Unhappy with my change to Verizon

I have been a consistant Verizon customer for about 15yrs. A couple of years ago I bungeled my tv, internet, landline with ATT.  after the promotion was over my bill was extremely high.  So I looked into canceling my internet service with ATT. I investigated what Verizon had to offer, I spoke to their sales people and I made the change. I never had any problems with Verizon so I agreed to a 3yr contract.  I am a grandmother, not really tech saavy.  I do not know what a gygabite is.  So I strated with 1 and worked my way up to 4.  Even with 4gb I had an overage.  When my grandchildren come over now they are not allowed to use my computer and they are not allowed to play games that need internet access, they are not allowed to stream movies and I have to watch my useage so I don't go over. Now my verizon bill is much higher than my ATT ever was. I don't know if I was advised on the wrong plan or what? I AM REALLY dissatisfied. I plan on changing as soon as I find the correct carrier. Do I get a response, or is this just a place to vent?

Is your data through a cell phone or DSL or Fios? 3 year contract makes me think you are a residential customer for Internet service. As the wireless side only offers two year contracts
If so you need to go to the residential forum to have your question addressed.
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    Droiddont wrote:
    First where do I file a complaint? I just got off the phone with Customer Service "Supervisor" and he told me it was on this site.
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