Unable to unlock my device-938​0

Hi,
Please help me in unlocking my BB device-9380. Device was under BB enterprise plan-corporate plan. Now I left the company and wanted to use the device with new mobile number. I have forgotten my BB password. However was able to reset the password in BB website, but device is not accepting new password. please help.
You may write to [removed personal information]
Thanks in Advance.
Regards
Rajesh

Hi and Welcome to the Community!
Please see this "sticky" post for helpful information concerning your BBID situation:
http://supportforums.blackberry.com/t5/BlackBerry-​World/How-to-regain-access-to-your-BBID/td-p/25467​...
Hopefully, this information will be of use to you.
However, given what you describe, if your former BES admins did not properly separate your BB from their system and also properly cleanse your device, then you may still have problems. Refer:
Article ID: KB30076 How to check for an IT Policy on a BlackBerry smartphone
If there is an IT Policy on the device, then you need to remove it...this procedure is the only way for you to do it alone:
Article ID: KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • Replaced iphone 4s but apple didn't inform carrier. Now unable to unlock that device since IMEI is not the one associated with my account. How do I get phone unlocked?

    iphone 4s replaced under warranty. Carrier (O2 Uk) not informed by Apple or me of this. I have updatesd to 5C but gave 4S to son. Trying to get 4S unlocked to use SIM only contract but O2 won't / can't unlock since the IMEI now doesn't match the one they have on file for my original 4S at start of contract.
    Can anyone help?
    Cheers

    Call AppleCare & they can fix this for you, or go back to the Apple store that replaced your phone. No one here can help you.

  • Unable to unlock device

    Upon Changing the SIM Card, I could not press the # key which was to be used as my PASSWARD to open the Device ( Blackberry Curve 8900 Titanium smartphone)
    I understood although the # key not appearing on the display but could be actually getting registered and I tried three attempts with my PASSWARD but each time got incorrect Passward message.
    Subsiquently I removed the SIM card and again tried to Unlock the device. THIS TIME GETTING THE # Key Preessed but now getting 7/10 Enter Passward message for unlocking the BB Device.
    WOULD YOU PLEASE HELP ME HOW TO OPEN MY DEVICE?

    sungal1873 wrote:
    Upon Changing the SIM Card, I could not press the # key which was to be used as my PASSWARD to open the Device ( Blackberry Curve 8900 Titanium smartphone)
    I understood although the # key not appearing on the display but could be actually getting registered and I tried three attempts with my PASSWARD but each time got incorrect Passward message.
    Subsiquently I removed the SIM card and again tried to Unlock the device. THIS TIME GETTING THE # Key Preessed but now getting 7/10 Enter Passward message for unlocking the BB Device.
    WOULD YOU PLEASE HELP ME HOW TO OPEN MY DEVICE?
    Hi sungal1873,
    Are you pressing the alt key?
    Please thank those who help you by clicking the button.
    If your issue has been solved, please resolve it by marking "Accept as Solution"

  • HT1414 I am unable to restore my device as my ipad has been disabled.

    I am unable to restore my device as my ipad has been disabled. This was caused by enetering the incorrect security code too many times. However, i know that security code entered was in fact correct so do not understand why it would not unlock.

    No i actually locked my screen straight away after creating the code just to test it. That's what makes it so frustrating is that there is no way the code i entered was wrong. I ended up trying 0000 incase their was a sort of default code but nothing. When setting up the code you have to enter it twice to make sure you don't make an error, so i know i have been entering the right code.

  • HT201263 Hi. I forgot my passcode and now I am unable to unlock my ipod. I tried restoring it using itunes in recovery mode as well as dfu mode but it says unable to restore,unknown error occured (3004).  Please help me out. My ipod is locked for one hour

    Hi. I forgot my passcode and now I am unable to unlock my ipod. I tried restoring it using itunes in recovery mode as well as dfu mode but it says unable to restore,unknown error occured (3004).  Please help me out. My ipod is locked for one hour now.

    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
    1. iOS- Forgotten passcode or device disabled after entering wrong passcode
    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
    4. What to Do If You've Forgotten Your iPhone's Passcode
    5. iOS- Understanding passcodes
    6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    Forgotten Restrictions Passcode Help
    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
    Also, see iTunes- Restoring iOS software.

  • I am unable to unlock my touch slide in iphone 4

    i am unable to unlock my touch slide in iphone 4

    Hello Manumathew53,
    It sounds like you are swiping your screen to unlock your phone but it is not swiping. Take a look at the info from the following article about troubleshooting the touch screen:
    iPhone, iPad, iPod touch: Troubleshooting touchscreen response
    http://support.apple.com/kb/ts1827
    Restart your device
    Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
    If you can't restart your device, reset it by pressing and holding the Sleep/Wake button and the Home button at the same time for a least ten seconds, until the Apple logo appears.
    Clean the screen with a soft, slightly damp, lint-free cloth.
    Avoid using the device while wearing gloves, with wet hands, or immediately after applying hand lotion.
    If you have a protective case, or if you are using a plastic sheet or film on the display, try removing them and testing the device without it.
    If the steps above don't resolve your issue, please schedule a service appointment with an Apple Retail Store for evaluation. If an Apple Retail store is not an option, contact Apple to find out your best service option or see theService FAQ for your product.
    Additional Information
    Tip: To isolate an issue related to a portion of the Multi-Touch display, follow these steps:
    Open the Maps application and double-tap each corner, then the center, to verify that it zooms in to each section.
    If a specific area is affected in another application, note the location and try to verify touch functionality for that location in the Maps application.
    On iPhone and iPod touch, you can also use Calculator:
    Open the calculator app to test all but the top row of the screen. Press each button on the calculator and verify activity.
    To test the area at the top of the screen, rotate the device to change to the scientific calculator and press the buttons in the left or right two rows.
    When speaking with a Mac Genius or Service Provider, you can use this information to assist with evaluation of your issue.
    Thank you for using Apple Support Communities.
    All the best,
    Sterling

  • I am unable to unlock my ipad, it says "connct to itunes" any help?

    i am unable to unlock my ipad, it says"connect to itunes", any help?

    See if any of these suggestions help.
    Tap the "waiting" or "installing" icon and see if you can pause it. If it does pause, then tap it again and see if it will resume. If that works, repeat the same steps for each icon.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
    You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered.
    If all else fails, you might be best served if you download the updates or the apps in iTunes on your computer and then sync the content to your iPad.

  • I am using iphone 4s in India. I am facing a problem that some times when I got a call, my iphone got stuck and unable to unlock and I lost that call unattended. Then I have to reboot my iphone.

    I am using iphone 4s in India. I am facing a problem that some times when I got a call, my iphone got stuck and unable to unlock and I lost that call unattended. Then I have to reboot my iphone. There after it starts working. And in another incidence my iphone home page automatically shows extra large fonts. Plz help to encounter these problems. Sunil

    Restore the phone from backup.  If this does not work, restore the Phone as a new device not using backup at all.

  • I have an ipod touch 5 gen AND am unable to unlock scree what could b the problem

    I have an ipod touch 5 gen and am unable to unlock my screen what could b the problem

    Try:                                               
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • My nokia c5-00 is Unable to Unlock phone, please h...

    settings>settings>general settings>security>phone & sim card>phone autolock period> " there i couldn't able turn it to none the settings" please help, when i click that it show "unable to unlock phone" please help me for that..

    Hi tiger_dragon,
    I'm not sure what way to 'unlock' the device you are looking for.
    If you want to unlock the device from your operator so that you can use the phone with a SIM card from another operator, you will have to contact your operator and ask for an unlock code.
    If the phone itself asks for a security code when you're trying to change your security settings, this code is 12345 by default. If 12345 code isn't accepted it will have been changed. Please visit a Care centre in that case where the security code can be reset for you.
    Please make a back up with Nokia Suite before you visit a Care centre to make sure you won't loose any data. You can create a back up via Tools > Back up.  
    Hope this helps, let me know how you get on.
    Iris9290
    If my post has helped you in any way, please accept it as a solution or click on the white star, so that other users will be able to benefit from it too.

  • HT201210 I have 4s facing hang problem after updating when i dicline the call the keypad geting locked ,touch stop working unable to unlock the phone .then what i can do i restart the phone with pressing home key & power key together then i am able to ace

    I have 4s with 16GB storage capacity using IOS 7.1.2.
    Facing hang problem after updating when i decline the call the keypad getting locked ,touch stop working unable to unlock the phone .
    Then what i can do i restart the phone with pressing home key & power key together then i am able to access it.
    Kindly resolve the issue as soon as possible
    Ashish
    [email protected]

    Did you already try to set it up as a new device, as explained in this article?
    iOS: How to back up your data and set up your device as a new device

  • Unable to unlock with mute key

    My device is Blackberry 9300 vs5.0.0.977.
    Hi people, I am currently having a problem with my blackberry.All my convenience keys aren't working. They works like just like my keypad now. Pressing the play left track key gives me HL, pressing the mute key gives nm and pressing the play right track key gives me uo. pressing the left side key gives me jk and pressing the right side key gives me yi.
    The default side convenience keys are camera and voice dialing.
    The problem is after locking my keypad with default 'A' button, I am unable to unlock it. It prompts me to press the mute button, which doesn't work now. Each time I press the 'A' button, I can't unlock my phone anymore. I did many battery pulls, but upon pressing the 'A' button again, I can't unlock my phone again.
    Please help me put my keys back to their original function. Thank you.

    Try specifying RETURN instead of 'changeit' when asked the password for <aaaa>, and make sure that Tomcat knows the password of the keystore, however that's done - some configuration entry (don't ask me).

  • Trouble with Toshiba built-in webcam: "unable to enumerate USB device"

    I am running archlinux on a Toshiba Satellite L70-B-12H laptop, and having troubles with the Webcam. *Once in a while*, everything goes well and I get
    # lsusb
    Bus 004 Device 002: ID 8087:8000 Intel Corp.
    Bus 004 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 003 Device 004: ID 04f2:b448 Chicony Electronics Co., Ltd
    Bus 003 Device 003: ID 8087:07dc Intel Corp.
    Bus 003 Device 002: ID 8087:8008 Intel Corp.
    Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    # dmesg
    [ 3433.456115] usb 3-1.3: new high-speed USB device number 4 using ehci-pci
    [ 3433.781119] media: Linux media interface: v0.10
    [ 3433.809842] Linux video capture interface: v2.00
    [ 3433.826889] uvcvideo: Found UVC 1.00 device TOSHIBA Web Camera - HD (04f2:b448)
    [ 3433.835893] input: TOSHIBA Web Camera - HD as /devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.3/3-1.3:1.0/input/input15
    [ 3433.835976] usbcore: registered new interface driver uvcvideo
    [ 3433.835977] USB Video Class driver (1.1.1)
    Unfortunately, *most of the time* the camera seems invisible to my system, and I get
    # lsusb
    Bus 004 Device 002: ID 8087:8000 Intel Corp.
    Bus 004 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 003 Device 003: ID 8087:07dc Intel Corp.
    Bus 003 Device 002: ID 8087:8008 Intel Corp.
    Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    (note the missing "04f2:b448 Chicony Electronics Co., Ltd" device), and
    # dmesg
    [ 480.104252] usb 3-1.3: new full-speed USB device number 4 using ehci-pci
    [ 480.171097] usb 3-1.3: device descriptor read/64, error -32
    [ 480.341235] usb 3-1.3: device descriptor read/64, error -32
    [ 480.511375] usb 3-1.3: new full-speed USB device number 5 using ehci-pci
    [ 480.578007] usb 3-1.3: device descriptor read/64, error -32
    [ 480.748151] usb 3-1.3: device descriptor read/64, error -32
    [ 480.918282] usb 3-1.3: new full-speed USB device number 6 using ehci-pci
    [ 481.325196] usb 3-1.3: device not accepting address 6, error -32
    [ 481.392091] usb 3-1.3: new full-speed USB device number 7 using ehci-pci
    [ 481.798926] usb 3-1.3: device not accepting address 7, error -32
    [ 481.799166] hub 3-1:1.0: unable to enumerate USB device on port 3
    Searching on the web, most results I found lead to this page, where it is said that the problem is due to badly tuned overcurrent protection, and advocated that unplugging and switching off the computer for a little while gets things back into normal. This does not really work for me; the problem seems to occur more randomly, unfortunately with high probability (my camera is available after less than one boot out of ten).
    I tried to ensure that the ehci-hcd module is loaded at boot with the ignore-oc option (with a file in /etc/module-load.d/), to no avail.
    I also wrote a script which alternatively removes and reloads the ehci-pci driver until my device is found in lsusb. It is sometimes helpful, but usually not. And even when my device is found that way, it can only be used for a while before disappearing again.
    Anyway, such a hack is unacceptable... So, my questions are:
    is it indeed related to overcurrent protection ?
    is there anything else I can try ?
    should I file somewhere an other of the numerous bug reports about "unable to enumerate USB device" already existing ?
    If of any importance, I am running linux 3.15.7, because at the time I installed my system, I couldn't get the hybrid graphic card Intel/AMD working under 3.16.
    Last edited by $nake (2014-10-18 16:29:06)

    uname -a
    Linux libra 3.9.4-1-ARCH #1 SMP PREEMPT Sat May 25 16:14:55 CEST 2013 x86_64 GNU/Linux
    pacman -Qi linux
    Name : linux
    Version : 3.9.4-1
    Description : The linux kernel and modules
    Architecture : x86_64
    URL : http://www.kernel.org/
    Licences : GPL2
    Groups : base
    Provides : kernel26=3.9.4
    Depends On : coreutils linux-firmware kmod mkinitcpio>=0.7
    Optional Deps : crda: to set the correct wireless channels of your country
    Required By : nvidia
    Optional For : None
    Conflicts With : kernel26
    Replaces : kernel26
    Installed Size : 65562.00 KiB
    Packager : Tobias Powalowski <[email protected]>
    Build Date : Sat 25 May 2013 16:28:17 CEST
    Install Date : Sun 02 Jun 2013 15:30:35 CEST
    Install Reason : Explicitly installed
    Install Script : Yes
    Validated By : Signature

  • 5.1.4 update breaks HDV capture? Unable to Initialize Capture Device

    Problem:
    Final Cut Pro cannot capture standard 1080i60 HDV footage from Sony FX1 camcorder. FCP reports "Unable to Initialize Capture Device" when the log and capture window is opened. However, the footage CAN be captured in iMovie (which is interesting, and unacceptable). When HDV>DV downconvert option on camcorder is activated, footage CAN be captured as anamorphic SD, so the camcorder and FW do work.
    The problem is occuring on a rock-solid FCP system that I use on a regular basis (mainly for SD editing). It has been approx 2 weeks since I last attempted a HDV capture, the system has been working great with SD footage (still does).
    Factors that have changed to my knowledge since HDV capture was last functioning properly:
    *Added a new external FW drive into regular usage (a different brand than normally used, no issues with it so far).
    *Updated FCP to 5.1.3, and then 5.1.4 when that fix came out. All SD captures and work have been fine so far.
    Here's what's interesting...I had a copy of the FCP v5.0.4 .app that I had saved an archive of prior to the crossgrade update. Guess what? I can load it up, and it captures HDV without any problems! With that in mind, this looks like an FCP 5.1.4 issue. But I am at a loss on how to proceed further in troubleshooting. Many thanks in advance for any assistance.
    Matt Jeppsen
    FresHDV.com
    ---NOTES---
    What I have tried:
    *Attempted capture with a different Sony FX1 camcorder.
    *Swapped firewire cables and system firewire ports.
    *Attempted capture with camera FW chained to an external HDD.
    *Unplugged all other external firewire devices from the system.
    *Trashed FCP prefs using FCP Rescue 5, created new project using Easy Setup (for HDV).
    *Tried different variations of FCP A/V settings, tried all the HDV FW device control presets and the HDV AIC capture preset.
    *Per instructions at http://docs.info.apple.com/article.html?artnum=301852 I removed the numbered Quicktime pckg Receipts and re-installed the latest version (7.13). Post-install/reboot, I repaired Disk Prefs and Verified the disk using Disk Util.
    *Have also attempted installing QT 7.13 2 and 3 times in a row, also trying disk prefs repair BEFORE the post-install reboot.
    Final Cut Pro Audio/Video Settings:
    Sequence Preset: HDV-1080i60
    Capture Preset: HDV
    Device Control Preset: Sony HDV Firewire
    Sony HDR-FX1 IN/OUT REC settings:
    *VCR HDV/DV: HDV
    *COMPONENT: 1080i/480i
    *i.LINK CONV: OFF
    *TV TYPE: 16:9
    *A/V->DV OUT: OFF
    System/Software Facts:
    *Final Cut Pro 5.1.4
    *Quicktime 7.13
    *PPC Mac G5 2.7 Dual (2.5GB RAM)
    *35GB free on System, 45GB free on internal FCP Scratch disk
    Final Cut Pro 5.1.4, G5 DP 2.7 (PPC) Mac OS X (10.4.8)

    I think I figured out this vexing problem. I too was having the same issue. Check to see that your Quicktime is newer than 7.1.2. If it isn't you'll have to upgrade it. I only upgraded to 7.1.6 here because I was afraid of going to a really new version. http://www.apple.com/support/downloads/quicktime716formac.html. After I upgraded my quicktime, I ran software update and the Final Cut Pro 5.1.4 update appeared. I hoipe this helps.

  • Unable to Initialize Capture Device

    Hi,
    I am having a problem importing/capturing HDV video from my JVC HD GR 1 getting "Unable to Initialize Capture Device".
    I have been able to capture fine up to this point, finicky some times to be sure, but workable, then in the last few weeks it began getting more and more finicky (wouldn't connect to camera, restart and it works fine), until just the other day it wont connect no matter what I do!
    Help?
    Ask questions if you need clarification.
    Camera: JVC HD GR 1
    Tape: Mini DV
    Format: HDV
    Software: FCP 5.1.4

    Unfortunately when both "Capture" and "Device Control" presets are not set to HDV it wont even try to connect and gives me this warning:
    "To capture HDV source material, both the Capture and Device Control presets must be configured for HDV; otherwise, to capture in another format, both must not be configured for HDV."
    As a side note when my camera was connecting to FCP. FCP would only give me on screen controls half the time.

Maybe you are looking for

  • Saving text as image?

    hello, in my site project i have a non-web safe font (helvetica ultra light white on black background) which looks ok on most screens but appears to look "washed out" on others. i'm not sure what can cause this but i guess that's the risk of non-web

  • Bin creation

    HI Friends My scenario is MY warehouse is a open storage and the material is stored one above another in the entire warehouse. To remove any material the only possible way is to remove from the topone. There is no rack or shelf  So i created as a sin

  • Opposite functionality for Group By..?

    Hi, I have a source table as following: PRODUCT PID  | QTY P1  |             5 P2  |             1 P3   |            3 I want expected output as following:_ PID  | QTY P1              | 1 P1              | 1 P1              | 1 P1              | 1 P1

  • [SOLVED] How to clean things up?

    Since I'm quite new to Arch, I must've installed a dozen packages which I don't need and only take space. Is there some sort of way to detect everything that isnt used? Since a lot of packaged depend on other packages before they can run properly I c

  • Background png doesn't show right in vertical spry menu in IE

    Hi, My vertical spry menu background gradient png is fine in Firefox, Safari, Chrome, etc. But in IE it shows white. I have it posted on a temporary site: http://bethniebuhr.com Can you help me fix the IE? Thanks.