What is wrong with your customer service?!?! It's becoming impossible to get a price adjustment!!!

I have been trying everything to get a price adjustment on an iPad mini 3 64 gig that I purchased for 499.99 and is now 424.99. I have made 3 phone calls to no success and have spent a total of over an hour on hold to try to get this done. I need someone here from Best Buy unboxed to take care of this.
Solved!
Go to Solution.

Hi Aldiggi,
The purchase of a brand-new tablet is by no means a small investment, so wanting to receive the best deal available is certainly understandable.
I've had the chance to review your account and it looks like a member of our post-purchase support team was able to assist you on the 4th, shortly after you posted an update. You should have received a message confirming the price adjustment, so I'd encourage you to check your inbox and junk mail folders for that e-mail if you haven't already done so. Please also keep in mind that the funds may not post to your card right away -- the exact timeframe required is determined by the card issuer.
Thanks for your patience, as well as for ordering with us! I hope you're enjoying the new iPad Mini so far.
Aaron|Social Media Specialist | Best Buy® Corporate
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If your iphone 3gs just shuts down when theres something wrong with your hardware,is there any possible way to get all your pictures back?

if your iphone 3gs just shuts down when something went wrong with your hardware is there any possible way to get all pictures or other important stuff onto itunes?

What happened to the phone. Did it just go black? Did you try to plug it into Itunes and see if it can be seen or throw it on the charger. You can still try the reset procedure listed in http://support.apple.com/kb/ht1430 and see if the phone turns back on.
The only way to get things back is to have backed them up ahead of time.

A paying customer who's fed up with your 'customer service'

Let me see - I'm paying customer trying to renew a subscription that was a reduced rate (hence why I'm not doing it online) - and sometimes I actually want to speak to a human being for a sales transaction. I'm also a customer who's purchased your products repeatedly since the early 2000's if not earlier, and have been an enthusiastic supporter of your products.
That's going to stop now - if I can.
In brief, here's 2 data points that make me reconsider if I want to have anything to do with your company:
1.5 hours on hold in a queue AFTER I did the 'Adobe calls you back, estimated wait time of 4 mins'. This is a phone queue - most large companies and organizations have figured out how to make one of these work properly.
I call through to direct sales for Creative Suite and get the 'there is no phone support for this product - please go online, we will now disconnect this call'. You have a phone tree that doesn't allow you to return to the main menu OR speak to a sales rep - in 2014? Really? Is there not a way to cut costs and actually care about your customers? Is shoving all your interactions online the answer? Will your shareholders like the decreased sales that come as a direct result of losing customers due to shoddy customer service practices?
I'm a loyal paying customer, and will resubscribe because I need it for work, but honestly, I'm fed up. Not that I think anything will ever change here - we can complain in the forums, file complaints to the BBB (I know, silly me) and a sympathetic customer service rep will try and help us even though the issues are systemic and involve brand loyalty and reputation. Nothing will change, and I've essentially given up on your brand and products. There is nothing worse than a company who has betrayed its loyalest customers, but in the end, it's your fault for not understanding the basics of customer service. It's ironic that you're in the creativity business. Creativity is about innovating, improving and designing solutions, and creating positive emotion. I feel sorry for a company that cares so little for its customers and is so out of touch with what matters in business, that you've lost the creative spark that caused me to love your brand in the first place. I hope you enjoy your arrogance. We'll continue to use your products, but every time I launch one of them, I'll curse you and hope you fail.

Hi SadGamerGeek,
Welcome to the community and thanks for posting!
Sorry for the problems you're having with your broadband speed and for the time it's taking to sort out. I can help you from here. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Creative Labs What Is Wrong With Your Manufacturing!!!??!?! RE: Gigaworks S750, XFI e

Ok this is a straight forward RANT! In building my new computer I decided to let Creative be my folks for sound since I've always been impressed with the EAX and surround sound, the first time I played EQ in 4. 3D sound on a first gen SBLi've card I was in awe. I've bought so many speakers and sound cards since and been happy. So I decide with my new computer I will buy the XFI Fatality, Progamer headphones with mic, and the Gigaworks s750 7. speakers. Well I got the headphones and the sound card first, right off the headphones left side sounded blown out to me, so I sent them back, and the new pair worked fine. The XFI card became the issue next I had the cracking and popping noises, I made a few tweaks and was able to kill most of it, but I have 4 gigs of Ram and when I turn on the memory hole in the bios so that XP Pro 64 can see the 4 gigs brings back the popping noises. So I have to turn of 2 gigs of ram that cost me over $300 so I don't have nasty noise when I play games. Oh yea and I sent the card back as well in hopes I'd get a repaired one.... No Such Luck... So then I get to my speakers, the left rear channel is making a sound like a blown speaker so I swap the plug with another channel and its fine and the other speaker in that channel makes the noise, so I send back the sub as a RMA at a cost of $30 to me (not like giving them $800+ for broken stuff isn't bad enough... nothing like salt on the wound.) So after 2 weeks of no sound other than headphones for my gaming, I get my sub back, I hook it up and.... Now the left rear channel is totally DEAD. So now I'm PISSED, I call up and hold it together when talking to the RMA folks. They offer to send me a whole new set of speakers, so I'm thinking cool, maybe its in a cable or the box or something.... Today I get home from work and see the box, I'm like sweet new stuff and spend a good hour carefully rewiring my whole desk with the new speakers and cables. Get it all hooked up and click on the sound test for the 7. and........ The Side Left Channel is DEAD WTF!!!!!!
!!! All I can say is it sucks there is no real competition for sound against Creative, because they know their product will be the demand and if they put out a poorly manufactured item they can get away with only so many people will even bother RMAing and will just li've with it thinking they did something wrong. I am truly disturbed by this trend and can only hope that after I actually get everything working in 6 months or so if they ever fix the noise issue with XFI and maybe a few more RMAs of my sub to get one they TEST before sending it to me... I hate to say it but I think next comp I build I'm going to have to start looking at other sound companies. Its sad to lose faith in a company you hold in such high regards for so long as pioneers. Thanks for reading, oh and CL support persons that like to pop into a message and post an idea that most anyone with an IQ over 3 would have tried in the first 5 minutes of troubleshooting only to never revist the thread because your goal is the create the illusion of support on the boards by making a certain number of posts regardless for image sake, don't bother responding since due to my past experience with your phone support I know more about your products than most of you... Oh and your database of issues/fixes doesn't count as knowledge its the results of your customers helping each other with issues and you all pool the fixes they come up with confirm them, and post them as?fixes. I wont rule out a couple of them your crack teams might stumble across like the first guy that discovered that touching electrical wires is bad and put shielding on them, well maybe the guy that found him did it.... Rant off =)

I'll close this thread as I don't think any good discussion can come from it, I think you just wanted to get your point across so I'll leave the thread here but closed, and will pass on specific feedback from it.
I do not see any reason for you to attack the moderators. As we have already stated (and is detailed in the announcement at the top of each board), we are here to make sure the board stays running and people do not post inappropriate content (and abide by the rules), we are not here to provide support. We may post sometimes with advice people could try, but we not trying to create any illusion that support is offered on this board, as it isn't. That is what Customer Support is for.
Cat

Really Disappointed With your Customer Service

Hi there,
I have never posted to the forum before but I bought an item in April (a power inverter so I could plug my laptop into the airplane I was flying back on from my trip). When I got on the plane, I realized they actually had real plug in outlets so I didn't need the inverter I had bought. I never once used it.
Unfortunately when I got home, we moved the week later and my best buy bag got shuffled into a closet. I just found it last week and tried to return the item to the store. I explained the situation, and showed the receipt. I realize that it is far outside of the return window, but I was disappointed by the rude customer service agent who had 0 empathy for the situation.
This type of customer service, where you are unwilling to understand extenuating circumstances an offer a one time exception, has really put a bad taste in my mouth about your company.
Is there anything you can do to help?
McKelle

Dear McKelle,
This type of service is not at all what you want you discussing with your friends and family. We want you to brag about the world class service you receive at every Best Buy you visit. I am very sorry for any lack of empathy that was shown under your circumstances.
The employee assisting you should have treated you with the same amount of respect as they would with any other customer looking to perform a return. While this doesn’t mean they would be making an exception, you should not have left feeling the way you did. We have recently made some large improvements to our Return & Exchange Promise to better serve our customers and to differentiate us from other retailers. For instance, we can now take back items with missing packaging or accessories for a small deduction depending on what is missing.
I was a manager in our stores for a couple years before I came to work at our corporate level. I worked very hard with my employees to ensure we were providing every customer with an experience that was better than their last. If this wasn’t happening, I wanted to have that feedback to share with my team. I would like to send you a private message to gain some more insight on this experience to share with the leadership at the store you visited. To check your private messages, click on the envelope in the upper right-hand corner while you are logged into the forums.
I hope you won’t let this one poor experience change your outlook on us altogether and will come to us in the future for your technology needs!
Respectfully,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Creative Labs What Is Wrong With Your Manufacturing!!!??!?! RE: Gigaworks S750, XFI etc.

Ok this is a straight forward RANT! In building my new computer I decided to let Creative be my folks for sound since I've always been impressed with the EAX and surround sound, the first time I played EQ in 4.1 3D sound on a first gen SBLive card I was in awe. I've bought so many speakers and sound cards since and been happy. So I decide with my new computer I will buy the XFI Fatality, Progamer headphones with mic, and the Gigaworks s750 7.1 speakers. Well I got the headphones and the sound card first, right off the headphones left side sounded blown out to me, so I sent them back, and the new pair worked fine. The XFI card became the issue next I had the cracking and popping noises, I made a few tweaks and was able to kill most of it, but I have 4 gigs of Ram and when I turn on the memory hole in the bios so that XP Pro 64 can see the 4 gigs brings back the popping noises. So I have to turn of 2 gigs of ram that cost me over $300 so I don't have nasty noise when I play games. Oh yea and I sent the card back as well in hopes I'd get a repaired one.... No Such Luck... So then I get to my speakers, the left rear channel is making a sound like a blown speaker so I swap the plug with another channel and its fine and the other speaker in that channel makes the noise, so I send back the sub as a RMA at a cost of $30 to me (not like giving them $800+ for broken stuff isn't bad enough... nothing like salt on the wound.) So after 2 weeks of no sound other than headphones for my gaming, I get my sub back, I hook it up and.... Now the left rear channel is totally DEAD. So now I'm PISSED, I call up and hold it together when talking to the RMA folks. They offer to send me a whole new set of speakers, so I'm thinking cool, maybe its in a cable or the box or something.... Today I get home from work and see the box, I'm like sweet new stuff and spend a good hour carefully rewiring my whole desk with the new speakers and cables. Get it all hooked up and click on the sound test for the 7.1 and........ The Side Left Channel is DEAD WTF!!!!!!
!!! All I can say is it sucks there is no real competition for sound against Creative, because they know their product will be the demand and if they put out a poorly manufactured item they can get away with only so many people will even bother RMAing and will just live with it thinking they did something wrong. I am truly disturbed by this trend and can only hope that after I actually get everything working in 6 months or so if they ever fix the noise issue with XFI and maybe a few more RMAs of my sub to get one they TEST before sending it to me... I hate to say it but I think next comp I build I'm going to have to start looking at other sound companies. Its sad to lose faith in a company you hold in such high regards for so long as pioneers. Thanks for reading, oh and CL support persons that like to pop into a message and post an idea that most anyone with an IQ over 3 would have tried in the first 5 minutes of troubleshooting only to never revist the thread because your goal is the create the illusion of support on the boards by making a certain number of posts regardless for image sake, don't bother responding since due to my past experience with your phone support I know more about your products than most of you... Oh and your database of issues/fixes doesn't count as knowledge its the results of your customers helping each other with issues and you all pool the fixes they come up with confirm them, and post them as fixes. I wont rule out a couple of them your crack teams might stumble across like the first guy that discovered that touching electrical wires is bad and put shielding on them, well maybe the guy that found him did it.... Rant off =)

Duplicate thread.
Cat

What is wrong with my user account?? Why do I get kernel panic when restart

Hi there. I got Leopard and was quite unhappy (don't think it was meant for a powerbook). So I started using Tiger again, and I flip flopped once or twice after the update came out for Leopard, thinking/hoping it would fix my problems. It didn't. I have given up on Leopard.
But, now Tiger seems to have a few problems of its own. I get the kernel panic when I restart my computer (telling me to restart), so I have to hold down the power button to turn it off and then turn it back on. Not a big deal, but if it shouldn't be doing that, I don't want it to, ya know? Never did it before Leopard.
My user account seems to be dysfunctional when it comes to downloading plug-ins for safari or firefox. I had to create a new user account and download the plug in from that account and then drag it into the HD to use it on my user account. I repaired disk permissions and booted from Tiger and did the same thing on there. After that, my user account is still not able to download that plug-in without getting errors (256)?
Is there a way to do a reinstall of Tiger from a blank slate, and be sure there won't be any problems?
Thanks!

Leopard will work with your Powerbook, the question is, is all your software and hardware ready for it?
Is there a way to do a reinstall of Tiger from a blank slate, and be sure there won't be any problems?
You can start from a blank slate, but if you have a hardware problem that started to generate itself, a blank slate won't solve it. It is called an erase and install. The first thing to do is backup your data*:
http://www.macmaps.com/backup.html
Once that is done at least twice, we can start looking at solutions for kernel panics*:
http://www.macmaps.com/kernelpanic.html
- * Links to my pages may give me compensation

Help finding my profile with purchases. Frustrated with your customer service

I have been shopping in your stores for many years. Everytime I go they can never verify my account showing points. I never get the mail cooupons or the credit on my purchases. This year I just purchased a computer and last year I purchased a Lap Top. I have purchased many other items and still not getting credit. I put in my email address and then it says I am joining now. But I was just in the store like maybe 3 months ago and they opened a new profile and it's not showing up. I am concerned as with this is not showing my purchases. I also paid for extra coverage online for my lap top. Please help me. Thank you. Frustrated in Miami.

Greetings MADDIEjud, and welcome to the Best Buy forum! I can understand your concerns if you are not seeing purchases or points when you login to your account on BestBuy.com. After using the email address you registered with the forum to review your account, it turns out that you actually have two My Best Buy™ accounts. The account that your purchases are attached to is not linked to your BestBuy.com account, which is why it may appear you are not being awarded points. I would suggest that we look into merging your two accounts so that it is easier for you to keep track of your purchases and points. It should also make it easier for store associates to find your account in the future. As long as the two accounts share the same information, I should have not issue merging them. Any points/certificates in the secondary account would transfer over to the primary account following the merge. With that all having been said, I am going to need to gather some additional information from you before we move forward. I will be sending you a private message to gather the information I need and to see if there are any other questions I can perhaps help answer. To check your private messages, you will want to login to the forum and click on the little yellow envelope icon located at the top of the page. Merging My Best Buy™ Accounts Thank you for reaching out to us and for being a member of the My Best Buy™ program.

What is wrong with this subscription?

Hi,
I have read most of the posts about subscription here and still I can't find a satisfactory answer...
Here is my problem:
I've got a 150mins Dominican Republic landlines subscription, which I purchased on the 9 Dec 2010 for a year. During that period (until now) I have never been able to tell when my minutes will restart... the process seems to be random and frankly quite arbitrary. The same subscription was renewed on the 9 Dec 2011 (I've already got a payment receipt for it!), however it is Dec 12 and still I've got no signs of my minutes. What is wrong with your system of subscriptions? How can I work out when each month I'll receive the minutes from the subscription? Why the minutes can not simply be reloaded at the same day each month?
I am looking forward to your assistance.
Regards.

I'll gladly explain the minutes reset.
Limited subscriptions are reset based on initial purchase date and time.
Here's how you can find out the exact date and time
1) Open your order history by clicking on this link
2) Locate the first subscription payment (not recurring payment)
3) Click on order ID
(You should see something like this)
This means that subscription minutes are reset every month on the 12th 17:47 GMT
GMT time: http://wwp.greenwichmeantime.com/
I hope this clarified the subscription reset.
Note: If subscription was not reset as expected then please contact customer service:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

JScrollPane, what is wrong with my code?

Hi, I appreciated if you helped me(perhaps by trying it out yourself?)
I wanted my JScrollPane to display what is drawn on my canvas (which may be large)by scrolling, but it says it doesn't need any vertical and horizontal scroll bars. Here is the code that has this effect
import javax.swing.*;
import java.awt.*;
public class WhatsWrong extends JApplet{
public void init(){
Container appletCont = getContentPane();
appletCont.setLayout(new BorderLayout());
JPanel p = new JPanel();
p.setLayout(new BorderLayout());
p.add(new LargeCanvas(),BorderLayout.CENTER);
int ver = ScrollPaneConstants.VERTICAL_SCROLLBAR_AS_NEEDED;
int hor = ScrollPaneConstants.HORIZONTAL_SCROLLBAR_AS_NEEDED;
JScrollPane jsp = new JScrollPane(p,ver,hor);
appletCont.add(jsp,BorderLayout.CENTER);
class LargeCanvas extends Canvas{
public LargeCanvas(){
super();
setBackground(Color.white);
public void paint(Graphics g){
g.drawRect(50,50,700,700);
and the html code:
<html>
<body>
<applet code="WhatsWrong" width = 300 height = 250>
</applet>
</body>
</html>
What shall I do?
Thanks in advance.

What is wrong with your code is that your class, LargeCanvas must implement the Scrollable interface in order to be scrolled by a JScrollPane.
A comment regarding your use of Canvas and Swing components: The Java Tutorial recommends that you extend JPanel to do custom painting. Canvas is what they call a "heavyweight" component and they recommend not to mix lightweight (Swing) components and heavyweight components.
There is a lot more information on custom painting on the Java Tutorial in the Lesson "Creating a GUI with Swing.

What's wrong with iTunes Canada?

What's wrong with iTunes Canada? It's becoming archaic. While the UK store is selling TV programs and now has the iPhone, the neighboring country to the United States has nothing new since iTunes U came out. No movies, no TV programs, no iPhone... And to top it all, Steve Jobs has never said a word about iTunes Canada. No official statement about these services in iTunes Canada. ARE we going to have movies? Are we going to have TV programs? When will we have a carrier for the iPhone?
Hello? Anyone there?

This is user to user forum only, so no one on these boards can answer your questions. When the contracts for all Canadian copyright holders are in place for Apple to distribute this content in the store, Apple will announce. Until then, anything else that may be discussed is strictly speculation & speculation on new products or services from Apple is against the "terms of use" of these forums. Sorry.

[locked] VERY UNHAPPY with Adobe Customer Service

I used Live Chat earlier this afternoon with some questions I had about my serial number and had a very good experience. Then, when I later came across some technical issues with installing one program in my Suite, using Live Chat - which I much prefer - was not an option. So I called the Technical Support line. Pushed all the right buttons and was thrown into muzak hell for THIRTY minutes after which I hung up. There are no messages telling you to continue waiting for a technician, there are no messages telling you what your remaining wait times. Even offering a call-back would be great. So, assuming I was lost in space somewhere, I hung up and called back, where I waited in Muzak hell again for another 25 minutes until finally someone answered. He was, of course, very difficult to understand, didn't understand anything I was saying...and then he wasn't able to offer me ANY SUPPORT. He told me to come to the forums!!! Are you kidding me?! I have to go to a discussion thread to find out if anyone has any suggestions for what my problem might be?! THIS IS RIDICULOUS. I don't even know if this is the right place to complain but there doesn't seem to be any other place to express my disgust with your customer service. Everything on this site is for a specific product or Adobe.com. YOU NEED TO RETHINK YOUR CUSTOMER SERVICE PRACTICES, ADOBE. You have one extremely disgruntled customer, who still doesn't have Adobe Acrobat Professional on her computer.

Welcome to the world of Adobe.
Here is a link to the forum you seek.
http://forums.adobe.com/community/acrobat/acrobat_windows
I hope they can help you out as Adobe CS is clueless.

What is Wrong with CS4 Software?

I Upgrated Mac Operating system Panter OS X 10.9.1 and I'm not able to print from photoshop or Ilustrator, Programs Crashes, when loading cc profiles, paer and size,
new driver instaled

it's more like what's wrong with your os. cs4 obviously was not and could not be designed to work with your os.
whether your os works with cs4 is not an adobe issue. nevertheless, you can check other user's experiences here, http://roaringapps.com/apps:table

My iphone 4 with 4.3.3 upgrade to 5.1.1,it said to me I should active it,I buy a active-card but it say 'Your request couldn't be processed.We're sorry, but there was an error processing your request. Please try again later.' What's wrong with my iphone

my iphone 4 with 4.3.3 upgrade to 5.1.1,it said to me I should active it,I buy a active-card but it say 'Your request couldn’t be processed.We’re sorry, but there was an error processing your request. Please try again later.' What's wrong with my iphone

It sounds a lot like your phone was jailbroken or hacked to unlock it before you updated.
Was it?

I am getting the error "We're sorry we cannot complete your request on the iTunes store at this time. Please try again later." on both my iPhone and iTunes on my computer. What is wrong with iTunes? Is the server down???

I am getting the error "We're sorry we cannot complete your request on the iTunes store at this time. Please try again later." on both my iPhone and iTunes on my computer. What is wrong with iTunes? Is the server down or what? I need to download some things and update some apps...

I've been getting the same message for like an hour now. Since everything was working fine a few hours ago, and nothing changed on my end before it stopped working, I'm guessing it's something on Apple's end. They probably already know about it by now, and are hopefully working on fixing it, so there's probably not much we can do but wait for them to fix it.

What is wrong with your customer service?!?! It's becoming impossible to get a price adjustment!!!

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