Unable to retrieve clouds on VMM server. Please make sure the server name is correct and try connecting again

Question

I getting this annoying error "Unable to retrieve clouds on VMM server. Please make sure the server name is correct and try connecting again."  I've followed the recommended documentation for setting up SPF and Azure using the following:
http://www.hyper-v.nu/archives/mvaneijk/2013/01/installing-and-configuring-system-center-service-provider-foundation/
I've gone thru the troubleshoot steps from the following:
http://blogs.technet.com/b/scvmm/archive/2014/03/04/kb-the-windows-azure-pack-service-management-portal-does-not-retrieve-cloud-settings.aspx
http://social.technet.microsoft.com/forums/windowsazure/en-US/363e7dae-7370-4605-bc8d-b98fa6dc9d8e/unable-to-register-vmm-server
So you don't need to send me those links.
I found a few others which pointed me to the event logs WindowsAzurePack\MGmtSVC-AdminAPi and AdminSite.  In these event logs, I see a lot of event ID 12 and 1046.  The contents of event id 12 is the following:
Log Name:      Microsoft-WindowsAzurePack-MgmtSvc-AdminSite/Operational
Source:        Microsoft-WindowsAzurePack-MgmtSvc-AdminSite
Date:          6/19/2014 3:27:55 PM
Event ID:      12
Task Category: (65522)
Level:         Error
Keywords:      None
User:          IIS APPPOOL\MgmtSvc-AdminSite
Computer:      usw-azure-01.uswired.com
Description:
Error:ManagementClientException: Resource not found.
<Exception>
  <Type>ManagementClientException</Type>
  <Message>Resource not found.</Message>
  <StackTrace><![CDATA[
   at Microsoft.WindowsAzure.Server.Management.ManagementClientBase.<ThrowIfResponseNotSuccessful>d__2b.MoveNext()
   at Microsoft.WindowsAzure.Management.TaskSequencer.<>c__DisplayClass1e`1.<RunSequenceAsync>b__1d(Task previousTask)
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.WindowsAzure.Server.SystemCenter.AdminExtension.Controllers.SystemCenterAdminController.<GetResourceProviderAsync>d__2e7.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.WindowsAzure.Server.SystemCenter.AdminExtension.Controllers.SystemCenterAdminController.<GetAutomationResourceProvider>d__2b6.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at lambda_method(Closure , Task )
   at System.Web.Mvc.Async.TaskAsyncActionDescriptor.EndExecute(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass3f.<BeginInvokeAsynchronousActionMethod>b__3e(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass37.<>c__DisplayClass39.<BeginInvokeActionMethodWithFilters>b__33()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass37.<BeginInvokeActionMethodWithFilters>b__36(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass25.<>c__DisplayClass2a.<BeginInvokeAction>b__20()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass25.<BeginInvokeAction>b__22(IAsyncResult asyncResult)]]></StackTrace>
  <HttpContext>
    <User IsAuthenticated="true" Name="USWIRED\Administrator" />
    <Request>
      <RawUrl>/SystemCenterAdmin/GetAutomationResourceProvider</RawUrl>
      <UserHostAddress>fe80::c179:19c8:c5f2:7309%12</UserHostAddress>
      <Headers>
        <Header Key="Cache-Control" Value="no-cache" />
        <Header Key="Connection" Value="Keep-Alive" />
        <Header Key="Content-Length" Value="2" />
        <Header Key="Content-Type" Value="application/json" />
        <Header Key="Accept" Value="application/json, text/javascript, */*; q=0.01" />
        <Header Key="Accept-Encoding" Value="gzip, deflate" />
        <Header Key="Accept-Language" Value="en-US" />
        <Header Key="Host" Value="usw-azure-01.uswired.com:30091" />
        <Header Key="Referer" Value="https://usw-azure-01.uswired.com:30091/" />
        <Header Key="User-Agent" Value="Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; rv:11.0) like Gecko" />
        <Header Key="x-ms-client-session-id" Value="c343c29d-20b1-412b-be94-879409205700" />
        <Header Key="x-ms-client-antiforgery-id" Value="0crwi2qNk20bMr6C04/vKd4L28WG1nd8JKBdOlCCp+xlph40YeL2oTdmeiTkPmE272S2dqmGQMNo+FElKkG2MdR0Xhq41RU/t8PrFjcG0Vgx4a8dgZLbfKVURo9n84F1XWtJOkTTUK/OeNVWBrK1+w=="
/>
        <Header Key="x-ms-client-request-id" Value="dcc427c7-40fc-4fdd-9a70-7622969ff40d-2014-06-19 22:27:55Z" />
        <Header Key="X-Requested-With" Value="XMLHttpRequest" />
        <Header Key="DNT" Value="1" />
        <Cookies>
          <Cookie Name="AdminSiteFedAuth" Secure="false" Expires="0001-01-01T00:00:00Z" Domain="" Path="/" Value="Redacted (2000 characters)" />
          <Cookie Name="AdminSiteFedAuth1" Secure="false" Expires="0001-01-01T00:00:00Z" Domain="" Path="/" Value="Redacted (424 characters)" />
          <Cookie Name="__RequestVerificationToken_Admin" Secure="false" Expires="0001-01-01T00:00:00Z" Domain="" Path="/" Value="Redacted (128 characters)" />
        </Cookies>
      </Headers>
    </Request>
  </HttpContext>
</Exception>, operationName:SystemCenterAdmin.GetAutomationResourceProvider, version:, accept language:en-US, subscription Id:, client request Id:dcc427c7-40fc-4fdd-9a70-7622969ff40d-2014-06-19 22:27:55Z, principal Id:USWIRED\Administrator, page request
Id:c343c29d-20b1-412b-be94-879409205700, server request id:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-WindowsAzurePack-MgmtSvc-AdminSite" Guid="{5E78D550-1384-5A96-C12A-CB6DA7BC6365}" />
    <EventID>12</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>65522</Task>
    <Opcode>0</Opcode>
    <Keywords>0x0</Keywords>
    <TimeCreated SystemTime="2014-06-19T22:27:55.971935000Z" />
    <EventRecordID>399</EventRecordID>
    <Correlation ActivityID="{FAA512AF-E0A9-4F2A-80EF-09F72D2F7918}" />
    <Execution ProcessID="3424" ThreadID="2308" />
    <Channel>Microsoft-WindowsAzurePack-MgmtSvc-AdminSite/Operational</Channel>
    <Computer>usw-azure-01.uswired.com</Computer>
    <Security UserID="S-1-5-82-4118156790-2181488624-806685255-2797011695-3958995103" />
  </System>
  <EventData>
    <Data Name="message">ManagementClientException: Resource not found.
&lt;Exception&gt;
  &lt;Type&gt;ManagementClientException&lt;/Type&gt;
  &lt;Message&gt;Resource not found.&lt;/Message&gt;
  &lt;StackTrace&gt;&lt;![CDATA[
   at Microsoft.WindowsAzure.Server.Management.ManagementClientBase.&lt;ThrowIfResponseNotSuccessful&gt;d__2b.MoveNext()
   at Microsoft.WindowsAzure.Management.TaskSequencer.&lt;&gt;c__DisplayClass1e`1.&lt;RunSequenceAsync&gt;b__1d(Task previousTask)
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.WindowsAzure.Server.SystemCenter.AdminExtension.Controllers.SystemCenterAdminController.&lt;GetResourceProviderAsync&gt;d__2e7.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.WindowsAzure.Server.SystemCenter.AdminExtension.Controllers.SystemCenterAdminController.&lt;GetAutomationResourceProvider&gt;d__2b6.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at lambda_method(Closure , Task )
   at System.Web.Mvc.Async.TaskAsyncActionDescriptor.EndExecute(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.&lt;&gt;c__DisplayClass3f.&lt;BeginInvokeAsynchronousActionMethod&gt;b__3e(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.&lt;&gt;c__DisplayClass37.&lt;&gt;c__DisplayClass39.&lt;BeginInvokeActionMethodWithFilters&gt;b__33()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.&lt;&gt;c__DisplayClass4f.&lt;InvokeActionMethodFilterAsynchronously&gt;b__49()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.&lt;&gt;c__DisplayClass4f.&lt;InvokeActionMethodFilterAsynchronously&gt;b__49()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.&lt;&gt;c__DisplayClass4f.&lt;InvokeActionMethodFilterAsynchronously&gt;b__49()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.&lt;&gt;c__DisplayClass37.&lt;BeginInvokeActionMethodWithFilters&gt;b__36(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.&lt;&gt;c__DisplayClass25.&lt;&gt;c__DisplayClass2a.&lt;BeginInvokeAction&gt;b__20()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.&lt;&gt;c__DisplayClass25.&lt;BeginInvokeAction&gt;b__22(IAsyncResult asyncResult)]]&gt;&lt;/StackTrace&gt;
  &lt;HttpContext&gt;
    &lt;User IsAuthenticated="true" Name="USWIRED\Administrator" /&gt;
    &lt;Request&gt;
      &lt;RawUrl&gt;/SystemCenterAdmin/GetAutomationResourceProvider&lt;/RawUrl&gt;
      &lt;UserHostAddress&gt;fe80::c179:19c8:c5f2:7309%12&lt;/UserHostAddress&gt;
      &lt;Headers&gt;
        &lt;Header Key="Cache-Control" Value="no-cache" /&gt;
        &lt;Header Key="Connection" Value="Keep-Alive" /&gt;
        &lt;Header Key="Content-Length" Value="2" /&gt;
        &lt;Header Key="Content-Type" Value="application/json" /&gt;
        &lt;Header Key="Accept" Value="application/json, text/javascript, */*; q=0.01" /&gt;
        &lt;Header Key="Accept-Encoding" Value="gzip, deflate" /&gt;
        &lt;Header Key="Accept-Language" Value="en-US" /&gt;
        &lt;Header Key="Host" Value="usw-azure-01.uswired.com:30091" /&gt;
        &lt;Header Key="Referer" Value="https://usw-azure-01.uswired.com:30091/" /&gt;
        &lt;Header Key="User-Agent" Value="Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; rv:11.0) like Gecko" /&gt;
        &lt;Header Key="x-ms-client-session-id" Value="c343c29d-20b1-412b-be94-879409205700" /&gt;
        &lt;Header Key="x-ms-client-antiforgery-id" Value="0crwi2qNk20bMr6C04/vKd4L28WG1nd8JKBdOlCCp+xlph40YeL2oTdmeiTkPmE272S2dqmGQMNo+FElKkG2MdR0Xhq41RU/t8PrFjcG0Vgx4a8dgZLbfKVURo9n84F1XWtJOkTTUK/OeNVWBrK1+w=="
/&gt;
        &lt;Header Key="x-ms-client-request-id" Value="dcc427c7-40fc-4fdd-9a70-7622969ff40d-2014-06-19 22:27:55Z" /&gt;
        &lt;Header Key="X-Requested-With" Value="XMLHttpRequest" /&gt;
        &lt;Header Key="DNT" Value="1" /&gt;
        &lt;Cookies&gt;
          &lt;Cookie Name="AdminSiteFedAuth" Secure="false" Expires="0001-01-01T00:00:00Z" Domain="" Path="/" Value="Redacted (2000 characters)" /&gt;
          &lt;Cookie Name="AdminSiteFedAuth1" Secure="false" Expires="0001-01-01T00:00:00Z" Domain="" Path="/" Value="Redacted (424 characters)" /&gt;
          &lt;Cookie Name="__RequestVerificationToken_Admin" Secure="false" Expires="0001-01-01T00:00:00Z" Domain="" Path="/" Value="Redacted (128 characters)" /&gt;
        &lt;/Cookies&gt;
      &lt;/Headers&gt;
    &lt;/Request&gt;
  &lt;/HttpContext&gt;
&lt;/Exception&gt;</Data>
    <Data Name="requestId">
    </Data>
    <Data Name="subscriptionId">
    </Data>
    <Data Name="clientRequestId">dcc427c7-40fc-4fdd-9a70-7622969ff40d-2014-06-19 22:27:55Z</Data>
    <Data Name="principalId">USWIRED\Administrator</Data>
    <Data Name="version">
    </Data>
    <Data Name="pageRequestId">c343c29d-20b1-412b-be94-879409205700</Data>
    <Data Name="acceptLanguage">en-US</Data>
    <Data Name="operationName">SystemCenterAdmin.GetAutomationResourceProvider</Data>
  </EventData>
</Event>
Event ID 1046 is 
Log Name:      Microsoft-WindowsAzurePack-MgmtSvc-AdminSite/Operational
Source:        Microsoft-WindowsAzurePack-MgmtSvc-AdminSite
Date:          6/19/2014 3:32:56 PM
Event ID:      1046
Task Category: (116)
Level:         Error
Keywords:      None
User:          IIS APPPOOL\MgmtSvc-AdminSite
Computer:      usw-azure-01.uswired.com
Description:
Could not connect to Resource Provider. Error: Resource not found.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-WindowsAzurePack-MgmtSvc-AdminSite" Guid="{5E78D550-1384-5A96-C12A-CB6DA7BC6365}" />
    <EventID>1046</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>116</Task>
    <Opcode>0</Opcode>
    <Keywords>0x0</Keywords>
    <TimeCreated SystemTime="2014-06-19T22:32:56.854137500Z" />
    <EventRecordID>413</EventRecordID>
    <Correlation ActivityID="{C20DBEAD-388F-4CF4-80FD-21C6419CC2F1}" />
    <Execution ProcessID="3424" ThreadID="2768" />
    <Channel>Microsoft-WindowsAzurePack-MgmtSvc-AdminSite/Operational</Channel>
    <Computer>usw-azure-01.uswired.com</Computer>
    <Security UserID="S-1-5-82-4118156790-2181488624-806685255-2797011695-3958995103" />
  </System>
  <EventData>
    <Data Name="errorMessage">Resource not found.</Data>
  </EventData>
</Event>
The other thing I notice is that when trying to connect to the VMM. It's trying to use domain\username, yet when I try logging in with domain\username via the SCVMM Console. I get the  You cannot access VMM management server (Error ID: 1604).
 I'm not sure if this is why I can not add the VMM to WAP.  Any help would be appreciated.  Thanks
Nick

Answer 1

Hello,
I am not sure about the answer but I guess these steps will solve your problem:
1) Log in to the SPF server by using an account that is a member of the SPF_Admin local group.
2) Open an elevated Windows PowerShell window.
3) Type the following commands, and press Enter after you type each command:
Import-module spfadmin
New-SCSPFTenant -Name Administrator -SubscriptionId 00000000-0000-0000-0000-000000000000
4) Close the WAP Server Management Portal, and then reconnect to it to update all items.