Unity Connection 7 - Shared Voice Mail Confusion

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Several people are able to login to the same group voice mailbox as intended. The problem is that if they do it simultaneously, and listen to the same message, two or more people end up following up on the same item. Is there a setting that deals with this in some way? Perhaps allowing only one person to log in at a time? Or only allows a single user to listen to a single message at a time?

You should consider the following:
Dispatch Messages
You can use the dispatch message feature to send a message to a distribution list (from either a call handler or interview handler). The message is configured such that only one user in the group needs to act on the message. When listening to a dispatch message, users are given the option to accept, postpone, or decline the message.
Dispatch messages are handled as follows:
•If a user chooses to accept the message, all other copies of the message are removed from the mailboxes of the other members of the distribution list, regardless of whether the other users have listened to and postponed the message.
•If a user chooses to postpone the message, it remains as an unread message in the mailbox of that user and in the mailboxes of the other members of the distribution list.
•If the user chooses to decline the message, it is removed from the mailbox of that user, but copies of the message remain as unread in the mailboxes of the other members of the distribution list.
•If there is only one copy of the dispatch message remaining, and no user has yet chosen to accept the message, the final user whose mailbox it is in must accept it. That user is not given the option to decline the message.
Dispatch messaging is useful in situations where a team is available to respond to issues, but only one member of the team needs to respond. For example, an IT department may want to set up a call handler to take messages from employees who need assistance, and then send the messages as dispatch messages to a distribution list comprised of IT department staff. All of the members of the distribution list receive a copy of each message. Team members can then decide whether to accept or decline a message; declined messages are then picked up by other team members.
For more info, go here: http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag170.html#Dispatch_Messages
That should provide the functionality you're looking for where only one user is responsible for following up on a message.
Hailey
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Similar Messages

Fast busy signal with incoming calls and unable to connect to voice mail

We are using CISCO 2821. The system started to have problem connecting to voice mailbox (when dialing internally to the VM extension) and it used to take a reboot to bring it back. Now it will not connect to voice mail (gets fast busy signal), plus incoming calls get a fast busy signal after the first ring tone. To make it worse, the Call Manager Express web page does not load. Does anyone have any idea how to solve the problem? Thanks!

Called ATT...they verified the problem and said it was an intermittent signal problem....
only issue is I have to keep the phone off to make sure I received voicemails....
Definitely NOT an iPhone problem, but an ATT problem.

Callmanager, Unity Issue with Voice Mail

Hello Guys,
I am currently facing an issue with a Callmanager <-> Unity integration.
The situation is the following one:
All user own a voice mail box. User A forwarded its phone to his voice mailbox. User B forwarded its phone to User A.
If now User C calls User B, he gets forwarded to User A , of course. But if user A does not take the call, User C hears the voice mailbox from User B.
I would like to have for a special situation that User C hears the voice mailbox of User A.
Is this possible?
Thanks!

Hi there,
You can have a look into this setting which is available in Unity Connection 7.x ;
Via
Cisco Unity Connection Administration
Advanced (towards the bottom of the page)
Conversation Configuration
**Use Last (Rather than First) Redirecting Number for Routing Incoming Call**
You would need to think about what impact this might have on your setup, but it does allow
for users to Forward to their personal VM at times and the Helpdesk mesage when necessary
Hope this helps!
Rob

Unity 4.2 voice mail only with Exchange 2003

Hi Team,
we are replacing window 2000 OS with Win 2003 for unity 4.2. This is a single box solution. Exchange 2000 is installed on same unity server. Now we are upgrading the OS from 2000 to 2003. With window 2003 we have to installed the Exchange 2003. In unity installation 4.0(5) following paragraph is mentioned which means we need separate hardware for Exchange. Kindly advise whether we need a separate server for Exchange 2003 or we can install on the on unity box.
If you are using Exchange 2003, install Exchange 2003 administration software on the Cisco Unity server. (Exchange 2003 is installed on a separate server.)
If you are using Exchange 2000, you can install Exchange 2000 either on the Cisco Unity server or on a separate server. If you install Exchange 2000 on a separate server (typically for systems with a large number of subscribers), install Exchange 2000 administration software on the Cisco Unity server.
BR
Muhammad Irfan

Thank you Javalenc,
I can understand from following that Exchange 2003 can be installed on same server.
Voice Messaging
•Exchange 2003 on the Cisco Unity server or on a separate server. If you want to install Exchange 2003 on the Cisco Unity server, note the following:
–The Cisco Unity server must be running Windows Server 2003.
–Exchange 2003 can be installed only on the currently shipping servers supported for use with Cisco Unity 4.2 (MCS-78xx-x2, MCS-78xx-x3, or later, including IBM and HP equivalents). Currently shipping servers are listed in the Cisco Unity Supported Platforms List at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/
As you know we are just replacing the OS, from win 2K to 2k3. So any thing I need to take care to back up the existing Unity with win 2000 and exchange 2000..
I am taking the back up of my unity 4.2 installed on window 2000 with DiRT and will restore on unity 4.2 with win 2003 and Exchange 2003.
Kindly advise.
BR

Voice mail as last stop for hunt group

Hello:
We have no ACD ability, so I have a hunt group set up with 3 extensions (one each as second line on each of 3 phones). If no one is available on any of the hunt extensions, I want it to go to a shared voice mail box.
Can anyone help me know if this is do-able and how (nothing I've tried has worked!). Using CM 6.1/Unity 5.0
Thank you,
Linda

Hi Linda,
This is most possible :) I'm going to add a touch to the great info from Tere (+5 points for this Tere)
In this example we are going to do what you are trying to do as well as Light the MWI Lamp on the phones within the Line Group when a Message is left for the group.
Lets say the Hunt Pilot number is 5000 and one of the second line DN's on the Line Group member phones is 2355. Set the Hunt Pilot to Forward (CFNA) to the Unity Pilot #.
If you don't use a Routing Rule as nicely suggested by Tere you can Create a mailbox for 2355 with 5000 as an Alternate Extension. When the call routes through to Unity via the Hunt Pilot No Answer Unity should see the CLID of 5000 which will then be connected to the Mailbox on 2355. This will take care of one of the Line Group Member phones but we want to light the Lamp on the second and third phone as well :)
Try setting the the DN's of the other two Line Group members as Alternate MWI's (in Unity) as well;
Setting Up Alternate MWIs for Extensions on the Same Phone System
Cisco Unity can activate alternate MWIs for extensions on the same phone system. Note that depending on the phones and phone systems, some additional phone system programming may be necessary. Refer to the installation guide for the phone system.
To enable alternate MWIs for extensions on the same phone system, do the following procedure for each subscriber who needs alternate MWIs.
To Set Up Alternate MWIs for Extensions on the Same Phone System
Step 1 In the Cisco Unity Administrator, go to the applicable Subscribers > Subscribers > Messages page.
Step 2 Confirm that the Use MWI for Message Notification check box is checked.
Step 3 Click the Add button located beneath the MWI Extensions table to add a row to the table. By default, the first row in the table contains an "X" to indicate the primary extension assigned to a subscriber. If you want one more extension and do not need to activate the MWI on the primary extension, you can also modify the first row.
Step 4 Enter the applicable extension in the Extension field of the table. MWIs are automatically enabled for all rows in the table. When entering characters in the MWI Extensions table, consider the following:
â¢Enter digits 0 through 9. Do not use spaces, dashes, or parentheses.
â¢Enter , (comma) to insert a one-second pause.
â¢Enter # and * to correspond to the # and * keys on the phone.
Step 5 Click the Save icon.
Step 6 Repeat Step 3 through Step 5 as necessary.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/401/integration/guide/c50acu4x.html#wp1808513
Then tweak the Message Lamp Setting in CCM for the second Line appearances;
For the second Line Setting on (each phone)-
Line Settings for this Device - Changes affect only this device
Message Waiting Lamp Policy - Light and Prompt
The RED Message Lamp will then work for these Second lines on each phone.
Hope this helps!
Rob

Voice Mail Ports Rejected in CUCM - Unity Connection

Hi to all,
I have a CUCM v9.1 cluster (1 Pub and 2 Subs) with two device pools (DP_Site_A and DP_Site_B), each DP has a call manager group that has the Subscriber for each site as the Primary CUCM Server in order of registration: DP_Site_A -> CMGroup_A ( 1° Sub_A and 2° Sub_B) ,
DP_Site_B -> CMGroup_B ( 1° Sub_B and 2° Sub_A).
The issue that I have is that when I configure the voice ports in the CUCM with either DP_Site_A or DP_Site_B I always get those ports as "Rejected" in the registration status BUT if i leave the DP for the voice ports as default they get registered and actually work fine with voice mails.
My Unity Connection is v9.1 too.
Any ideas about what can be causing this behavior??
Thanks in advance for your help.

Hi Alfonso,
Can you check these settings in CUC for the "Secondary" CUCM (Sub) server config
to make sure the Subs are listed as part of the SCCP registration;
Step 32 On the Edit Servers page, do the following substeps if the Cisco Unified CM cluster has secondary servers. Otherwise, skip to Step 33.
a. Under Cisco Unified Communications Manager Servers, click Add.
b. Enter the following settings for the secondary Cisco Unified CM server and click Save.
# Table 6-16     Settings for the Cisco Unified Communications Manager Servers
# Field
# Setting
# Order
# Enter the order of priority for the Cisco Unified CM server. The lowest number is the primary Cisco Unified CM server, the higher numbers are the secondary servers.
# IP Address or Host Name
# Enter the IP address (or host name) of the secondary Cisco Unified CM server.
# Port
# Enter the TCP port of the Cisco Unified CM server that you are   integrating with Cisco Unity Connection. We recommend that you use the   default setting.
# TLS Port
# Enter the TLS port of the Cisco Unified CM server that you are   integrating with Cisco Unity Connection. We recommend that you use the   default setting.
# Server Type
# Click Cisco Unified Communications Manager.
http://www1.cisco.com/en/US/docs/voice_ip_comm/connection/7x/integration/cucm_sccp/guide/cucintcucmskinny050.html
Cheers!
Rob
"Talk about a dream
Try to make it real"
- Springsteen

Unity Connection Voice Mail Only- NO MWI template

I am deploying a site with 8,000 mailboxes. 4,000 of those users are voice mail only without a telephone and will NOT require MWI.
I can manually remove the MWI setting from each mailbox, but I am looking at either a BATCH CSV setting or a TEMPLATE that I can turn OFF mwi when creating the users.
Any ideas?
TIA

Hi there,
This setting change is available via Bulk Edit
Bulk Edit> Messages> Disable MWI functionality for this user
Bulk Edit changed in 8.x from where it was accessed in 7.x.
Here's a clip that speaks to how this is run now. You first search and select all
the users you want to change and then choose Bulk Edit;
To Edit User Account Information in Bulk Edit Mode (some editing from original > this example
is for Caller Input settings but you'll see the point)
Step 1 In Cisco Unity Connection Administration, on the Search Users page, check the applicable user check boxes, and select Bulk Edit.
If the user accounts that you want to edit in bulk do not all appear on one Search page, check all applicable check boxes on the first page, then go to the next page and check all applicable check boxes, and so on, until you have selected all applicable users. Then select Bulk Edit.
Step 2 On the Edit Caller Input page, change settings as applicable.
Note The Status message at the top of the Edit Caller Input page tells you how many user accounts are being edited. Also note that the page is populated only with the fields that you are allowed to edit in bulk mode, and that the fields available for edit also depend on whether all of the user accounts reside on the local server.
Step 3 If applicable, set the Bulk Edit Task Scheduling Fields to schedule the Bulk Edit operation for a later date and/or time.
Step 4 Select Submit.
Step 5 If applicable, continue to change settings for these user accounts on the related pages available from the Edit menu. As you make changes on each page, select Submit before going on to the next page to make additional changes.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmac090.html#wp1049545
Try a couple of test users first to come up with the exact plan.
If you prefer you can also use Bulk Edit via .csv
As a test here I tried the Bulk Edit and chose;
User with Voicemail > Users referenced in this CSV file > Next
This then allowed me to browse to an existing "basic" .csv that I had
used to create a test user recently when playing with BAT. In this .csv
I had one user named Bob Uncle with DN/ext 5126. So when I used this method
the Bulk Edit tool (smart puppy ) selected only Bob Uncle for my edit choices
and I was able to change the Disable MWI functionality for this user
Again, please try manipulating some test users to perfect
your methodology.
I have attached the test .csv I used
Cheers!
Rob
Attachments: buncletest Mailboxes.csv.zip (255 bytes)
"Show a little faith, there's magic in the night" - Springsteen

Unity Connection Voice Mail ports

Hi experts
I hava simple question.
I have a UCS M3BE server with 2 CPU, as per the link http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/supported_platforms/9xcucspl.html#wp810181 with 2 No's of CPU it supports only 100 ports per Virtual Machine and for the cluster it supports 200 ports.so in the CUCM Voice Mail Port Wizard i shld put figures 200 or 100??,
i think i shld put voice mail ports 100 on CUCM with name CiscoUM1-VI with 100 ports when selecting ports on CUC-publisher
then again creating voice mail ports 100 on CUCM with name CiscoUM2-VI with 100 ports when selecting ports on CUC-subscriber
Thanks

Hi Jack,
Can you try installing the cop file from the following link
https://supportforums.cisco.com/community/netpro/collaboration-voice-video/unified-comm-application/blog/2013/04/17/unity-connection-911-unable-to-create-more-than-8-ports
Although this bug fix is for installations with one CPU you can give it a try.
HTH
Manish

Unity Connection Voice Mail Issue

Hi,
I have a weird Unity Connection Voice Mail issue and would appriciate any help i can get. Many thanks in advance.
I have Unity connection 7.0 and CUCM 7.0 integrated in a lab enviroment and here is what happens.
When I place a call internally say from 2001 to 2002, things work as expected, 2002 rings and it goes to voicemail where I can leave voicemail and listen to it from 2002.
However, if I place call from the PSTN to the same number 2002 (or any other number in other sites etc) the call again rings in 2002 and goes to voicemail, unity cnx plays the greetings for 2002 and says record your message as usual. Everything up to point is fine, then when the time on the PSTN phone is showing around 14 seconds into the call unity starts playing, "to send this message press one", if I press one nothing happens.
I have rebuilt unity and cucm, even just configured the bare minimum in the lab and still getting the same result. I tried calling from E1 connection and T1 connection but with the same results.
I have run out of ideas...
===============================
Here is a call trace from an internal call:
CallData, 1, CallerId=2003, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=8B7859FD6C16417A9A07F507418DD25B, CallerName=, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 2003, AttemptForward
State, 1, 2003, State - AttemptForward.cde!Dummy
State, 1, 2003, Event is [NULL]
Application, 1, 2003, PHTransfer
State, 1, 2003, State - PHTransfer.cde!LoadInfo
State, 1, 2003, Event is [TrueEvent]
Application, 1, 2003, PHGreeting
State, 1, 2003, State - PHGreeting.cde!PlayGreeting
Display, 1, 2003, Call answered if needed
Display, 1, 2003, Playing greeting for Subscriber: hq2
Display, 1, 2003, No DTMF received
Display, 1, 2003, Playing greeting for Subscriber: hq2
State, 1, 2003, Event is [RecordMsgEvent]
State, 1, 2003, State - PHGreeting.cde!RecordMsg
State, 1, 2003, Event is [NULL]
State, 1, 2003, State - PHGreeting.cde!RunEditMsg
Application, 1, 2003, -->MessageEditing
State, 1, 2003, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 2003, Event is [EditMessageMenuEvent]
State, 1, 2003, State - MessageEditing.cde!PlayEditMenu
State, 1, 2003, Event is [HangupEvent]
State, 1, 2003, State - MessageEditing.cde!CheckMsgLength
State, 1, 2003, Event is [ManyEvent]
State, 1, 2003, State - MessageEditing.cde!SendMsg
State, 1, 2003, Event is [TrueEvent]
State, 1, 2003, State - MessageEditing.cde!ConfirmSend
State, 1, 2003, Event is [HangupEvent]
Application, 1, 2003, <--MessageEditing
State, 1, 2003, Event is [HangupEvent]
Display, 1, 2003, Idle
Display, 1, , Dialing (MWI) '2002'
Display, 1, , Idle
and here is a trace from an external (PSTN) call
Trying 142.100.64.13, 5000 ... Open
CallData, 1, CallerId=911, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=CA3DFD90846C4FE7B0D68298A7698287, CallerName=PSTN Emergency, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 911, AttemptForward
State, 1, 911, State - AttemptForward.cde!Dummy
State, 1, 911, Event is [NULL]
Application, 1, 911, PHTransfer
State, 1, 911, State - PHTransfer.cde!LoadInfo
State, 1, 911, Event is [TrueEvent]
Application, 1, 911, PHGreeting
State, 1, 911, State - PHGreeting.cde!PlayGreeting
Display, 1, 911, Call answered if needed
Display, 1, 911, Playing greeting for Subscriber: hq2
Display, 1, 911, No DTMF received
Display, 1, 911, Playing greeting for Subscriber: hq2
State, 1, 911, Event is [RecordMsgEvent]
State, 1, 911, State - PHGreeting.cde!RecordMsg
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!RunEditMsg
Application, 1, 911, -->MessageEditing
State, 1, 911, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 911, Event is [EditMessageMenuEvent]
State, 1, 911, State - MessageEditing.cde!PlayEditMenu
State, 1, 911, Event is [HangupEvent]
State, 1, 911, State - MessageEditing.cde!CheckMsgLength
State, 1, 911, Event is [NULL]
Application, 1, 911, <--MessageEditing
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!AfterMsg
State, 1, 911, Event is [NULL]
Display, 1, 911, Idle

Sounds like one way audio from PSTN to your Unity Connection, couple of things to check:
1. ensure your protocols are bound properly on the GW, i.e. SIP/H323/MGCP
2. Make sure IP routing is OK between Unity and the voice gateway
HTH,
Chris

How to set-up voice mail to email on Unity Connection 8.6

Hi all,
I need to set-up voice mail to email notification on a Unity Connection 8.6 MCS78XX server. I've read several existing threads related to the subject, but have had somewhat of a difficult time finding a posting that provided a simplified approach with either or both of the options listed below. I'm hoping and asking to receive a response (or responses) that will break it down.
The intent is to either:
A) Have new voice mail messages sent to end-user's e-mail inboxes as .wav files.
B) Have notifications be e-mailed to end-user's inboxes whenever there is a new voice mail.
Cisco Unity Single Inbox is not the preferred method at this point.
I thank you all for your input and assistance!

Manish, if I may... I read the 2nd thread and it mentions the addition of the Exchange IP address under the smart host field... and it appears that the Exchange will also need the IP address of the Unity Connection server for relay...
question: under the Unity SMTP config options --> Server --> SMTP Domain --> can/should this be changed over to the Unity's IP address in an environment where the Unity Server's name is not resolvable? The Unity Server in this case is not configured with DNS... please advise
Thank you again!

Jabber for Windows and Unity Connection Voice mail out of sync

Hello all,
Now that Jabber is pretty much part of every install you begin to notice some trends. One trend that I have noticed happening across several of customers is complaints about Jabber and the Voicemail server getting out of sync. It’s never really been a wide spread issue but it has be noticed by several of my customers enough so that I’m reaching out to see if others are experiencing the same problem. Here are the symptoms, a person sitting at their desk they have a physical phone, and a windows PC running Jabber 4 Windows. They miss a call and the MWI lamp gets lit on the phone but not on Jabber. When you click on HELP / Show Connection status, you see all green checks, and Voicemail shows connected from Jabbers standpoint. When you exit the application and come back in, then it sync’s back up just fine. I have never seen it happen myself, but to be honest I’m never at my desk enough to even notice if my phone lamp is lit.
Anyway has anyone had similar issues? If so is there a fix?

Symptom:
User logged in Jabber and do not log-off/sign-out for more than 24 hours and then jabber does not receive new voicemails from Unity Connection. User will be able to receive voicemails from other interfaces like Outlook, TUI but voicemails will not show up in Jabber.
Conditions:
User does not sign out from jabber for more than 24 hours since last log on.
Workaround:
Sign out from jabber at-least once a day and sign-in back so that subscription will not expire in Unity Connection database.
Voicemail does not sync if Jabber left logged in for more than 24 hours
CSCuo46274
Can be fixed, depends on releases, TAC offered me a fix in version 10.5(1)ES29

Cisco Unity Express 8.6.6 Voice Mail not deleting when e-mail with attachment deleted

I have a Cisco Unity Communications Manager rel 9.1.2 that supports a remote location with a Unity Express rel 8.6.6 voice mail service module in the voice gateway to insure if WAN goes down the location still has voice mail. We have Voice Mail to E-Mail working. The problem is that when the e-mail with the voice mail is deleted the message stays in the Unity Express Voice Mail Box. All of our local users on the same Call Manager Cluster using a local Unity Connection Cluster rel 9.1.2 have the voicemails deleted when the e-mail is deleted.
How can I resolve this issue?

Found another post that referenced Cisco Bug ID CSCti37610.
CUC plays message is from Unity Connection Messaging system
Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
Workaround:
Restart the Unity Connection servers
It should have been fixed in 8.5 but we did change the SMTP domain name on 8.6 and now see the problem. Will schedule a reboot and see if the issue goes away.

Unity 4.0 - Call Forwarding and Voice Mail

Here is the situation:
We have a DN (5301) that is not associated with a Unity mailbox but is on a 7970 phone. This extension is an "on call" number that is always forwarded to a technicans phone (local 4 digit ext or cell phone).
When a person calls 5301 I want the voicemail of the final destination to answer.
For instance if I had 5301 forwarded to 2000 - I would want 2000's voicemail to answer.
Is there a way to set this up?
Thanks in advance.
Jeff

Hi Jeff,
Sadly this cannot be changed until Unity 5.x (the ability to choose "Last Redirecting Number" in not available in any other Unity version);
Here are the Unity 5.0 release notes;
Route Forwarded Calls by the First or Last Redirecting Number
Cisco Unity supports the option of routing calls based on either the first or last redirecting number when a call is forwarded to Cisco Unity.
Note the following:
This option requires Cisco Unity-CM TSP 8.1(2) or later.
This option is not supported by integrations through PIMG units.
This option can be changed through the Advanced Settings Tool (AST), which is available in Tools Depot.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/release/notes/501curelnotes.html#wp507371
Call Information Exchanged by the Phone System and Cisco Unity
The phone system and Cisco Unity exchange call information to manage calls and to make the integration features possible. With each call, the following call information is typically passed between the phone system and Cisco Unity:
â¢The extension of the called party.
â¢The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the phone system supports caller ID).
â¢The reason for the forward (the extension is busy, does not answer, or is set to forward all calls). There is also a reason code for Direct Calls.
Cisco Unified Communications Manager SCCP and SIP trunk integrations can also provide the following call information (the choice of first and last redirecting number is set in the Advanced Settings Tool, which is available in Tools Depot):
â¢Called number
â¢First redirecting number
â¢Last redirecting number
Note Cisco Unity can use either the first redirecting number or last redirecting number, depending on the setting in the Advanced Settings Tool, which is available in Tools Depot.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudg060.html#wp1040786
If this was just a one-up type of setup you can configure a Voicemail profile (in CCM) for 2000 and apply it to 5301 that will allow this type of Call Forward to 2000's mailbox. The fact that you need this for Multiple Tech's will not work. Is there any way the Techs could use a Shared Line? Then these solutions could be adapoted.
Or in Unity set up Alternate Extensions so that User A is an Alternate Extension for User B etc. Sharing a Cisco Unity Voice Mail Box between Two or More IP Phones
Configure Alternate Extensions
Open the Unity System Administrator web page.
Navigate to the subscriber's profile. Select Subscribers > Find and Select a Subscriber > Enter Subscriber Information then click Find and click the Subscriber's name for the subscriber that owns the primary phone (2000).
When the subscriber page comes up, select the Alternate Extensions option and click Add.
Enter the alternate extension number (in this case 5301) and click the Save icon.
From this good Unity doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a008015ceec.shtml#steps
Hope this helps!
Rob

Voice Mail Port Problem with CUCM 8.5 and Connection 8.5

Hi im having a very strange problem witch the voice mail ports between a CM 8.5 and a Cisco Unity connection 8.5 , i configured them and they registered and all was working fine, however when i rebooted the servers the ports stayed in status unknown i tried resetting them both sides, re adding config both sides and nothing after hours of trying and deleting and adding the same config it worked again, however we have a power outage today and the same thing happened again status unknown and still i cannot get them to register again. Any ideas or help would be appreciated.
Thanks,

I'm not sure but it could be a DNS issue. Is DNS configured or are you just using IP addresses? Make sure everything is resolving correctly.

ERROR WHILE FORWARDING VOICE MESSAGE FROM NOTES VIEWMAIL TO ANOTHER VOICEMAIL USER IN UNITY CONNECTION

Hello All,
I am facing problem while replying/forwarding or sending a NEW Voice Message from ViewMail integrated with IBM LOTUS Notes 8.5 to the other Voice Mail User Configured in Cisco Unity Connection.The ViewMail Version is 8.0.2 for IBM LOTUS Notes.UC version is 8.x
I have attached the file that displays the error.
From the view mail inbox if i "Right Click" any email and the "Click ON Forward" I am able to forward the Voice Message from the ViewMail to the IBM LOTUS Domino user [ that is forwarding it to EMAIL Account ], but if I try to forward it to unity user is gives "Failure Delivery".
Now when I double click the individual voice mail message in ViewMail account and then click on "Forward/reply/NewMemo" icon available on the individual voice message window that I have opened ,I get an error as stated below
"The remote name could not be resolved error in Notes ViewMail 10.0.0.152e_vmws_gen_property_not_found "
where 10.0.0.152 is the IP-Address of my Unity Connection Server.
Also just for the information I am able to Login into Cisco PCA for alll the users and able to view the Inbox.
I am able to forward the VoiceMessages between Unity Connection users via CISCO PCA without facing any issue.
A Quick Help will be much appreciated .......... :-)
Hasan Jafri

Hello Craig,
After spending sometime on troubleshooting , just for testing purpose I created two new Unity Connection Voice Mail User and configured VMN [VoiceMail for Notes] account on the same lotus Notes.
Interestingly this time I was able to use Reply & Reply to All option to send the Voice Message via VMN. {WORKING JUST FINE,NO PROBLEM WHAT SO EVER ]
But still I am NOT able to use Forward option to send the Voice Messages via VMN.
REPLY WITH HISTORY & REPLY TO ALL WITH HISTORY options are also not working.
This is error that I am getting
"Error in QueryServe in CoreUCClasses 213 at line 336:Vmws:The remote server returned an error:(403) Forbidden
I HAVE CREATED VIDEO RECORDING FOR THIS ERROR & WORKING PART OF THE CONFIG TO GIVE YOU A BETTER IDEA OF THE PROBLEM.
Its 7 MB Recording. I hope you can easily Download.
Also important point is that i don't see any previous error that was accuring during my earlier testing.
Thanks & Regards,
Hasan Jafri

Unity Connection 7 - Shared Voice Mail Confusion

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