Unable to scan windows 8.1 client

On a hunch, I tried a less complicated password and even renaming the local account name. The fix for me was the account name change. Turns out that I had used all caps for the local admin account (ex. JOHN) and in the Spiceworks console I had .\john so even though this is windows, not *nix, it is case sensitive. I changed the local account from "JOHN" to "temp" then "john" and it works now. Windows will not let you do a direct change from "JOHN" to "john", thus the extra step. I hope this helps someone else.
JP

Server - Spiceworks 7.4.00070 running on a Windows 2008 R2 Server (hardline to switch)Client - Win 8.1 standard & current on all OS patches (wireless connection to switch)Workgroup config (not a win domain)I have tried running the fix utility and after following the three steps including registry entry and firewall disabled, everything is green. When I try to scan device, the console returns one of two errors, either "Unable to connect for one of three reasons", or "host unreachable or firewalled".I can ping the client from the server and vice versa by name and ip without issues. I can RDP from the win 8.1 client to the server no problem. I have created a local admin account, for this discussion, let's say it is "John" with a password of "Password". I am using .\John for the username and Password for password. Is there a syntax issue...
This topic first appeared in the Spiceworks Community

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Unable to scan and install windows updates on Win 2008 R2 server

I've encountered some of my win 2008 servers are unable to scan and receive windows updates from SCCM 2012. Browse through the logs and found some error code related to
0x80244023. Excerpt from the WindowsUpdate and WUAHandler is as below. Searched the net and found some workaround which is to rename the registry key
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under HKEY_LOCAL_MACHINE -> SOFTWARE -> Microsoft -> Windows -> CurrentVersion -> Internet Settings -> Connections.
I've did just that on the effected servers and after running again the Software Update Scan Cycle action, it is now able to scan and install the updates. My questions is, based on you guys experience, is there any repercussion (apart from enable to install
software updates) that I could encounter in changing the registry key value WinHTTPSettings?
WUAHandler
<![LOG[Scan results will include all superseded updates.]LOG]!><time="04:04:40.982-480" date="09-20-2014" component="WUAHandler" context="" type="1" thread="872" file="cwuahandler.cpp:2913">
<![LOG[Search Criteria is (DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver')]LOG]!><time="04:04:40.982-480" date="09-20-2014" component="WUAHandler" context="" type="1"
thread="872" file="cwuahandler.cpp:2916">
<![LOG[Async searching of updates using WUAgent started.]LOG]!><time="04:04:40.988-480" date="09-20-2014" component="WUAHandler" context="" type="1" thread="872" file="cwuahandler.cpp:579">
<![LOG[Async searching completed.]LOG]!><time="04:05:06.262-480" date="09-20-2014" component="WUAHandler" context="" type="1" thread="8112" file="cwuahandler.cpp:2068">
<![LOG[OnSearchComplete - Failed to end search job. Error = 0x80244023.]LOG]!><time="04:05:06.263-480" date="09-20-2014" component="WUAHandler" context="" type="3"
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<![LOG[Scan failed with error = 0x80244023.]LOG]!><time="04:05:06.263-480" date="09-20-2014" component="WUAHandler" context="" type="3" thread="872" file="cwuahandler.cpp:3520">
WindowsUpdate
2014-09-20 06:04:03:506 552 634 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2014-09-20 06:04:03:506 552 634 PT   + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://"SCCM Server":8530/ClientWebService/client.asmx
2014-09-20 06:04:25:166 552 634 PT WARNING:
GetConfig failure, error = 0x80244023, soap client error = 10, soap error code = 0, HTTP status code = 504
2014-09-20 06:04:25:166 552 634 PT WARNING:
PTError: 0x80244023
2014-09-20 06:04:25:166 552 634 PT WARNING:
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2014-09-20 06:04:25:166 552 634 PT WARNING: RefreshConfig failed: 0x80244023
2014-09-20 06:04:25:166 552 634 PT WARNING: RefreshPTState failed: 0x80244023
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2014-09-20 06:04:25:166 552 634 PT WARNING: SyncServerUpdatesInternal failed: 0x80244023
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2014-09-20 06:04:25:170 552 634 Agent   * WARNING: Exit code = 0x80244023
2014-09-20 06:04:25:170 552 634 Agent *********
2014-09-20 06:04:25:170 552 634 Agent ** END ** Agent: Finding updates [CallerId = CcmExec]
2014-09-20 06:04:25:170 552 634 Agent *************
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2014-09-20 06:04:25:172 5752 de4 COMAPI ---------
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2014-09-20 06:04:25:172 5752 de4 COMAPI -------------
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2014-09-20 06:04:25:172 5752 de4 COMAPI FATAL:
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2014-09-20 06:04:30:171 552 634 Report REPORT EVENT: {37DD5321-4FD5-4024-9C84-1FB9C04D4A5A} 2014-09-20 06:04:25:169+0800 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80244023 CcmExec Failure Software
Synchronization Windows Update Client failed to detect with error 0x80244023.

Hi
If SCCM is setup correctly and your boundaries are correct then once you deploy updates the agents will pick them up.
Also make sure you SUP role has the FQDN set. Lastly if you are using port 8530 make sure it is open.
Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Unable to scan and communicate with scan function C6180 Vista Home Premium 64 bit Printing works

I have an all in one C6180 Photosmart connected by wireless network (infrastructure). Network consists of 2-laptops, 1-Desktop and the printer. Everything works from HP solution Center on the Compaq laptop and the Dell desktop both running Windows XP. My newest laptop is a Dell studio XPS core2 2.4ghz running Windows Vista Home Premium 64 bit. I am unable to scan from the Dell Laptop using HP Solution Center nor can I scan from the printer buttons to the laptop. Solution Center opens I select "scan document" and immediately get an error message "unable to communicate with scanning device. Likewise with the copy function. The laptop does recognize the printer though and I am able to print wirelessly. All functions work when connected via USB so I believe the printer is fine. I have been working with this problem since I bought the printer in 2007. I spent many hours reading hundreds of internet posts, talking by phone with HP and via e-mail support from HP. I became frustrated and gave up for awhile but now I want to see if there are any new solutions that I don't know about. I downloaded full feature software and drivers for the 6180 from HP and performed various levels of uninstall (L1, L2, L3, L4). I also cleaned the registry with ccleaner, windows disk cleanup and manual registry deletions when allowed per HP. I have checked port settings, tried stopping HP functions is Services.Msc. The Digital monitor is currently running, however no scanner communication-computer to 6180 and no scanner communication 6180 to computer. I can print and fax from computer wirelessly. I have ran the HP diagnostic utility separately and it appears everything is fine, connection IPaddress etc. During install when prompted to run test it says the printer is connected to the network. I have tried to add a device to the network after install and get the message no wireless devices found. The scanner does not appear under Cameras and Scanners in control panel. Nor will it find the scanner when I try to add device. Firewalls and antivirus have been turned off. Still can't make it work. Suggestions please.

Sorry about your pain. L3 uninstall is what I recommend. Re-install from hp.com and this time, with the printer properly attached it should flow OK.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Can't open secured documents on windows 7 domain client with mandatory profiles.

While opening certain PDF files we have the problem that the user is presented with a message that he does not have the rights permissions. This happens twice, after that the users gets an empty page with the message the Adobe version might not be up to date. We use Acrobat Pro 10, but this also happens while using Reader 11.0.8. On our windows 2008 terminal services machine this could be fixed by giving the user rights on c:\ to create and remove a file. :O. On windows 7 this doesn't work probably because of UAC. But we've tried every solution to that available on the internet, disabling uac, changing uac options, changing rights on userprofile folders, changing rights on c:\ but to no avail. When using process explorer we can see it wants to create a temp file p328hkl.tmp or something like that on C but it can't and immediattely after is shows the error on screen.
Anyone who also has this problem or solved it? There are no problems with simple self made pdf files/scans but only with certain types of pdf files for which it tries to create a tmp file.
Thanks,
Peter

Hi Brogers,
Thanks for your reaction. We do have AppData redirection in place. We redirect AppData to a share on our data server which works perfectly fine for all other applications. The weird thing is that Reader/Acrobat try to write to C:\ which to my knowledge should not happen, is this maybe a fallback because it can’t write to a different location? Users have full control on their own roaming AppData but not on their local AppData that is made by windows itself while copying the mandatory default profile to C:\.
I might use the wrong term while saying secured documents. I’m talking about a document created by Raet/Youforce a web application for personal administration. The documents can be opened by other viewers than Acrobat/Reader but then only contain the background and not the text. In Acrobat/Reader they do open normally when Acrobat/Reader can create the .tmp file. Otherwise it will not display the file at all. I would attach such a document to see but since it contains certain info I am not allowed to do so.
I hope we can work out a solution for this.
Met vriendelijke groet,
Peter Gerritsen
Engineer
AndoBurg BV
Voorstraat 31
3931 HB Woudenberg
T 033 479 40 80
F 033 479 40 89
E [email protected]<mailto:[email protected]>
I www.andoburg.com<http://www.andoburg.com/>
Als u niet de geadresseerde van dit bericht bent, verzoeken wij u ons hiervan op de hoogte te brengen en het bericht te verwijderen. AndoBurg BV aanvaardt geen aansprakelijkheid voor schade die voortvloeit uit elektronische verzending van informatie. Aan de inhoud van deze e-mail en eventuele bijlagen kunnen geen rechten worden ontleend, tenzij schriftelijk anders is overeengekomen.
Van: brogers_1
Verzonden: vrijdag 19 september 2014 20:10
Aan: Peter Gerritsen
Onderwerp: Can't open secured documents on windows 7 domain client with mandatory profiles.
Can't open secured documents on windows 7 domain client with mandatory profiles.
created by brogers_1<https://forums.adobe.com/people/brogers_1> in Enterprise Deployment (Acrobat and Reader) - View the full discussion<https://forums.adobe.com/message/6745441#6745441>

Unable to install SQL 2005 Service Pack 3 (Unable to install Windows Installer MSI file)

I'm unable to install SQL 2005 Service Pack 3. This results in the following error message: Unable to install Windows Installer MSI file.
Could someone please help me. Thanks in advance!
=== Verbose logging started: 3-4-2009 9:33:00 Build type: SHIP UNICODE 4.05.6001.00 Calling process: d:\5ddfa356349ddf2e676c336d95c5\hotfix.exe ===
MSI (c) (E0:88) [09:33:00:404]: Resetting cached policy values
MSI (c) (E0:88) [09:33:00:404]: Machine policy value 'Debug' is 0
MSI (c) (E0:88) [09:33:00:404]: ******* RunEngine:
           ******* Product: C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\Cache\SQLSupport\x86\1033\SqlSupport.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (E0:88) [09:33:00:404]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (E0:88) [09:33:00:404]: Grabbed execution mutex.
MSI (c) (E0:88) [09:33:00:419]: Cloaking enabled.
MSI (c) (E0:88) [09:33:00:419]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (E0:88) [09:33:00:419]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (28:28) [09:33:01:747]: Running installation inside multi-package transaction C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\Cache\SQLSupport\x86\1033\SqlSupport.msi
MSI (s) (28:28) [09:33:01:747]: Grabbed execution mutex.
MSI (s) (28:CC) [09:33:02:029]: Resetting cached policy values
MSI (s) (28:CC) [09:33:02:029]: Machine policy value 'Debug' is 0
MSI (s) (28:CC) [09:33:02:029]: ******* RunEngine:
           ******* Product: C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\Cache\SQLSupport\x86\1033\SqlSupport.msi
           ******* Action:
           ******* CommandLine: **********
MSI (s) (28:CC) [09:33:02:685]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (28:CC) [09:33:03:450]: File will have security applied from OpCode.
MSI (s) (28:CC) [09:33:03:841]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\Cache\SQLSupport\x86\1033\SqlSupport.msi' against software restriction policy
MSI (s) (28:CC) [09:33:03:841]: SOFTWARE RESTRICTION POLICY: C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\Cache\SQLSupport\x86\1033\SqlSupport.msi has a digital signature
MSI (s) (28:CC) [09:33:04:841]: SOFTWARE RESTRICTION POLICY: C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\Cache\SQLSupport\x86\1033\SqlSupport.msi is permitted to run at the 'unrestricted' authorization level.
MSI (s) (28:CC) [09:33:04:888]: End dialog not enabled
MSI (s) (28:CC) [09:33:04:888]: Original package ==> C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\Cache\SQLSupport\x86\1033\SqlSupport.msi
MSI (s) (28:CC) [09:33:04:888]: Package we're running from ==> C:\WINDOWS\Installer\3d3a713.msi
MSI (s) (28:CC) [09:33:05:497]: APPCOMPAT: looking for appcompat database entry with ProductCode '{53F5C3EE-05ED-4830-994B-50B2F0D50FCE}'.
MSI (s) (28:CC) [09:33:05:497]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (28:CC) [09:33:05:685]: MSCOREE not loaded loading copy from system32
MSI (s) (28:CC) [09:33:05:825]: Note: 1: 2203 2: C:\WINDOWS\Installer\2f1994e.msi 3: -2147287038
MSI (s) (28:CC) [09:33:05:825]: Opening existing patch 'C:\WINDOWS\Installer\e6ba0.msp'.
MSI (s) (28:CC) [09:33:05:825]: Note: 1: 2203 2: C:\WINDOWS\Installer\e6ba0.msp 3: -2147287038
MSI (s) (28:CC) [09:33:05:825]: Couldn't find local patch 'C:\WINDOWS\Installer\e6ba0.msp'. Looking for it at its source.
MSI (s) (28:CC) [09:33:05:825]: Resolving Patch source.
MSI (s) (28:CC) [09:33:05:825]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (28:CC) [09:33:05:825]: User policy value 'DisableMedia' is 0
MSI (s) (28:CC) [09:33:05:825]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (28:CC) [09:33:05:825]: SOURCEMGMT: Media enabled only if package is safe.
MSI (s) (28:CC) [09:33:05:825]: SOURCEMGMT: Looking for sourcelist for product {EE92F683-5F5C-4970-BB0B-9AC591B60268}
MSI (s) (28:CC) [09:33:05:825]: SOURCEMGMT: Adding {EE92F683-5F5C-4970-BB0B-9AC591B60268}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (28:CC) [09:33:05:825]: SOURCEMGMT: Now checking product {EE92F683-5F5C-4970-BB0B-9AC591B60268}
MSI (s) (28:CC) [09:33:05:825]: SOURCEMGMT: Media is enabled for product.
MSI (s) (28:CC) [09:33:05:825]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (28:CC) [09:33:05:825]: SOURCEMGMT: Trying source \\NF04\d$\3db7739bf5c1bb9c50076c418420\HotFixSqlSupport\Files\.
MSI (s) (28:CC) [09:33:06:607]: Note: 1: 2203 2: \\NF04\d$\3db7739bf5c1bb9c50076c418420\HotFixSqlSupport\Files\SqlSupport.msp 3: -2147287037
MSI (s) (28:CC) [09:33:06:607]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (28:CC) [09:33:06:607]: Note: 1: 1706 2: -2147483647 3: SqlSupport.msp
MSI (s) (28:CC) [09:33:06:607]: SOURCEMGMT: Processing net source list.
MSI (s) (28:CC) [09:33:06:607]: Note: 1: 1706 2: -2147483647 3: SqlSupport.msp
MSI (s) (28:CC) [09:33:06:607]: SOURCEMGMT: Processing media source list.
MSI (s) (28:CC) [09:33:07:654]: SOURCEMGMT: Resolved source to: 'SqlSupport.msp'
MSI (s) (28:CC) [09:33:37:732]: Note: 1: 1314 2: SqlSupport.msp
MSI (s) (28:CC) [09:33:37:732]: Unable to create a temp copy of patch 'SqlSupport.msp'.
MSI (s) (28:CC) [09:33:37:732]: Searching provided command line patches for patch code {EE92F683-5F5C-4970-BB0B-9AC591B60268}
MSI (s) (28:CC) [09:33:37:763]: Note: 1: 1708
MSI (s) (28:CC) [09:33:37:763]: Product: Microsoft SQL Server Setup Support Files (English) -- Installation failed.
MSI (s) (28:CC) [09:33:37:763]: Windows Installer installed the product. Product Name: Microsoft SQL Server Setup Support Files (English). Product Version: 9.00.4035.00. Product Language: 1033. Installation success or error status: 1635.
MSI (s) (28:CC) [09:33:37:779]: MainEngineThread is returning 1635
MSI (s) (28:28) [09:33:37:888]: No System Restore sequence number for this installation.
This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\Cache\SQLSupport\x86\1033\SqlSupport.msi
MSI (s) (28:28) [09:33:37:888]: User policy value 'DisableRollback' is 0
MSI (s) (28:28) [09:33:37:888]: Machine policy value 'DisableRollback' is 0
MSI (s) (28:28) [09:33:37:888]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (28:28) [09:33:37:904]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (28:28) [09:33:37:919]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (28:28) [09:33:37:919]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (28:28) [09:33:37:919]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (28:28) [09:33:37:919]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (28:28) [09:33:37:919]: Restoring environment variables
MSI (c) (E0:88) [09:33:37:935]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (E0:88) [09:33:37:935]: MainEngineThread is returning 1635
=== Verbose logging stopped: 3-4-2009 9:33:37 ===

This post should definitely help you
http://blogs.msdn.com/sqlserverfaq/archive/2009/01/30/part-1-sql-server-2005-patch-fails-to-install-with-an-error-unable-to-install-windows-installer-msp-file.aspx?CommentPosted=true
Feroz
Mark as Answer if it helps. This posting is provided "AS IS" with no warranties and confers no rights.

HP 5610 Officejet all in one unable to scan

have misplaced the original installtion CD. have dowloaded from HP the complete program. I am able to print documents from pc, however, unable to scan as I have no ico or possibility to access the printer from PC. My initial installtion had a page that came up that asked what you wanted to do, scan, print, copy or fax. This new installtion does not show this option. Have reinstalled several times but still no access to this control icon. How can I get this back.?. Thanks for any help, this has me bottle necked at the moment, as scanning is what I really need to be doing at the moment. Thanks again

Hi @cedi,
Welcome to the HP Forums!
I understand that you are unable to scan with your HP Officejet 5610 on Windows 7. I am happy to help you with your scanning concerns!
I would recommend this scanning guide, A 'No Scan Options' or 'Scan settings are not set' Message Displays for HP All-in-One Printers When ....
Hope this resolves your issue!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Windows 8.1 client cannot delete shared server files.

We have one office that has a Windows 8.1 client on the network that cannot delete files in a shared folder on their server.
The folder is a catch all folder for the copier to scan to and contains all the PDF files it creates. When the one user tries to delete any of the PDF files they get an error saying the file is in use. We have tested by deleting files from
the server and also from other workstations.
We have rebooted the computer and also tried to resolve it by specifically giving the user full rights to the folder, but the problem remains persistent.

Hi,
There are several possible reasons for your situation, you might don’t have a permission of this folder, the folder is in use, a corrupted file is in current folder.
http://windows.microsoft.com/en-hk/windows/cant-delete-file-folder#1TC=windows-7 (Also applies for Windows 8.1)
First, I suggest to log on the computer with an administrator account to delete the folder and disconnect the network connection if possible, second, Run your computer in safe mode to delete the folder or files, to run computer in safe mode:
Restart your computer, meanwhile press F8 until you see the safe mode screen.
Hit enter at safe mode, log on the system as an administrator.
Find the folder or file you want delete.
Regards
Wade Liu
TechNet Community Support

5180c unable to scan and send to computer

I have HP Photosmart Printer and am unable to scan and send to my computer. I used to, but am unable to. How can I fix it?

Hello @Foxglove77,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the issue that you're experiencing when attempting to scan documents to your Windows 7 computer from your HP Photosmart C5180 All-in-One Printer.
To start troubleshooting I am going to have you download and run the HP Print and Scan Doctor Tool. This Tool will run on your computer and 'fix scanning' issues for you. Should any driver, software, or connection conflicts be found than the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you. Please click here to download and run the HP Print and Scan Doctor Tool.
Once the Tool completes, please test scanning again. Should the issue persist, please take note of any error messages.
If you do happen to see the message 'No Scan Options' when you attempt to scan from the front panel, please click here. Once the support document opens select the dropdown for 'How to scan with HP Software'. Next, click on 'Set up scan settings'. Lastly, select 'Control panel button settings' . Please use these instructions to reconfigure your front panel scan options. Once your scan settings have been reconfigured, please test scanning from the front panel again.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Error Message: HP 6700 unable to scan, copy, or send a fax

My printer screen has "unable to scan, copy, or send a fax" when I try to copy. Have Window Vista Basic.

Thanks for you message. My printer works now again.
My regards

Photosmart 6520 unable to scan editable text

I am unable to scan editable text from my HP Photosmart 6520 to my HP Envy Phoenix pc running Windows 8.1 64 bit.
It is possible to scan the document to the pc as a pdf file.
It is then possible to convert the pdf to a Word document but the text is not editable.
Is anyone able to help me with this please?
Note: I am able to convert pdf files sent to me via e-mail into word documents with editable text.
This question was solved.
View Solution.

Many thanks for explaining this all to me so clearly.
I will be following your advice and find suitable third party software.

The wizard was unable to scan documents...

Hi
I'm running FM 7 and WWPSE 7 under Windows 2000. Hardware is an IBM Thinkpad with 1 GB of RAM. Have just installed Quadralay's WebWorks Publisher 7. Whenever I try to convert an FM file I am confronted with the message "The Wizard was unable to scan documents in [project]".
A google search unearthed a document with ID 328048 in the TechNote database which pertains to this problem. Solution 2 suggested there refers to a KB document "How to establish Communication between WebWorks Publisher and FrameMaker 7" which is thought to be in the Knowledge Base of the Quadralay web site (www.webworks.com/support/).
However, I was unable to find such a document - neither in Quadralay's nor in Adobe's KBs.
Being totally stuck I wonder if someone out there can help me out.
Thanx in advance
Rolf Laeuffer, Switzerland

Rolf:
Where did you get the WebWorks (as distinguished from the newer ePublisher Pro) installation program?
As a former and generally less than impressed customer of Quadralay, I recall that the installation program shipped on the CD-ROM for one of the last releases of the older WebWorks Pro was defective the day it was delivered.
The solution was to go to the Quadralay Web site, complete a cumbersome registration process so as to acquire access to the support portion of the site, and download an updated installation program.
At this point, however, I don't believe that Quadralay will today retroactively support any versions of WebWorks Pro. That in turn may mean that you might not be able to acquire the updated installation program.
As Art suggested, I would recommend contacting Quadralay. Good luck -- they're not as far as I know anyone's favorite vendor...
Cheers & hope this helps,
Riley

Scanning is not working I unable to scan

Dear Sir
My scanning is not working I am unable to scan my printer name is HP Deskjet F4488
Kindly helpt me to resolve this issue at the earliest. What steps I need to take or follow
Anticipating your best co-opeartion
Thanks & Regards
Dinesh Poojary

Hello @kukuduku,
Welcome to HP Forums!
I understand you're unable to scan a document using the Deskjet F4488. I will do my best to assist you! First, I need to find out your operating system on your computer? Windows or Mac?
How is this printer connected? Ethernet (Wired) or USB?
Are you receiving an error message when you scan a document? Please verify this information and I will assist you further. Have a great day!
I worked on behalf of HP.

Restore BOOTCAMP from .dmg image - Unable to scan (invalid argument)

I'm having trouble getting my maching back in order after a crash. I'm running a MacBook Pro 13" mid-2009 with a Bootcamp partition. Last week my harddrive crashed or something and I wasn't able to boot into either drive. Using the Snow Leopard install DVD and Disk Utility I made .dmgs of the entire HD and each of the partitions (Mac HD and Bootcamp - maybe overkill but..). I have since been able to restore my Mac side from the image, even without installing OSX - I just restored from the image using Disk Util again and everything seems to work fine. But, now I've been trying to do the same thing with my Bootcamp side - I have a separate .dmg for that. Everything seems to go fine except that when I try to restore it tells me the image needs to be scanned and when I scan I get the error message: "Unable to scan BOOTCAMP.dmg (invalid argument)". I've tried using different schemes of compression/ no compression on the image, tried to convert to a .cdr then rename to .iso and restore using Windows' native Recovery option. I even tried Terminal - sudo asr restore -noverify -source _________ -target __________ , but it wouldn't let me drag and drop in the Bootcamp drive icon...
Now I don't know what to do but ask.
Has anyone solved this problem????

Hi, and thanks for your reply.
Is there anyway I can convert my .dmg or .cdr/.iso to something that winclone can use?
ps I did finally get Disk Utility to scan the image. I had to convert it to a compressed .dmg from the uncompressed one and it finished it fine but still in Restore in Disk Util. I can't set the destination as my bootcamp partition.
Looks like I'll have to reinstall everything then eh? Well thanks for your help.

"Unable to capture window image"

if I select a window to be screenshot, I get this error:
Your screen shot can’t be saved.
Unable to capture window image.
(shortcut: cmd-shift-4 and then space)
It seems to be new in Lion. Never had that problem before. And regular screenshots seem to work fine (cmd-shift-3).
Thanks for any help! ~ Kai

Thanks Davide ...
I created com.apple.screencapture.plist with Terminal and restarted the Mac.
The first couple of window screenshots worked on a Chrome browser window (command-shift-4, then space bar). But it did not work on other app's windows (Finder, Carousel).
Then I switched back to Chrome and I didn't work there too anymore. Crazy thing is that now it works on Finder windows. Very very strange.
All this is only true for capturing a whole window content (command-shift-4, then space bar)
~ Kai

I am unable to scan from my HP all in one printer/scanner

Since installing Mavericks I am unable to scan using my HP printer/scanner. I have uninstalled the software and tried to just use Apple method - but really cannot find out how to scan and save. Does anyone have any ideas?

Hi eleanorfromhunton bridge,
Thanks for visiting Apple Support Communities.
Be sure to use the steps in these articles to set up and scan with your scanner:
OS X Mavericks: Set up a scanner
http://support.apple.com/kb/PH14252
OS X Mavericks: Scan an image
http://support.apple.com/kb/PH14251
If the steps above do not work, these printer troubleshooting tips may also help with scanner troubleshooting:
Delete the affected printer, then add the printer again.
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
Contact the printer vendor or visit their website for further assistance.
From:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Regards,
Jeremy

Unable to scan windows 8.1 client

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