Unhappy with verizon about long distance charges

Hi I have been very happy with verizon for a very long time, and I always had every problem resolved, the customer service is one of the best there is. But I saw a $38.87 in long distance charge on my bill. Which is impossible because when I first got my cell phone I was never able to make international calls from day one, also I only use calling cards or apps to call international. As always I trust verizon wireless to resolve my issues. So when I called I spoke to BROOK and she was fine at first, but then when I told her that I never added international calling to my plan, she said that this service is given to long time customers. And even tho I did accepted that in fact I did call international, she kept repeating herself to me saying, ''YOU JUST ADMITTED TO ME YOU MADE THE CALL''. Of course I admitted it, I'm not gonna lie. I felt like my mom saying ''you just admitted to me". When I asked to speak to a supervisor, she said I am the supervisor and I can only meet you half way as a courtesy or something like that. I insisted to speak someone higher and finally she put me on hold, I said ok she said ''uhuh'' like I inconvenienced her. I work in customer service, customers can get really rude and frustrating, and even curse you out, but in no way I did any of that(because I know how it feels). The point is that I never added international calling to my plan, and I used a calling card to make every international call. Although the gentleman she transferred me after was more like a person DID NOT resolve my problem I am $19.00 short. I am so upset and even when verizon was charging extra for many months in the past w/o my permission (it was returned after). Even that, did not make me upset because I trusted that verizon will resolve it with no problem. Well now I can't wait until my plan is due on November and cancel my services.

I am also unhappy with verizon's long distance charges for my cell phone. It's ridiculous that I'm getting charged $6.37 in long distance charges for two months in a row. The first month, I went to the store and they mentioned a call to Canada. I was like "fine, I may have called Canada." The next month, I am absolutely certain that I did not make any international calls; yet I got another charge for $6.37. Now I'm going to have to waste my time on the phone with Verizon for this refund because their website links you to discussion forums instead of providing an option to email customer service to complain about overcharges.

Similar Messages

I have an unlimited talk plan but I received a $40 long distance charge this month...no explanation, just says "long distance-Verizon wireless". Nothing shows up in roaming...what is this??

i have an unlimited talk plan but I received a $40 long distance charge this month...no explanation, just says "long distance-Verizon wireless". Nothing shows up in roaming...what is this??

Sorry for any uncertainty about your bill, vintagefaith77! I can see how it would unsettle you to see a charge you didn't expect. Although you may have unlimited domestic minutes with your plan, long distance charges occur when you make a call to a non-domestic phone number (international). It wouldn't be a roaming charge because the call was made from within your home calling area (the United States) to an international number.
I recommend reviewing your detailed statement for the call(s). Some 10 digit numbers can be dialed from your phone but still be international (such as calls to Canadian or Dominican Republic numbers).
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

I am very unhappy with Verizon's service

I'm so unhappy with Verizon. They offered to me "add a new line on verizon edge and get 100$ bill credit on you bill" and i got confirmed by two reps online that i could get it, i just had to go into the store and after a complete waste of an hour of my time, they turned me away. I'm constantly losing service, their customer service reps are rude and disrespectful. They always forward me to other reps who then forward me to other people. I am about to switch to Sprint or AT&T, because it's getting to be too much of a hassle. They add on misc charges on my bill.
It's sad that Verizon used to actually be number One, now they're just as poor and rude as T-Mobile.

I agree ... their customer service has gone down the toilet to boot. Have you found an email address for customer service(?) as their live chat to india is useless. I often wonder if they money they save is equal to the customers they lose?? every email & text update i get from them is also in spanish which is like salt to my wounds...

Long distance charges

Hello
Please I am curious are there charges for me dialing 800 or 866 numbers from my land line?

telesleuth wrote:
Secondly, after receiving my first bill including Long Distance service under this plan, I see a "Prorated monthly Recurring Charge" of $4.82 tacked on to my long distance charges.
One final question: Is there an economical way to drop international service on the land line and use my cell for international calls?
Thanks for your help.
Telesleuth in Pennsylvania
Can't help with your fine print problem....that's why it's called the fine print.
Pro-rated service workes like this.
- All verizon telephone services are billed for 1 month in advance. You pay for may's usage in april.
-When you start a new service, mid-billing service, they charge you a pro-rated amount for time from when the service starts until the next bill date.
So, if you start in the middle of a billing cycle, you pay 1/2 of a months service charge plus a full month for the following month.
Re-low cost ways of making phone calls, if you both have internet service, you could try skype. That works well for my nephew in south africa and his mom in the states.
Hope this explains it for you.

Battery of new iPad3 updated with iOS6 takes longer to charge

My new iPad3 whose battery was alright when it was running on iOS5. But when I updated the OS to 6, it started taking much longer time to recharge. Is there any suggestion on this issue? Thanks in advance.

The quickest way (and really the only way) to charge your iPad is with the included 10W USB Power Adapter. iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter (5W). When attached to a computer via a standard USB port (most PCs or older Mac computers) iPad will charge very slowly (but iPad indicates not charging). Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain.
Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.
How to Calibrate Your Mac, iPhone, or iPad Battery
http://www.macblend.com/how-to-calibrate-your-mac-iphone-or-ipad-battery/
At this link http://www.tomshardware.com/reviews/galaxy-tab-android-tablet,3014-11.html , tests show that the iPad 2 battery (25 watt-hours) will charge to 90% in 3 hours 1 minute. It will charge to 100% in 4 hours 2 minutes. The new iPad has a larger capacity battery (42 watt-hours), so using the 10W charger will obviously take longer. If you are using your iPad while charging, it will take even longer. It's best to turn your new iPad OFF and charge over night. Also look at The iPad's charging challenge explained http://www.macworld.com/article/1150356/ipadcharging.html
Also, if you have a 3rd generation iPad, look at
Apple: iPad Battery Nothing to Get Charged Up About
http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/
Apple Explains New iPad's Continued Charging Beyond 100% Battery Level
http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/
New iPad Takes Much Longer to Charge Than iPad 2
http://www.iphonehacks.com/2012/03/new-ipad-takes-much-longer-to-charge-than-ipa d-2.html
Apple Batteries - iPad http://www.apple.com/batteries/ipad.html
Extend iPad Battery Life (Look at pjl123 comment)
https://discussions.apple.com/thread/3921324?tstart=30
New iPad Slow to Recharge, Barely Charges During Use
http://www.pcworld.com/article/252326/new_ipad_slow_to_recharge_barely_charges_d uring_use.html
Tips About Charging for New iPad 3
http://goodscool-electronics.blogspot.com/2012/04/tips-about-charging-for-new-ip ad-3.html
How to Save and Prolong the battery life of your new ipad
https://discussions.apple.com/thread/4480944?tstart=0
Prolong battery lifespan for iPad / iPad 2 / iPad 3: charging tips
http://thehowto.wikidot.com/prolong-battery-lifespan-for-ipad
iPhone, iPod, Using the iPad Charger
http://support.apple.com/kb/HT4327
Install and use Battery Doctor HD
http://itunes.apple.com/tw/app/battery-doctor-hd/id459702901?mt=8
In rare instances when using the Camera Connection Kit, you may notice that iPad does not charge after using the Camera Connection Kit. Disconnecting and reconnecting the iPad from the charger will resolve this issue.
 Cheers, Tom

Get in contact with Verizon about poor coverage?

Is there any way to report poor service in my area? I have been with Verizon since 2005, my area showed up on the LTE coverage map in 2011. The problem is 4G is extremely spotty and all phones almost always revert back to 3G or are unable to complete a 4G upload speed test. The only place I am able to get stable 4G reception in my house is upstairs (with HTC, Motorola, and Apple phones). When you live in a spotty 4G area you notice that some manufacturers use better radios than others.
The closest cell phone tower to my house is located about 2 miles to the east of town right on Interstate 75. The other cell phone tower is located about 3-4 miles down 75 which serves the northern portion of town. Downtown and almost all residential areas have non-existant LTE coverage unless you're outside and you're lucky to get that. The phone might read LTE sometimes but it's usually about -111dB and unstable. 2 miles west of town there is a major CSX intermodal train yard that links NYC to Chicago which also has no LTE coverage. My zip code is 45872 and the map shows LTE coverage for the entire area, and it has for years, and while this might TECHNICALLY be true, as in the tower is 4G, it's very difficult to connect to LTE while in town.
I highly doubt Verizon has any knowledge of the issue or plans to fix it anytime until the next upgrade to 5G or whatever that may be. I'd really like Verizon to consider fixing the issue or remove the LTE coverage from the map.
I am not new to this, I have had LTE devices on the Verizon network since the Thunderbolt came out. Since then I have had the iPhone 5, iPhone 5S, Droid DNA, Droid RAZR, Droid RAZR Maxx HD, HTC One, Galaxy Note 2, Galaxy Note 3, Galaxy S3, Galaxy S4, and the HTC Rezound (I believe this is all of them).
I don't have any issues with dropped calls and the 3G works OK, but with more data intensive applications it would be nice to actually get what you pay for and utilize the 4G speed.
Verizon only seems to care if users have LTE data coverage by the highway, not in the town. It didn't used to be a big deal but now that nearly everyone has 4G capable devices, the issue is really obvious. I will work with Verizon on the issue if they'd like, I would really just like to have the issue taken care of.
Thank you

The Verizon rep (TonyG_VZW) was communicating with me through direct messages and was supposed to call me but never did. So I don't know if a ticket has been filed or not but apparently contacting someone on here is one way to do it. I'm really doubtful that anyone will ever come and fix it. The east side of town is great but the west (where I live) is poor. I think as long as they can mark it as a "LTE" area on a map, that's all they care about.
The truth is that everyone knows that LTE sucks here, but no one really knows how to complain about it. It IS an issue and always has been, ESPECIALLY if you own a Samsung phone. The only real way they could fix it here would be to put up another cell phone tower which I highly doubt they will do, the position of the current one honestly makes no sense, it's about 3 miles from the center of town, if it was more centrally placed they would of only had to put up one tower, but now about 75% of the town has to live with slow 3G, and because the majority of people are using 3G at the same time on one tower, it's SLOW.
I don't think Verizon cares enough to put up another tower here, even with there being a major CSX inter-model hub, which is more than 5 miles long itself. It lies on the west side of town and 4G signal is extremely poor, they're building commercial shipping companies across from CSX all the time and they service out there it horrible. I'd switch to AT&T if I didn't have unlimited data because it's much faster here, the towers are more strategically placed and there appears to be more than one.
sj_deg6, try contacting a representative by direct message on here, maybe you'll have better luck than I did.
I ended up buying the zBoost DataBlast YX550-VLTE-AWS for $160, I had to put an antenna on my roof. My 4G signal ranges from 2-4 bars and usually about 19db on average, although LTE still sucks outside my house. I hope that helps.

Long time customer and am VERY unhappy with Verizon.

At the end of June, my contract for 2 of our phones was up. I called in to lower my plan to something more affordable. I had been on the 1400 minute plan with grandfathered in Unlimited Data for over 4 years and my bill was about $239.00/month. I have was told at that time that our three no-contract phones could get Unlimited Talk/Tex and 4G data plan for $145.00. So I agreed to that and hung up. One week later, we went to a local Verizon store and upgraded 2 of our phones. The salesperson NEVER told us we were giving up the discount per line since we were going back on contract. He never told me we were not actually ON a 4G plan, but apparently a 10G. I received my bill, and it was MORE than I used to pay. I called Verizon on the last 2 or 3 days of July, and was told I wasn't on the plan I asked for and that there was no such thing as a plan for $145 for 3 phones. I told her I would not pay for 10G when I didn't need it, I had ordered a 4G plan. She said she would investigate and call me back that Friday (Aug 1). She did NOT call. I called today (Aug 4) and talked to someone (Wallace) 40 minutes explaining the situation, and we got cut off. He did not call back so I called again and finally got Amber - she fixed my plan the best she could down to about $178 per month.
I would have NEVER given up my unlimited data plan if I had known all this would happen, and I would have NEVER got new phones and went on contract. Now I am STUCK with a 2-year contract or pay $340 PER PHONE to terminate because it is over 14 days.
This is SO WRONG. It is THEFT and DISHONESTY. I was told one thing, given another, then no disclosure of what would happen if I went on contract, and then I find there is no such thing as $145 for the 3 phones.
Verizon needs to FIX THIS! I would LIKE to cancel my contract for good. But I would have to pay $340 per line and this is WRONG when they are the ones that messed up. I do plan on reporting this whole incident to the Better Business Bureau today, although I don't know if it will do any good. NO ONE would let me speak to a Supervisor!!!!
I am LIVID and I deserve to be treated better. Always paid my bill on time and have been a good customer.

There seems to be a lot of confusion here.
First of all, with your 3 NO CONTRACT smartphones you CAN get 10 GB of data on More Everything for $145. 10 GB of data = $100. Add in the line access fees for 3 smartphones at $40 each for $120. That is a total of $220. Subtract the line access fee discount of $25/line for being out of contract $220 - $75 = $145, so you very well could have been on a 10 GB More Everything plan for $145. You must sign up manually for this discount in your MyVerizon account, though. I don't think it takes effect automatically. Simply sign into your My Verizon account and under change features, add the discount.
When you upgraded your phone AT A DISCOUNT, you are no longer out of contract as you must sign a new contract and therefore LOSE ELIGIBILITY for the line access fee discount. Your bill will go up by the $75 discount you were receiving an no longer qualify to receive. This is not something that Verizon must tell you or even should tell you. They are only required to tell you that you are signing a 2 year contract for each upgrade. It is up to you to realize that you will not get a "no contract discount" if you are under contract. That just seems common sense.
There are a couple of thing you can do. It sounds as if you did not manually add the discount for the "no contract line access fee". Since you only upgraded 2 of your lines, you can STILL get that discount on your "no contract" line as long as it is a smartphone on that line. The discount will be $25 if you stay with the 10 GB data allowance. Your bill then should be $195 + tax/fees.
Another option would be to lower your data allowance down to the 4 GB data plan you "thought" you were getting. In that case your line access fee discount for the no contract line will drop to $10, but your data plan will only be $70 instead of $100 for the 10 GB allowance. In this instance, your bill should be $180 + tax/fees.
Of course if you receive any discounts through your employer, that will come off the data allowance charge.

Unhappy with Verizon

I think Verizon doesn't want this forum to contain negative postings. Like many here, I have been overcharged, had terrible installation experiences and dealt with rude, unprofessional customer service reps who have outright lied.
I have researched Verizon's history of overcharging customers. If they are allowed to continue with only slaps on the wrist, it will become an industry practice. Be vigilant about your bills and dropVerizon when you have the chance.

It appears that you are correct! I have been unable to respond to any number of negative posts.
Isolating these posts removes the power from them and there are MANY! I've been seriously thinking about contacting a legal firm as my previous attempts at contacting Verizon finally landed me in the hospital. It's like being on some crazy 'Alice-in-Wonderland' merry-go-round, and I'm not sure which gave out first......my mind or my heart!
If I hear "I apologize for your inconvenience" in an Indian accent again, I do believe I'll have a nervous breakdown!!!!!!
kalisto wrote:
I think Verizon doesn't want this forum to contain negative postings. Like many here, I have been overcharged, had terrible installation experiences and dealt with rude, unprofessional customer service reps who have outright lied.
I have researched Verizon's history of overcharging customers. If they are allowed to continue with only slaps on the wrist, it will become an industry practice. Be vigilant about your bills and dropVerizon when you have the chance.

Can you share your itunes with someone over long distance

can you share your library with someone that isn't on the same wifi network as you?

No. Same wifi and same Apple ID is needed.

This may sound silly but can anyone tell me if facetime is done through wifii or is it charged as a long distance from canada to us

this may sound silly but can anywone tell be if facetime is wifi or a long distance charge?

FaceTime is NEVER charged. It is basically going through the internet, as if you were watching a YouTube video, it just takes data. You probably have a data limit through your wireless provider, for example, I can only use 3Gb of data per month on my iPhone 5 through AT&T.
If you use Wi-Fi, you will NOT be charged for data (unless your internet provider has a cap on the amount of data you can use).
If you do facetime over cellular data, you just have to watch your data usage. You can watch your data usage in Settings > General > Usage. AT&T, Verizon, and Sprint all offer free apps you can use to monitor your data usage (among many other things, like pay your wireless bill, etc.).

I'm fed up with verizon

I am seriously considering changing providers..... I broke my phone and all verizon has to offer is oh well....we can sell you a new phone at full price.... I have been with them for about 14 years and all I have seen is an increase on my bill. It is up to about 220$ a month for 2 phones. Last month I tried to add my employers , employee discount and all I got was a run around from the phone to the website back to the phone to oh we'll we're sorry. Still no discount.. I checked out AT&T and sprint today, holy crap.... I can get more for less $..... Seem to be much more interested in getting customers than Verizon is trying to keep customers. I was even trying to contact some one at Verizon to explain my unsatisfactory ness, and to no avail nothing, so here I am.....

Do you have insurance on your device? If so you can probably use it to get a new phone. You'll have to call it in as lost. If you report it stolen you need to have a police report and its a hassle. Also if you are that unhappy with verizon you might want to check the coverage of other carriers in your area. I recently switched from Verizon to T-mobile and have been very happy with the coverage but I am in San Diego and T-mo has been very aggressive over the past 12 moths with cell towers in my area. If you do decide to go make sure and check out the Nexus 5! Its an awesome device and will only run you $350 off contract full price for the 16gig model. That along with unlimited everything for $70 monthly no contract sure makes T-mobile look like a sweet deal.Good luck with your choice and make sure to check out your insurance options and coverage before you do anything drastic.
Good luck

If I buy an iPad4 with Verizon cellular where I have my cell phone

where I have my cell phone and then I decide when my contract is up to change carriers, will the iPad be able to change, too? Or am I stuck with Verizon as long as I own this particular iPad? Thanks!

Hi houseofrefuge
GReat question! You can use your android as a hotspot. This will allow your new tablet to get on the internet. Or you can purchase one from us and add it to your plan. See all of our devices here: http://bit.ly/nD0WuY
JoeL_VZW
Follow us on Twitter @VZWSupport

I regret even thinking about signing on for another 2 years with verizon

I have been very stable in my relations with my cell phone providers; however, Verizon has proven to be a big let-down. I started my cell phone usage years ago with Cellular One who I had no issues with concerning plan provisions or bills. Altell bought out Cellular One and I had probably a handful of problems. Now that Verizon has bought out my Altell, I have had to call EVERY SINGLE MONTH for some screwed up something. Yes, I had a lot of problems that the solution always seemed to be "to upgrade to a Verizon phone and plan." And apparently I enrolled in the "surprise plan" from Verizon because every time I get a bill "SURPRISE!" I have been duped on one thing and charged outlandishly for it. I had a gentleman from a local provider talk me into recontracting with Verizon to upgrade my phone and he ensured he would personally see to it that I was taken care of and the problems as before would not burden me any longer. Seems, however, that even he can't fix it all. Some of the issues are so deep-seeded in the company's greed for a monopoly, that they are untouchable by the employees that actually care about their customers' satisfaction. I have been billed time and time again for services that I never used and billed extensively for services that were free thru Altell (Verizon omits these differences in their sales spill). I am aware that this message will probably not get posted, so for those who do read this, think strongly about making things right by the customers that otherwise would be loyal and sing your praises. I am the type of person who likes to post positive reinforcements about products and services and it breaks my heart that I have nothing positive to say about this company.

I had a similar experience with Suncom (later bought by AT&T). I was about to start school in Blacksburg, VA. The salesman asked me what the nearest city was and I told him Roanoke. He looked at his list and said yes, they have coverage in Roanoke, so I didn't have to worry about roaming - I would always be on the network.
Well, Blacksburg is 20 minutes from Roanoke and, of course, they did not have coverage in Blacksburg. By the time I found out, it was past the 30 days (and I'm not sure I even knew about the 30 days at the time anyway.) So I wound up having to pay $10 or $20 extra per month for a pool of 200 roaming minutes until they got coverage in Blacksburg about six months later. They further antagonized me when, even though I had it setup for them to bill my credit card automatically, they would send me late notices. It was ridiculous - they could bill my credit card whenever they wanted to so if it was late, it how in the world was it my fault?
After a year of putting up with it and getting angry every time I talked with one of their support people, I switched to nTelos. They were dirt cheap, but their signal quality was horrendous. When out in the middle of nowhere, I was often having to borrow a phone from someone with Verizon.
Finally, I bought a Droid and switched to Verizon and between Verizon wireless and FIOS for my house, I'm paying less than I was all together with my old cable provider + nTelos, so I'm very happy with Verizon.
TedKord wrote:
Fifteen or more years ago, when I went to get my family's first small cell phones (I had a bag phone prior-whadda convenient thing to own!! ) I picked up two clamshell phones on the ATT network. This was back in the days or mucho roaming.
The salesman assured me that ATT's coverage in our area was perfect. He also told me that there was a 50-mile radius around my home address in which there would be no roaming charges.
Well, needless to say, the coverage was awful. Once, my wife was in her car with our daughter. I was in my car about 2 miles away when her car broke down. She couldn't call me. No signal.
So, I called within the 30 days to cancel the contract, as was allowed. The ATT CS rep took down my information, made some token offer to keep my service, then told me how much I owed. There were over $100 in roaming charges. I had never been more than 10 miles from my home address since I'd gotten the phone.
I told her that there should be no roaming charges, I was within the 50 mile radius no-roaming area. She told me that there was no such provision. I complained that I couldn't get a signal almost everywhere I went with the phone. She informed me that ATT had no cell towers in my area, so I shouldn't expect a signal. I asked her why they sold service in an area where they had none, and told her that the salesman had assured me that ATT coverage saturated my area and that there was no roaming within 50-miles of my home.
She informed me that ATT wasn't responsible for what their salesforce said. I informed her I wasn't responsible for the roaming charges, and I wasnt paying a penny of it, so she might as well send me to collections right now. After another 40 minutes of arguing on the phone, she erased the charges. I returned the phones, got two from Verizon and have been with them ever since. (Probably going to be with Sprint come Feb. 2011)
Dishonest behavior isn't limited to one carrier. All have unscrupulous people, and good people, too.

Progams that work with Alltel and Suddenlink are no longer working with VERIZON (IRC)

I have worked this issue TO DEATH already and am getting FED UP!
I have been polite and nice and called customer support to get very short and not very explicit answers to this issue.
Complaint #1: When I call technical support and ask questions more complicated than " How do I plug in my computer?" they inform they are transferring me to TECHNICAL support. Okay so who did I call in the first place if not tech support.
Problem: IRC ( Internet Relay Chat) Is one of the main things that I enjoy doing online. Some do games, some do work. I do it all through my little IRC program. When I was with Alltel and had my little blackberry pearl. I could even get onto irc just fine that way. Getting on via a cell phone is kind of a pain. Small keyboard and lots of typing isn't my idea of that relaxing but.. okay whatever at least I could get on. Since Alltel became Verizon I was told to upgrade my phone to the brand new Blackberry Curve. Well now IRC didn't work. I upgraded to the LG Vortex. Now it works on my phone. So I upgraded my wireless card too and IRC worked just fine for a long time. NOW we are back to the same old same old.
For those of you not familiar with the program just wiki it. I have been told by NUMEROUS customer support reps that this program is not being blocked so this is the list of things I went through to make sure it was indeed NOT me or my computer.
Step 1: System restored before most recent updates to the last date that it was working.
NO GO
Step 2: Disabled firewall and virus software temporarily and even turned down my security on my browser
NO GO
Step 3: Re updated my computer and updated my firmware on my MIFI2200 card.
No go
Step 4-7 Called customer Support
NOPE.
Still waiting. I am paying for a service that is not providing. My entire family was with Alltel and is now with Sprint. I just keep asking myself why am I still with Verizon when all we ever do is fight. I hate to admit it to the kids but I think it's time for a divorce from you if we can't get this issue resolved. Before upgrading to these devices I even asked store reps if irc programs would work and they assured me " OH YES! With these new upgrades things will be better than ever!"
I realize to some this seems like not a very big deal, but when I am paying for a service so that I can come home relax, maybe take a few art commisions while chatting on irc and all the sudden I either can't use it or can use it when I couldn't before it's amazingly frustrating. I have taken my computer over to other people's houses to see if turning my security all the way back up as well as my firewall made a difference, but on any provider OTHER than verizon I can connect just fine.
Tell me WHY Verizon. Tell me why you either can't fix this.. or won't fix this.
Security issues? That's my problem. If I want to connect to a DNS server based program that connects via different ports.. that should be MY decision. You should NOT get to make that choice for me.
It's amazing I went to the customer support for IRC and they told me that Verizon doesn't allow you to use IRC. I have checked NUMEROUS boards and discussion forums only to have them tell me that VERIZON does NOT allow you to use IRC. However when I talk to Verizon they say " No it must be you.. " Well I am not taking that excuse anymore. I've done my share of work on this problem. Now it's your turn. Sorry to be rude.. but I paid for the mIRC program, and take artwork commisions over it as well. I probably pay more for verizon's service than I would with sprint (so says the rest of the family).
Please give me some real answers and real tech support.
Thanks for any help.

I choose option 3. The moment I talk to them about anything more complicated than the bare basics of getting connected they tell me they will transfer me to " tech support." Very frustrating lol. I always wonder who I was on the phone with prior to that because it says Tech support but clearly there must be different levels of their support lines. Sometimes I get someone who will talk and work with me, but generally I get someone who says " Okay I have down your issue and I'll pass it along.." then they hang up. However I have been transferred twice in one sitting from "tech support" to Tech support. So I dunno. I think they don't have an answer and so they run me in circles.

Should I leave Verizon with one month left on my contract so I can upgrade? The ETF seems worth it considering the bad customer service I received and how long I've been with Verizon.

I've been with Verizon for a really long time and one of the best things about their upgrades was that they used to allow you to do it a little early. And since you dont really keep up with plan changes until a new phone comes out or you are closer to your upgrade eligibility date, I didnt realize that they changed this. My phone is on its last leg. 2 years is a long time for a device that you use every day, 50 times a day. My upgrade date is a month away and I'm considering moving to a different service and letting them pay for my ETF. I have called Verizon asking if there was anything they could do to allow me to upgrade early and they said no. When did this start happening? They tried to sell me the "Edge" but thats the same as paying 700 dollars.

ATT doesnt care how long you've been with them
cox doesnt care how long you've been with them
your eletricity company doesnt care
your gas station doesnt care
your grocery store doesnt care
your car insurance might care , a little.
Just because uncle tommy gives you a discount because he's been cutting your lawn for years doesn't mean a large company would. And why should they?
<< Message was edited by: Verizon Moderator to comply with the Verizon Community ToS >>

Unhappy with verizon about long distance charges

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