Unable to print a report- Server Error

I have a java/CR XI (sp3) web application which will display reporters but will not print them. When attempting to print the Crystal report viewer page shows the print dialog page with a choice of printers. When I select a printer and press print. I get a "Server Error" message box that says "An error occured on the server. Printing will be stopped. Would you like to view the error information?" When I say "yes" I get a blank page "PrintControlError.html". There is also a background window that says "Retrieving page 1".
Edited by: Allen Oliver on Sep 2, 2008 9:11 AM

That suggest a communication issue between the ActiveX Print Control and the server.
The ActiveX Print Control posts back to the generating page for each page that it prints out.
If you use [Fiddler|http://www.fiddlertool.com/] (.NET based) or [Charles|http://www.charlesproxy.com/] (Java based) on the client browser machine, are you able to see any error messages in the page 1 request?
ActiveX controls usually hide interesting error messages.
Sincerely,
Ted Ueda

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