Configuring CCMS alerts to send mail

I need to configure CCMS alerts where the alerts will be send to my mail id.
I have configured the seting in RZ21 and activated the alerts
Please tell me the steps to be followed, for sending mails Email in case of any alerts

You basically need to make sure that
1. You can receive emails send from SAP Business Workplace to your SAP/Outlook inbox . This can be done by the Tcodes SCOT, SOST.
2. Configure CCMS_ONALERT_EMAIL_V2 according to your needs (RZ21)
3. Assign this method to the required MTE via RZ20.
This is the broader view. Refer this link and the previous posts for more info
http://help.sap.com/saphelp_nw04/helpdata/en/c4/3a7da1505211d189550000e829fbbd/frameset.htm
There have been many posts on the same topic previously.
Edited by: Kunal Belnekar on Mar 18, 2008 2:00 PM
Edited by: Kunal Belnekar on Mar 18, 2008 2:01 PM

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Alerts for sending mails

Hi all;
i am configuring alerts for sending mails . i am on XI 7.0 SP 2.i am not able to find an option like internal processing in ALRTCATDEF settings configurations.
Can this be the reason why mails are not getting send.

Hi Mudit,
To send an EMAIL, assign an EMAIL ID to the corresponding user in the transaction SU01 and then set up SCOT and you can send emails when the ALERT is triggered.
Once you have configure Alerts, you will get the Alerts into ALERT INBOX in RWB of the user. To also get the email, the following needs to be done,
1. In SU01 -- Assign the Email ID for the Recipient of the ALERT.
2. In , RWB>ALERT INBOX> PERSONALIZATION--> Time Independent Delivery and Email are selected.
3. Finally, SCOT needs to be set up to send Emails. Check this for the same. You can ask your BASIS team to do this step.
http://help.sap.com/saphelp_nw04/helpdata/en/23/1edf098ea211d2b47300609419ed29/frameset.htm
Also, In ALRTCATDEF, go to SETTINGS--> CONFIGURATION. By default, the option selected is INTERNAL PROCESSING. Select the option SMTP FORWARDING AS XML and give the email id. This will enable you to send an email alert whenever an error occurs in XI.
Also, to test your Alerts, execute the report RSALERTTEST in SE38.
Also go throuh the following links...
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step
http://help.sap.com/saphelp_nw04/helpdata/en/3f/81023cfa699508e10000000a11402f/content.htm
http://help.sap.com/saphelp_nw04/helpdata/en/80/942f3ffed33d67e10000000a114084/frameset.htm
http://help.sap.com/saphelp_nw04/helpdata/en/2b/d925bf4b8a11d1894c0000e8323c4f/frameset.htm
Regards,
Abhy
Message was edited by: Abhy Thomas

How to configure CCMS alert to monitor Authorization failures?

Dear All,
How to configure CCMS alert to monitor Authorization failures?
Thanks
Ashok

Hello,
in case you have not yet set up your monitoring infrastructure, the following link will provide you with the information needed:
http://service.sap.com/monitoring
If everything is set up (Agents are installed and connected to your central monitoring system, ...) you can go to transaction RZ21, select Technical Infrastructure - Configure Central System - Assign Central Autoreactions to set up your alerts.
For the Update errors use the MTE CLass AbapErrorInUpdate. For the Lock please use the search Option.
Regards
Christian
Edited by: Christian Rose on Apr 25, 2011 7:59 PM

Config Oracle Alert to send mail

Hi everyone !
I want to setup Event Alert to send mail use Unix sendmail in our project.
My Apps is 9.5.10.2 CU2, i have never applied to Rollup4.( Rollup 4 send mail with WF)
If i want system to sent a message from [email protected] to [email protected], i configed sendmail package successfull. What do i do next step ?
Further, In Page 9.3 of Oracle Alert User's Guide, at Setp 2, How to create Mail System Administrator?
Regard !
Edited by: whoami! on Nov 20, 2009 6:19 PM

I config Alert on other table and see issue following: in only Alert but when 8 row updated then create 8 requests, and auto perform 8 actions to sends 8 same mail.But i want only system to send 1 mail .
Can you help me !
Detail:
When I create 1 PO,i want system to send 1 mail to superior to approval, i use SQL:
=====================
select
created_by,
last_updated_by,
rowid,
authorization_status,
LAST_UPDATE_LOGIN,
approved_flag,
wf_item_type,
wf_item_key,
xml_flag,
submit_date
into
&cby,
&last_updated_by,
&rowid,
&auth_status,
&LAST_UPDATE_LOGIN,
&approved_flag,
&wf_item_type,
&wf_item_key,
&xml_flag,
&submit_date
from po_headers_all
where
(last_updated_by=1147
and created_by=1147
and upper(authorization_status)='IN PROCESS'
and LAST_UPDATE_LOGIN = -1
and approved_flag is not null
and wf_item_type is not null
and wf_item_key is not null
and xml_flag is not null
and submit_date is not null
and rowid=:rowid)
===================
Thanks for advance !

How to Configure CCMS Alert???

Hi All,
I would appreciate if any one can help me in configuring CCMS alert for satellite systems in Solution Manager. I want to configure alerts for:
1. Update Error
2. Locks (More that 10 hours)
Any help to start off this would be highly appreciated!
Waiting for your kind responses.
Regards,
Faisal

Hello,
in case you have not yet set up your monitoring infrastructure, the following link will provide you with the information needed:
http://service.sap.com/monitoring
If everything is set up (Agents are installed and connected to your central monitoring system, ...) you can go to transaction RZ21, select Technical Infrastructure - Configure Central System - Assign Central Autoreactions to set up your alerts.
For the Update errors use the MTE CLass AbapErrorInUpdate. For the Lock please use the search Option.
Regards
Christian
Edited by: Christian Rose on Apr 25, 2011 7:59 PM

Configure CCMS alert to Analyze Application log

Hi ,
Please provide the prodecure to configure CCMS alert for Applications logs from SLG1 tcode.
If any error log(prefarably Important logs ) is created then a alert should be triggered .
Background : We are using Solution Manager 7.0 as Central monitor system for Satellite systems of verions ECC6.0.
Thanks & Regards
ganesh

this answer is no longer needed

CCMS - alert notifications through mail

HI All,
We have configured CCMS in our Landscape . Everything is working fine. But now we have a new requirement to add some receiptents in CC list of alert mails. I have included all the receioptents list in alert category. But my question is how differeniate to & cc list of alert mails.
Is there any way to include receiptents in CC list of alert mail?
Thanks.
Nagarjun.

Hi Nagarjun,
You can only send to a mail recipient or a distribution list (DLI) via the standard code. I checked this SALO_EMAIL_IN_CASE_OF_ALERT and there is no section where you can enter Carbon Copy (CC) for the recipient type. So you will have to customize this. Please refer to "SAP Note 176492 - Automatic email when an alert occurs (RZ20)" for addtional information
You can check the SAPoffice example reports BCS_EXAMPLE_1 to BCS_EXAMPLE_8 (SE38 -> BCS_EXAMPLE* -> F4 key) to see how SAPoffice manipulates recipient addresses.
Michael

CCMS alert notification - sending an SMS on a mobile number.

Hi,
We have set up central CCMS alert monitoring for the systems in our landscape.
Now we want an auto reaction method which can send an SMS to a specific mobile number.
Can it be done using any existing auto reaction method or we need to develop a program in ABAP
specifically to achive this functionality ... ?
We want some reaction method which can respond to the color change in the CCMS alert monitoring attributes .
For eg - as soon as the color value in the alert is set as red , the sms should be triggered.
has anyone achieved this type of functionality .
It would be realy helpful.
Thanks in advance.
Regards
Prince .

SAP Alert Management (ALM) functionality comes into play when business-critical problems occur. Within ALM, conditions for critical situations are predefined. When an alert is triggered in ALM that meets these conditions, responsible or interested parties are determined and informed immediately you need to configure SCOT accrodingly. please check this link:http://help.sap.com/saphelp_nw2004s/helpdata/en/3f/81023cfa699508e10000000a11402f/content.htm
Scenario 1)
As of Release 6.20, you can send and receive fax and SMS or paging messages using SMTP. These are packed in e-mails for this purpose. please check Note 455140 - Configuration of e-mail, fax, paging or SMS using SMTP
Scenario 2)
Starting with the SAP Web Application Server 6.20, it is possible to transfer pager and SMS messages via HTTP to a third-party software or to a pager/SMS service provider please check Note 455142 - SAPconnect: Configuration paging/SMS via HTTP.
Note 455127 - E-mail (SMTP) in different SAP releases
Note 455129 - Paging/SMS in different SAP releases
Thank you,
Shyam

How to configure Oracle Alerts For Sending EMail?

Hi All,
I am using Oracle Apps 12.1.1.
I am configuring Oracle Alerts to sent a email.
for that i have set
Unix send mail :/usr/lib/sendmail
Mail Database/Server Name:172.16.0.6
Mail Priority:Normal
In Accounts:
User Name:My User Name
Password:******
Anything need to configure because after submitting a request It is showing that request is successfully completed but not receiving mail.
Please Help.
Thank In Advance.
Regards,
SHD

Hi;
please check below links:
Alert-EBS
General EBS Discussion
Oracle Periodic Alert..
Oracle Periodic Alert..
Also see:
Oracle Alert Documentation Resources, Release 12 [ID 396315.1]
How to determine what email system is being utilized for Oracle Alert processing [ID 428193.1]
Configuring the Oracle Workflow 2.6 Java-based Notification Mailer with Oracle Applications 11i [ID 231286.1]
How to setup Email Notification from Microsoft Exchange with Oracle Alerts [ID 163249.1]
Regard
Helios

Unable to configure CCMS alerts

Hi All,
I'm trying to configure alerts in RZ20.
e.g. whenever there is an error in Mapping (EXCEPTION_DURING_EXECUTE), I can see the alerts in rz20, but I cannot trigger an alert to Alert Inbox.
I tried to follow the following weblog:
/people/sap.user72/blog/2005/03/03/alert-management--use-it-in-ccms-to-shorten-response-times-for-business-critical-situaltions
But it's not working.
Any help?
Regards,
Puloma.

Hi Puloma,
Please check these..
/people/sap.user72/blog/2005/11/24/xi-configuring-ccms-monitoring-for-xi-part-i
/people/dirk.jenrich/blog/2006/06/28/event-log-monitoring-using-ccms-agents
/people/sap.india5/blog/2005/12/06/xi-ccms-alert-monitoring-overview-and-features
http://help.sap.com/saphelp_nw2004s/helpdata/en/f0/04983c6e577546e10000000a11405a/frameset.htm
cheers,
Prashanth
P.S Please mark helpful answers

Configure different contacts in Send mail task

Hi experts,
please help in below doubt
How to configure the send mail task to use different contacts in different environment with environment variable ?
Thanks

hi ,
You can set your Recipient list in one variable then in send mail use can set that variable value in expression for
TOLine.
You can use below link;
http://stackoverflow.com/questions/5075073/send-email-to-dynamic-recipient-ssis-send-mail-task
Thanks
Please Mark This As Answer or vote for Helpful Post if this helps you to solve your question/problem. http://techequation.com

Through alert Cannot send mail (system failed)

hi,
i am trying to send a mail based on a event alert.while the event alert runs i am getting the error .
APP-ALR-04102: Internal SQL error occurred. (ROUTINE=alssmn_wf_jmailer) (FILE=alr/lib/alssmn.c) (LINE=1462)
APP-ALR-04131: Cannot send mail (system failed) (ROUTINE=alssmn_wf_jmailer) (FILE=alr/lib/alssmn.c) (LINE=1513)
APP-ALR-04124: Oracle Alert was unable to deliver your message (ROUTINE=alssmn_email) (FILE=alr/lib/alssmn.c) (LINE=377)
To: [email protected] (ROUTINE=alssmn_email) (FILE=alr/lib/alssmn.c) (LINE=379)
Subject: Alert Test in vision (ROUTINE=alssmn_email) (FILE=alr/lib/alssmn.c) (LINE=381)
anybody can help me where i am missing..
regards,
kumar

Bump... Bueller?

Alert not sending mail even if executed successfully.

hi all,
I have created alert in R12 environment. it is periodic alert which will fire everyday.
There are 2 actions
1. Run the Concurrent program and insert values emp_no,emp_name,manager_name,manager_mail into custom table.
2. Send mail to manager_mail containing data like emp_no and emp_name.
I encapsulated both the action in one action set. Sequencing 1. Concurrent Program ( Detail Level) 2. Send mail (detail level)
When i am executing alert, it is ending with completed successfully. It is inserting data into custom table but it is not sending mail to manager mail id.
When i tried to check history, it is showing 'n' number of exceptions, but all those exception are not available in FIND EXCEPTION tab.
I m not able to find out, what exactly wrong i have done.
Query is:
Select emp_no,emp_name,manager_name,manager_mail into
&l_emp_no,&emp_name,l_manager_name,l_manager_mail from xx_alert_table_data;
and I am passing &l_manager_mail into 'To' section of send_mail action. it is not containing any null data. all the email address are present in that field.
please suggest if i m doing anything wrong.

Just putting the data into tables is not the actual process, performing the connection to the email server and sending email.
Underneath it's a multilayered process .
Oracle Alert uses Oracle Workflow Notification mailer for sending requests, which in turn uses mailer program to send mails.
So, you need first to check the state of Notification mailer then locate logs of the mailer utulity used by these and see whether there were any connection/negotiation errors and what information in header fields has been actually sent.
To see notification mailer program status change responsibility to Workflow Manager, then go to "Service Components" section and find there Workflow Notification process.
To find the mailer type, change responsibility to Alert Manager, then go to System->Options and see which mailer is in use.
Usually on Unix, sendmail is used, so you may easily turn on debug logging and see the mail headers and complete negitiation logs, if you need them.

Configuring CCMS Alerts in Sol Man 4.0 CUA System

Hi
Can anybody forward me some documents on how to add systems for CCMS Alerts on SolMan 4.0 System which is being used a CUA
Especially, i need a document on the RZ20, RZ21, SCOT and SDCC TCodes during this process
Immediate help would be greatly appreciated
Kalyan Jonna
[email protected]

Hi,
Check this note
763561 - Service Data Control Center (SDCCN) - FAQ Solve all your queries.
You have more here.
861753 - LAW: Replacing SDCC with SDCCN
Hope this will solve your problem.
Feel free to revert back.
--Ragu

Solman CCMS alerts are send with delay

Hello all,
I have set up the availability monitoring with CCMSPING in SolutionManager (EHP1). In rz20 the alert is shown directly after the system crash/downtime etc but the email is send some time later.
Example: Alert in CCMS 07:00:38 CET
Alert sent with SCOT 07:36:50 CET
Emailjob is scheduled every 5 minutes. Does anyone has an idea which causes such a delay?
Thanks
Michael

Hi Michael,
Check in SOST when these mails have been triggered . If it is sent at correct time and received with a delay , then it is an issue with network conjustions . Also check the system time in Tcode STZAC and check whether the time settings are correct .
Eg. Time zone is set correct for the system as well as users etc .
Regards,
Nibu Antony

Configuring CCMS alerts to send mail

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