Unable to insert hyperlinks after reinstalling CS6

Hi, I recently got a new computer and just reinstalled CS6. Since the installation, I've been having trouble with the link panel. Now when I open it, there is no space to enter a URL. I've attached a screenshot (the links you see were already saved in the file before the re-installation). I can still use the function that converts all URLs in the file to hyperlinks, but as I want to link individual words without showing the URL, this isn't sufficient. I've also already tried deleting my InDesign preferences file when starting up, and that hasn't changed anything. Any tips would be appreciated!

Try the Hyperlinks panel. (Window > Interactive > Hyperlinks)
The Links panel is for objects only that are linked, not embedded.
us-hh

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After reinstalling CS6 the bridge photo downloader isn't able to read raw files and fails to convert the raw files to DNG. Previously downloaded raw files, now DNG, open up successfully in Camera Raw 7. How do I get the photo downloader to read and conver

After reinstalling CS6 the bridge photo downloader isn't able to read raw files and fails to convert the raw files to DNG. Previously downloaded raw files, now DNG, open up successfully in Camera Raw 7. How do I get the photo downloader to read and convert raw files. MacBook Pro with Snow Leopard. No such problem before this reinstallation.

You should install Camera Raw 4.6.
Visit this page and follow the instructions carefully:
PC: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4040
Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4039
-Noel

R3D, RED files based project showing no video preview after reinstalling CS6. Solution!

Hello Friends,
I just came across with a problem which happened with my RED R3D RAW Files shot on RED EPIC Camera and managed to solve it in a simple click after wasting many hours, so thought why not to share this on adobe forum so others can save time.
Problem was :-
I made a project in Primer pro CS6 with RED RAW R3D files and later I had to reinstall CS6. Later when I tried opening my same project which consist of R3D RED RAW files. The project opened successfully but I red files was seen but with no video preview, importing the new RED files where working fine but the old files which was imported when I made the project they where not playing at all.
Solution:-
You can select all you RED R3D Files and go to source settings, Click Reload from RMD. Problem Solved!!!
I hope this small write up will be helpful to some of you out their.
Cheers,
Saurabh Pandey.

I have verified this problem. After Effects CS6, Premiere Pro CS6, and Adobe Media Encoder CS6 experience problems with RED .r3d files on Mac OS X 10.10 Yosemite.
More specifically, the ImporterREDServer process used by these applications is failing to launch or crashing. You may be able to import and use some .r3d files for a short time, but once the ImporterREDServer process crashes, frames from imported files won't be returned, and importing new files will result in error messages.
We are investigating the problem.
This problem does not occur in the CC or CC 2014 versions of After Effects, Premiere Pro, or Adobe Media Encoder on Mac OS X 10.10 Yosemite. If you do not have access to these versions, my suggestion for workarounds are to transcode the .r3d files to a different format (ex., QuickTime with ProRes or other high quality intermediate codec) or roll back to Mac OS X 10.9.

Unable to insert hyperlinks in Exchange 2007 OWA messages

Hi, we have recently moved to Exchange 2007 OWA and users are unable to insert links to shared files on the network. I was wondering if there might be something in our Windows 7 GPO that is preventing this from happening?

do you mean they cannot see the network path or that they are not able to type
\\networkshare\share ?
If first one,please check Outlook Web app policy and enable/customize Direct file Access.
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Off2work

Getting "licensing for this product has expired" message after reinstalling CS6

I recently upgraded my operating system on the same computer from Windows 7 32-bit to Windows 7 64-bit. This of course meant I had to do a clean reinstall of all my software.
When I reinstalled Photoshop CS6, I got an error "licensing for this product has expired."
In hindsight, after researching the problem, I realize I should had deactivated CS6 on my 32-bit installation before upgrading the computer, but I didn't. I did, however, upgrade to a new hard drive when I upgraded my operating system, so I was able to put the old hard drive back in and deactivate the original installation after the fact.
However, on the 64- bit installation, even when I try uninstalling CS6 and installing it again, it accepts my serial number, but then gives me the "licensing for this product has expired message."
I have tried contacting Adobe online chat help twice. Each time I get an agent quickly, but after asking a few questions they tell me they need to transfer me to the "install department." The other night I was left in limbo a half hour waiting for the install department before I gave up. Tonight I've been on for almost an hour and am still waiting.
I assume that CS6 has left something in the registry of the 64-bit installation that no longer allows me to install Photoshop with my current (valid) serial number, but I have no idea how to fix it or get through to Adobe help. Any ideas? Thanks.

Just to update this, I was able to connect with Adobe by phone and resolve the problem. The guy on the phone was much more helpful than my two previous attempts to contact Adobe by their online chat.
The guy had me repeat the steps outlined in Solution 3 in the document that Bill refers to, however we also did the additional step of running a program called Adobe Creative Cloud Cleaner tool. That program removed the files from my system that were preventing Photoshop from running.
Thanks all.

IPhoto unable to open even after reinstalling.

Hello, I am not able to open iPhoto after the latest OS update. Have tried 3 times reinstalling the iPhoto but still facing the same problem.
Please kindly advise how should i solve this problem.
Process:
iPhoto [23855]
Path:
/Applications/iPhoto.app/Contents/MacOS/iPhoto
Identifier:
com.apple.iPhoto
Version:
Build Info:
iPhotoProject-902017000000000~3
App Item ID:
408981381
App External ID: 233642646
Code Type:
X86-64 (Native)
Parent Process: launchd [184]
Responsible:
iPhoto [23855]
User ID:
501
Date/Time:
2014-01-04 03:00:51.099 +0800
OS Version:
Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: BC88F6B3-510C-BB16-B07B-BAFD09197754
Sleep/Wake UUID: 1BF1BC91-D536-4ED5-B39C-6C3353620BAB
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: /System/Library/Frameworks/Python.framework/Versions/2.6/Python
Referenced from: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Reason: image not found
Binary Images:
0x7fff67c50000 -
0x7fff67c83817 dyld (239.3) <D1DFCF3F-0B0C-332A-BCC0-87A851B570FF> /usr/lib/dyld
Model: MacBookAir6,2, BootROM MBA61.0099.B04, 2 processors, Intel Core i5, 1.3 GHz, 8 GB, SMC 2.13f7
Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (6.30.223.154.45)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SD0128F, 121.33 GB
USB Device: My Book 1140
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Air, Apple Inc., 23.6

You need to reinstall:
To re-install iPhoto
1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
2. Download it from the App Store to reinstall It's on your Purchases List* there.
For older versions that have been installed from Disk you'll need these additional steps:
2a: On 10.5: Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
2b: On 10.6: Those receipts may be found as follows: In the Finder use the Go menu and select Go To Folder. In the resulting window type
/var/db/receipts/
2c: on 10.7 or later they're at
/private/var/db/receipts
A Finder Window will open at that location and you can remove the iPhoto pkg files.
3. Re-install.
If you purchased an iLife Disk, then iPhoto is on it.
If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
*Sometimes iPhoto is not visible on the Purchases List. it may be hidden. See this article for details on how to unhide it.
http://support.apple.com/kb/HT4928
One question often asked: Will I lose my Photos if I reinstall?
iPhoto the application and the iPhoto Library are two different parts of the iPhoto programme. So, reinstalling the app should not affect the Library. BUT you should always have a back up before doing this kind of work. Always.

Unable to update CS3 after reinstalling

I own CS3 design premium running on OSX 10.6.8 (not lion)
I uninstalled CS3 using the uninstaller.
Reinstalled CS3 fresh from the disks
Adobe Updater doesn't find any updates.
Looked around online checked my versions through the software.
Indesign 5.0
Illustrator 13.0
Photoshop 10.0
and yet I get this message:
Uninstalled again using uninstaller
Rebooted
Ran Creative Suite Cleaner Tool
deleted folder library -> application support -> adobe
Rebooted
Installed CS3 fresh from disk
Rebooted
Launched Photoshop
entered serial number
Ran updater
Same message as above
I did not disable my registration either time I uninstalled.
I have downloaded the raw update files and they don't work either. I just get the following message.
Any ideas how I can get my software updated?

Randy,
Yes it has happened with other people, but not very case the behavior due to the same set of issues. CS 3 was designed way before Snow Leopard, but generally we can get it to work.
If you are game, try installing a utiltily called Applejack a great utility to have. Beware it runs on the unix shell before the Mac fully boots.
http://applejack.sourceforge.net/
Have it clear all your caches, fix your permissions, and verify and fix any directory isssues.
(You can use Onyx instead it will run under standard OS X, but it cannot repair any disk directory corruption).
I wonder if your system is acting flakey due to some underlying directory problems.

Unable to update Mail after reinstall in order to get it work

Dear fellow Apple members,
I face a problem which I didn't see coming. Because I screwed my inbox up, I wanted to reinstall the mail application and import an imbox from a backup. I reinstalled it succesfully with the installation disks, but when I tried to open it, I get a message that it can't be opened because of the operating system (10.6.8) and being the original mail version of snow leopard, I thought: just an update would do the trick. That's where the problem lies. I can't figure out how to update Mail, because when I select 'software update' on the Apple menu, I doesn't get listed.
I honestly don't know what to do.
Hoping for your enthousiasm and thanks in advance,
Arno (Belgium)

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium

Unable to install SP1 after reinstalling windows 7 from recovery disks from onekey revoery

Windows shows as activated but updates do not work, cannot install SP1 from download gives a critcal error.

hi Hozby,
Welcome to the Lenovo Forums.
Are you trying to install Windows 7 SP1 via the Windows Update? If you do and you get an error using this method, try to:
1. Check this Windows 7 Service Pack 1 Article
2. Run the Windows 7 SP1 Disk Cleanup Tool
2. Download and install Windows 7 SP1 from a Standalone Installer (see details below)
For Windows 7 64bit:
windows6.1-KB976932-X64.exe - 903.2 MB
For Windows 7 32bit:
windows6.1-KB976932-X86.exe - 537.8 MB
Let me know your findings.
Cheers
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

CC will not allow After Effects CS6 to Update

I am a frequent After Effects CS6 user; not so long ago I started a subsciption with Adobe Creative Cloud and I've had nothing but issues with it.
The CC desktop would crash my whole system on launch, so I cancelled my subsciption and uninstalled anything related to CC cause I saw no real benefit.
But the CC apps remained on the system no matter what I tried to remove them.
Now my Premiere Pro CS6 is unable to open, and After Effects CS6 is unable to update.

I used that link already. I believe my old cc subscription is blocking. It states 'updates have been suppressed by the administrator'. After effects crashing after ram previewing. CC was removed after it crashed my desktop a few months ago. I have CS5 & cs6 which I paid for installed but I cant get into premiere pro because cc hijacks it. Cc was removed uninstalled because My system desktop wouldnt load so I discontinued my subscriptupm but it has interferred with my ability to use tge CS6 programs!
I have not been able to get any support and now I cant even edit a 2 minute short film which is due tomorrow.
Sent via the Samsung GALAXY S®4, an AT&T 4G LTE smartphone

Adobe After Effects CS6 - how to uninstall/reinstall or transfer license to a new computer

My old computer has crashed, and so I built a new one recently. I have been installing all the applications for it, downloading files, so on and so forth. I recently insterted one of the hardrives from my old computer, and was able to see the files I had from my old computer. All of my adobe applications are on there, and I can see them, however; I cannot use them, which is okay, since most of them were free applications that I could download from the website. But Adobe After Effects CS6, which is the application I really need, does not open it; instead, it reads: "Configuration Error: Please uninstall and reinstall the product. Error: 16". I bought the CD for After Effects last summer, but I cannot find it anywhere. I heard you don't need the CD to transfer the license to a new computer, but I can't figure out how to do this.
Any help would be greatly appreciated, since after building my computer, I have absolutely no funds nor interest to buy another After Effects CD.
Thanks,
John W. King
Other information:
-OS: Windows 7 SP1

You must have the activation number provided when you purchased your CS6 product. If you don't, find proof of purchase (a receipt or credit card statement) and call Adobe Support.
Download your CS6 product here:
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
Install it and activate with your activation code.

Unable to launch After Effects CS6[Try] after installing (Stopped Working)

Hi
So after installing. I tried to launch AE, then during initialization or loading, it will prompt a message "Has stopped working".
I was able to install AE CS6 and launch it properly on my laptop but I am having difficulties launching it on my desktop.
Desktop Specs
Laptop Specs
CPU: i5-3570k
GPU:
ASUS Radeon HD 7850
Intel HD 4000
note: Using Lucid Virtu.
Motherboard: Asrock Pro 3 z77
Ram: G.Skill Ripjaw X 8gb dual kit 1600mhz ddr3
Storage:
SSD: OCZ Vertex 4 128gb [OS]
HDD: 1tb Seagate Barracuda 7200rpm
OS: Windows 8 Pro 64-bit with media center
CPU:Intel® Core™2 Solo processor SU3300/SU3500 (3 MB L2 cache, 1.20/1.40 GHz, 800 MHz FSB, 5.50 W), supporting Intel® 64 architecture
GPU:
Mobile Intel® GS45 Express Chipset with integrated 3D graphics, featuring Intel® Graphics Media Accelerator 4500MHD (Intel® GMA 4500MHD) with up to 1759 MB of Intel® Dynamic Video Memory Technology 5.0 (64 MB of dedicated video memory, up to 1695 MB of shared system memory), supporting Microsoft® DirectX® 10
RAM: 3gb of ddr3 1033mhz two module
Storage: 250gb WD Blue 5200 rpm HDD
OS: Windows 7 Ultimate 64-bit
Event Viewer LOG
Event 1
Event 2
Event 3
Event 4
Faulting application name: AfterFX.exe, version: 11.0.0.378, time stamp: 0x4f6d63ab
Faulting module name: atio6axx.dll, version: 6.14.10.12172, time stamp: 0x51423773
Exception code: 0xc0000005
Fault offset: 0x00000000011cb03d
Faulting process ID: 0x478
Faulting application start time: 0x01ce2baea1dc2c6a
Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\AfterFX.exe
Faulting module path: C:\WINDOWS\SYSTEM32\atio6axx.dll
Report ID: ee78c1ad-97a1-11e2-bf55-bc5ff44842d6
Faulting package full name:
Faulting application name: Adobe QT32 Server.exe, version: 6.0.0.0, time stamp: 0x4f6d5e4e
Faulting module name: QuickTime.qts_unloaded, version: 0.0.0.0, time stamp: 0x50890e53
Exception code: 0xc0000005
Fault offset: 0x6ee2cce9
Faulting process ID: 0x103c
Faulting application start time: 0x01ce2baea914aa1d
Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\32\Adobe QT32 Server.exe
Faulting module path: QuickTime.qts
Report ID: e7563660-97a1-11e2-bf55-bc5ff44842d6
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: Adobe QT32 Server.exe, version: 6.0.0.0, time stamp: 0x4f6d5e4e
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process ID: 0x103c
Faulting application start time: 0x01ce2baea914aa1d
Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\32\Adobe QT32 Server.exe
Faulting module path: unknown
Report ID: e7428280-97a1-11e2-bf55-bc5ff44842d6
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: Adobe QT32 Server.exe, version: 6.0.0.0, time stamp: 0x4f6d5e4e
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process ID: 0x103c
Faulting application start time: 0x01ce2baea914aa1d
Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\32\Adobe QT32 Server.exe
Faulting module path: unknown
Report ID: e708bde9-97a1-11e2-bf55-bc5ff44842d6
Faulting package full name:
Faulting package-relative application ID:
Here are some workaround/fix I tried to do:
Uninstal and re-install.
Uninstall, clear avery adobe product, remove paths and traces, relaunch, and then re-install.
Same as step 2, with firewall turned off, Anti-virus removed.
Run installation with Administrator rights.
Launch program via Compatibility settines Vista, Vista SP1, Vista SP2, Windows 7
All drivers are updated and reupdated.
Re-installed all GPU drivers.
Refreshed my Wndows 8 OS.
Reformated my Windows 8 OS then Installed AE cs6.
Installed AE on my F drive instead of C [C drive is an SSD and F Drive is an HDD]
I am able to see the AE CS6 splash screen but it will prompt a message "Has Stopped Working".
Other things to take note:
I am able to launch Renderer Machine without any issues.
I am also able to launch other Adobe Products that came along with AE CS6 try version.
Latest Quicktime version is installed.

Hi Todd,
Thanks you for replying.
After updating to 11.0.2, I am still unable to launch AE CS6.
Event LOG
Faulting application name: MsiExec.exe, version: 5.0.9200.16384, time stamp: 0x5010a60b
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process ID: 0xe44
Faulting application start time: 0x01ce2bbe73884a20
Faulting application path: C:\Windows\syswow64\MsiExec.exe
Faulting module path: unknown
Report ID: b15899ff-97b1-11e2-bf56-bc5ff44842d6
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: GPUSniffer.exe, version: 0.0.0.0, time stamp: 0x5059906c
Faulting module name: atio6axx.dll, version: 6.14.10.12172, time stamp: 0x51423773
Exception code: 0xc0000005
Fault offset: 0x000000000004f657
Faulting process ID: 0x164
Faulting application start time: 0x01ce2bc0b512cd76
Faulting application path: F:\Program Files\Adobe\Adobe After Effects CS6\Support Files\GPUSniffer.exe
Faulting module path: C:\WINDOWS\SYSTEM32\atio6axx.dll
Report ID: f2ea4476-97b3-11e2-bf56-bc5ff44842d6
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: AfterFX.exe, version: 11.0.2.12, time stamp: 0x505998cf
Faulting module name: atio6axx.dll, version: 6.14.10.12172, time stamp: 0x51423773
Exception code: 0xc0000005
Fault offset: 0x000000000004f657
Faulting process ID: 0xcac
Faulting application start time: 0x01ce2bc0b48fa9b8
Faulting application path: F:\Program Files\Adobe\Adobe After Effects CS6\Support Files\AfterFX.exe
Faulting module path: C:\WINDOWS\SYSTEM32\atio6axx.dll
Report ID: 02e64db6-97b4-11e2-bf56-bc5ff44842d6
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: GPUSniffer.exe, version: 0.0.0.0, time stamp: 0x5059906c
Faulting module name: atio6axx.dll, version: 6.14.10.12172, time stamp: 0x51423773
Exception code: 0xc0000005
Fault offset: 0x000000000004f657
Faulting process ID: 0x8dc
Faulting application start time: 0x01ce2bc0c885d1ca
Faulting application path: F:\Program Files\Adobe\Adobe After Effects CS6\Support Files\GPUSniffer.exe
Faulting module path: C:\WINDOWS\SYSTEM32\atio6axx.dll
Report ID: 063e499a-97b4-11e2-bf56-bc5ff44842d6
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: AfterFX.exe, version: 11.0.2.12, time stamp: 0x505998cf
Faulting module name: atio6axx.dll, version: 6.14.10.12172, time stamp: 0x51423773
Exception code: 0xc0000005
Fault offset: 0x000000000004f657
Faulting process ID: 0xd70
Faulting application start time: 0x01ce2bc0c86b9768
Faulting application path: F:\Program Files\Adobe\Adobe After Effects CS6\Support Files\AfterFX.exe
Faulting module path: C:\WINDOWS\SYSTEM32\atio6axx.dll
Report ID: 18b30dc0-97b4-11e2-bf56-bc5ff44842d6
Faulting package full name:
Faulting package-relative application ID:
And here are the error messages that I am getting everytime I try to launch AE.
After Effects error: After Effects crashed previusly attempting to initialize OpenGL. Cosult the manufacturer of your graphics card for a compatiple OpenGL driver.
After Effects error: Crash in progress. Last logged message was:<2640><GPUManager><2> Sniffer Result Code: 1

Is spry tool tips supposed to work after inserting it in DW Cs6 ?

Is spry tool tips supposed to work after inserting it in DW Cs6 or am I supposed to get it from Adobe Labs somwhere. I get a message to GET but clicking does nothing.

Hi,
if you resist using DW tooltips you have to use one of the elder DW versions. So you can (from my German DW) > insert > Spry > Spry-QuickInfo.
From one of my elder websites I can give you the code (you have to adapt it). It will work, provided that you have hold your "SpryAssets" files/directory.:
<head>
<script src="SpryAssets/SpryMenuBar.js" type="text/javascript"></script>
<script src="SpryAssets/SpryTooltip.js" type="text/javascript"></script>
and
<script type="text/javascript">
var sprytooltip2 = new Spry.Widget.Tooltip("sprytooltip", "#sprytrigger2", {followMouse:true});
</script>
</body>
Hans-Günter

After Effects CS6 reinstall

Hello. I have had to uninstall After Effects CS6 from this work iMac because it just wasn't working properly. How do I reinstall it, given that it was an Adobe download in the first place? Does it mean that we have to switch to After Effects CC? Please help.

http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium

Reinstalling CS6 upgrade version after drive failed.

I am reinstalling CS6 upgrade version after the hard drive in the computer failed. The CS 4 that was used as a previous product is gone and now the installation program is looking for CS 5 or 5.5. What do I do?

As long as you registered, you should be able to go to Adobe.com from this site (you should stay logged in that way) and mover the cursor over your name (upper right). Select My Products and Services. You should get a list of your serial numbers. Again, you have to be registered to have this option.

Unable to insert hyperlinks after reinstalling CS6

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