Unable to set user environment in instlation

hi experts,
im trying to install ecc 6.o enp 4 ready on AIX db3 on ibm power PPC 64
i stuck after database installation, its said database client and server version mismatch, and installation is stopped
then i uninstalled db users groups but its asking manually to remove DB2/SID directory and /usr/sap/<SID> directory.
and if i try to run again sapinst its stucks on create users and give error unable to create user environment.
the error is
ERROR      2010-10-02 03:08:16.977 [sixxcstepexecute.cpp:950]
FCO-00011  The step setUserEnvironment with step key |NW_ABAP_OneHost|ind|ind|ind|ind|0|0
|NW_Onehost_System|ind|ind|ind|ind|1|0|NW_Users_Create_Do|ind|ind|ind|ind|5|0|setUserEnvi
ronment was executed with status ERROR .
does anyone faces similar problem earlier, how can i proceed?
thankx in advance
Edited by: nikhil jadhav on Oct 1, 2010 1:11 PM

Hi
Have you found a solution to this problem?
I am trying to create User accounts in my Windows AD, and I keep getting the error :
*"Unable to set user info. The name provided is not a properly formed account name"*

Similar Messages

  • Warning! task_eval_init(): unable to set User/Group baseDN

    Hi,
    I have installed Directory server on Unix platform.
    Installation went successful. While doing the installation, I have given the userid to run the server as "admxxx" and group as "www".
    After the installation, the server started properly but with a warning message that "warning: daemon is running as super-user". And I was able to open the console and do whatever I wanted.
    We have created 3 more directory server instances and we imported an LDIF file into one of the instances successfully.
    Now the problem is, whenever we start the admin server, we are getting the following message.
    bash-2.03# ./start-admin
    Info: Cache expiration set to 600 seconds
    Warning! task_eval_init(): unable to set User/Group baseDN
    Netscape-Administrator/4.2 B2002.057.2313
    startup: listening to http://servername, port 6061 as root
    warning: daemon is running as super-user
    Can any one tell why I am getting the message Warning! task_eval_init(): unable to set User/Group baseDN ?
    This is very urgent. We have configured this LDAP to SiteMinder server.
    Thanks in Advance,
    Murthy

    zhangping,
    I don't recognize your error. But are you using ldap for logging into SunMC ? This is not possible.

  • Unable to set user info

    I am creating a duplicate account(concatenated with numerics to attributes) in AD and could not figure out what was going wrong?
    <ResultItem type='message' status='error'>
    <Message id='Unable to set user info: &#39;SetInfo(): 0X80072035: , 00002016: SvcErr: DSID-031A0FC0, problem 5003 (WILL_NOT_PERFORM), data 0&#xA;, The server is unwilling to process the request.&#xD;&#xA;'>
    </Message>
    </ResultItem>
    Any suggestions please?

    Hi
    Have you found a solution to this problem?
    I am trying to create User accounts in my Windows AD, and I keep getting the error :
    *"Unable to set user info. The name provided is not a properly formed account name"*

  • Microsoft Intune was unable to set the desired mobile device policy for one or more users due to the following error: A2CE0100

    Hi!
    We have fatal or critical error message on Microsoft Intune Portal but all agents are working just fine. Before opening support ticket we would like to hear comments from the experts on this forum. We would also like to fix this error before starting to
    manage mobile devices with Intune.
    Error message on Intune Portal:
    "Microsoft Intune was unable to set the desired mobile device policy for one or more users due to the following error: A2CE0100"
    Repeated: 19 times.
    Class: (System) Policy
    Random Fatal error message on C:\Program Files\Microsoft\OnlineManagement\Logs\PolicyAgent.log found from one Windows 8.1 client:
    2015-02-21 08:49:20:704 2852 1ab0 FATAL: DocumentProvider::IndicateToConsumer/pp->ProcessPolicies(NULL, NULL, NULL, NULL) failed with error 0x800704d5.
    That said, we are not facing any specific problem but we would like to find symptom of this repeating error message on Intune Portal . We would appreciate to get any thoughts about this case.
    Br.
    Jukka

    Hi Jukka,
    Mobile policy doesn't apply to clients using the Full Client download.  Please open a support case so the team can assist in further troubleshooting.
    Thanks,
    Jon L. - MSFT - This posting is provided "AS IS" with no warranties and confers no rights.

  • How to set Multi User Environment in the weblogic 5.1 and 6.1 server..(Urgently)

    Hi all,
    I need to know how to set Multi User Environment in the weblogic 5.1
    properties file..
    Here my question is..:)
    1) I have a database with multiple users and having different privileges
    for the users.. and i need to use all the privileges when user aceess
    the database through weblogic server connectionPool.
    2)According to the user privileges i need access the database tables
    content and gives the frontEnd(jsp).
    3)How to modify dynamically weblogic.properties file in the weblogic
    5.1.
    If anybody having idea reg. this issues pl...help me..
    Thanks in advance
    Chandu([email protected],[email protected])

    Hi. A JDBC connection pool is a set of identical, interchangeable, pre-made
    connections, and the controls to make sure only one user uses a particular
    connection at any one time. If you want to have different DBMS users, you can
    have a separate pool for each DBMS user, which may contain as many or few
    connections as you want. Some applications has a pool for the accounting
    applications, and another for the sales applications etc. Some do have a
    separate pool for john, jane, joe etc, each with one connection. Pools
    can be created and destroyed dynamically using the dynamic pool API.
    Joe
    softstar wrote:
    >
    Hi all,
    I need to know how to set Multi User Environment in the weblogic 5.1
    properties file..
    Here my question is..:)
    1) I have a database with multiple users and having different privileges
    for the users.. and i need to use all the privileges when user aceess
    the database through weblogic server connectionPool.
    2)According to the user privileges i need access the database tables
    content and gives the frontEnd(jsp).
    3)How to modify dynamically weblogic.properties file in the weblogic
    5.1.
    If anybody having idea reg. this issues pl...help me..
    Thanks in advance
    Chandu([email protected],[email protected])

  • Set User preferences in oracle portal’s database in portal environment

    Hi All,
    I need to set User preferences in oracle portal’s database in portal environment.
    I need to get some oracle PL/SQL API for the said purpose.
    In user preferences I need to save Preference name and preference value.
    Can any one have idea?
    Regards
    Amit Tiwari

    http://www.oracle.com/technology/products/ias/portal/html/plsqldoc/pldoc1014/index.html
    and http://www.oracle.com/technology/products/ias/portal/html/plsqldoc/pldoc1014/wwpre_api_name.html
    Patrick.

  • Firefox 4 multi user environment in linux: How to set global settings?

    <blockquote>Locking duplicate thread.<br>
    Please continue here: [/questions/826921]</blockquote><br>
    Hi,
    We used to be able to change settings in all.js file in FF 3.x.x platform, for changing settings like, proxy, authentication, etc. We installed FF 4.0.1 in linux, but, I can't find the all.js file to change any of the global settings in FF 4.0.1.
    Could you please point me how to changeglobal settings in FF 4.x version?
    thanks in advance.

    Hi. A JDBC connection pool is a set of identical, interchangeable, pre-made
    connections, and the controls to make sure only one user uses a particular
    connection at any one time. If you want to have different DBMS users, you can
    have a separate pool for each DBMS user, which may contain as many or few
    connections as you want. Some applications has a pool for the accounting
    applications, and another for the sales applications etc. Some do have a
    separate pool for john, jane, joe etc, each with one connection. Pools
    can be created and destroyed dynamically using the dynamic pool API.
    Joe
    softstar wrote:
    >
    Hi all,
    I need to know how to set Multi User Environment in the weblogic 5.1
    properties file..
    Here my question is..:)
    1) I have a database with multiple users and having different privileges
    for the users.. and i need to use all the privileges when user aceess
    the database through weblogic server connectionPool.
    2)According to the user privileges i need access the database tables
    content and gives the frontEnd(jsp).
    3)How to modify dynamically weblogic.properties file in the weblogic
    5.1.
    If anybody having idea reg. this issues pl...help me..
    Thanks in advance
    Chandu([email protected],[email protected])

  • Why do users get "unable to set template properties" message?

    Hi there,
    I am trying to administer a new site that was created with DW and has a .dwt (Templates/ locatedat the site root). I'm creating "Publisher" role connection keys so users can edit their subsections of the site. Users should be able to modify template properties when they edit/create new pages.
    While testing the keys, the users report that they can connect and edit pages. However, when they try to modify template properties on either a new or existing page, they get this message "Unable to set template properties" and are prevented.
    I've tried redefining the site and starting all over, tried CS3 vs. CS4 to see if it was a compatibility issue, looked at forum after forum but can't find any answers. I am experienced with DW but new to Contribute administration so I don't know what else to try. Hoping that someone will have encountered this before and can suggest a solution.
    Thanks in advance!
    ps- Let me know if there's other info I can provide to help troubleshoot.

    I did find this April 9, 2009 post from majtom2grndctrl that suggests the issue is how contribute treats https:// sites. My site is set up as majtom2grndctrl described and I am having the same problem.
    "I've got a problem with not being able to edit Template Properties on our test sites we host on HTTPS servers. I've narrowed down the problem to Contribute CS4 ignoring the website root configuration when it looks for the Templates folder. For example, say you have a site hosted at the following address:
    https://www.yourdomain.com/yourfolder/
    Contribute is configured to know your site is in /yourfolder/, but for whatever reason, when you open or create a page, and Contribute reads the InstanceBegin template="/Templates/file.dwt" tag at the beginning of HTML documents, it looks for a Templates folder at the HTTP server root, not in /yourfolder/. This prevents Contribute from loading the template while editing a document, and any attempt to edit Template Properties will yield the infamous "Unable to set template properties" dialog box."

  • Unable to start User Profile Sync Service

    Hi,
    I am currently facing some issues with starting the User Profile Sync Service on my SP2013 farm.. I was wondering if someone could help me out a bit.
    I have successfully installed the SP2013 farm on a environment that has access to our AD etc. and I have also
    restored the database from SP2007 and converted it to Claims authentication etc. The one thing I can’t get to work is to enable the User Profile Sync Service on the server. I have checked quite a bit of TechNet blogs and other sites and tried almost everything
    suggested but it still fails. I’ve also recreated the farm from scratch yesterday again but no luck still
    L.
    The below is what I have done:
    Farm Admin account – spadmin2013 is local admin on all SP Farm servers (2 WFE and 2 APP Servers) and has log on locally rights as well on security policy. On the SQL DB it has dbo permissions on the Sync, Profile and Social DB’s.
    Farm Service account – spservice-s is a managed farm account that is used to run the various services of the farm (used during the config wizard part).
    From within the Admin Control Panel I have verified the managed accounts and it is indeed spadmin2013 which owns the User Profile Sync Service (not the application itself). When I try to start the service it tries to do that for 5-10 minutes and then fails
    and goes back to stop and I do not see any error. I have created a custom service application with new database that runs on spadmin2013/spfarm/ldap accounts etc. I can see from the Windows services – FIM and FIMSync service try to start using the spadmin2013
    and then go back to disabled. I have also tried giving the spadmin2013 rights to replicate the AD as few blogs suggested that. I am not sure where this is going wrong or what is missing. I had successfully got this to work and still can get it to work on my
    first SP2013 server which is a standalone – running SQL, SP app and WFE on the same box.
    In fact I also tried to activate this service first before I joined my 3 other servers to the farm and had no luck. I am kinda lost here as to what is going on! 

    Right. i ran a new log as suggested. I have also cleared the config cache and created a Powershell profile as suggested in this link - http://blogs.msdn.com/b/bryanbolling/archive/2014/01/02/unable-to-start-user-profile-synchronization-service.aspx
    I checked the ULS Logs and i can see the below error -
    ILM Configuration: Validating account.
    ILM Configuration: Validating the system groups
    ILM Configuration: Setting up WMI
    ILM Configuration: Setting required permissions
    ILM Configuration: Create install config file
    ILM Configuration: Update source project
    ILM Configuration: Changing service account credentials
    ILM Configuration: Setting policy for service account
    Updating SPPersistedObject UserProfileApplication Name=User Profile Sync Service. Version: 63903 Ensure: False, HashCode: 55647834, Id: ef1ec55c-aa15-4cb7-a9fe-498382a88b4e, Stack:
    at Microsoft.Office.Server.Administration.UserProfileApplication.Update()
    at Microsoft.Office.Server.Administration.UserProfileApplication.SetupSynchronizationService(ProfileSynchronizationServiceInstance profileSyncInstance)
    at Microsoft.Office.Server.Administration.ProfileSynchronizationSetupJob.Execute(SPJobState state)
    at Microsoft.SharePoint.Administration.SPTimerJobInvokeInternal.Invoke(SPJobDefinition jd, Guid targetInstanceId, Boolean isTimerService, Int32& result)
    at Microsoft.SharePoint.Administration.SPTimerJobInvoke.Invoke(TimerJobExecuteData& data, Int32& result)
    SQL connection time: 131.92704 for Data Source=SPSQLAGL;Initial Catalog="Sync DB";Integrated Security=True;Enlist=False;Pooling=True;Min Pool Size=0;Max Pool Size=100;Connect Timeout=15;Application Name="SharePoint[OWSTIMER][1][Sync DB]"
    ILM Configuration: Configuring database
    ILM Configuration: Error 'ERR_CONFIG_DB'
    UserProfileApplication.SynchronizeMIIS: Failed to configure MIIS post database, will attempt during next rerun. Exception: System.Configuration.ConfigurationErrorsException: ERR_CONFIG_DB
    at Microsoft.Office.Server.UserProfiles.Synchronization.ILMPostSetupConfiguration.ValidateConfigurationResult(UInt32 result)
    at Microsoft.Office.Server.UserProfiles.Synchronization.ILMPostSetupConfiguration.ConfigureMiisStage2()
    at Microsoft.Office.Server.Administration.UserProfileApplication.SetupSynchronizationService(ProfileSynchronizationServiceInstance profileSyncInstance).
    UserProfileApplication.SynchronizeMIIS: End setup for 'User Profile Sync Service'.
    Updating SPPersistedObject ProfileSynchronizationSetupJob Name=ProfileSynchronizationSetupJob. Version: 63899 Ensure: False, HashCode: 36296732, Id: 7aeb377f-8bd1-453d-b6be-6a373eaf350d, Stack:
    at Microsoft.SharePoint.Administration.SPJobDefinition.Update()
    at Microsoft.Office.Server.Administration.ProfileSynchronizationSetupJob.Execute(SPJobState state)
    at Microsoft.SharePoint.Administration.SPTimerJobInvokeInternal.Invoke(SPJobDefinition jd, Guid targetInstanceId, Boolean isTimerService, Int32& result)
    at Microsoft.SharePoint.Administration.SPTimerJobInvoke.Invoke(TimerJobExecuteData& data, Int32& result)
    Leaving Monitored Scope (Timer Job ProfileSynchronizationSetupJob). Execution Time=6041.65717333333
    Name=Timer Job User Profile Sync Service_ProfileSynchronizationJob
    Updating SPPersistedObject ProfileSynchronizationSetupJob Name=ProfileSynchronizationSetupJob. Version: -1 Ensure: False, HashCode: 13918585, Id: 21e01df1-8772-487d-bd56-f699b3912bda, Stack:
    at Microsoft.SharePoint.Administration.SPJobDefinition.Update()
    at Microsoft.Office.Server.Administration.UserProfileApplication.StartSynchronizationServiceSetupTimer(String strSyncMachineAddress)
    at Microsoft.Office.Server.Administration.UserProfileApplication.SynchronizeMIIS()
    at Microsoft.Office.Server.Administration.ILMProfileSynchronizationJob.Execute()
    at Microsoft.Office.Server.Administration.UserProfileApplicationJob.Execute(SPJobState jobState)
    at Microsoft.SharePoint.Administration.SPTimerJobInvokeInternal.Invoke(SPJobDefinition jd, Guid targetInstanceId, Boolean isTimerService, Int32& result)
    at Microsoft.SharePoint.Administration.SPTimerJobInvoke.Invoke(TimerJobExecuteData& data, Int32& result)
    Updating SPPersistedObject ProfileSynchronizationSetupJob Name=ProfileSynchronizationSetupJob. Version: 63913 Ensure: False, HashCode: 13918585, Id: 21e01df1-8772-487d-bd56-f699b3912bda, Stack:
    at Microsoft.SharePoint.Administration.SPJobDefinition.Update()
    at Microsoft.Office.Server.Administration.UserProfileApplication.StartSynchronizationServiceSetupTimer(String strSyncMachineAddress)
    at Microsoft.Office.Server.Administration.UserProfileApplication.SynchronizeMIIS()
    at Microsoft.Office.Server.Administration.ILMProfileSynchronizationJob.Execute()
    at Microsoft.Office.Server.Administration.UserProfileApplicationJob.Execute(SPJobState jobState)
    at Microsoft.SharePoint.Administration.SPTimerJobInvokeInternal.Invoke(SPJobDefinition jd, Guid targetInstanceId, Boolean isTimerService, Int32& result)
    at Microsoft.SharePoint.Administration.SPTimerJobInvoke.Invoke(TimerJobExecuteData& data, Int32& result)
    I have verified the spadmin2013 does have dbo permissions and also is part of security & sysadmin in sql server. I run SQL 2012 with SP1

  • REP-0004: Warning: Unable to open user preference file.

    Hi,
    I am creating an invoice header in Payable through open interface in r12. I have inserted one line in  ap_invoices_interface table.
    When I run Payables Open Interface Import request, it completes normal but invoice does not create.
    Please see below log file and provide your guidence.
    Payables: Version : 12.0.0
    Copyright (c) 1979, 1999, Oracle Corporation. All rights reserved.
    APXIIMPT module: Payables Open Interface Import
    +---------------------------------------------------------------------------+
    Current system time is 24-DEC-2013 12:39:46
    +---------------------------------------------------------------------------+
    +-----------------------------
    | Starting concurrent program execution...
    +-----------------------------
    Arguments
    p_source='MANUAL INVOICE ENTRY'
    p_batch_name='test4'
    p_purge_flag='N'
    p_trace_switch='N'
    p_debug_switch='N'
    p_summary_flag='N'
    p_commit_batch_size='1000'
    p_user_id='19334'
    p_login_id='2499994'
    Current NLS_LANG and NLS_NUMERIC_CHARACTERS Environment Variables are :
    American_America.AR8MSWIN1256
    Enter Password:
    REP-0004: Warning: Unable to open user preference file.
    MSG-00000: 0 invoice(s) were created during the process run
    MSG-00000: 0 invoice(s) were fetched during the process run
    MSG-00000:  summarize flagN
    MSG-00883: After Repport Trigger: Setting the Org Context to Multiple
    Report Builder: Release 10.1.2.3.0 - Production on Tue Dec 24 12:39:47 2013
    Copyright (c) 1982, 2005, Oracle.  All rights reserved.
    Regards
    Farooq

    Please also see if the following docs help.
    R12: Master Troubleshooting Guide for Supplier Contacts Open Interface Import Report (APXSCIMP) [Video] (Doc ID 1373699.1)
    R12: REP-0004 Error While Running Supplier Contacts Open Interface Import Program (APXSCIMP) (Doc ID 1195815.1)
    R12: APXSUIMP Ends With REP-0004 Error, But Output Does Not Display Reason for Rejection (Doc ID 1060824.1)
    Thanks,
    Hussein

  • How do you resolve the issue with an error message on the Mac mini server stating Unable to get users

    How do you resolve an issue when creating groups on a Mac Mini Server when this error message appears.
    "Unable to get Users & Groups State, The Open Directory master was created, but a problem was encountered trying to refresh the state of the server. Check log files for more info."

    Most likely, the Server was not configured correctly - DNS is a common issue, If DNS is not configured properly, OD will not be happy. You can run
    sudo changeip -checkhostname
    in Terminal to see of DNS is up and running.
    Here's a great tutorial (not mine) for setting up OS X Servers. The page says it's for a typical school environment, but it can be applied in many other environments.
    http://www.wazmac.com/servers_network/fileservers/osxserver_setup/index.htm
    hth
    Jeff

  • Unable to connect to environment after migrating Security from BPC 7.5 to BPC 10.1

    Hi Experts,
    We are working on BPC 7.5 to BPC 10.1 NW migration and after migrating the environment, we are unable to connect to environment.
    While trying to access, we are getting the following error:
    After taking a backup of the necessary environment in BPC 7.5 NW we are carrying out the 2 steps in the BPC 10.1 NW box:
    Step 1 : Tcode UJBR - Restore the environment in BPC 10.1
    Results: This is working fine.
    Step 2: Program UJT_MIGRATE_75_TO_101 - Running the migration utility in BPC 10.1 to make the objects compatible with BPC.
    2.1 Execute without Security Mapping
    Results:
    This is working fine. We are able to connect to the Environment and access the dimensions and models.
    2.2 Execute with only Security Mapping
    Results:
    After this step, we are not able to access the environments and are getting the Logon error.
    cannot get model "" in environment "xxxxxx" from Admin module
    The logon attempt failed; contact your administrator.
    If you have any options to resolve this error, it would be great.
    Else, we will have to re-build the entire security design manually.
    Regards,
    Sushant Pradhan

    Hi Andy,
    Thanks for your response. Yes, my id has SAP_ALL authorization.
    Still unable to access the environment after migrating security.
    To make things less complicated, we went back to BPC 7.5 NW - deleted all unwanted user ids, we kept only 3 user ids. Then, we took backup of application set and restored it in BPC 10.1.
    We created a mapping file of those 3 user ids in BPC 10.1 as NW user ids and executed the Migration utility. Again we have same error.
    Regards,
    Sushant Pradhan.

  • Unable to set node credentials...

    I have setup the server as an OD master, and up until now it hasn't had problems binding, although I haven't been able to get any users to authenticate for any services, other than my local admin account.
    I haven't made any changes, but now when opening ServerPrefs, I get the following error:
    "Unable to set node credentials for /LDAPv3/127.0.0.1 with the record name server.mydomain.com$ There may be a problem with the Open Directory service."
    Any ideas where I went wrong?

    It isn't something that a patch is going to cure.
    I believe it does have something to do with the network and probably therefore the ip address / naming as the authentication does seem to be tied to the network location.
    I've managed to move things on a little in that I have bound user accounts on other machines such that when someone logs onto their laptop it will tell them they have an account on the server and provide a logon after which their account is bound and (I think) marked as 'managed' in their Preferences | Accounts. This provides additional sections in iCal and Address Book although these don't work. The only person who can log into the web stuff such as the wiki is the server admin and I still can't access the Server Preferences or authenticate the Server Admin so can't make much in the way of changes.
    I've submitted my application to Apple for support using the card provided with the Mac Mini. This was last Thursday and I've not yet received confirmation that this is live. As soon as it is I'll be having a long conversation with Apple Support.
    I sort of sympathise with Apple as the server is clearly at least an order of magnitude more complicated than the admin involved with just a desktop. Having said this, however, they do need to get this sort of thing sorted by making it slicker, providing more online support for these problems if they have any aspirations towards the smaller office or even home environment which don't have dedicated IT support staff.

  • Unable to set import lock for software component version

    Hi team,
    While importing object (.tpz) file into integration repository we are getting error message as below.
    ======
    Unable to set import lock for software component version <XXXX>-COMMON,1.0 of <XXX>.com because user <userid> is currently importing data to this component
    try again once user <userid> has finished importing data
    =======
    We checked with the user and found he is not doing any activity in fact he logged off. the developer wants to import and how do we terminate this import attement and proceed with new importing of the  same object
    We wan't to avoid cache refresh as this is production environment
    We already performed clear SLD data cache with in the IR not for whole.
    Thanks
    Vijay

    Hi Vijay,
        Thefollowing threads speak about the locking issues with the IR objects .Hope this will help you out in resolving the issue.
    http://help.sap.com/saphelp_erp2005/helpdata/EN/93/a3a74046033913e10000000a155106/content.htm
    Internal lock version management : Unable to copy objects
    Thanks,
    Ram.

  • Service Desk Unable to set status to Customer Action and Proposed Solution

    Hi Everyone,
    We are unable to set a service desk issue to the status Customer Action or Proposed solution.
    I have someone create a new issue in the bakend system and when I receive the issue I assign it to myself as the processor. When I try to set teh status to Customer action it is grayed out.
    I have checked the following:
    1. As a test I assigned My user with sap_all profile so does not appear to be authroisation related
    2. The status profile has all six standard values (New, customer action, In Process, Sent to SAP, Proposed Solution, Confirmed).
    3. The transaction types have been defined using the standard profiles for Text Det. Procedure, Partnet Determination Procedure, Status Profile. The Partner Function ORG is set to Sold-To-Party , The date profile is a SRV_SLA_ITEM and the Action profile is set to SLFN0001_ADVANCED. The Org Data Prof is set to a customer defined one: ZSSC000000001.
    4. I have checked transaction ppoma_crm and the org structure and my user is assigned to a team lead position.
    Your assistance is greatly appreciated.
    Michael

    Hi Michael,
    please check your status profile for the "lowest status no." and "highest status no." values of the status values as Alex mentioned!
    You can find this in SPRO under "SAP Solution Manager> Scenario-Specific Settings>Service Desk>Service Desk>Status Profile".
    If the "high" value of the status "New" is lower than the status number of status "Customer Action" than you can not set the message from "New" to "Customer Action"!
    Hope this helps,
    Christoph

Maybe you are looking for