Universal Worklist showing cross-linked tasks

Question

This is a really strange problem.
I have a Guided Procedure process that is being heavily utilized in our company.  Occasionally, tasks in a user's work list will become 'cross-linked': the description will say one thing, but opening the task will open another similar task.  And vise-versa.
For example, say I have processes assigned to a Manager:
- Task for Employee 'A'    (example process id 6a1234)
- Task for Employee 'B'    (example process id 6a4567)
When 'Task for Employee A' is opened, the task for Employee 'B' is started.  And, when 'Task for Employee B' is opened, the task for Employee 'A' is started.  Very strange!
I've checked the underlying process data via /nwa, and the process instances are defined correctly: all data assigned to the process is correct.  But, where this really get's weird is when you look at the URL's processed when the task from the Universal Worklist is opened.
If you look at the process ID's embedded in the URL's, they're wrong!  Using the information above, the URL for the task for Employee 'A' contains the process ID for the task for Employee 'B'.  This explains why the wrong back-end document is opened, since the GP run-time is passing the wrong context.
The process id's defined in the actual GP tasks look correct, so this appears to be a presentation issue. 
I have not had the employee try to open the task via the GP Workbench, as this roles not assigned to users in general.
Suggestions?
We're on NW 7.0 sp17.

Answer 1

Hi Ken,
Yep, cheers for that.  Now, I did find some information from older messages for you, and it appears that sometimes, this works as designed based on how you have defined your roles for GP.
Do you have a group used as a default for the requestor role?
If you want only one user(the initiator) to be a requestor than you
should change the Requestor role to be of type "Initiator". If this is the case
all the users in the group are used as processors and all of them
would have a task in then in the UWL. This is normal behaviour of the GP.
Here is some additional documentation....
http://help.sap.com/saphelp_nw70/helpdata/EN/96/b48c42ee585551e10000000a
1550b0/content.htm
http://help.sap.com/saphelp_nw70/helpdata/EN/43/8acc8f3b682673e10000000a
1553f7/content.htm
Am I understanding you correctly?  I also may need to check with a GP colleague on this for clarification...
Beth Maben
EP - Senior Support Consultant
AGS Primary Support, Business Suite & Technology
Please see the UWL Wiki @
https://www.sdn.sap.com/irj/scn/wiki?path=/display/bpx/uwl+faq  ***