Unknown Error (-23) prevents Sync from happening - what is the solution?
When I plug the iPad into the Mac and iTunes opens. The iTunes software "verifies" my iPad then the error message appears:
Attempting to copy to the disk myiPad failed. An unknown error occurred (-23).
Anyone else had this problem and have a fix?
Joe ~
"It turns out I was working with a corrupt ePub file. I was able to install a different German edition on my iPad with no problem. I'm not sure if the "-23" refers to a bad ePub file but if you see this during a synchronization you should also see another message referring to the file that caused the error. Check the source of that file to make sure it's legit. If possible, download a new version and see if the problem goes away. That's what worked for me."
...Found by doing THIS.
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What I did was to restore the entire library off my Ipod, using a very good program called PodToPC (a free download is available) selecting an option to replace all of the stuff in the Itunes library. I use the Ipod Classic simply because it has a large capacity to hold my collection of CD and Vinyls. No way was I going to modify duplicates of 10000 tracks in 750 playslists by hand! I did have a few residual problems with some of the playlist specs but, after a few hours of work all was restored.
I hope this is useful. -
Unknown Error 13010 prevents me from opening itunes.
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After a while I notice that, kinda like windows said in the window, the connection to the drive was lost (but HOW???), because I can't access anything in the external drive. So I unplugged it and plugged it back and now it works.
But what happened?
(I've got itunes 9)Joe ~
"It turns out I was working with a corrupt ePub file. I was able to install a different German edition on my iPad with no problem. I'm not sure if the "-23" refers to a bad ePub file but if you see this during a synchronization you should also see another message referring to the file that caused the error. Check the source of that file to make sure it's legit. If possible, download a new version and see if the problem goes away. That's what worked for me."
...Found by doing THIS. -
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Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
You can use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
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If the ringtones are on the old device just plug it in and do a transfer of purchases then they will be on the computer to sync to the new device.
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I restored my ipod touch (old version, silver back cover) but after erasing all the memory in it, Itunes showed me an error message ......The Ipod ''Ipod'' could not be restored. An unknown error occured (1)....What is the problem or how can I resolve this error?? please assist!!
This usually indicates a hardware problem.
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020. -
When I am trying to sync my ipod touch, it gives me the message that an internal error is keeping it from happening. Can anyone help?
What is the exact wording of the error message? If an error number or additional information is not in the message
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I haven't synced my iphone 4 because I'm afraid my daughter's infi from her iphone 3 will be put onto my phone, so what do I do to prevent
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It will only sync what you tell it to. What computer have you been syncing with? -
My macbook shuts off and I kept a journal for it because mine's got complications.
July 1, 2014 (Tuesday)
I spilled a cup of choclate milk on my keyboard, it was soaked! But my battery was drained so I know nothing had short out. So I turned it over and never tried to turn it on.
July 2
I went to the nearest apple center and asked them to clean it for me. (I knew it wasn't a good idea to clean it myself) They put it in a plastic bag but I asked them to open it as soon as possible so I know what parts are affected. They told me they'd take a picture of the inside for me and go back after an hour. Milk was still inside everywhere so I asked them to take it in.
July 8
I called to get an update on my mac and they said it wasn't economically practical to repair it because they recommended a full system replacement. I got depressed and accepted my Mac's fate. But what's annoying is I put my mac in on July 2 and they only tried to clean it in July 5 which makes me think that was the reason my mac was irreparable.
July 9
I took my mac and tried to find another opinion but I showed the diagnostics from the apple store and they said they couldn't fix it. My parents were getting ready to buy a new one.
July 13
I realized that my mac didn't have charge when milk spilled on it so I tried to charge it and BOOM IT OPENED. They keyboards were sticky and it takes a moment before my computer reacts to the trackpad but it works! Even all the keys works! But it doesn't charge.
After lunch, it was workingp perfectly and my batteries were at 30% charge! I was really happy!
(in the interval my mac works perfectly, it stays for normal 7 hours when battery is charged fully)
However at July 19
There was no electricity for four days (A typhoon came in the Philippines) and my battery is about 7% so I went to the public market to get it charge while I wait for electricity. I charged it for about 3 hours and sideways because it was inside my backpack while it charged so noone will notice it. When I got home and opened my laptop, it shut off randomly after my desktop appeared after start up. So I was sad.
July 20
I found a solution online to use the option-shift-power button my mac opened and worked normally!
July 21
My computer was normal in the morning then in the afternoon it shut off again after I waked it up from sleep. Tried option-shift for about 3-5 times before it worked with varying intervals from 5-20 minutes each
July 22
I get nervous when I use it but it worked perfectly I was even able to edit with Final-cut pro and HD clips.
Wednesday
Worked perfectly in the morning but in the afternoon, after waking it up from sleep it won't turn on tried the option-shift then I tried resetting the SMC for about three times (my mac is a unibody) but it didn't turn on the whole evening.
Today Thursday morning July 24
I tried to reset SMC first thing in the morning after the thing won't turn on. After about an hour, I tried to turn my mac on normally and it opened. So what I did is to back up all my files. (It took the whole afternoon) and at night I ran diagnostics (D during start up) and no threats were found
Haven't been experiencing the trouble, as of the moment I'm writing this Jul 25, Friday (12:13 AM) HK time Philippines.
So what I'm asking here is what do I do to make sure this doesn't occur anymore. I probably written a very detailed log. So what else (diagnostics and other) should I do to prevent this from happening again. School starts in August and I will need my laptop to work perfectly to let me go through college with less burden. Thank you and I hope you reply. Any more questions about details on my Mac will be answered
Macbook Pro 13-inch, Mid 2012
Bought in December 2012
Processor 2.5 GHz Intel Core i5
Memory 4 GB 1600 MHz DDR3
Graphics Intel HD Graphics 4000
Software OS X 10.9.4 (13E28)tryshdanielle wrote:
So what I'm asking here is what do I do to make sure this doesn't occur anymore.
Get a new computer. Consider switching to regular milk, or even a light fruit juice. -
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please advise me,
best regards,
Ahmedtry to edit your host file ang delete any line that contain gs.apple.com
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Sign Out of your Account... Close All Open Apps... Perform a Reset... Try again...
Reset
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430 -
probably asked and answered a million times but laptop died and my boyfriend and i are now sharing a computer when i went to back up my contacts i ended up with all of his? Is there a way to get them off without deleting each one? Also how do i prevent this from happening again? can someone direct me to some info on multiple phones on one itunes i am lost.
Hey there 79usma79!
I have a couple of articles for you that can help you troubleshoot the issues you are seeing with iTunes on Windows XP. The first is a general troubleshooting article, which can be found right here:
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421
This article can help you find out if there are any conflicts between your copy of Windows XP and iTunes, and can tell you what to do if there are. Before going down the troubleshooting route though, you should take a look at this article, which can help you back up your entire iTunes library to an external hard drive, so if this issue is recurring, you will be able to restore from that backup and will not have to worry about losing your playlists or music again:
iTunes: Back up your iTunes library by copying to an external hard drive
http://support.apple.com/kb/HT1751
Thanks for using the Apple Support Communities!
Cheers,
Braden -
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