Unable to save Excel file with RMS feature enabled.

We have a client who is unable to save a protected workbook. If he disables RMS he is able to save. I have tested this and it is not system wide. I have included a few errors he was getting. This user has Office 2010 running on Windows 7. He has verified
he is connected to the Domain.<v:shapetype coordsize="21600,21600" filled="f" id="_x0000_t75" o:preferrelative="t" o:spt="75" path="m@4@5l@4@11@9@11@9@5xe"
stroked="f"><v:stroke joinstyle="miter"><v:formulas>h  <v:f eqn="if lineDrawn pixelLineWidth 0">
  <v:f eqn="sum @0 1 0">
  <v:f eqn="sum 0 0 @1">
  <v:f eqn="prod @2 1 2">
  <v:f eqn="prod @3 21600 pixelWidth">
  <v:f eqn="prod @3 21600 pixelHeight">
  <v:f eqn="sum @0 0 1">
  <v:f eqn="prod @6 1 2">
  <v:f eqn="prod @7 21600 pixelWidth">
  <v:f eqn="sum @8 21600 0">
  <v:f eqn="prod @7 21600 pixelHeight">
  <v:f eqn="sum @10 21600 0">
 </v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:formulas>
 <v:path gradientshapeok="t" o:connecttype="rect" o:extrusionok="f">
 <o:lock aspectratio="t" v:ext="edit">
</o:lock></v:path></v:stroke></v:shapetype><v:shape alt="" id="Picture_x0020_1" o:spid="_x0000_i1025" style="width:881.25pt;height:135.75pt;" type="#_x0000_t75">
<v:imagedata o:href="cid:[email protected]" src="file:///C:\Users\btate\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png">
</v:imagedata></v:shape>

I had this issue a while ago.
We solved the problem by running windows update and installing all office updates.
Hope it will help

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