Unable to Share contacts between two specific users in Outlook 2013/Exchange

My brother is trying to share his contacts with his associate, and she is trying to share them back. He managed to right-click on his contacts folder and send out the invitation. She successfully accepted the invitation, and she also accepted his request
for her to share her contacts with him. When the email arrived, we clicked on OPEN, but we received an error stating that the shared folder could not be opened.
We tried with another employee, and we could share my brother's contacts with him, and he could share his contacts with my brother. Likewise, he was able to share his contacts with the associate, and the associate could share her contacts back with the employee.
I am not sure what to do now.
We made sure that the associate either manually entered the address for my brother, or she clicked on TO and found the address in the global address list. She did NOT begin to type and then accept the suggested address (we are aware that this will cause
sharing to fail).
What else can we try? Are there any procedures to determine what the current problem is?
Thank you.

Hi,
Please make sure the Contact folder permissions are set correctly between these two users. Then we can use the following steps to open the shared contact:
1. Open Outlook and switch to People/Contact Navigation Pane.
2. Click Open Shared Contact in Ribbon.
3. Type the user name who have shared Contact folder to this user or directly click Name button to select the user.
4. Click OK to open the shared folder.
Then the shared contact folder can be listed under your Contact folder list.
Regards,
Winnie Liang
TechNet Community Support

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As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios.
If the issue still persists and you want to return to this question, please reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.
In addition, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems.
Thanks!
Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading
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