Unable to scan via Airport from Mac to Officejet Pro L7680

I am running )S 10.7.5 on a MacBook. Set up Airport for wireless printing. Can't scan via Airport and can't get it to give me set up options. removed/reinstalled software-drivers. any suggestions? I don't want to have to plug in the device everytime I want to scan. requires changing config. etc, pain in the neck.

Hi castagmc,
Welcome to the HP Forums.
I see that you are having an issue when attempting to get the new Yosemite driver installed for the printer.
I do have some suggestions that we can try in the attempt to troubleshoot this issue.
First off, please remove the usb cable from the printer and from the Mac and leave it disconnected until further notice.
I have a link that I am going to give you that gives detailed instruction for Uninstalling the Printer Software.
Once the uninstall is complete, please restart the Mac to have the changes take affect.
When the Mac is back up and running, disable any anti virus protection you may running. We do not want anything getting in the way when we reinstall.
The next step is to download and install the HP Officejet Pro 8600 series Full Feature Software and Drivers.
The installation will prompt you as to when to connect the usb cable so please do not connect it before hand.
Please feel free to write me back if you have any other questions.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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How can i get my computer to scan a document from my HP Officejet Pro 8500

How do I get my computer to scan a document from my HP Officejet Pro 8500..? The scan option is saying refer to device documentation to troubleshoot..?

Hello there! Welcome to the forums @lizturner630 !
Please let me know which model of Officejet 8500 you have, and I will check in to the Full Drivers for your printer.
You will need to have the Full Feature Driver and Software installed successfully on your computer in order to scan.
HP Officejet Pro 8500 All-in-One Printer - A909a
HP Officejet Pro 8500 All-in-One Printer - A909b
HP Officejet Pro 8500 Premier All-in-One Printer - A909n
HP Officejet Pro 8500 Wireless All-in-One Printer - A909g
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Standalone Projector won't work on a Mac when output from Mac Flash 8 Pro

Standalone Projector won't work on a Mac when output from Mac Flash 8 Pro
I'm outputting a Mac projector file that will work on my mac computer. However, when I upload it to FTP and download it my mac or another mac, it won't work! What's going on? I've tried adding ".app" to my file and it still won't work. Help!
Here's my set up: Flash 8 Pro on Mac Intel with Mac OS 10.4.11

Hi,
Does it work if you .zip up the projector and FTP the .zip and then unzip the projector on the other Mac's? A projector is basically an application. Applications in Mac's have package contents and resource bundles. When copying files over the network on Mac's, symbolic links inside the package contents and bundles can get messed up.
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Can I Scan to editable text on HP Officejet Pro 8620 using the Apple Printer Driver 3.0?

Can I Scan to editable text on HP Officejet Pro 8620 using the Apple Printer Driver 3.0?
I had a very difficult time getting my new HP Officejet Pro 8620 functioning as well as it does now. I just tried scanning something as editable text for the first time and it ended up being scanned as a pdf. At one point in my various tries there was a note on the printer screen that I did not have the HP OCR software installed.
This may be because the resolution to my installation problems with the HP Officejet Pro 8620 seems to have been reverting to operating with the HP-Apple Printer Drivers 3.0 package instead of the HP-Officejet-Pro-8620_v12.32.0.dmg installation package.
I do not, therefore, have the HP Scan application on my computer now which is where HP says its OCR software can be found.
So what I'm afraid of is that I'm now running well with the HP-Apple driver but if I do go back and install the HP Officejet Pro v12.32.0 driver software with the HP installer, in order to access the OCR softwware in HP Scan application, I'll mess up everything else.
Is there any chance that the HP-Apple Printer Drivers 3.0 package I have installed also includes OCR software? If so where can I find instructions for activating it and using it with the HP 8620's scanner?
Or can I only get OCR capability with the HP-Officejet-Pro-8620_v12.32.0.dmg package?
Any experience with this? Should I leave well enough alone? Or can I somehow install the HP-Officejet-Pro-8620_v12.32.0.dmg package without messing up my current functionality?
Thanks
Steve

The printer driver that is installed automatically from Apple doesn't scan. The scanner part can be accessed through Image Capture, but I don't think that does any OCR on the scan. You'd need a separate program. As you noted, many of the bundled software programs have OCR built-in (albeit limited). From my experience, that is only activated when you scan to "searchable" PDF or something similar. You would then have to extract the text from the PDF.
I don't have an HP printer/scanner, so take this all with a grain of salt.
If you can just install the Scanner utilities, that shouldn't affect the printer portion.
Your other option would be to purchase separate OCR software. Unless you need to scan lots of documents into text, you should further investigate installing the HP scan utilities.

I cannot "scan to computer" with my HP Officejet Pro 8600 N911g ) - The option has been enabled

I cannot "Scan to Computer" with my HP OfficeJet Pro 8600 N911g - The option has been enable in the HP Utility - but I receive a communication error message - I'm connected to the computer using a Linksys Wireless Router and I am using OS X 10.5.8 - I can print wirelesly and I can use Web Scan, so the connection is good.
How do I resolve the issue?

petergole,
To make sure we aren't dealing with a software problem lets try to uninstall with the 'scrubber option' like this:
1. Go to Applications/Hewlett Packard/ click on HP Uninstaller and click Continue
2. Highlight your device on the left pane
3. Hold the Ctrl, Opt and Cmd keys and click on Uninstall
4. There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
5. Click Continue and let it finish
Now, run a Software Update. This can be done by clicking the Apple in the top left of the screen then clicking Software Updates.
Next, let's reset the printing system:
Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Default tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Finally, use this guide to reinstall: http://goo.gl/Na4Qm
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Can't send faxes from my HP Officejet Pro 8615

Hello. I cant send faxes from my HP Officejet 8615.

Hello @Dee53,
Welcome to the HP Support Forums!
I understand that you're experiencing issues when trying to send faxes from your HP Officejet Pro 8615 e-All-in-One Printer. I would like to assist you today with resolving this issue. However, in order for me to provide you with accurate support to resolve this issue with you I do need to clarify a few things.
1. Are you using a dedicated fax line or is it shared with your phone?
2. If the fax is shared with your phone, is there an answering machine or voice mail service on that line?
If so, how many rings does it take your answering machine or voice mail to pick up on?
3. Do you use distinctive ring?
4. Are you using a DSL or VOIP phone line? If you're not sure you would have to ask your phone company.
5. Are you getting an error message when trying to send a fax?
6. Are you able to receive faxes?
Once I have the answers to my questions above I will be more than happy to guide you to a solution. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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Unable to scan from my HP OfficeJet Pro 8600 Plus to my Mac iOS 10.10

Just purchased a new Mac and running Yosemite. Tried adding my 8600 and it prints but will not scan. When attempting to scan to computer, a message "The HP software required for Scan to Computer could not be located on this computer. Please download and install the latest HP recommended software for your device from http://www.hp.com/support, and then try again." When I follow the link, it directs me to download the driver again.....and the cycle begins. I have tried completely uninstalling everything according to previous suggestions in the forum but nothing has helped.
I'm a new Mac user but just can't understand why this would work on my PC and not the new Mac.
This question was solved.
View Solution.

Hi castagmc,
Welcome to the HP Forums.
I see that you are having an issue when attempting to get the new Yosemite driver installed for the printer.
I do have some suggestions that we can try in the attempt to troubleshoot this issue.
First off, please remove the usb cable from the printer and from the Mac and leave it disconnected until further notice.
I have a link that I am going to give you that gives detailed instruction for Uninstalling the Printer Software.
Once the uninstall is complete, please restart the Mac to have the changes take affect.
When the Mac is back up and running, disable any anti virus protection you may running. We do not want anything getting in the way when we reinstall.
The next step is to download and install the HP Officejet Pro 8600 series Full Feature Software and Drivers.
The installation will prompt you as to when to connect the usb cable so please do not connect it before hand.
Please feel free to write me back if you have any other questions.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Unable to connect via airport all of a sudden

Unable to connect to the internet via airport all of a sudden. No changes to modem or router or network settings of macbook etc. Other devices in the house can connect just fine, but called cable support to verify and all is fine on the DSL end. Cannot download updates w/o internet connectivity. Have tried going thru the motions of setting up airport again and cannot get past the DHCP (can't remember exact letters at the moment) as my carrier is not a PPoE. Aside from reinstalling the OS to see if that will fix, does anyone else have any suggestions? Apparently this happens more often than I thought based upon other posts. Thank you!

Thank you for your help and it was a big help. I removed Norton software firewall, and firefox began to work. I thank you for your help and suggestion.
Dennis

Photosmart 5520 - Scan Option disappears from Mac OS X 10.9 to 10.10 update

I have been searching this problem for the last 2 hours. I have already installed, deleted, reinstalled drivers from this website and Apples site.
Under printers and scanners in my System Preferences, I can choose and easily print from our HP 5520, but the scan option button has now disappeared from my 10.9 to 10.10 update. My wife has the exact same computer as me and we are both connected to the exact same 5520 printer, but she is still on 10.9 (scan option is available and works) and I am on 10.10 (scan option is gone and HP Scan doesnt work either).
Solutions please!
Solved...

Hello @caking1s,
Welcome to the HP Support Forums! I understand since doing the Mac update from 10.9 to 10.10 now you are unable to scan with your HP Photosmart 5520. Please go ahead and follow the steps listed below:
Scrub/ Uninstall
• Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
• Click continue, click on one of the printers in the list.
• * Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
• Click uninstall.
Reset Printing System
1. Click the Apple icon ( ), and then click System Preferences.
2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
3. Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
4. Click OK to confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol..
Repair Disk Permissions
1.On the Dock, click Applications, and then click Utilities.
2.Double-click Disk Utility.
3.Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
4.Click the Repair Disk Permissions button at the bottom of the window.
5.Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. Click on the link below to begin the download and follow the on screen instructions:
HP Photosmart Full Feature Software and Drivers
I hope this helps, please let me know the outcome!
Thanks,
HevnLgh
I work on behalf of HP
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Can't scan to or from Mac to C4780

I was having problems with fuzzy or no picture when scanning. I used to use a HP Scan option on my Mac. But I upgraded the drivers for OS X 10.9.3. I no longer have the full disk version.
HELP! Need to scan some pics and documents to send off.
Thank you.
This question was solved.
View Solution.

Hi VegasMav,
I would like to help you get your Photosmart C4780 All-in-One printer scanning to your Mac. I see you are running the newest operating system version Mavericks now. I am sorry to hear you were having problems with fuzzy or no picture when scanning. Let's make sure you can scan first, then we can ensure your scan quality is satisfactory!
Please open the following document. This document explains how to install and use the printer with 10.9. It also includes a frequently asked questions section that covers;
What if there is no driver update available in Apple Software Update?
What else do I need to know about the Apple Software Update driver?
How do I scan with the driver from Apple Software Update?
What if I upgraded to Mavericks from a previous Mac operating system?
What if I got an error trying to install an earlier version of my printer software?
OS X v10.9 Mavericks: Installing and Using the Printer on a Mac
Please let me know the outcome of these efforts. Thanks. I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Setting up scanning from an HP Officejet Pro 8610 to a MacBook Pro

Product Name: HP OfficeJet 8610Operating System: Mac OS X 10.7 Lion This may sound like a problem you dealt with this February, up to a point. I purchased the OfficeJet 8610 this weekend to replace another printer that went belly up. My main functions are printing and scanning -- the functions of my business. First, my connection and set-up overview: Stand alone OfficeJet 8610 connected through a Belkin router and an Amped Wireless repeater home network. Home system consists of a MacBook Pro, iPad and Android Tablets, iPhones and one Windows laptop. Set-up for printing from all devices happened without problems. My problems came when I wanted to scan. In trying to set up to scan, I came to the understanding that I needed to establish a path for the printer/scanner to communicate back to a folder setup to be a Network Folder on the computer. So I proceeded to go through that setup and got to this final page:  Network Folder SetupStep 4: Summary Top of Form Confirm your settings, and then click "Save and Test" or "Save Only" to complete the configuration. Display Name   ScansNetwork Path   \\192.168.2.3\My Documents\ScansDocument Type   PDFColor Preference ColorPaper Size   AutomaticQuality Settings Text - 300 dpiContrast   0Filename Prefix   Scan Bottom of Form  Below that was the button to “Save and Test.”  When I did that I got the following error message:
“Incorrect credentials. Check your username/password and try again.”   The page in the setup procedure that asked for my user name and password looks like:  HP Officejet Pro 8610Embedded Web Server      Scan -Scan to Network Folder Network Folder Setup  Network Folder SetupStep 2: Log-in Authentication Top of Form Enter the log-in user name and password for your computer to allow the printer to save scanned documents and images in the network folder. User Name Password   i   Your user name and password are stored, encrypted, in the printer memory    I normally don’t use a password on my MacBook Pro. I just turn it on. I’ve tried resetting my password in “System Preferences” on my MacBook Pro. No matter what I enter on the above page I can’t seem to get the system to do anything but give me the error message above. Can you help me?

Welcome to the HP Community , I came across your post about the error message “Incorrect credentials. Check your username/password and try again", you are noticing on your Officejet 8610 when trying to set up scan to a network folder. Check out the thread below from my colleague who troubleshoots this issue in this specifically: Scan to Netwrok Folder says my credentials are not correct  I hope the steps help you!Best wishes Click the thumbs up icon below to show your appreciation for my reply to your concern today!

Has anyone figured out how to scan from an HP officejet Pro 8600 after upgrading to OS 10.9.4

Has anyone figured out how to scan to a MacBook Pro with 10.9.4 from HP officejet Pro 8600?

iMovie acts as it does, I suspect, because it's so much safer (and easier) to program.
As iMovie is now structured, each clip has a startFrame and an endFrame. They show the starting point and ending point of that clip in its source file. There's only one of each. Simple.
For us to remove a portion of the middle without splitting the clip in two, iMovie would have to allow each clip to have multiple start/end points. So iMovie would have to "remember" that the clip starts playing at frame 100, stops at frame 120, starts again at frame 150, stops at frame 200, and so on. Very complicated.
The amount of data that would be required to undo a change, for example, could become quite large, and be very, very complicated. Lots of opportunity for errors. Imagine what iMovie would have to "remember" if we could remove the middle, added a title to the clip, remove part of the title, then split the clip and applied a slow motion effect to the second part of the split.
This way is simpler, and not all that inconvenient for users, in my opinion. I prefer simple when it adds to reliability.
Karl

Configuring "Scan To E-mail" on HP Officejet Pro 8600 Plus N911g

This is the same issue reported by several other users in this forum to which no solution has been provided.
I have been unsuccessful in setting up the scan to e-mail option for a HP Officejet Pro 8600 Plus N911g purchased on August 12th 2012 and using the firmware CLP1CN1150CR.
I am trying to do this through the Embedded Web Server interface to the printer from an iMac running Mac OS X 10.6.8 and HP Utility 5.8.0. More specifically the page under "Scan -> Scan to E-mail -> Outgoing E-mail Profiles".
I have tried 2 different SMTP outgoing servers, each of which works well to send e-mail from the computer: Apple iCloud e-mail service (formerly known as Mobile Me, formerly known as .Mac) and AT&T Net e-mail service. I verified that the server name, port number and authentication login/password values were all correct.
When scan to e-mail is used from the printer, I get an error message: Cannot connect to server. Check server name and address.
When tested from the computer during the setup of an outgoing e-mail profile, I get an error message: The device could not send the test e-mail message. (EmailAccounts-timeout).
When I try to configure the page under "Settings -> E-mail Alerts -> E-mail Server" and use exactly the same values as the ones in the outgoing e-mail profile above, the Save and Test option fails with an error message: The device could not send the test e-mail message.
Interestingly enough, I am able to use the computer's e-mail client with the option Scan To Computer -> E-mail as PDF or E-mail as JPEG. With this option, the file is scanned and added as an attachment to a mail message from the Mail client under Mac OS X. When I press the Send button, the e-mail is sent successfully through the same SMTP server.
All the error messages seem to indicate that the printer's e-mail client software is unable to establish a connection to the SMTP server. However, it is not clear what configuration parameter is the one that could be causing the problem.
This question was solved.
View Solution.

After further research, I noticed that there are other possible default Simple Mail Transfer Protocol (SMTP) port values:
Port 25 is the standard SMTP port number.
Port 465 is the port number for SMTP over SSL, Secure SMTP (SSMTP).
Port 587 is the dedicated port number for a Mail Submission Agent (MSA) that uses a variant of the SMTP, as specified in RFC 6409, which requires that clients are authorized and authenticated to use the mail submission service.
I had been using port number 25 as this is the standard one. However, all tests were failing. Hence, I decided to try the tests with ports numbers 465 and 587.
Port number 465 failed with the same errors listed above. However, the tests passed with port number 587. After saving the successful configuration with port number 587, I tried the scan to e-mail option from the printer and it worked.
A mail submission agent (MSA) is a computer program or software agent that receives electronic mail messages from a mail user agent (MUA) and cooperates with a mail transfer agent (MTA) for delivery of the mail.
Historically in Internet mail, both MTA and MSA functions use port number 25. However, many Internet Service Providers (ISPs) and enterprise or institutional networks restrict the ability to connect to remote MTAs on port 25.
With a dedicated port 587, it is always possible for users to connect to their domain to submit new mail. Availability of a MSA on port 587 enables nomadic users to continue to send mail via their preferred submission servers even from within others' networks. Using a specific submission server is a requirement when sender policies or signing practices are enforced.
I know that many users may find the technical details boring or confusing, but I just wanted to include some background to those who actually care about this level of detail. I also wanted to provide a possible solution to other users who are experiencing the same problem.
So, in a nutshell, if the Scan To E-mail option is not working for you using port number 25, then try one of the other SMTP port numbers listed above. If none of them work, check your mail provider for other possible outgoing server port numbers.

Intermittently having issue sending scans to networked directory folder HP Officejet Pro 8600 N911g

Hello All,
I have a printer installed an AIO HP Officejet Pro 8600 N911g which is cappable of scanning either by flatbed or feeder to a networked drive/folder. For the most part this works fine, however 2 times out of 10 it produces the following error;
"Cannot connect to \\'Server details\Folder location path'. Make sure the remote computer is turned on."
Now I have seen many post about disabling the filewall and other, however none of this type after an install.
Some obvous checks have been made already, Network cable replace, Changing of the destination folder location, and reseting the password for the scanner to auth as well as confirming the permisions. And each time the tests via the web console and physical tests work fine though this doesn't last.
Could anyone help?
Thanks

Hi @Paperjam27
From your description, it sounds like the issue is intermittent. It can sometimes be challenging to identify the root cause of an issue when the problem is not consistent, but I am happy to work with you towards a solution. I suspect the issue might have something to do with the network. I know you said you have tried a new cable and done some troubleshooting already but bear with me here.
When you say you replaced the cable, do you have an Ethernet cable connected between the printer and the router? if not, then I wonder if there is some sort of interference on your wireless connection. Is your router is a dual band router broadcasting both 2.4 and 5.0 frequency? The printer only works on 2.4GHz, maybe this is the root cause.
The channel your router is set to can impact your network consistency too. For example, if you are on channel 11 and others in your area are also on channel 11 or even 9 or 10 it causes congestion on that channel. Think of the channel like a highway or interstate, the more cars on that highway/interstate, the slower you go due to congestion, if you are on a highway with less people are on it, it is more like smooth sailing! You can print a network configuration page to see what channel you are using and see what channel others in your area are no. If the higher channels are most common you might consider changing yours to 1, 2, or 3, and visa versa. How to: Printing a Network Configuration Page.
has this ben an issue since you have had the printer or did it recently start happening? If this only recently started, can you think of anything that changed recently? Do you have only one access point (router) or do you have a secondary router or extender? Can you think of anything that might be interfering with your network, and do you find the issue occurs more at a certain time of the day than others?
I found on my network at home, I was often seeing delays in response time in the early evening because others are coming home from school and work and 'clogging up the channel', I changed the channel and have had little to no issue since.
Let me know if you think of anything, and post back with the answers to the questions I have posted and I will get back to you. Thanks.
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Sunshyn2005 - I work on behalf of HP

Scan to network folder yosemite Hp Officejet Pro 8620

So...can I really forget "scan to network folder" with Yosemite? I checked many forums and tried all kinds of setups and variations of network paths etc. Nothing worked. However I can scan and send to computer without problem (which could be a work around..).

Hi @robired2 ,
I see that you are having issues scanning to a network folder. I would like to help you resolve this issue.
Scanning with the Full Feature HP Software in OS X v10.10 Yosemite.
I have provided the manual for setting up the Scan to Network Folder, starting on page 15 that you may take a look at.
HP Officejet Pro 8610/8620/8630.
If you are still having issues, check the website for any firmware updates for the printer. HP Officejet Pro 8620 e-All-in-One Printer Drivers.
Here is a post where we were fortunate enough, to get the printer working through the Network Folder.
This is a Consumer Laserjet printer on Yosemite. Take a look at the steps to see if that will help.
Re: Identifying the scan file for the Laserjet Pro 200 color MFP M276nw on a MacBookPro.
If you are still having issues, let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Unable to scan via Airport from Mac to Officejet Pro L7680

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