Unexpected Error during get latest

Question

I support RoboHelp and RoboSource for a couple people in my
company. One of them recently has been having issues while
performing a get latest on all the files when RoboHelp initially
starts up. In the middle of the get latest an error message pops up
"Unexpecte Error: please contact the system administrator." When
she clicks okay the get latest stops midstream, without getting
many of the files. I am the system administrator and have no idea
what the issue is. I made sure all the files from both of the
client computers were checked in properly. And still the error.
Just as a side note, we are still on RoboHelp X5 and the help
system we have created is rather large.
Any ideas would be greatly appreciated.
Seth

Answer 1

Hi Seth,
this error message is extremely helpful, isn't it? ;-)
It can have any number of reasons, but in my experience the
most probaböe ones are:
- The project has been added to RSC by importing the
respective folders using RoboSource Control Explorer instead of
using the Add to Version Control command from within RoboHelp
Office. Therefore, the database contains several files which must
not be there. Look for the project's cbd-file in the database; if
it's there, this will be the cause.
- The database is corrupt. Stop the RoboSource service on the
server and run a jetcomp over the database.
If the problem persists, please ask again; I'm under a slight
time pressure right now.
---Dirk Bock