Unable to log in to iCloud
Strange issue...
Recently I am unable to log in to iCloud from my computer at work. In addition, my calendar and contacts no longer sync with my iCloud. Instead, I am getting an error message stating that 'iCloud encountered and error while trying to connect to the server'.
I checked with IT and there is no blocking of the Apple servers going on.
If you are REALLY interested, here is the dialogue from the error message...
APPLICATION NAME
cloudos
ERROR
authDidNotConnect
ORIGIN
server
TYPE
error
APP STATECHART
SC.Statechart:sc772
initialized: true
name: cloudos-statechart
current-states: [
active.authUI.fieldsEditable
state-transition:
active: false
suspended: false
handling-event: false
BUILD NUMBER
1M.63768
TIME
Wed Dec 05 2012 12:05:51 GMT-0700 (MST) (1354734351557)
HOST
www.icloud.com
USER AGENT
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_2) AppleWebKit/536.26.17 (KHTML, like Gecko) Version/6.0.2 Safari/536.26.17
ENVIRONMENT
PROD
RECENT LOG MESSAGES
Wed, 05 Dec 2012 18:53:32 GMT: DEBUG: CloudOS.main() already has localized strings, proceeding to run CloudOS.run() now.
Wed, 05 Dec 2012 18:53:32 GMT: DEBUG: Loading localized strings and metrics
Wed, 05 Dec 2012 18:53:32 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: BEGIN initialize statechart
Wed, 05 Dec 2012 18:53:32 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: BEGIN gotoState: __ROOT_STATE__
Wed, 05 Dec 2012 18:53:32 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: starting from current state: ---
Wed, 05 Dec 2012 18:53:32 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: current states before: ---
Wed, 05 Dec 2012 18:53:32 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: --> entering state: __ROOT_STATE__
Wed, 05 Dec 2012 18:53:32 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: --> entering state: loading
Wed, 05 Dec 2012 18:53:32 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: current states after: loading
Wed, 05 Dec 2012 18:53:32 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: END gotoState: __ROOT_STATE__
Wed, 05 Dec 2012 18:53:32 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: BEGIN gotoState: validatingAuth
Wed, 05 Dec 2012 18:53:32 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: starting from current state: loading
Wed, 05 Dec 2012 18:53:32 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: current states before: loading
Wed, 05 Dec 2012 18:53:32 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: pivot state = __ROOT_STATE__
Wed, 05 Dec 2012 18:53:32 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: <-- exiting state: loading
Wed, 05 Dec 2012 18:53:32 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: --> entering state: validatingAuth
Wed, 05 Dec 2012 18:53:32 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: --> entering state: validatingAuth.gettingReply
Wed, 05 Dec 2012 18:53:32 GMT: DEBUG: COS: Sending validate POST request to https://setup.icloud.com/setup/ws/1/validate
Wed, 05 Dec 2012 18:53:32 GMT: DEBUG: --> Request 1: POST to https://setup.icloud.com/setup/ws/1/validate?clientBuildNumber=1M.63768&clientId =5B431CA4-6CDE-4068-872C-0B159FACD905, headers: Content-Type=text/plain, body: (omitted)
Wed, 05 Dec 2012 18:53:32 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: current states after: validatingAuth.gettingReply
Wed, 05 Dec 2012 18:53:32 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: END gotoState: validatingAuth
Wed, 05 Dec 2012 18:53:32 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: END initialize statechart
Wed, 05 Dec 2012 18:53:32 GMT: DEBUG: Language check: null -> en-us. We WILL relocalize.
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: <-- Response 1: 0 (576ms), headers: body: (empty)
Wed, 05 Dec 2012 18:53:33 GMT: WARN: Could not decode JSON: JSON Parse error: Unexpected EOF
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: COS: invoking validateDidFail
Wed, 05 Dec 2012 18:53:33 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: BEGIN sendEvent: 'authDidNotConnect'
Wed, 05 Dec 2012 18:53:33 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: validatingAuth.gettingReply: will handle event 'authDidNotConnect'
Wed, 05 Dec 2012 18:53:33 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: BEGIN gotoState: active.authUI
Wed, 05 Dec 2012 18:53:33 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: starting from current state: validatingAuth.gettingReply
Wed, 05 Dec 2012 18:53:33 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: current states before: validatingAuth.gettingReply
Wed, 05 Dec 2012 18:53:33 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: pivot state = __ROOT_STATE__
Wed, 05 Dec 2012 18:53:33 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: <-- exiting state: validatingAuth.gettingReply
Wed, 05 Dec 2012 18:53:33 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: <-- exiting state: validatingAuth
Wed, 05 Dec 2012 18:53:33 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: --> entering state: active
Wed, 05 Dec 2012 18:53:33 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: --> entering state: active.authUI
Wed, 05 Dec 2012 18:53:33 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: --> entering state: active.authUI.downloadingAuthModule
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: SC.Module: Attempting to load 'cloudos/auth_ui'
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: SC.Module: Module 'cloudos/auth_ui' is not loaded, loading now.
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: SC.Module: 'cloudos/auth_ui' depends on 'cloudkit/photo', loading dependency…
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: SC.Module: Attempting to load 'cloudkit/photo'
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: SC.Module: Module 'cloudkit/photo' is not loaded, loading now.
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/photo' -> 'system/cloudos/cloudkit/photo/en-us/1M.63768/javascript-strings.js'
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudos/auth_ui' -> 'system/cloudos/cloudos/auth_ui/en-us/1M.63768/stylesheet.css'
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudos/auth_ui' -> 'system/cloudos/cloudos/auth_ui/en-us/1M.63768/javascript-strings.js'
Wed, 05 Dec 2012 18:53:33 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: current states after: active.authUI.downloadingAuthModule
Wed, 05 Dec 2012 18:53:33 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: END gotoState: active.authUI
Wed, 05 Dec 2012 18:53:33 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: END sendEvent: 'authDidNotConnect'
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: Spent 23ms painting the background canvas, which, in addition to the radial gradient, required 12 drawImage calls for the tiles.
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: SC.Module: Module 'cloudkit/photo' finished loading.
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'cloudkit/photo'.
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: SC.Module: Module 'cloudkit/photo' has completed loading, invoking callbacks.
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: SC.Module: Module 'cloudos/auth_ui' finished loading.
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'cloudos/auth_ui'.
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: SC.Module: Module 'cloudos/auth_ui' has completed loading, invoking callbacks.
Wed, 05 Dec 2012 18:53:33 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: BEGIN gotoState: active.authUI.fieldsEditable
Wed, 05 Dec 2012 18:53:33 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: starting from current state: active.authUI.downloadingAuthModule
Wed, 05 Dec 2012 18:53:33 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: current states before: active.authUI.downloadingAuthModule
Wed, 05 Dec 2012 18:53:33 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: pivot state = active.authUI
Wed, 05 Dec 2012 18:53:33 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: <-- exiting state: active.authUI.downloadingAuthModule
Wed, 05 Dec 2012 18:53:33 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: --> entering state: active.authUI.fieldsEditable
Wed, 05 Dec 2012 18:53:33 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: current states after: active.authUI.fieldsEditable
Wed, 05 Dec 2012 18:53:33 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: END gotoState: active.authUI.fieldsEditable
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: Preloading https://www.icloud.com/system/cloudos/cloudos/auth_ui/en-us/1M.63768/stylesheet- 1.png
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: Preloading explicitly-specified image system/cloudos/cloudos/auth_ui/en-us/1M.63768/source/resources/images/rotating_ gradient.jpg
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: Preloading explicitly-specified image system/cloudos/cloudos/auth_ui/en-us/1M.63768/source/resources/images/canvas_ma sk.png
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: Finished loading system/cloudos/cloudos/auth_ui/en-us/1M.63768/source/resources/images/canvas_ma sk.png. images remaining before callback: 2
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: Finished loading system/cloudos/cloudos/auth_ui/en-us/1M.63768/source/resources/images/rotating_ gradient.jpg. images remaining before callback: 1
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: Finished loading https://www.icloud.com/system/cloudos/cloudos/auth_ui/en-us/1M.63768/stylesheet- 1.png. images remaining before callback: 0
Wed, 05 Dec 2012 18:53:33 GMT: DEBUG: All images are downloaded. Now running callback.
Wed, 05 Dec 2012 18:53:36 GMT: DEBUG: SC.Module: Prefetching module 'cloudos/alarms'.
Wed, 05 Dec 2012 18:53:36 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudos/alarms' -> 'system/cloudos/cloudos/alarms/en-us/1M.63768/javascript-strings.js'
Wed, 05 Dec 2012 18:53:36 GMT: DEBUG: SC.Module: Prefetching module 'cloudos/language'.
Wed, 05 Dec 2012 18:53:36 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudos/language' -> 'system/cloudos/cloudos/language/en-us/1M.63768/javascript-strings.js'
Wed, 05 Dec 2012 18:53:36 GMT: DEBUG: SC.Module: Prefetching module 'cloudkit/error_catcher'.
Wed, 05 Dec 2012 18:53:36 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudkit/error_catcher' -> 'system/cloudos/cloudkit/error_catcher/en-us/1M.63768/stylesheet.css'
Wed, 05 Dec 2012 18:53:36 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/error_catcher' -> 'system/cloudos/cloudkit/error_catcher/en-us/1M.63768/javascript-strings.js'
Wed, 05 Dec 2012 18:53:36 GMT: DEBUG: SC.Module: Prefetching module 'cloudos/account'.
Wed, 05 Dec 2012 18:53:36 GMT: DEBUG: SC.Module: 'cloudos/account' depends on 'coreweb/timezone_picker', loading dependency…
Wed, 05 Dec 2012 18:53:36 GMT: DEBUG: SC.Module: Attempting to load 'coreweb/timezone_picker'
Wed, 05 Dec 2012 18:53:36 GMT: DEBUG: SC.Module: Module 'coreweb/timezone_picker' is not loaded, loading now.
Wed, 05 Dec 2012 18:53:36 GMT: DEBUG: SC.Module: Loading CSS file in 'coreweb/timezone_picker' -> 'system/cloudos/coreweb/timezone_picker/en-us/1M.63768/stylesheet.css'
Wed, 05 Dec 2012 18:53:36 GMT: DEBUG: SC.Module: Loading JavaScript file in 'coreweb/timezone_picker' -> 'system/cloudos/coreweb/timezone_picker/en-us/1M.63768/javascript-strings.js'
Wed, 05 Dec 2012 18:53:36 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudos/account' -> 'system/cloudos/cloudos/account/en-us/1M.63768/stylesheet.css'
Wed, 05 Dec 2012 18:53:36 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudos/account' -> 'system/cloudos/cloudos/account/en-us/1M.63768/javascript-strings.js'
Wed, 05 Dec 2012 18:53:36 GMT: DEBUG: SC.Module: Module 'cloudos/alarms' finished loading.
Wed, 05 Dec 2012 18:53:36 GMT: DEBUG: SC.Module: Module 'cloudos/alarms' was prefetched, not evaluating until needed.
Wed, 05 Dec 2012 18:53:36 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' finished loading.
Wed, 05 Dec 2012 18:53:36 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' was prefetched, not evaluating until needed.
Wed, 05 Dec 2012 18:53:36 GMT: DEBUG: SC.Module: Module 'cloudos/language' finished loading.
Wed, 05 Dec 2012 18:53:36 GMT: DEBUG: SC.Module: Module 'cloudos/language' was prefetched, not evaluating until needed.
Wed, 05 Dec 2012 18:53:37 GMT: DEBUG: SC.Module: Module 'cloudos/account' finished loading.
Wed, 05 Dec 2012 18:53:37 GMT: DEBUG: SC.Module: Module 'cloudos/account' was prefetched, not evaluating until needed.
Wed, 05 Dec 2012 18:53:37 GMT: DEBUG: SC.Module: Module 'coreweb/timezone_picker' finished loading.
Wed, 05 Dec 2012 18:53:37 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'coreweb/timezone_picker'.
Wed, 05 Dec 2012 18:53:37 GMT: DEBUG: SC.Module: Module 'coreweb/timezone_picker' has completed loading, invoking callbacks.
Wed, 05 Dec 2012 18:53:37 GMT: DEBUG: SC.Module: Now that coreweb/timezone_picker has loaded, all dependencies for a dependent cloudos/account are met.
Wed, 05 Dec 2012 18:53:37 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'cloudos/account'.
Wed, 05 Dec 2012 18:53:37 GMT: DEBUG: SC.Module: Module 'cloudos/account' has completed loading, invoking callbacks.
Wed, 05 Dec 2012 18:54:32 GMT: DEBUG: CloudOS window received focus event
Wed, 05 Dec 2012 19:04:19 GMT: DEBUG: CloudOS window received focus event
Wed, 05 Dec 2012 19:04:25 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: BEGIN sendEvent: 'userDidSubmit'
Wed, 05 Dec 2012 19:04:25 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: active.authUI.fieldsEditable: will handle event 'userDidSubmit'
Wed, 05 Dec 2012 19:04:25 GMT: DEBUG: CloudKit: Sending login POST request to https://setup.icloud.com/setup/ws/1/login
Wed, 05 Dec 2012 19:04:25 GMT: DEBUG: --> Request 2: POST to https://setup.icloud.com/setup/ws/1/login?clientBuildNumber=1M.63768&clientId=5B 431CA4-6CDE-4068-872C-0B159FACD905, headers: Content-Type=text/plain, body: (omitted)
Wed, 05 Dec 2012 19:04:25 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: BEGIN gotoState: active.authUI.attemptIsSubmitted
Wed, 05 Dec 2012 19:04:25 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: starting from current state: active.authUI.fieldsEditable
Wed, 05 Dec 2012 19:04:25 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: current states before: active.authUI.fieldsEditable
Wed, 05 Dec 2012 19:04:25 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: pivot state = active.authUI
Wed, 05 Dec 2012 19:04:25 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: <-- exiting state: active.authUI.fieldsEditable
Wed, 05 Dec 2012 19:04:25 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: --> entering state: active.authUI.attemptIsSubmitted
Wed, 05 Dec 2012 19:04:25 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: current states after: active.authUI.attemptIsSubmitted
Wed, 05 Dec 2012 19:04:25 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: END gotoState: active.authUI.attemptIsSubmitted
Wed, 05 Dec 2012 19:04:25 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: END sendEvent: 'userDidSubmit'
Wed, 05 Dec 2012 19:04:25 GMT: DEBUG: <-- Response 2: 0 (247ms), headers: body: (empty)
Wed, 05 Dec 2012 19:04:25 GMT: WARN: Could not decode JSON: JSON Parse error: Unexpected EOF
Wed, 05 Dec 2012 19:04:25 GMT: DEBUG: COS: invoking loginDidFail
Wed, 05 Dec 2012 19:04:25 GMT: WARN: Auth: No auth bag or recognized status code
Wed, 05 Dec 2012 19:04:25 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: BEGIN sendEvent: 'authDidNotConnect'
Wed, 05 Dec 2012 19:04:25 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: active.authUI.attemptIsSubmitted: will handle event 'authDidNotConnect'
Wed, 05 Dec 2012 19:04:25 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: END sendEvent: 'authDidNotConnect'
Wed, 05 Dec 2012 19:04:42 GMT: DEBUG: CloudOS window received focus event
Wed, 05 Dec 2012 19:05:49 GMT: DEBUG: CloudOS window received focus event
Wed, 05 Dec 2012 19:05:51 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: BEGIN gotoState: active.authUI.fieldsEditable
Wed, 05 Dec 2012 19:05:51 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: starting from current state: active.authUI.attemptIsSubmitted
Wed, 05 Dec 2012 19:05:51 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: current states before: active.authUI.attemptIsSubmitted
Wed, 05 Dec 2012 19:05:51 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: pivot state = active.authUI
Wed, 05 Dec 2012 19:05:51 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: <-- exiting state: active.authUI.attemptIsSubmitted
Wed, 05 Dec 2012 19:05:51 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: --> entering state: active.authUI.fieldsEditable
Wed, 05 Dec 2012 19:05:51 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: current states after: active.authUI.fieldsEditable
Wed, 05 Dec 2012 19:05:51 GMT: INFO: SC.Statechart<cloudos-statechart, sc772>: END gotoState: active.authUI.fieldsEditable
Wed, 05 Dec 2012 19:05:51 GMT: DEBUG: CloudKit: ErrorCatcher dialog invoked.
Wed, 05 Dec 2012 19:05:51 GMT: DEBUG: SC.Module: Attempting to load 'cloudkit/error_catcher'
Wed, 05 Dec 2012 19:05:51 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' already loaded.
Wed, 05 Dec 2012 19:05:51 GMT: DEBUG: SC.Module: Evaluating JavaScript for module 'cloudkit/error_catcher'.
Wed, 05 Dec 2012 19:05:51 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' has completed loading, invoking callbacks.
You might try the following.
1. Sign out of your account
(If you are unable to do this because System Preferences has frozen, Force Quit System Preferences and try again)
2. When prompted, opt to delete, contacts, calendars etc from your Mac.
(You are only deleting this data from your Mac, not from iCloud, the data will be reinstated when you log back in. If you need to check that the data is in iCloud before deleting it go to iCloud.com and check each section for data)
3. Having logged out, check that the iCloud accounts along with their data have disappeared from the Mail, Address Book and iCal Applications.
(If necessary, delete the iCloud accounts from each of these application separately from each Applications Preferences)
4. At this point it may be worth trying to log into iCloud from the System Preferences iCloud settings again, if this works, all well and good, if it doesn't continue to step 5.
5. Open your User Library folder in the Finder. (When in the Finder, go to the Go menu, hold down the option key (alt) and choose Library when it appears in the Go menu)
6. Navigate to Library > Application Support > iCloud and drag the iCloud folder to your desktop. (This action only copies the folder and will provide you with a back up)
7. Select the iCloud folder again in Library > Application Support and drag it to the trash, enter your administrators password when prompted.
8. Restart your computer.
9. You should now be able to enter your ID and Password in system Preferences > iCloud and log into your account. Check the services you wish to use and once you are satisfied it's working as it should, trash the iCloud folder you copied to your desktop earlier.
Similar Messages
-
HT1918 Hello, I'm unable to log into my icloud account. Message: Your Apple ID has been disabled.
Hello, I'm unable to log into my icloud account. Message: Your Apple ID has been disabled.
Hi ellen_ilog5,
Thanks for using Apple Support Communities. This article has steps you can take if your Apple ID was disabled for security reasons:
Apple ID: "This Apple ID has been disabled for security reasons" alert appears
http://support.apple.com/kb/ts2446
This article has troubleshooting for iCloud account issues:
iCloud: Account troubleshooting
http://support.apple.com/kb/ts3988
Cheers,
- Ari -
I am unable to log into my icloud account rather than entering correct apple id and password, why?
TThis is A joke there isn't a solution here, just users having issues with no real help. I have the same problem
-
TS4002 Why am I unable to log onto my iCloud? Why can it not connect to the server?
I have tried numerous times to log in and check my emails but keep getting a window pop up saying that it cannot connect to the 'server'. I have checked on the support page and it says that the iCloud has no reported issues.
Please help!Hello there, amy_1505.
It seems like you were referred to us from the Knowledge Base article below:
iCloud: Troubleshooting iCloud Mail
http://support.apple.com/kb/TS4002
This is the best troubleshooting guide for the error message you’re seeing. Be sure to try all of these steps if you still get the error:
If you can't access iCloud Mail at iCloud.com
Make sure that you're using a supported browser and that your browser is up to date: Choose Software Update from the Apple () menu and install any available Safari updates, as well as any security and OS X updates. Instructions for updating other browsers should be available from the built-in or online help for those browsers.
If your iCloud Mail issue occurs only when using a particular browser, try clearing that browser's cache:
Safari 6 or later: Choose Reset Safari from the Safari menu, then select the "Clear history" checkbox and click Reset. Or choose Develop > Empty Caches (if you don't have a Develop menu, choose Safari > Preferences, click the Advanced icon, then select the “Show Develop menu in menu bar” checkbox).
Safari 5 and earlier: Choose Empty Cache from the Safari menu.
Other browsers: instructions should be available from the built-in or online help for the browser.
If you're having issues accessing iCloud Mail from one location or Internet connection but not another, contact your Internet Service Provider (ISP) or network administrator. Some Internet configurations intentionally or unintentionally prevent access to certain websites or services, such as iCloud Mail.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I am unable to log on to iCloud
Bought an iPad and then used the same login details. Now iCloud won't allow me to log in. I've forgotten the password but the phone and iPad are preventing from logging in or even resetting a new password
If You Are Locked Out Or Have Forgotten Your Passcode or Just Need to Restore Your Device
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
If you have forgotten your Restrictions code, then follow the instructions
below but DO NOT restore any previous backup. If you do then you will
simply be restoring the old Restrictions code you have forgotten. This
same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
1. Verify that you are using the latest version of iTunes before attempting to update.
2. Connect your device to your computer.
3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
4. Select the Summary tab.
5. Select the Restore option.
6. When prompted to back up your settings before restoring, select the Back Up
option (see in the image below). If you have just backed up the device, it is not
necessary to create another.
7. Select the Restore option when iTunes prompts you (as long as you've backed up,
you should not have to worry about restoring your iOS device).
8. When the restore process has completed, the device restarts and displays the Apple
logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
iOS, keep your device connected until the "Connect to iTunes" screen goes away or
you see "iPhone is activated."
9. The final step is to restore your device from a previous backup. If you do not have a
backup to restore, then restore as New.
If you are restoring to fix a forgotten Restrictions Code, then skip Step 9 and restore as New. -
HT1766 I am unable to log on to ICLOUD woth my APPLE ID
I need help with ICLOUD, I cannot log on using my apple ID
Hey CPorta,
Thanks for the question. I understand that you are experiencing issues logging into iCloud. The following resource provides some helpful tips:
iCloud: Account troubleshooting
http://support.apple.com/kb/TS3988
Thanks,
Matt M. -
I changed the main email on my Appleid a few months back. Everything worked fine until uppgrading to iOS7 on my phone. I am now unable to log into iCloud because the old email pops up and requesting password which is not working. I cannot rest the password because my old email is unvalid as I have changed network provider. The id works fine on Appstore and iTunes so its only iCloud that making trouble.
Any suggestions to remedy this problem?I'm also experiencing the same issue.
I've had to reset my password 3 times in the last 3 days.
At first, I couldn't get my email. I sweated it out for 12 hours, reset my password and I was good to go again. 48 hours later, I ran into the same issue. Only problem is, not only do I get the 'Incorrect username or password' on my device, but my iCloud.com login no longer works. so now I can't read my messages on the web OR on my device/computer.
I have went to appleid.apple.com and reset my password there: no luck.
I have reset the settings on my device: no luck.
I have Erase and Installed iOS 6.1.2: no luck.
I have restored my device back to factory settings: no luck.
I have performed a DFU restore: no luck.
This is my main account for, well everything. -
I have installed Find My Friends on my iPad2 since then i have been unable to log into iCloud on my iPad. I removed it but still it pops up with the screen saying i need to install Find my iPhone which is already installed.
Any ideas?Clarification, I am not able to log into iCloud from our MacBook Pro only via System Preferences when logged into my acount. My husband however can log in using the same computer under his identity.
-
Unable to log into iCloud on PC using Internet Explorer 9
I can log in using Chrome, but unable to log in using IE9. I do not get an error. I just enter my userid and password and hit the arrow -- nothing happens.
I to would really love an answer to this question , otherwise the purpose of the find my phone app is pointless to have if I cant log in to track it.
-
Unable to log onto icloud on my pc?
I have a user name and password. I can log on here and can log on on my iphone just not on my pc? any help welcome. I just get Icloud has encountered an error whilst trying to connect to the server???
I have similar problem. I can log onto this forum and I can log into my iCloud Control Panel on my PC but when I go to iCloud either directly or thru the control panel, I keep getting the message that an error has occured.
-
I have been using the same username for my iTunes for years. I use it on iCloud, the App Store...everything. About a year ago, I completed an iTunes update on my Toshiba Satellite laptop and was unable to listen to any music on my iTunes after that. Nothing would play. I followed some "advice" on the Apple Support Communities since it was clearly an issue several people had. The advice had quite a lengthy process which included eventually removing iTunes and reinstalling it. I did the process step by step (which supposedly worked for others), and I was never able to log in to iTunes again. My iPhone music still worked since I hadn't logged out of iTunes, as did my iPod (Nano, Classic, and my new Nano) since you don't log out of those. I have since logged out of iTunes on my iPhone and I was never able to log back in and it shows that I have no music because it claims I do not have an account (though I can log in to the iCloud or App Store with my account).
I also have a MacBook Air and an iPad Mini. I never used my iTunes on the MacBook Air, so I have tried logging in there, and have also tried "approving" this computer for iTunes use but still...I can log into iCloud, the App Store, and have verified my account on the Apple support page (http://www.apple.com/support/appleid/) but I still get the following error:
I still am logged in to my iTunes on my iPad though I know if I log out, I will never be able to log in again. It does not have all of my music on it...just some of it. My Classic has all of my music, and my old Nano has since died. I never got to load anything onto my new Nano. So, I opened up a ticket with Apple and of course there was the big runaround saying I had to pay for service on my MacBook Air since it's a problem with my MacBook Air, but after much arguing, I got it through their head that it's a problem with my Toshiba, Macbook Air, iPhone, and will be with my iPad as well if I logged out of iTunes. They finally opened a ticket and had me to talk to several people. The last person to work on it at Apple stated she was sending it to an engineer, because even she tried logging in with the same username and password and was unable to, though she was able to log into my iCloud. She "remoted" in to my MacBook, and could not find anything wrong either. The last I heard from them was in June 2014 where they told me they were moving this to an engineer (after 3-hours of being on the line with them) and stated that I would receive a call back, which of course never happened. I have called that person back several times since she had given me her extension, and she does not return my calls. In the meantime, I have tried several times to just change my password on the account, and it changes my password on every account but I still am unable to log in to my iTunes.
Here are the notes I took while on the phone with them:
June 2014:
Case ID: 619383300
xxx (can't remember his name...maybe Scott??? Transferred to Tim)
Tim (iTunes. Can't see an iTunes problem. Believes this is a computer problem)
Eric (did the sharing session. He's with "mac problems". Immediately said I would have to get a warranty for my computer in order to receive support. I refused since I was not going to warranty my iPhone, Macbook Air, Toshiba PC, and iPad just because of an iTunes problem). He later stated this is a problem with my internet provider, because of the blocks i have set up for my children. I do not have blocks set up, never have, and it can't be an ISP problem because it would be an ISP problem with my UK internet, US internet, sisters, brothers, and parents ISP's as well since I have used their internet and still cannot access iTunes. Sending back to iTunes)
Tay (iTunes Senior advisor. Sharing session. Checked Apple ID while remoted in to my computer. Cannot see any problems. Sending up to Engineer. Sending me a case number and personal contact number.) I never heard back, though I was told by Tay that an engineer would contact me regarding this issue.
iTunes started a new case ID: 669806831 dated Sept 27, 2014
28 Sept: Received an email from Anand at Apple iTunes support which told me to contact Apple Support at http://support.apple.com/kb/HE57 to get a phone number to call in and pay for support on my device, though it's not a device issue which has already been acknowledged previously. iTunes support will not help me so I contacted Apple support. They say this is an iTunes problem, not an Apple problem. iTunes says this is an Apple problem, not an iTunes problem.
29 Sept: Left a message with Tay who was the last one handling the original case.
October: Left another message with Tay who never called me back in September, or June. I have left my phone number and original case number but she continues ignoring my calls.
Does anyone have any advice on this? I'm tired of sitting in a silent house because I have no music because the customer service at Apple is terrible and just blew me off.
So far this is an issue with my Apple ID just not being able to log into iTunes on ANY computer...whether it's a Windows 7 based PC or an Apple product. I have tried uninstalling and reinstalling iTunes on every product except the iPad (I don't use my iPhone anymore since it's old and I have a new phone).I guess Apple decided to hiccup and I was able to log in. This was not the first time I tried this procedure, but this is how it happened. I was not able to log in after the export from iBooks Author. I closed iTunes Producer and then opened it through Launchpad. I logged in with the account that is set up for the book, selected open package, and, I'll be danged if it didn't open this time. Unbelievable... I don't think it is what I did. I think Apple hiccuped or cleared her throat.
-
HI
I have 2 IPads, I am unable to use one of it because I have forgotten my pass code and also logged out from iCloud accidentially. Can you please help me to solve this problem.
Cheers
RaveenaFollow the instructions on this page : Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
-
Can't log in to iCloud from my pc. Server Error???
iCloud is working on my 4s, but I can't log in on my windows 7 laptop. Keeps telling me there's a server error. Help!
This is the result you get when you try to sign into the iCloud Control Panel on Windows with an Apple ID which hasn't been used to set up an iCloud account, since you cannot set up an account on Windows. Once an account is set up elsewhere you should be able to log in perfectly well.
Forgive me for asking, but are you absolutely sure you are logging in with the right ID? Many people have separate IDs for iCloud and iTunes and it's easy to get them confused: so this is the first thing you should double-check.
Have you recently purchased additional Storage? Someone who had found that he was unable to log in in Windows until he had gone to the preference pane on his Mac and confirmed that extra storage there - I've not idea why that should be the case. -
TS4002 not seeing folder names some email message content from Firefox log in to iCloud
Lately when I access my iCloud account I'm not see the Folder names and some emails are showing no content from Firefox on my work PC, though when I view Mail from my iPhone the folders and the email message content is there. It doesn't happen all the time though it is become a more frequent occurrence. What gives?
This is the result you get when you try to sign into the iCloud Control Panel on Windows with an Apple ID which hasn't been used to set up an iCloud account, since you cannot set up an account on Windows. Once an account is set up elsewhere you should be able to log in perfectly well.
Forgive me for asking, but are you absolutely sure you are logging in with the right ID? Many people have separate IDs for iCloud and iTunes and it's easy to get them confused: so this is the first thing you should double-check.
Have you recently purchased additional Storage? Someone who had found that he was unable to log in in Windows until he had gone to the preference pane on his Mac and confirmed that extra storage there - I've not idea why that should be the case. -
I am unable to sync ical to icloud.
I have been for the past 3 hours to sync my ical on my imac to my icloud account. When I log into my icloud account online it shows the calandar as blank. I have tried to turn on and off the calandar in system preferences (on my imac) mail and in the icloud system preferences and it does not sync up. I have a 2011 imac and lion OSX.
Is this common? I can see my calendar in google docs, on my imac in ical and on my ipad 2. But for some reason my icloud calandar is showing up blank.
I made sure that I have been logging in with the same user name on all accounts.
If anyone has any suggestions or help please let me know.
Thank you!
ShawnFor resetting the sync history on a Mac running Lion - 10.7.x if needed.
http://support.apple.com/kb/TS1627
If you see the Sync menu in the menu bar, skip to step 3:
If you do not see the Sync menu in your menu bar, skip to step 7.
Hold the Option key on your keyboard, then click the Sync menu in the menu bar:
if you see the Sync menu but you are unable to open it, skip to step 8.
Choose Reset Sync Services.
Click Reset Sync History.
Test for the original issue. If the issue persists, or if you are unable to open the Sync menu, follow these steps:
In the Finder, choose Utilities from the Go menu.
Open Terminal.
In the Terminal window, type or paste the following command on a single line:
/System/Library/Frameworks/SyncServices.framework/Versions/A/Resources/resetsync .pl full
Press Return.
Quit Terminal after the operation has completed (when Terminal returns to the command prompt with a $).
Maybe you are looking for
-
My ipod touch is not showing up in itunes
how do i get my ipod to show up in itunes?
-
HT5097 connect a macbook to a time capsule to transfer data?
I don't have a Mac, just a macbook. It doesn't have an ethernet port. So, how do I connect it to my time capsule so that I can transfer the data from my old time capsule to the newer one?
-
Hello experts, I was creating a one-time vendors. I created an account group and entered invoice for them.When i cleared the invoice and trying to post for the second time to the same vendor it doesnt give any error. If not what is t
-
Location of DTD or Schema for XSQL Statements
Hi, where can I find a DTD or a XML schema for XSQL statements? I am using XML Spy as XML editor. With a XSQL DTD it would be more comfortable to create xsql files. Kind regards, Achim
-
Outbound error "No cross-system business area has been assigned to bu. area
Hi everyone, i have idoc failed in outbound with error No cross-system business area has been assigned to business area 0001 Thanks in advance Soufiene