Uncertain email delivery via Comcast?

We have a friend in Bermuda whose e-mails to our Comcast.net address often are not delivered. And out-going e-mails from us to her blackrock.bm account also sometimes fail. Her e-mail proviver blames Comcast, but Comcast tells us there is no problem on their system that would cause this.E-mails to and from her Blackberry transmit without a problem.
Any suggestions?

Not necessarily an answer but on the occasions I have found myself with an e-Mail problem I have .....
Talked to the ISP (in this case Comcast).   Most ISPs have a help system and if you don't find the right person first time, try again, but never say you have already talked to someone.   If it's important their records will show that.   You don't say if the e-Mails to the Blackberry are Comcast though I expect they are.
Then I would go back to the provider in the same way.   I know you seem to have done that but you cannot account for people and sometimes you'll get (even with Comcast) a really interested person who does help.
Whenever you talk to these people, always plead ignorance.  But also have your screen showing your e-Mail > Preferences page so you can go to wherever you are directed.   Someone in one of these suppliers knows what they are talking about ... and that's who you have to find.

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