Unable to price adjust games for buy 2 get 1 free?

Would I be able to get a price adjustment for the B2G1 free for my preorders of AC Unity, Far Cry 4, and GTA 5? I called 1800-BestBuy and was put on hold by a rep for 45 minutes only to be told that I wasn't eligible because I received preorder DLC. After being told that I was hung up on. I'm elite plus and still in the 45 day window.
I've price adjusted multiple games before where I have received DLC so I don't really understand that. Can someone please clarify? Should I just go to the store to fix this?

Hello Onionflamer07,
Thank you for writing in, and thank you for being a My Best Buy member.  I'll be happy to discuss this offer with you today.
I'm sorry we were not able to get to your question last week.  Our Buy 2 Get 1 Free offer was not eligible on prior purchases.  All titles would have needed to be on one order or purchase receipt to be eligible.  Digital content would not have been a factor.
I apologize for any disappointment this experience may have caused you when you were calling in.  Please visit our forum any time with questions.
All the best,
Mike|Social Media Specialist | Best Buy® Corporate
 Private Message

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