Unable to Create Work Document in SharePoint 2010 by one user
Hi,
We have a unique issue. One user in our organisation is not able to create Word Document in our SharePoint environments.
We have SharePoint 2010 Enterprise Edition and Office 2010 Professional Edition. This issue is faced by only one user in our organization. no issues for thousands of other users.
We tested with our multiple SharePoint environments of different type of web applications. No where user is able to create Word Document using New Document functionality.
User is able to create Excel, PowerPoint documents of all extensions. User is able to upload Word Document. User is able to Edit the existing word documents both in browser and Word client.
Since it fails in all SharePoint environments, I am suspecting some common failure point like User Profile issue, CAL etc. Any suggestions from experts like you is highly appreciated.
Thanks in advance.
Hi Sivanandham,
Could you please test two more options below with the user for narrowing down the issue scope?
Create a new content type inheriting from content type Document and then upload a new word file as the template to the new content type.
Change the word template for the content type with issue when the user creates a document from the content type.
Please also check ULS log for more detailed error for further research.
Best regards,
Victoria
TechNet Community Support
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To create follow up : Service Confirmation document
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Thanks
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