Unhidden products not showing

I have accessed my iTunes account onto my new laptop and have been re-downloading all purchases to my new library. All but one of my movies will not re-download. It was set as a 'hidden purchase' so I then chose to unhide it so I can download it again, however after I chose to unhide it and go back to the page to download it again it doesn't appear and appears back again in the 'hidden purchases' list. I've re-done this several times now but it continuously returns to the 'hidden purchases' list. Can someone help me fix this problem?

Your iTunes is up-to-date ? You could try contacting iTunes Support and see if they can unhide it for you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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Hi, there are 36 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
Hi, there are 35 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
Hi, there are 31 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You are now chatting with Bhagawan.
Bhagawan: Hello! Welcome to Adobe Customer Service.
Joel: Hello
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Joel: I need to reinstall Lightroom 5 but my serial number is not showing up under My Products & Services on the website
Joel: I bought a Lightroom 5 upgrade back in July
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Joel: Thanks
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Joel: ok
Bhagawan: Okay.
Bhagawan: May I know the email address, please?
Joel: ******
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Bhagawan: Let me check on this.
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Joel: Sure:
Joel: Joel ****
Joel: **********
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Joel: I only see Lightroom 4 ... not Lightroom 5.
Joel: But I'll try
Joel: Give me a sec
Bhagawan: Sure.
Joel: Nope...still only shows Lightroom 4
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Joel: ok
Bhagawan: Sure.
Bhagawan: Thanks for staying online.
Joel: np
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Joel: ok
Bhagawan: Please stay online.
Joel: ok
Please wait while I transfer the chat to the appropriate group.
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Naveen R: Sorry for the wait. Please do stay online.
Naveen R: Hello! Welcome to Adobe Customer Service.
Joel: ok
Joel: Hello
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Joel: I purchased Lightroom 5 on July 25, 2013 as an upgrade for Lightroom 4. I need to reinstall Lightroom 5, but my serial number is not showing up in the products & services page.
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Joel: got = go
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Joel: ok
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Joel: ok
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Naveen R: Sorry for the wait. Please do stay online.
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Joel: ******
Naveen R: Thank you.
Joel: ...
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Joel: Lightroom 5
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Naveen R: Yes. Due to some technical error you are unable to locate it.
Joel: ok please send the serial number
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Naveen R: Is there anything else I can help you with?
Joel: No
Naveen R: You are welcome.
Naveen R: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
This chat session has ended.
Thank you for contacting Adobe.

OK, I was able to recover my previous system's image and thankfully it appears you can get the serial number from Help->System Info. I attempted to register the serial number again via the My Products page and while it indicated that the registration was successful, we'll see. At least I should be able to install LR5 on my new machine now.
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https://scn.sap.com/thread/1743833
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http://scn.sap.com/thread/3530080
http://scn.sap.com/thread/1311820
Order cost plan in report CN41N
Display of plan cost.,&nbsp;CN41N&nbsp;|&nbsp;ABAP,&nbsp;SAP,&nbsp;benX AG,&nbsp;benXBrain,&…
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Hi All
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Hi,
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hope this helps you.
Thanks,
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