Unity connection 8.5 notifications to mobile

Hi ,
We are using Unity 8.5 integrated to CUCM 8.6 and also with Exchange! We are using ITSP SIP Trunk .
For VoiceMail, We would like to send notifications to mobile but for some reasons unable to do so. Well, here I am actually stuck even I was searching and exploring through the similar posts but seems I am not getting there.
Checked that notification devices are enabled and other relevant parameters such as ALL Voice meessages, schedule etc.
Checked the patterns and Checked that the VM ports can perform message notifications and have particular CSS that can dial mobile numbers.
Checked the "Restriction table' and allowed "*" as in the first order also tried by keeping the mobile number as is (with prefixing 9 as an access code)
I have tried above settings and i was analyzing through port status monitor and I can only see that it triggers the mobile number and then idle idle.
I dont seem to understand where exactly it might be stucking to call out and why is it not ringing my mobile.
your expert help and assistance would be great.
Regards
M Taha

Hi Chris,
Thanks alot, Yes! You are right, Voicemail DP didnt have the local route group configured. Now i can see it hits the gateway though but not ringing my mobile phone.
I ran debug ccsip on the Voice gateway and here is the excerpt of voicemail port calling my number;
To me it seems codec but i coudnt figure out where exactly. My SIP trunk dial-peer has the codec assigned though. Any ideas ??

Similar Messages

Unity Connection 8.5 Notification Schedule

We have recently upgraded from Unity 4.2 to Unity Connection 8.5. We have a few hundred remote users who we need to set up the outcall notification to their cell phones. As an administrator, we have no method to set up the notification schedule to configure the time of day that the notifications should take place. This option is also not available via TUI. I do find that if we log in to each individual users Messaging Assistant pages we can set the schedule. This is incredibly timeconsuming.
Is there any other method to set a notification schedule for a large number of users?
Thanks for any input.

Does anybody know a way to accomplish this administratively?
I have the same deer in the headlights time consumption feeling right now.

Unity Connection 8.5 Outcall notification to device too agressive?

I’ve noticed the Unity Connection 8.5 outcall notification is too aggressive. Is there a way to change the outcall parameters to wait x minutes between redials?
For example Connection called my cell phone, while I am inputting my PIN I get a second call from Connection alerting me to new messages. While I’m listening to the messages I get a third call from Connection. I noticed same problem if device is my desk 7962 phone.
Unity Connection 8x Administration Guide
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagpdf.pdf

Hi Jason,
These timers can be changed via the User or User Template pages
User Templates New Notification Device
Revised November 16, 2010
Table 3-21 User Template New Notification Device Page
Field Description
Notification Device Type
Select a type of notification device from the list.
Display Name
Enter a descriptive name for the notification device.
Phone Number
(Applicable only to phone and pager notification devices.) Enter the phone number, including trunk access code, of the selected device. Use digits 0 through 9 and the following dialing characters in the phone number:
•, (comma) to insert a one-second pause.
•# and * to correspond to the # and * keys on the phone.
Users can change this number by phone.
Extra Digits
(Applicable only to phone and pager notification devices.) Enter any extra digits that Cisco Unity Connection dials after the phone number. The effect of the extra digits depends on the selected device. For pagers, the extra digits are shown on the pager display.
For example, the extra digits could be used to include a callback number when sending notifications to numeric pager devices. Extra digits can also be used to reach an extension, where the notification is configured to dial a public 800 access number and the extra digits would be sent at the opening greeting in order to reach the target extension.
Duration to Wait Before Dialing Extra Digits
(Applicable only to phone and pager notification devices.) Cisco Unity Connection can wait a specified number of seconds before dialing the digits in Extra Digits. Use this option if the automatic call progress detection is not reliable (for example, when phone lines are noisy or when ringing patterns are unusual).
Rings to Wait
(Applicable only to phone and pager notification devices.) Enter the number of times that Cisco Unity Connection allows the user phone to ring before ending the attempt. The setting must be at least 3 rings. Enter a higher number to give a user more time to get to the phone.
Default setting: 4 rings.
Busy Retry Limit
(Applicable only to phone and pager notification devices.) Indicates the number of times that Cisco Unity Connection tries to reach a user number that is busy. Select a higher number to reach someone who uses the phone frequently.
Default setting: 4 times.
Busy Retry Interval
(Applicable only to phone and pager notification devices.) Indicates the number of minutes that Cisco Unity Connection waits between attempts to reach a user number that is busy. Select a higher number to reach someone who has long phone conversations.
Default setting: 5 minutes.
RNA Retry Limit
(Applicable only to phone and pager notification devices.) Indicates the number of times that Cisco Unity Connection tries to reach a user who does not answer the phone. Select a higher number to reach someone who steps away from the phone briefly. Select a lower number to avoid disturbing others.
Default setting: 4 times.
RNA Retry Interval
(Applicable only to phone and pager notification devices.) Indicates the number of minutes that Cisco Unity Connection waits between attempts to reach a user who does not answer the phone. Select a higher number to reach a user who is away from the phone for long periods of time.
Default setting: 15 minutes.
Retries After Successful Attempt
(Applicable only to pager notification devices.) Indicates the number of times that Cisco Unity Connection calls the pager device after the first successful call to the device while the message that triggered the notification is still marked new. Use this setting in conjunction with the Retry Interval After Successful Attempt setting if users need additional reminders of new messages, or if users sometimes do not receive notifications even though the first call to the pager is successful.
If set to a value greater than 0 (zero), Connection makes periodic calls based on the Retry Interval After Successful Attempt until the user checks the message or the retry limit is reached. For example, if Retries After Successful Attempt is set to 2 and Retry Interval After Successful Attempt is set to 15, and the user receives a new message at noon, Connection will call the pager device at noon. If that call is answered, but the user does not check the message before 12:15 pm, Connection calls the pager device again at 12:15 pm. If the user does not check the message before 12:30 pm, Connection calls the pager device a second time at 12:30 pm.
Note This setting generates a series of notifications that is separate from the series that is generated if you enable the Repeat Notification If There Are Still New Messages setting on the Edit Notification Device page. To avoid confusing the user with multiple repeating notifications, we recommend that you use either the Retries After Successful Attempt setting or the Repeat Notification If There Are Still New Messages setting, but not both.
Enter a value between 0 and 100. A value of 0 (zero) means that Connection does not retry the notification after the first successful call to the pager.
Default setting: 0.
Retry Interval After Successful Attempt
(Applicable only to pager notification devices.) Indicates the interval at which Cisco Unity Connection retries calling the pager device after the first successful call to the device if Retries After Successful Attempt is set to a value greater than 0 (zero) and the user has not yet checked the message. Use this setting in conjunction with the Retries After Successful Attempt setting if users need additional reminders of new messages, or if users sometimes do not receive notifications even though the first call to the pager is successful.
Enter a value between 0 and 100 minutes. A value of 0 (zero) means that Connection makes additional retries as soon as a port is available to dial the device.
Default setting: 1 minute.
Phone System
(Applicable to phone and pager notification devices only.) Select the phone system that the notification device uses.
Prompt for User ID on Notifications
(Applicable only to phone notification devices.) Indicate whether Cisco Unity Connection should prompt the user to enter a user ID. The user is always asked for a PIN. Users may prefer not to enter a user ID in order to shorten the time that it takes to sign in.
Note Use this setting with caution and only if the phone is never answered by anyone other than the user.
SMPP Provider
(Applicable only to SMS notification devices.) Select the applicable SMPP provider.
To
(Applicable only to SMTP and SMS notification devices.) Depending on whether you are setting up message notification for a text-compatible mobile phone or pager, or for SMS (SMPP) devices:
•For SMTP text message notifications, enter the email address of the user text pager, text-compatible mobile phone, or another email account (such as a home email address).
•For SMS (SMPP) text message notifications, enter the phone number of the SMS-compatible device. The format and the number that you enter depends on the SMPP Provider. The provider may require that you include international country codes, beginning with a plus sign and followed by the country code, area, city, or trunk code, and then the number for the device (for example, +12065551234). Do not start with a zero or the international dialing prefix. Do not include spaces, dashes, parentheses or other punctuation.
Up to 128 characters can be entered in this field.
From
(Applicable only to SMTP and SMS notification devices.) For text-compatible mobile phones or pagers, enter the phone number that the user calls to check messages, or enter alphanumeric text (as applicable) in this field. The From phone number appears in the last line of any SMTP notification. A user can press the Return Call button on many text-compatible mobile phones to dial the phone number. The mobile phone must support automatic callback in order to use this feature.
For SMS (SMPP) devices, what you enter in this field depends on the SMPP Provider:
•If the SMPP Provider requires a "source address" for the server sending the message, enter the IP address for the Cisco Unity Connection server.
•If the SMPP Provider does not require a "source address," enter the number that the user calls to check messages. The format and the number that you enter depends on the SMPP Provider. The provider may require that you include international country codes, beginning with a plus sign and followed by the country code, area, city, or trunk code, and then the number for the device (for example, +12065551234). Do not start with a zero or the international dialing prefix. Do not include spaces, dashes, parentheses or other punctuation.
Note Consider that some SMPP Providers replace the number that you enter in the From field with their own phone number. For an alternative method of including a call back number, try entering the number that the user calls to check messages in the Message Text field.
Up to 40 characters can be entered in this field.
Message Header
(Applicable only to SMTP notification devices.) Enter any text you want Connection to put into the header of the notification message. For example, you might enter a legal disclaimer that you want to be sent with every notification message.
Message Text
(Applicable only to SMTP and SMS notification devices.) Enter the text message that the user wants to receive in a text notification. For example, you might enter "Urgent message for Technical Support" for a user who is on call for the technical support department. Every time a message arrives that matches the criteria selected in the message notification settings, Cisco Unity Connection sends the text you enter here.
Note To include a call back number, try entering the number that the user calls to check messages within the message text (for example, enter the number in this format: tel:2065551212).
Up to 160 characters can be entered in this field. (For SMS devices, depending on the character set you configure Connection to use, it is possible that messages that are shorter than 160 characters may be truncated.)
Message Footer
(Applicable only to SMTP notification devices.) Enter any text you want Connection to put into the footer of the notification message. For example, you might enter a legal disclaimer that you want to be sent with every notification message.
Include Message Information in Message Text
(Applicable only to SMTP and SMS notification devices.) Check this check box to include information about the new message in the text string that is sent to the notification device. This information can include caller name and caller ID (if available); the type of message (voice, email, fax); the time that the message was received; and, if the message was marked private or urgent, an indication of this status.
Include Message Count in Message Text
(Applicable only to SMTP and SMS notification devices.) Check this check box if you want the notification to include a count of the number of new messages in the mailbox.
Include a Link to Cisco PCA in Message Text
(Applicable only to SMTP notification devices.) Check this check box to include a link to the Cisco Personal Communications Assistant in the text string that is sent to the SMTP notification device.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/gui_reference/guide/8xcucgrg030.html#wp1082329
Cheers!
Rob

Weird error message in Unity Connection - Email Notifications

I went to a user, notifications, email, and put in the email address and enabled it. I click save and get this message "The specified SMTP address cannot be in the VMS domain." I searched and didn't see anything here on the forums about it and googled it and didn't find anything either. Thanks in advance.

Hi Chad,
Is the domain name of the email address you are specifying the same as the domain name that the server is using? For this to work, the email address should be in a different domain than the one that the Unity Connection server is in.
Hope this helps.
Regards,
Michael.

Unity Connection 10 - EventID: 0xC0000007 (7) - After 5 unsuccessful attempts to send a notification for subscription

hello,
i am receiving this event on MX:
this is showing ip address of my unity connection that is 172.20.101.22....
what could be reason and cause of it?
EventID: 0xC0000007 (7) - After 5 unsuccessful attempts to send a notification for subscription [EABtYngwMi5uaGljLmxvY2FsEAAAAIfIUmalt2VFie2S8ahJiKNZu5GtCIfRCA==] against endpoint [http://172.20.101.22:7080/NotificationService/services/NotificationService?id=33a00cf5-3f28-44e1-9d44-46b24da4bc2a&pid=14227], the subscription has been removed. Details: WebException: Unable to connect to the remote server Status: ConnectFailure at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult)
at Microsoft.Exchange.Services.Core.NotificationServiceClient.CreateSendNotificationRequestAsync(IAsyncResult requestAsyncResult)

Navigate to CUC Administration, set the following under SMTP Configuration > Server, and give it another shot.
[V] Allow Connections From Untrusted IP Addresses
[ ] Require Authentication From Untrusted IP Addresses
-Mateusz

Unity Connection 8.5(1)ES46 Notification Devices Pager notifications double digits?

Running Unity Connection 8.5(1)ES46
When a voicemail notification is sent to a pager, it is sending double digits for the call back number. So, instead of 535 3 6 0 0 #, it sends 55 33 55 33 66 00 00 ##. I don't have a pager to test with but that's what I hear when I have it call my phone (the initial call out seems to be working fine).

Jason,
I guess I'm still not clear which number they're referring to. UC only allows you to configure the destination Phone Number that will be called for each subscriber, see below:
Once a message is received by UC, it dials out the notification to that pager through whichever phone system (sounds like PIMG/TIMG/SIP trunk in your case. So for example if you want to notify pager 18001112222 by entering it in the "Phone Number" field, once that pager receives it, what's showing up in the display? 1188000011111122222222?
I guess what I'm getting at is that you only provide UC with a single number (or any extra digits) and it's going to dial those like any other call as I'm sure you're aware. I'm trying to make sense of how the pager is being called properly, but showing an incorrect calling number. Or, maybe I'm totally misunderstanding the symptom.
Brad

Unity Connection 8.5 Email Notification

We have CUCM 7.1.5 and Unity Connection 8.5. Single Inbox.
When receiving a VM, we are getting [email protected]
I was hoping to get [email protected] . Is there something I'm missing here? We have a Mult-Tenant environment.
Thanks.
I will add that we are moving from Unity 7 to Unity Connection 8.5.

Hi Mike,
Your question was specifically about flexibility with the SMTP domain, which is what I answered. As far as being able to reply, yes you can reply to voice mail messages just like Unity. However, it's a tad different. There may be some extra configuration required on Exchange if your users are not using VMO to reply to these messages. There was an article written about this exact scenario:
https://supportforums.cisco.com/community/netpro/collaboration-voice-video/unified-comm-application/blog/2011/07/18/unity-connection-851-single-inbox-unified-messaging-forwardreply-in-outlook-fails-with-ndr
Hope that helps,
Brad

Unity Connection integration with Outlook problem.

Hello,
We deploy CUC 7.1 and we integrate it with MS exchange 2007 and outlook, and we perform the recommended configuration to make the voice mail message to be appeared in both Unity connection voice mail store and to be sent to exchange then appeared in outlook as inbox message, we perform that by choosing Accept and Rely option in Message actions tab.
The customer want when the message accessed from the outlook the MWI on turned to MWI off!!!!!
How can i perform that?
Thanks

Hi Ahmed,
What you are wanting is not available with CUC 7.x "Accept and Relay"
In Cisco Unity Connection 7.1, you can use the accept and relay action to instruct Connection to both deliver each message of a certain type to the user mailbox and forward a copy of the message to the relay address. (This is sometimes referred to as "accept and forward.") This option may be useful for users who regularly use a device that accesses a separate server for messages, such as a handheld wireless device, and want easy access to voice messages both on the alternative device and through the Connection user interfaces. If you choose this option, the user receives two copies of each message. The copies are stored in different message stores, and any actions the user takes on the relayed copy are not reflected on the copy stored in the Connection message store.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag170.html#wp1091330
You will want to look into CUC 8.5;
New Features for Cisco Unity Connection Version 8.5
• Unified messaging with Microsoft Exchange 2010:
• Voice messages are synchronized with the Exchange inbox.
• MWI and message status are synchronized.
• Secure, private messages, mobile client, and calendar integration for Exchange 2010 are all supported.
• You can enable unified messaging for specific users or all users.
From this doc;
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps6509/data_sheet_c78-634096.html
Cheers!
Rob

Unity Connection 8.6.2 report error and issues

Hello,
I found some other hits on this error and tried the workarounds (restarting tomcat, and report data harvester) but am still getting "Unable to find any report data based on parameter(s)" for a certain timeframe on multiple reports when I know activity occurred in that timeframe.
User Phone login report, Outcall Billing Detail Report, others.
CUC version is 8.6.2.20000-2
Problem is during this timeframe someone dialed into system and changed the transfer extensions to various LD numbers throughout an entire day and the reports aren't showing these outcalls. Call Manager CDR data show the calls being placed from Unity VM ports and the Unity Conversation Manager traces I grabbed for the timeframe show the calls to those numbers to. I'm just trying to match up with a report and figure out if there is some other log or trace file I can look to determine for sure the caller logged in to the voicemail box and changed the transfer extension on it. (guessed the voicemaill password). The failed log in report doesn't even show the failed login attempt in output from traces below. The transfer extension dest addr was different on the transfers on this same mailbox. Have locked down the system since but want to get better grip on this with the reports and traces.
I looked over the CUC 8.6.2 SU1 and SU2 release notes and not seeing any resolved bugs for these matters either.
Here are some samples lines from Conversation Manager traces:
00:32:46.399 HDR|02/04/2013 ,Significant
00:32:46.399 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=E68CA6DB3CAE4118BE9F9612BD3540A9
00:33:55.006 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:33:58.955 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:34:37.090 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=9DB394E443A3419FA0020BC9D1A92806
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDL,11,CCsCdlImsAccess::AuthenticateSubscriber: Cannot authenticate user: JOESMITH IMS Result Code: 1 on line 108 of file CdlIms/src/CsCdlImsAccess.cpp: Error: 0x80046505 Description: E_CDL_SP_EXEC_FAILURE
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDE,3,Authentication Failed for Subscriber 555123 (Src/CsCallSubscriber.cpp 2969)
00:34:50.404 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,-1,-1,An invalid password entered when trying to log into a user mailbox. Details - [].
00:36:29.331 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:36:33.484 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:44:53.444 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=FEB6975B82284F37A161CD66ECBA61C6
00:45:20.019 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:45:24.121 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
Thanks

Hello ebergquist,
As advised we could try to run a report before an upgrade was performed to verify if it will pull the information, which in the event it does we would be matching the bug, therefore access the CUC CLI and type the following command: file get install *
You will be required to have an SFTP available for the file transfer and port 22 open on the sftp client.
Once you receive the files you would need to check system-history.log, below is an example.
=======================================
Product Name -    Cisco Unity Connection
Product Version - 8.5.1.12900-7
Kernel Image -    2.6.9-89.0.20.EL
=======================================
02/24/2013 13:35:02 | root: Boot 8.5.1.12900-7 Start
02/24/2013 16:03:45 | root: Install 8.5.1.12900-7 Success
Once you check the time stamp and date of the upgrade try to gather a report for a time range before the upgrade was performed, even though they might be overwritten, there still could be a possibility that it succeeds.
If this bug is not the issue then you might want to take into consideration:
1. Make sure that the service ReportDB is [STARTED] in the output of the command: utils service list.
2. If you have Digital Networking on your server make sure there is no stalled replication. Go to RTMT (Real Time Monitoring Tool)> Syslogs> Select on the dropdown your server> Doble click on Application logs> CiscoSyslog. You can then do a manual search or sort with the filter option:
Severity: Error
App ID: CuReplicator
Hit apply. Below is an example:
Date: Feb 19 08:01:15
Machine Name: LAB1111
Severity: Error
App ID: CuReplicator
Message: : 1151681: LAB1111.corpnet2.com: Feb 19 2013 08:01:11.662 UTC : UC_UCEVNT-3-EvtReplicatorStalledReceiveReplication %[ClusterID=][NodeID=LAB1111]: Detected stalled replication receiving from location LAB1111. Waiting for missing USN 2222. This situation may indicate network connectivity problems.
3.Make sure that replication is working properly in the cluster. You can check them via the following commands: showcuc cluster status    and   utils dbreplcation runtimestate
For the TransferEx that you state changed to ceros -> TransferEx=0x00000000=S_OK , this is just a hexadecimal value that is returned stating that the transfer that took place during the call was successful, in this case the actual transfer was to the following destination -> TransferEx destAddr='715551231234', and was during a call to ->calledID='555123' , this does not have to do with the actual change of a transfer number performed by a user.
Those traces won't be enough you will have to additionally set: ConvSub, level 3   and CDE, level 16 so that you may see output in the traces as the example posted in the previous thread.
Traces would be the path to follow in order to verify the user that changed the transfer rule, as this is as i understand the goal your pursuing.
However if it is of any help, another way to get on hold of the numbers that were updated on the Transfer Rule is to use the User Data Dump tool, this information reflects changes regardless of whether it was done via TUI (Telephone User Interface) or GUI (Graphic User Interface). For more information on the tool go to:
http://ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm
Traces are extensive to be reviewed if done manually, however you can do a text search with a tool as Notepad ++ to look for keywords as "NewTransferNumber =" or "CDE,16,Transfer allowed", once you find this you check the call GUIDwhich is the reference number of the call and that exists during the entire length of the call, whether it is while a person is leaving a voicemail or the user is accessing his/her's inbox. This would speed up your search.
So as explained in the first thread you would then do another text search returning all possible matches with that callGUID.
Now if you get to the very beginning of the call you would see something like:
Line 13712: 18:58:05.156 |24720,CCIE-1-001,0C9C97BDF5F444F0B535D231C32DDCB4,Arbiter,-1,Incoming Call [callerID='2199' callerName='' calledID='6789' redirectingID='' lastRedirectingID='' reason=1=DirectlastReason=1024=Unknown] port=CCIE-1-001 portsInUse=1 ansPortsFree=1callGuid=0C9C97BDF5F444F0B535D231C32DDCB4
In this example you see my test user callerID='2199' calling the Pilot number 6789 which is the voicemail button
calledID='6789, and the what type of call is it whether Forward or Direct, when logging to voicemail you are going to see Direct which is going to match the Direct Routing Rules and send the call to the attempt sign in conversation.
The other approach is a rule out method between the Audit traces and the User Data Dump tool.
So let's say you have a baseline document that states all of the Transfer numbers for all users.
If the User Data Dump reflects a different number and the Audit logs do not show any change, starting from the time the baseline was created and the point of time where the number was changed, then you could deduce the change was done via TUI (Telephone User Interface). Unfortunately you wouldn't be able to tell who did the change in this case.
Nevertheless, remember that a user may have for example an Alternate Extension so the change might not necessarily be done from the office phone: "Alternate extensions can make calling Cisco Unity Connection from an alternate device—such as a mobile phone, a home phone, or a phone at another work site—more convenient. When you specify the phone number for an alternative extension, Connection handles all calls from that number in the same way that it handles calls from a primary extension (assuming that ANI or caller ID is passed along to Connection from the phone system). This means that Connection associates the alternate phone number with the user account, and when a call comes from that number, Connection prompts the user to enter a PIN and sign in."
Best regards,
David Rojas
Cisco TAC Support Engineer, Unity
Email: [email protected]
Phone: 1-407- 241-2965 ext 6406
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

How to set-up voice mail to email on Unity Connection 8.6

Hi all,
I need to set-up voice mail to email notification on a Unity Connection 8.6 MCS78XX server. I've read several existing threads related to the subject, but have had somewhat of a difficult time finding a posting that provided a simplified approach with either or both of the options listed below. I'm hoping and asking to receive a response (or responses) that will break it down.
The intent is to either:
A) Have new voice mail messages sent to end-user's e-mail inboxes as .wav files.
B) Have notifications be e-mailed to end-user's inboxes whenever there is a new voice mail.
Cisco Unity Single Inbox is not the preferred method at this point.
I thank you all for your input and assistance!

Manish, if I may... I read the 2nd thread and it mentions the addition of the Exchange IP address under the smart host field... and it appears that the Exchange will also need the IP address of the Unity Connection server for relay...
question: under the Unity SMTP config options --> Server --> SMTP Domain --> can/should this be changed over to the Unity's IP address in an environment where the Unity Server's name is not resolvable? The Unity Server in this case is not configured with DNS... please advise
Thank you again!

Unity connection SMPP provider

we migrated from unity 7.02 to unity connection 8.62a. Our SMPP provider however is complaining however that the tcp sessions are being kept open to their sms gateway since we migrated . No issues before , each session was opened up and then closed but apparently now the session is being kept open . we have been told that we must adjust the client end (our unity connection server) to drop the session.
the client was not closing connections anymore, but creating one for each message.
Leaving aside the fact that it is not a good practice to create a separate session for each message
'the client was is closing connections anymore, but creating one for each message.
Leaving aside the fact that it is not a good practice to create a separate session for each message'
the 1st two slides show the unity setup and the 3rd shows the unity connection setup.
any advise on how to make this change or as to why theres a difference between the two clients would be appreciated.

Hello Jeff,
It would be interesting to see what CUC reports in this situation to confirm or refute the provider.
My suggestion would be to enable the following traces:
Problem Area
Traces to Set
RTMT Service to Select
Trace Log Filename
SMS notifications
Notifier (all levels except 6 and 7)
Connection Conversation Manager
diag_CuCsMgr_*.uc
Connection Notifier
diag_CuNotifier_*.uc
Also a packet capture on the CUC (pub and sub if applicable), from CLI do:
- This command starts the initiation of gathering packets:
utils network capture eth0 count 100000 size all file
Where 'filename' is a random name that you would like to provide; the 'count' is the size of the packets that will be captured.
Once this capture is running you can reproduce the issue and once you finish hold Crtl+C and that will terminate the capture session.
-The file will be saved in platform/cli/filename.cap
Where 'filename' is a random name that you provided.
To gather the packet capture go to: RTMT (Real Time Monitoring Tool)>Trace and Log central> Collect Files> Click Next> Packet Capture.
I haven't ever run into this issue before, therefore posible steps are unlikely unless there is more information on the CUC perspective with further tracing/debugging.
Sincerely,
-Vavid

Can I connect window device like modem, mobile in oracle forms,if possible then how?

Can I connect window device like modem, mobile in oracle forms,if possible then how?

Hi Tony,
So explain where you would see your notification?I just mention, Leave module, there are many other module. For example In Purchase Purchase Requigition , Production Module Production Complite , Delivery Module Delivery Ready.
For this it will better to show at respective Menu.
In the Window title?Another good Idea !
You could have a timer trigger that runs every 5 minutes and checks a notification table, if there is an unacknowledged notifcation, then you could change the Window title of the formas app to show a (1) at then end of it.Timer has a bad this.. For example, if i make a timer and run every 5 min. then if user works on a form, timer will hide the form and show the timer window.
Isn't it ?
Would that do, or do you need more?Yea.. More..It will be like facebook. If any notified work is done by any person, light will go off.
Thanks for your interest and suggestion...
Ask2Learn
Edited by: Asked to Learn on Jan 23, 2013 12:36 AM

Disabling 'Not connected to Internet' notification

Hi,
I have a little problem here. Every time I unlock my Z2 and not connected to the internet, there will be this ‘Not connected to Internet’ notification appearing in the middle of my screen. And when I enable mobile data, this ‘Mobile data enabled’ notification appears. This notification appears on top of anything and it is blocking my view especially when I want to use the keyboard to type. Part of the keyboard is blocked by this notification. Even though the notification only last for about a second, it is still irritating. This notification only starts appearing 3 days ago, previously there isnt' this notification.
I would like to know how to disable this notification.
Solved!
Go to Solution.

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
I would suggest that you try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008
What are your thoughts about this forum? Let us know by doing this short survey.

Unity Connection 8.5 TUI Wallet Guide?

Connection 8.5 web page with user guides,
http://www.cisco.com/en/US/products/ps6509/products_user_guide_list.html
How come only the Voice Commands has a Wallet Guide in the End User Guide?
Where can I find a 1 page printable shortcut guide for the TUI in Unity Connection 8.5? I recall in Unity 4x we printed then and put them on our cube walls.

Hi Jason,
You can create one using the Wallet Card Wizard from the great Unity Tools
http://www.ciscounitytools.com/Applications/CxN/WalletCardWizard/WalletCardWizard.html
Or these are available in this format;
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user/guide/phone/8xcucugphone_chapter21.html#reference_E5D5049FD5C34F93AE421A1836EF0CC2
Main Menu and Shortcuts (Standard Conversation)
Revised November 16, 2010
While listening to the Main menu, press:
Action Key(s)
Hear new messages
1
Send a message
2
Review saved messages
3 1
Review deleted messages
(Not available on some systems)
3 2
Change setup options
4
Change greetings
4 1
Turn alternate greeting on or off
4 1 2
Edit other greetings
4 1 3
Change message notification
4 2 1
Change fax delivery
(Not available on some systems)
4 2 2
Select full or brief menus
4 2 3
Change PIN
4 3 1
Change recorded name
4 3 2
Change call transfer
4 4
Find messages from a Connection user
(Not available on some systems)
5 1
Find messages from all outside callers
(Not available on some systems)
5 2
Find messages from an outside caller
(Not available on some systems)
5 3
Hear meetings
(Not available on some systems)
6
Hear external messages
(Not available on some systems)
7
Switch between using the phone keypad and using voice commands (Connection 8.5 and later)
(Not available on some systems)
9
Cheers!
Rob

Unity Connection 8.5 Exchange 2010

Does the exchange server need to be in the same location as the Unity Connection 8.5 server for single inbox to work?

In the single inbox design guide here....
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/design/guide/8xcucdg032.html
Calculating the Number of Connections for a Connection Cluster
If both Connection servers in a cluster are in the same location, so they have the same latency when synchronizing with Exchange, you can calculate the number of connections the same way you do for one Connection server.
If one server in a cluster is collocated with the Exchange servers and the other is in a remote location:
•Install the publisher server in the location with the Exchange servers. The publisher server should always be the primary server unless the server is offline for maintenance or is unavailable for some other reason.
Also here in this guide....
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html#wp459928
Unified Messaging Requirements: Synchronizing Connection and Exchange Mailboxes (Single Inbox) (Connection 8.5 and Later Only)
Revised February 22, 2011
•Cisco Unity Connection integrated with a supported version of Microsoft Exchange Server:
–Exchange Server 2010 with Update Rollup 3 or later (All editions are supported.)
–Exchange Server 2010 with Service Pack 1 (All editions are supported.)
–Exchange Server 2007 with Service Pack 2 or later (All editions are supported.)
To synchronize Connection and Exchange 2007 mailboxes, you must install Connection 8.5(1) Service Update 1 (SU1), which is available on the Voice and Unified Communications Downloads page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.
In the tree control on the Downloads page, expand Voice and Unified Communications > Unified Communications Applications > Voice Mail and Unified Messaging > Cisco Unity Connection > Cisco Unity Connection Version 8.5. On the Select a Release page, select SU1, and the download buttons appear on the right side of the page.
–Exchange Server 2003 with Service Pack 2 (All editions are supported.)
To synchronize Connection and Exchange 2003 mailboxes, you must install Connection 8.5(1) Service Update 1 (SU1). For download instructions, see the previous bullet.
Microsoft Business Productivity Online Suite is not supported.
•Exchange servers and Active Directory domain controllers/global catalog servers (DC/GCs) can be installed in any hardware virtualization environment supported by Microsoft. (Cisco does not provide technical support for message-store servers or for DC/GCs.)
•The Microsoft Exchange message store can be stored in any storage area network configuration supported by Microsoft. (Cisco does not provide technical support for message-store servers.)
•Exchange clusters are supported.
•To access Exchange servers in more than one forest, you must create at least one unified messaging service for each forest. Connection supports a maximum of 20 unified messaging services per Connection server.
•Depending on the number of voice messaging ports on each Connection server, the path of connectivity must have the following guaranteed bandwidth with no steady-state congestion:
–For 50 voice messaging ports on each server—7 Mbps
–For 100 voice messaging ports on each server—14 Mbps
–For 150 voice messaging ports on each server—21 Mbps
–For 200 voice messaging ports on each server—28 Mbps
–For 250 voice messaging ports on each server—35 Mbps
The bandwidth numbers above are intended as guidelines to ensure proper operation of mailbox synchronization. For information on bandwidth requirements for Connection clusters, see the "Requirements for a Cisco Unity Connection 8.x Cluster" section. Additional conditions such as network congestion, CPU utilization, and message size may contribute to lower throughput than expected. Call-control and call-quality requirements are in addition to the guidelines above and should be calculated by using the bandwidth recommendations in the applicable Cisco Unified Communications SRND at http://www.cisco.com/en/US/partner/solutions/ns340/ns414/ns742/ns818/landing_uc_mgr.html.
•The default Connection configuration is sufficient for a maximum of 2000 users and 80 milliseconds of round-trip latency between Connection and Exchange servers. For more than 2000 users and/or more than 80 milliseconds of latency, you can change the default configuration. For more information, see the " Latency" section in the "Single Inbox in Cisco Unity Connection 8.5 and Later" chapter of the Design Guide for Cisco Unity Connection Release 8.x. at http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/design/guide/8xcucdgx.html.
•Users must be assigned to a class of service that is enabled for using single inbox.
•For each user configured for single inbox, an email client that is configured to access the user's Exchange mailbox. For full single-inbox functionality, we recommend that you use Microsoft Outlook and install Cisco ViewMail for Microsoft Outlook. ViewMail for Outlook is required to:
–Review secure Connection voice messages by using Outlook.
–Compose, reply to, or forward synchronized voice messages by using Outlook.
Other email clients can be used to access Connection voice messages in Exchange, but users will not have the functionality provided by ViewMail for Outlook.
For information on Connection support for Outlook, see the "Requirements for Accessing Voice Messages by Using Cisco ViewMail for Microsoft Outlook 8.5 and Later" section.
•For users who are configured for single inbox and SpeechView transcriptions, the message in Exchange is not updated with the transcribed text. You can configure Connection to send a notification message that contains the transcription.
•When message expiration and single inbox are configured, the .wav file is not deleted from the message in Exchange. Voice messages in Connection are still removed from user mailboxes and are replaced with a recording that tells the user "This message is expired."
Specifically teh bandwidth requirements. Typically it's always best to have Exchange as close as possible to the CUC servers for performance to be ideal but this should give you some guidelines.
Tray

Unity connection 8.5 notifications to mobile

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