an error in Mapping (EXCEPTION_DURING_EXECUTE), I can see the alerts in rz20, but I cannot trigger an alert to Alert Inbox.
I tried to follow the following weblog:
/people/sap.user72/blog/2005/03/03/alert-management--use-it-in-ccms-to-shorten-response-times-for-business-critical-situaltions
But it's not working.
Any help?
Regards,
Puloma.

Hi Puloma,
Please check these..
/people/sap.user72/blog/2005/11/24/xi-configuring-ccms-monitoring-for-xi-part-i
/people/dirk.jenrich/blog/2006/06/28/event-log-monitoring-using-ccms-agents
/people/sap.india5/blog/2005/12/06/xi-ccms-alert-monitoring-overview-and-features
http://help.sap.com/saphelp_nw2004s/helpdata/en/f0/04983c6e577546e10000000a11405a/frameset.htm
cheers,
Prashanth
P.S Please mark helpful answers

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