Unit Exchange for product

Hello All,
I have a starnge requirement,If a customer gets an ex-change of a Product,
His old Product number and serial number should be changes to new Product
number and Serial number. Keeping the Service Ticket or Service Order
linkages intact ( ie it should list all the ST's created for the Old product
and Serial number.
Can you please help in achieving this functionality. What are the steps and FM
should i be using to in-coperate this,
Regards,
Santosh

Hello All,
I have a starnge requirement,If a customer gets an ex-change of a Product,
His old Product number and serial number should be changes to new Product
number and Serial number. Keeping the Service Ticket or Service Order
linkages intact ( ie it should list all the ST's created for the Old product
and Serial number.
Can you please help in achieving this functionality. What are the steps and FM
should i be using to in-coperate this,
Regards,
Santosh

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    << Moderator message - Point begging removed >>
    Edited by: Rob Burbank on Feb 6, 2012 11:24 AM

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