Unlimited Anytime Plan Help

Hi,
Is there a fair usage policy with this or can i actually make as many calls
as i want?
Spoke to someone in India on the online help who said i could make as
many calls as i want, but wouldnt trust them with anything.

(I too used Google when I first thought what's all that about!!)
FWIW, I doubt we'll be the last ones to do this and @TEOTD, we're always learning something new - that's IMHO BTW
I shall now ROFL while you work out all the the above
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Free Text Messages Unlimited Anytime Plan

Hello,
I am looking at taking out the BT Infinity 2 broadband and adding the Unlimited Anytime Plan to the service. I was just wondering if anyone on here knows if I would still be entitled to the 200 free text messages per month by adding the Unlimited Anytime Calls plan as an add on?
I am referring to the below document.
http://www.productsandservices.bt.com/consumer/assets/downloads/BT_PhoneTariff_Residential.pdf?s_cid...
Thanks in advance for your help.

this was covered recently and the answer was they are no longer included https://community.bt.com/t5/Bills-Packages/Inclusive-text-messages/m-p/1445735/highlight/true#M49243
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Unlimited Anytime Plan call viewing with paperless...

I have just had BT installed and was wondering if I can view my calls anywhere. I am on paperless billing and Unlimited Anytime Plan.

I too have the unlimited anytime call plan, after logging on to the BT website select the "My BT" navigation button towards the top right of the homepage. On the "My BT" Welcome Page you should see in the "Your Bills and Payments" section a button titled "View your recent usage", select that option. From there I am able to see/filter all the calls made irrespective of free or chargeable, you should be able to do the same, if not check the "show filter options".

"Unlimited Anytime Plan"

On 1 October 2009 I took out the "Unlimited Anytime Plan". BT assured me that my calls would be transferred back from the Utility Warehouse, so that I could benefit from this package. Since then I have continued to pay the Utility Warehouse between £40 and £60 per month for my calls, because BT failed to cancel the calls with Utility Warehouse, and BT have continued to charge me for the same calls.
I am expecting a refund from BT for the 21 months I have paid them for this plan, during which period they failed to make sure my calls were with BT.

Hi garyclark and welcome
Hmm, I'm not too sure if you'll get a refund as BT will wonder why it's taken sooo long for you to report this, but miracles do happen. Also they'll possibly ask why you didn't notice that both suppliers taking are money from your account and maybe ask why you didn't contact Ultility Warehouse to ask why they are still taking money for a service they should no longer be supplying.
BT may have followed the correct procedure and it's infact UW that have not done so.....
The only thing I can suggest is to contact the BT forum mods via this contact form - http://bt.custhelp.com/app/contact_email/c/4951
Allow up to 72 hours for a reply.
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Excessive monthy DD plus ignoring Unlimited Anytim...

Over the last three quarters BT have been increasing our monthy DD payments - the latest few have been £80.
Breaking down the monthly costs of my separate packages I get
Line rental £13.90
Broadband £28.00
Phone - £25 over 3 months - call it £9 per month
Unless my maths is wrong this comes to £50.90, so why are BT taking an extra £29.10 ???
In addition we've got Unlimited Anytime Plan, but we are being charged for all our local calls - for example a 30 min call to a neighbour cost £2.50!

Hi Mog_X,
I bet your mouth was dry after being on the phone for 9 hours!!!
Do you have online billing if so you could check your own usage, via my BT
Regards Pat
EDIT you can always ask the mods for help use the following link and fill in the form.
http://bt.custhelp.com/app/contact_email/c/4951
It may take 72 hours for them to contact you

Re: Unlimited anytime call package?

I've recently upgraded to unlimited anytime plan as part of my broadband and calls bundle.
However in 'My BT' there is an inconsistency.
It says I am on Unlimited Anytime plan and the bullets suggest that I am only on unlimited weekends. See below.
I'm now confused.
My understanding was that all calls from my main landline phone would be free.
Is this correct?
Unlimited Anytime Plan
Part of your Broadband and Calls bundle
Your call plan
Unlimited calls to UK landlines from midnight Friday to midnight Sunday, for up to an hour
Inclusive calls to 0845 and 0870 numbers at weekends
Get BT privacy, BT answer 1571, and BT 1471 calling features at no extra cost
24/7 help and support for your home phone line
Learn more

Hi there Donh and welcome to the forums.
The bullets you mention and show are unlimited anytime calls, if it was weekends unlimited only Sat & Sund would be blocked out.
Don't forget free!! for up to an hour, redial after 55 minutes. 01 02 03 and 0845 0870 only and not channel islands.
Patty-L
EDIT Ohhhh I must have misread I see what you mean now there must be a mistake.
You could try online chat, find the link at the top left of the bills and call packages board.

Unlimited anytime package

Hi,
I've just read BT's terms and conditions regarding the Unlimited anytime call package, it reads as below. If I understood correctly does the fair usage only apply to 0870/0845 calls?
Thanks
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25502&s_cid=con_FURL_...
Unlimited UK landline calls are for up to an hour to numbers beginning 01, 02 & 03, after which pence-per-minute rates apply. You can hang up and redial before the end to avoid charges. There are exceptions like calls to the Channel Islands. See our terms and conditions for details.
Inclusive calls to 0845 and 0870 numbers – Inclusive 0845 and 0870 calls of up to 60 minutes duration (excluding indirect access numbers and dial-up internet access) available dependent on your Calling Plan: weekends only (with the Unlimited Weekend Plan), evening & weekends (with the Unlimited Evening & Weekend Plan), or any time (with the Unlimited Anytime Plan). Fair use policy applies – max. 1,000 mins or 150 calls a month. If either of these limits on free calls is exceeded, BT will charge for these calls until further notice See Terms & Conditions for full details.

Yes, calls to 01 02 and 03 numbers are unrestricted unless you stay connected for more than one hour.
Contact The Mods
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Charges for cancelling your contract early

Can anyone help me with this: my daughter lost her unlimited data plan when I used her upgrade.

My daughter lost her unlimited data plan when I used her upgrade to buy a new phone (upgrade transfer). She didn't upgrade her phone, I did. No one told us this was going to happen and the first I knew of it was when I got a letter in the mail telling me of the change. We went back to the store where we bought the new phone and they put in 2 requests for her unlimited plan to be reinstated, but both were denied. They then told us to call Customer Care, but Customer Care doesn't care. Does anyone else have any experience of this and know of any recourse we may have? Thanks for any help you can give me.

tikibar1 wrote:
She didn't upgrade her phone, but you did by using her upgrade. It's her contract that then gets extended, not yours. And, unfortunately, as of last June, whenever you sign a new two-year contract, you lose your unlimited data. You can try to reverse the upgrade and get the unlimited data restored if within 30 14 days, but since Verizon has discontinued the unlimited data plans for everyone, I'm not sure how successful you'll be.
For what it's worth, to keep unlimited data (at least for now; rumor has it that it may be completely gone next summer), you don't want to sign a new two-year contract, but pay full retail price, get the phone elsewhere (like ebay), or use an upgrade from a phone that's on a tiered data plan.
It's 14 days, tiki. Otherwise they are out of luck.

Help--did I just give up my grandfathered unlimited data plan?

Hello all,
I just bought an iphone 4s--upgraded from a Droid smartphone. On my old bill my data plan is "email & web unlimited" for $29.99. Did I made a mistake when ordering the new phone--I clicked on the 2G plan and that is what is shown in my order. Did I just give up my grandfathered plan? I really don't understand all this stuff. Could someone help me understand if that "email & web unlimited" was the grandfathered unlimited data plan I keep seeing discussed on this forum? Does that allow me to upload pictures, stream radio/movies, etc.? Or do I really need one of the tiered plans like the 2G? I will try to revise my order through customer service if need be. Thank you so much.

drsdkelley wrote:
Hello all,
I just bought an iphone 4s--upgraded from a Droid smartphone. On my old bill my data plan is "email & web unlimited" for $29.99. Did I made a mistake when ordering the new phone--I clicked on the 2G plan and that is what is shown in my order. Did I just give up my grandfathered plan? I really don't understand all this stuff. Could someone help me understand if that "email & web unlimited" was the grandfathered unlimited data plan I keep seeing discussed on this forum? Does that allow me to upload pictures, stream radio/movies, etc.? Or do I really need one of the tiered plans like the 2G? I will try to revise my order through customer service if need be. Thank you so much.
No, this is not the grandfathered unlimited plan. As soon as you activate your phone, you should call Verizon and have your unlimited plan reinstated. The 2GB plan shouldn't take effect until you activate your new phone, but you could just check to make sure. Once the 2GB plan takes effect, you should have 14 days to have the unlimited plan reinstated, or you will lose it for good.

Unlimited anytime call plan

Hi,
Anyone know if the unlimited anytime call plan is still available without the 12 month contract?
Spoiler (Highlight to read)
TIA

Thanks for the replies.
I have taken the plunge on the 12 month contract special offer with 3 months free, then it's as DS mentioned on a month by month basis. There's is one still listed in the terms and conditions for the 12 month rolling contract if you look start digging around, but I can't see the point when you get 3 months free with the standard 12 month contact.
Laters,

Unlimited anytime calling plan and calling feature...

I have Unlimited anytime calling plan and it says that I can have up to 3 calling features at no extra cost -
I already have privacy and caller display as 1 calling feature But when I try to order 2 additional features it says there will be a charge of £6.
Has anyone else tried this , am I reading it wrong ?
Ta,
Del.
Solved!
Go to Solution.

Yes the three calling features are 1471,1571 and privacy.
Don't BT provide these free of charge anyway ?
Del.

Why did I lose my unlimited data plan when 2 co-workers didn't when they upgraded?

I recently found out that 2 co-workers updated their phones back in Oct. 2013. They purchased new phones under contract on lines available for upgrade at that time. After the purchase, they both switched the new phone to another line of theirs with the unlimited data plan. They continue to get the unlimited data plan on these older lines even though they switched the new phones to these older lines. I purchased a phone for my son back in Dec. 2012. His line was not available for upgrade at that time. I upgraded my husband's line with the new phone and then they switched it to my son's line. I was told that I would no longer be able to get the unlimited data on my son's line now. I asked why, I wasn't upgrading his line but the other line and they said once I switch the new phone to my son's line it automatically removed the unlimited data. They told me nothing they could do because Verizon was trying to eliminate the unlimited data plans. Dec. 2013 I went to get my daughter a new phone. Her line was available for upgrade. The Verizon employee also asked if I wanted to upgrade my son's line since it was available for upgrade. I asked about the unlimited data and how I lost it on his line before. I asked if I could upgrade his line and then move the phone over to my daughter's line and keep her unlimited data. The Verizon worker told me no. Said anytime you purchase a new phone, it will not allow the unlimited data to be kept, that any phone under contract removes the unlimited data even if the new contract is not originally purchased under the line switching to. Both of my co-workers were able to to upgrade on one line, switch to line that still had unlimited data and keep it. Why? I'm so upset over this difference. I phoned Verizon at the worker stated that it could not be done. He was nice but could not understand how one was able to do it and I couldn't. One of the people who did upgrade and kept the unlimited data said that the employee at the Verizon store told her that they couldn't do it that why--keeping the unlimited data because they would get into trouble and possibly fired. She said she came home called Verizon and Verizon at the 800# did it for her. I feel like I was done wrong--I should have never lost my unlimited data when I switched the phone to my son's line in Dec. 2012 nor my daughter's line Dec. 2013. They did offer me the 6 gb data for my daughter at 30.00, but my son's could not be done that way since it had been back in Dec. 2012. So I am being charged 30.00 for 2 gb. I have until Jan. 15 to return her phone for a refund, except the 35.00 restocking fee. I am thinking about doing this because so dissatisfied. Someone needs to check into this matter...should be no difference in customers. This is not hear say,,,,it came straight from the people themselves. They know what they have--they have unlimited data and both received new phones in Oct. 2013 under lines available for upgrade and switching to line unavailable for upgrade at that time. Some please help me to understand why? If it can be done....I should be able to get it too. Verizon should address this issue and treat all customers the same!!!! Thanks

If you didn't get a subsidized upgrade on the line with unlimited data, you should have been able to keep your son's plan and just activate the phone on his line. The line you used the upgrade from will no longer have unlimited, but if you just had a basic phone on that line it wouldn't matter. I would return the phone, and then order a new one either online, over the phone, or in a Verizon corporate (not a "reseller" or "authorized retailer"). That is the only reason I can think of that you would have to lose the unlimited data. Also, be sure the contract/upgrade date is reset, before leaving the store if possible. I know sometimes the returns don't get processed and reported to Verizon right away, and you don't want to find out in a week or two that the return wasn't processed by the 15th. Good luck to you! :)

How do I get Verizon to honor unlimited data plan stated on receipt?

I was among those who upgraded their phones during the "glitch" that allowed customers to keep their unlimited data plans. Our two new iPhone 5s' arrived this week, along with receipts for each that, as far as I can tell, maintain our unlimited data plan.
When I called to activate the phones, the rep told me he couldn't guarantee we would keep the unlimited plans after activation, and the activation (along with the potential change to the 2GB plan) was irreversible. I asked to speak to a supervisor, who told me we still have the option for unlimited data and that it was just our luck of the draw. I took this to mean we lucked out with the glitch. However, when the rep got back on the line he said the supervisor meant that when he (the rep) activates our phones, it will kick us to the 2GB plan, and he may be able to switch us back to the unlimited if he acts fast enough, but it was no guarantee (hence "luck of the draw"). I decided to not act just yet and got off the phone.
So, is the rep pulling my leg? I understand I got to this point through what was later revealed to be a glitch, but I thought Verizon stated to the press they would honor the orders, not to mention I have receipts showing the new phones and our current plan that we've had for years.
How should I proceed with this? Thanks for any help.

Fortunately in all my dealings with the court system "written" takes a great sway over intent. You have someone sell you a service and they write this order is final with the additions etc. Then on the day the goods or services are provided the company states this was not supposed to be agreed to (intent) the contract is based on what was written and agreed to.
I am presently locked into a simular situation now with a home improvement contractor. On the contract it stated the job must be completed no later than October 13, 2013 or sooner. Its signed by them and us. Now they missed the contract date, they are claiming the agent for the company had no right to do so. They keep pushing the date further and further away.
Went a filed a court claim for the large money we paid plus simple interest on the amount. Also found another company who will do the job now at a cost $4,000.00 more than the other company. In my state the court can grant me either as relief. Also not doing the job is criminal in nature so we can file a police complaint for grand larceny. Bad business practice.
Evidently the company was served with the summons last week. Since they called and said the work will be done complete Tuesday, Wednesday and Thursday.
They have to honor what was written. Same thing with Verizon via their press release.
I remember years ago an online retailer had a typo in their ad, the price should have been $250 but the printed ad said $25 in that case the companies ad had a disclaimer which said not responsible for typographical errors. In this case verizon had no such disclaimer at the check out process.

UNLIMITED DATA PLANS! PLEASE BRING IT BACK VERIZON TO EVERYONE!

I think Verizon should bring back the Unlimited Data Plans because, many students uses so much Data for Videos for their homework and Videos takes up so much Data and there is no way an average family can afford to pay over $100 for a 20GB more Data plan and I think it would nice of Verizon if they would bring back the Unlimited Data Plan around $59/month at least because there are some people that need it for their homes. If you would also offer Unlimited Data Plan to the Mifi service, this would be a big competition with DSL and Cable providers for home internet. When families uses so much Data for Netflix or Rhapsody and Crackle, it takes so much Data and it is important for families to have Unlimited Data Usage for this entertainment. Verizon, I am going to say this, people like me does not like to be limited on how much we use the Internet. I am thankful even on my phone I have the Grandfather Unlimited Data Plan but if you ever take it away from me, I will leave Verizon and switch to Straight Talk. I have many friends I can tell and stir up some stuff with Verizon if this ever happens to me because, my Unlimited Data Plan means so much to me, the only reason I am bringing this up, to help other people who needs it too. I think Verizon has the best Coverage of all than any other provider but all I am asking is, do not take my Unlimited Data Plan from me and please bring it back for other people who needs it. Thanks so much time your time and support. Verizon Wireless Customers, please leave comments, I would love to hear your comments and thanks and have a Great Day!

Why are fixed income families on the most expensive carrier? Let alone owning smartphones.
I don't agree with tiered data either way. I wish they would do like a flat cap of 10gb for x amount of dollars and if you go over that, then you pay more. Put a data cap that no one can realistically hit without absuing, i mean REALLY abusing the service.
There is a disadvantage to unlimited data though, the person who is streaming and downloading all day can ruin it for a whole bunch of people in that area. But hey, they don't care, as long as they get theirs right? On one end, we have the happy user paying 30 bucks a month and doing like 200gb per month, while everyone else in the area has to suffer with sub par speeds because of this one individual.
Normal counter arguments is that the premiums are high, ceo gave him self a raise, vz is in the big profits, unlimited means unlimited no matter what, and a couple others I forget. They're valid points, and i do agree that the ceo could take some of his yearly earnings and put some of it back in the network. At the same time though, aren't projects like building cell towers done on a contract basis normally? So even if he is making ridiculous bank, it would be a moot point if he had already paid for the work to be done to the network.
Government isn't gonna do squat because it's each and every company's right to structure their plans how they wish and charge however much they wish.
Again, complaining doesn't do anything. Disconnect.

Autopay account fails to make payment after account changed on UNLIMITED DATA PLAN

Auto pay feature fails to make payments without any logical reason: About 7 months ago I changed my account using My Verizon webpage. It has repeatedly failed to make a payment, resulting in over-charges and Verizon imposing a cash-only status for six months. My bank - and Verizon - confirmed that account information was correct, and no one could account why this was occurring, but read on! I believe this is more than a billing company or computer-generated glitch. I have an unlimited data account that was started years ago, and I believe many of you who have these accounts may be having the same billing issue. It is the prerogative of wireless carriers to now make huge profits by selling variable data plans from people needing more data bandwidth per month - in fact - it is projected that we will use 3000 GB/month by 2017! New accounts cost way more than my month-to-month; they lose money on people like us. I believe wireless carriers are trying every tactic they can to eject "unlimited data customers" from their plans. Having a lapsed billing cycle is one way the contract can dissolve.
I believe these repetitive mysterious auto-pay failures are very result of in-company tampering to disrupt service. Unfortunately, Verizon did not know that I am a consumer advocate...I know, you are thinking they don't give a... who you are, they are powerful. I have been taking on such companies, including the CEO's of large companies like ATT, USAA, etc. since 1998. I have reported thousands of products, services and individuals on 10 global consumer websites in three languages during those years, and used federal and international agencies. Law enforcement globally has often been used to arrest and convict many online criminals and even foreign pirates. With a law-enforcement background, and in a family of four powerful attorneys, two judges and two law-enforcement agents - I have an edge on resources and knowledge even powerful companies do not have. Yes, I am an expert in making life difficult, to impossible for many individuals who under-estimate me. I wasn't about to have a cash-only punitive measure impounded on me, when I could legally verify from my bank; and from electronic forensics of the Verizon website that the bank information, including a consistent balance of $10 - 17k in that account. Verizon then requested a fax letter from my bank verify the account information so it could be used; just another tactic to harass me. This type of request is a throwback from the 1980's before electronic communication.
This said, I am suspicious that this may be happening to many more customers than me. If it is, I would like to hear about this. Please post experience, and if you also have an unlimited data contract, so I can make an analysis of it. If I am right, then our collective allegations can be used to generate appropriate complaints and investigations by agencies governing business conduct and licensing of wireless providers, to include possible class-action suits, as well as civil suits, regardless of what your contract states.

JEMAWOD, there's no need to be suspicious. We want to make sure that all of your concerns are addressed. The cash only status on your account will not affect your option to keep the Unlimited data plan. Cash only status is prompted when two payments within a 6 month time period are returned by your financial institution. However, this status is removed after 6 months of good pay history. Did you verify the banking information that you provided when you set up Auto pay? Did you have a chance to contact your bank to verify why those payments were returned?
I hope that the information that I've provided is helpful to you.
LasinaH_VZW
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Unlimited Anytime Plan Help

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