Unlimited data plan gone...please advise!!!

I have been a VZW customer for two years now, and been using smartphones since July 2010. Therefore I have always had an unlimited data package and have thus been grandfathered in now that these new limited packages are available.
Last Saturday, I ordered the Sony Ericsson XPeria Play device from this website. Figured since I qualified for an early upgrade and that it was only $99.99 that I would give it a shot. (Previous device was an HTC Droid Incredible.) Got the Play on Monday and activated it right away. (Keep in mind that both of these devices are, of course, smartphones.) Used it for a couple days but decided I didn't like it and switched back to my Incredible a couple of days later. Two days later, I went back to the Play because a friend expressed interest in purchasing my Incredible, so I figured I could use the Play as my main device until I could take it in to exchange it for something else.
Took the Play in to my local Verizon store today to exchange it for the LG Revolution. (A FAR superior device by the way, for anyone interested.) Got home and logged into My Verizon to check my bill and such, and discovered that my unlimited package had been wiped out and replaced with the 2 GB limited one. Having used quite a bit more than the 2 GB, I was informed that I went over the threshold and would be charged for the overage on my next bill!!! Naturally, this was a big "**bleep**?" for me.
Called up customer care and explained the situation. The rep I spoke to said that she could submit a "discontinued feature change request" (or something to that effect) in an effort to restore my unlimited package, and that she would give me a call back on Monday. When I asked her how this could have happened, she really couldn't give me a straight answer, aside from perhaps the salesperson at the Verizon store making the change without my knowledge. She said that this should not have happened because, again, I was an unlimited customer before the packages were changed and that I had not switched to/from any non-smartphone devices in the past week. With regard to the above stated feature change request, the rep basically said that she couldn't guarantee that it would be restored, for whatever reason.
If you can't tell, I am extremely frustrated by this. I qualify to keep the unlimited data plan that I have always had, and I want it kept on my account. I will not settle for the 2 GB plan and just "monitor my usage." No way. I shouldn't have to deal with a limit because of someone else's mistake. So, yeah...what do you all think are the chances of me getting my unlimited package back? What if for whatever reason I am told that I can't?
(I'm sorry for the angry tone of this post, but I believe it is justified in this particular case.)

It happened to me too on July 20  when I returned a less than a one-month old defective Samsung Charge only to get a "certified like new" one to replace it.  It took a week but I was given the unlimited data back.  I certainly didn't authorize that, as I'm sure you didn't, but there were documents in my account that indicated it had been changed on the date I went back to the store with my defective phone and they ordered me a re-furbished one when the customer service rep promised me a new one.   My opinion--now disgruntled and cynical about Verizon--is that they do that with everyone in the hopes we don't catch it in time and are stuck with it.  You'll get the unlimited data back.  It's just inconvenient, frustrating, and time consuming. 

Similar Messages

  • UNLIMITED DATA PLANS! PLEASE BRING IT BACK VERIZON TO EVERYONE!

    I think Verizon should bring back the Unlimited Data Plans because, many students uses so much Data for Videos for their homework and Videos takes up so much Data and there is no way an average family can afford to pay over $100 for a 20GB more Data plan and I think it would nice of Verizon if they would bring back the Unlimited Data Plan around $59/month at least because there are some people that need it for their homes. If you would also offer Unlimited Data Plan to the Mifi service, this would be a big competition with DSL and Cable providers for home internet. When families uses so much Data for Netflix or Rhapsody and Crackle, it takes so much Data and it is important for families to have Unlimited Data Usage for this entertainment. Verizon, I am going to say this, people like me does not like to be limited on how much we use the Internet. I am thankful even on my phone I have the Grandfather Unlimited Data Plan but if you ever take it away from me, I will leave Verizon and switch to Straight Talk. I have many friends I can tell and stir up some stuff with Verizon if this ever happens to me because, my Unlimited Data Plan means so much to me, the only reason I am bringing this up, to help other people who needs it too. I think Verizon has the best Coverage of all than any other provider but all I am asking is, do not take my Unlimited Data Plan from me and please bring it back for other people who needs it. Thanks so much time your time and support. Verizon Wireless Customers, please leave comments, I would love to hear your comments and thanks and have a Great Day!  

    Why are fixed income families on the most expensive carrier? Let alone owning smartphones.
    I don't agree with tiered data either way. I wish they would do like a flat cap of 10gb for x amount of dollars and if you go over that, then you pay more. Put a data cap that no one can realistically hit without absuing, i mean REALLY abusing the service.
    There is a disadvantage to unlimited data though, the person who is streaming and downloading all day can ruin it for a whole bunch of people in that area. But hey, they don't care, as long as they get theirs right? On one end, we have the happy user paying 30 bucks a month and doing like 200gb per month, while everyone else in the area has to suffer with sub par speeds because of this one individual.
    Normal counter arguments is that the premiums are high, ceo gave him self a raise, vz is in the big profits, unlimited means unlimited no matter what, and a couple others I forget. They're valid points, and i do agree that the ceo could take some of his yearly earnings and put some of it back in the network. At the same time though, aren't projects like building cell towers done on a contract basis normally? So even if he is making ridiculous bank, it would be a moot point if he had already paid for the work to be done to the network.
    Government isn't gonna do squat because it's each and every company's right to structure their plans how they wish and charge however much they wish.
    Again, complaining doesn't do anything. Disconnect.

  • Unlimited Data Plan removed without my knowledge or consent. Verizon refuses to reinstate. Any suggestions? Please and Thank you.

    I am desperately reaching out to anybody that may be able to help me with this situation.
    I don't want to give up hope, but I feel that it may be a battle that I cannot win.
    This is my story...
    A few years ago, my iPhone 3G was stolen. At that time, my spouse and I both had Unlimited Data plans with Verizon. Fortunately for me, my in-laws had an old flip phone that I could borrow until I could afford a new iPhone. So, I took the newly inherited flip phone to my local Verizon Wireless store to have it activated. I didn't really want to use the flip phone, but beggars can't be choosers and I was just glad to be able to make and receive phone calls again. I told the nice folks at the Verizon store what happened, and they assured me that they could activate the flip phone so that I could use it. "Yes, sir. We can activate this phone for you. No problem."  So, I gave them the flip phone. They activated it and told me that I was "Good to go."
    A little over a month later, I was able to save up with enough money to buy an iPhone. So, back to the local Verizon store I went. They showed me a variety of phones, but I was already pretty set on an iPhone. I bought the new iPhone, and they activated it for me. It was all pretty straight forward and easy.
    With my new iPhone in hand, I left the store and everything was back to normal.
    Many months later, I get a text from Verizon telling me that I only had 2% of my data plan left to use. This really struck me as odd. How could that be? How does someone figure out what 2% of unlimited is? I really couldn't wrap my head around the math needed to calculate percentages of limitless values, so I decided to call Customer Service.
    After several calls, I was finally able to piece together what happened. And, it started as soon as I stepped into the Verizon Wireless Store...
    1. When the people at the store activated the flip phone, the activation automatically downgraded my data plan from, Unlimited to 2GB, because the flip phone simply did not require a data plan. NOBODY told me that this was going to happen... NOBODY. Had I known that I was about to get stripped of my Unlimited Data Plan, I never would've agreed to it. Who in their right mind would???
    2. It went unnoticed for over 30 days. I was told that I took too long to catch their mistake. (I say "their" mistake because if you're going to change something on my account on that large a scale, "they" need to tell "me" about it first.) And, because I didn't catch it within 30 days, I could not have my data plan returned to me. They actually told me that if I had only caught it sooner, then I would be able to have it back.
    3. Because I didn't even know that my Unlimited Data plan was even in jeopardy, I bought a new phone. And this is where it gets kinda tricky...
    When I bought the new iPhone, I asked them... I asked them if my data plan was going to have to change. They told me "No.", and that "Everything would stay the same." Which, is somewhat of a semi-truth. And, it's also one of the main reasons why I am not being given back my old Unlimited Data plan. See, when I asked them if my data plan would stay the same, I was referring to my Unlimited Data plan. (At this point and time, I had no idea my Unlimited Data Plan was already gone.) So, when they told me that I would keep my data plan, it because they were looking at a screen that told them that I had a 2GB data plan. To them, I was going from 2GB to 2GB. To me, I had Unlimited, and was keeping my Unlimited.
    4. To make matters worse, Verizon keeps telling me that I can't have my Unlimited Data Plan back because I bought a new phone at a non-retail price.
    I WOULD GLADLY PAY THE DIFFERENCE OF THE PHONE COST to have all of this fixed. $300? $400? Maybe even $500? I honestly would fork over that money in a heart beat. I only bought that phone because I was told in the store that my plan would not change.
    Any Customer Service Rep can look up my history and see that what I'm saying is true. I've even had a  very nice Customer Service Rep offer to upgrade my 2GB Data Plan to 6GB AND send me a free iPhone 5c to go with it! But, I did not want to give up the fight.  My spouse still has the Unlimited Data Plan, but uses a non-4G- LTE phone for fear of losing the unlimited data to the upgrade. Even, I, have avoided upgrading for a long time because I didn't want to lose my plan.
    Turns out the joke has been on me this entire time. I haven't had my Unlimited Data Plan for 3 years now.
    I honestly don't feel like I've done anything wrong here.
    I'm at a complete loss now, and have no idea what to do next.
    I'm open to any, and every suggestion that someone may have.
    Thank you.

    A few years ago, my iPhone 3G was stolen Verizon never had the iPhone 3G. Are you sure it wasn't the iPhone 4 or 4S? Thank you for pointing this out. I did have an iPhone. It was with Verizon. It must have been an iPhone 4.. At that time, my spouse and I both had Unlimited Data plans with Verizon. Fortunately for me, my in-laws had an old flip phone that I could borrow until I could afford a new iPhone. So, I took the newly inherited flip phone to my local Verizon Wireless store to have it activated. I didn't really want to use the flip phone, but beggars can't be choosers and I was just glad to be able to make and receive phone calls again. I told the nice folks at the Verizon store what happened, and they assured me that they could activate the flip phone so that I could use it. "Yes, sir. We can activate this phone for you. No problem." So, I gave them the flip phone. They activated it and told me that I was "Good to go." Seems that what you asked for was accomplished. Yes and No. Did they activate it? Yes. Did they inform me as to how this would impact my account? No. Let's say you  ask for a glass of water to drink at a restaurant. Can they bring you the water? Sure they can. Is that waiter obligated to tell you that it had E Coli in it? Well, as long as he brought you the water, what you asked for was accomplished, right?
    A little over a month later Exactly what month and year was this? This all took place mid-2011. “This” took place in August, I believe.  I was able to save up with enough money to buy an iPhone. So, back to the local Verizon store I went. They showed me a variety of phones, but I was already pretty set on an iPhone. I bought the new iPhone, and they activated it for me. It was all pretty straight forward and easy.
    With my new iPhone in hand, I left the store and everything was back to normal.
    Many months later, I get a text from Verizon telling me that I only had 2% of my data plan left to use. This really struck me as odd. How could that be? How does someone figure out what 2% of unlimited is? I really couldn't wrap my head around the math needed to calculate percentages of limitless values, so I decided to call Customer Service.
    After several calls, I was finally able to piece together what happened. And, it started as soon as I stepped into the Verizon Wireless Store...
    1. When the people at the store activated the flip phone, the activation automatically downgraded my data plan from, Unlimited to 2GB, because the flip phone simply did not require a data plan. Going from a smartphone to a flip phone would have dropped the data off completely not to the 2GB plan. Yes. You are correct. I was told differently by Customer Service. But, what you are saying makes more sense. NOBODY told me that this was going to happen... NOBODY. Had I known that I was about to get stripped of my Unlimited Data Plan, I never would've agreed to it. Who in their right mind would???
    2. It went unnoticed for over 30 days. I was told that I took too long to catch their mistake. (I say "their" mistake because if you're going to change something on my account on that large a scale, "they" need to tell "me" about it first.) And, because I didn't catch it within 30 days, I could not have my data plan returned to me. They actually told me that if I had only caught it sooner, then I would be able to have it back.
    3. Because I didn't even know that my Unlimited Data plan was even in jeopardy, I bought a new phone. And this is where it gets kinda tricky...
    When I bought the new iPhone, I asked them... I asked them if my data plan was going to have to change. They told me "No.", and that "Everything would stay the same." They answered your question. If you asked would your plan change and they told you no then did have unlimited at the time. I’m having a difficult time understanding your English here. If I understand it correctly, then I've already stated that they answered my question. It's actually right... Which, is somewhat of a semi-truth. And, it's also one of the main reasons why I am not being given back my old Unlimited Data plan. See, when I asked them if my data plan would stay the same, I was referring to my Unlimited Data plan. (At this point and time, I had no idea my Unlimited Data Plan was already gone.) So, when they told me that I would keep my data plan, it because they were looking at a screen that told them that I had a 2GB data plan. To them, I was going from 2GB to 2GB. To me, I had Unlimited, and was keeping my Unlimited.Being more specific and asking if you would keep your unlimited plan this could have been addressed at the time of purchase. There should be some standard as to how business is conducted in situations like this. I would like to think that if someone knew that my plan would be changed, then they would've at least had the courtesy to tell me about it. Granted, I could have been more specific. At the same time, though, I’m not going to ask every waiter that brings me water if there was E Coli in it.
    4. To make matters worse, Verizon keeps telling me that I can't have my Unlimited Data Plan back because I bought a new phone at a non-retail price.
    I WOULD GLADLY PAY THE DIFFERENCE OF THE PHONE COST to have all of this fixed. $300? $400? Maybe even $500? I honestly would fork over that money in a heart beat. I only bought that phone because I was told in the store that my plan would not change.
    Any Customer Service Rep can look up my history and see that what I'm saying is true. I've even had a  very nice Customer Service Rep offer to upgrade my 2GB Data Plan to 6GB AND send me a free iPhone 5c to go with it! But, I did not want to give up the fight.  My spouse still has the Unlimited Data Plan, but uses a non-4G- LTE phone for fear of losing the unlimited data to the upgrade. Even, I, have avoided upgrading for a long time because I didn't want to lose my plan.
    Turns out the joke has been on me this entire time. I haven't had my Unlimited Data Plan for 3 years now. Wait...you bought the iPhone to replace the flip phone 3 years ago and you never used more than 2GB of data in this time? I did eventually get to that point. That’s what prompted the phone calls to Customer Service. I don't get it. When did you put the flip phone on July 2011 and when did you get the iPhone to replace the flip phone. August 2011 and have you had any new phone since then? Yes, just last month. I purchased a used iPhone 5 from someone.
    I honestly don't feel like I've done anything wrong here.
    I'm at a complete loss now, and have no idea what to do next.
    I'm open to any, and every suggestion that someone may have.
    Thank you.

  • What happened to International Unlimited Data Plan for $64.99?

    I am confused about international data plans,
    I get that the $64.99 unlimited international data plan
    is probably gone even if you were able to grandfather in the
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    Theres no option for me to prepay for international data allowance, at ANY price???
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    My only other option is to have my phone unlocked to work with international 3G SIM cards from other countries???
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    4G LTE is the next wireless global standard that Verizon leads the way in, so why limit its potential with 3G???
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    So Verizon wants me to use Wi-Fi when roaming, well Wi-Fi doesn't give me voice calls using my cell number right???
    (Skype, Google Voice, Tango, Gizmo5, and TruPhone are cool but doesn't do what I need, am I asking for too much?)
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    Thank you,
    churabunny

    churabunny wrote: 
    My only other option is to have my phone unlocked to work with international 3G SIM cards from other countries???
    (I get that this is likely a cheaper option anyway than going thru Verizon, but what a hassel)
    Yes, that really is the way to go.   It is only a little hassle. Getting it unlocked is easy if you are a Verizon customer (the many complaints on here come from people trying to get it unlocked abroad, which seems to be hard because of a change verizon made).  Then, depending where  you go, you need a local SIM or a regional SIM.  In some places this is very easy, others a little harder.
    But the savings are large.  I did this even before the global plan went away a voice calls are so much cheaper with local SIMs.
    (Using my D2G now in the UK, data and voice work fine with a local SIM, just having a little trouble with Wifi, not sure why!)

  • Autopay account fails to make payment after account changed on UNLIMITED DATA PLAN

    Auto pay feature fails to make payments without any logical reason:  About 7 months ago I changed my account using My Verizon webpage.  It has repeatedly failed to make a payment, resulting in over-charges and Verizon imposing a cash-only status for six months.  My bank - and Verizon - confirmed that account information was correct, and no one could account why this was occurring, but read on!  I believe this is more than a billing company or computer-generated glitch.  I have an unlimited data account that was started years ago, and I believe many of you who have these accounts may be having the same billing issue.  It is the prerogative of wireless carriers to now make huge profits by selling variable data plans from people needing more data bandwidth per month - in fact - it is projected that we will use 3000 GB/month by 2017!  New accounts cost way more than my month-to-month; they lose money on people like us.  I believe wireless carriers are trying every tactic they can to eject "unlimited data customers" from their plans.  Having a lapsed billing cycle is one way the contract can dissolve. 
    I believe these repetitive mysterious auto-pay failures are very result of in-company tampering to disrupt service.  Unfortunately, Verizon did not know that I am a consumer advocate...I know, you are thinking they don't give a... who you are, they are powerful.  I have been taking on such companies, including the CEO's of large companies like ATT, USAA, etc. since 1998.  I have reported thousands of products, services and individuals on 10 global consumer websites in three languages during those years, and used federal and international agencies.  Law enforcement globally has often been used to arrest and convict many online criminals and even foreign pirates.  With a law-enforcement background, and in a family of four powerful attorneys, two judges and two law-enforcement agents - I have an edge on resources and knowledge even powerful companies do not have.  Yes, I am an expert in making life difficult, to impossible for many individuals who under-estimate me.   I wasn't about to have a cash-only punitive measure impounded on me, when I could legally verify from my bank; and from electronic forensics of the Verizon website that the bank information, including a consistent balance of $10 - 17k in that account. Verizon then requested a fax letter from my bank verify the account information so it could be used; just another tactic to harass me.  This type of request is a throwback from the 1980's before electronic communication.
    This said, I am suspicious that this may be happening to many more customers than me.  If it is, I would like to hear about this.  Please post experience, and if you also have an unlimited data contract, so I can make an analysis of it.  If I am right, then our collective allegations can be used to generate appropriate complaints and investigations by agencies governing business conduct and licensing of wireless providers, to include possible class-action suits, as well as civil suits, regardless of what your contract states.

        JEMAWOD, there's no need to be suspicious. We want to make sure that all of your concerns are addressed. The cash only status on your account will not affect your option to keep the Unlimited data plan. Cash only status is prompted when two payments within a 6 month time period are returned by your financial institution. However, this status is removed after 6 months of good pay history. Did you verify the banking information that you provided when you set up Auto pay? Did you have a chance to contact your bank to verify why those payments were returned?
    I hope that the information that I've provided is helpful to you.
    LasinaH_VZW
    Follow us on Twitter @VZWSupport

  • How do I get my unlimited data plan back

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  • Why did I lose my unlimited data plan when 2 co-workers didn't when they upgraded?

    I recently found out that 2 co-workers updated their phones back in Oct. 2013.  They purchased new phones under contract on lines available for upgrade at that time.  After the purchase, they both switched the new phone to another line of theirs with the unlimited data plan.  They continue to get the unlimited data plan on these older lines even though they switched the new phones to these older lines.  I purchased a phone for my son back in Dec. 2012.  His line was not available for upgrade at that time.  I upgraded my husband's line with the new phone and then they switched it to my son's line.  I was told that I would no longer be able to get the unlimited data on my son's line now.  I asked why, I wasn't upgrading his line but the other line and they said once I switch the new phone to my son's line it automatically removed the unlimited data.  They told me nothing they could do because Verizon was trying to eliminate the unlimited data plans.  Dec. 2013 I went to get my daughter a new phone.  Her line was available for upgrade.  The Verizon employee also asked if I wanted to upgrade my son's line since it was available for upgrade.  I asked about the unlimited data and how I lost it on his line before.  I asked if I could upgrade his line and then move the phone over to my daughter's line and keep her unlimited data.  The Verizon worker told me no.  Said anytime you purchase a new phone, it will not allow the unlimited data to be kept, that any phone under contract removes the unlimited data even if the new contract is not originally purchased under the line switching to.  Both of my co-workers were able to to upgrade on one line, switch to line that still had unlimited data and keep it.  Why?  I'm so upset over this difference.  I phoned Verizon at the worker stated that it could not be done.  He was nice but could not understand how one was able to do it and I couldn't.  One of the people who did upgrade and kept the unlimited data said that the employee at the Verizon store told her that they couldn't do it that why--keeping the unlimited data because they would get into trouble and possibly fired.  She said she came home called Verizon and Verizon at the 800# did it for her.  I feel like I was done wrong--I should have never lost my unlimited data when I switched the phone to my son's line in Dec. 2012 nor my daughter's line Dec. 2013.  They did offer me the 6 gb data for my daughter at 30.00, but my son's could not be done that way since it had been back in Dec. 2012.  So I am being charged 30.00 for 2 gb.  I have until Jan. 15 to return her phone for a refund, except the 35.00 restocking fee.  I am thinking about doing this because so dissatisfied.  Someone needs to check into this matter...should be no difference in customers.  This is not hear say,,,,it came straight from the people themselves.  They know what they have--they have unlimited data and both received new phones in Oct. 2013 under lines available for upgrade and switching to line unavailable for upgrade at that time.  Some please help me to understand why?  If it can be done....I should be able to get it too.  Verizon should address this issue and treat all customers the same!!!!   Thanks

    If you didn't get a subsidized upgrade on the line with unlimited data,  you should have been able to keep your son's plan and just activate the phone on his line. The line you used the upgrade from will no longer have unlimited,  but if you just had a basic phone on that line it wouldn't matter. I would return the phone, and then order a new one either online, over the phone, or in a Verizon corporate (not a "reseller" or "authorized retailer"). That is the only reason I can think of that you would have to lose the unlimited data. Also, be sure the contract/upgrade date is reset, before leaving the store if possible. I know sometimes the returns don't get processed and reported to Verizon right away, and you don't want to find out in a week or two that the return wasn't processed by the 15th. Good luck to you! :)

  • I dont want to lose my Unlimited data plan :(

    I been a VZN customer going on five years now, probably nothing compared to some of the other customers on here. I currently own a iPhone 4, my plan that i have is a 900min, unlimited data and text. I know since back in June, Verizon was ending the unlimited data plan and I'm pretty upset with that, which I am sure a lot of you are as well. I been thinking of what i can do besides buying a used 4G phone or paying full retail. I dont have a dummy phone or another line to upgrade, i have called VZN of different matters including my plan, apparently the new plans wouldnt be good fit for me in the sense of the tiered data plans, last month i used 10.5GB, I was like holy hell, i couldn't believe it haha. So I am stuck and i want a new 4G phone but i dont want to give up my unlimited data plan, believe or not i have read some articles online about how customers have been able to keep their unlimited data plan after June and upgrade to a new phone, i mentioned this to the Rep. and they mentioned that YES in some Super RARE occasions they have seen customers keep there old plans with new phones but no clue on how.
    So if there are any Reps reading this and can help me, Please respond or anybody have some thoughts.

    tikibar1 wrote:
    Some people are adding lines to their account and moving the new phone to the unlimited line, then placing a basic phone on the new line.
    To me that's silly. Ok it's $9.99 for the 2nd line. I my area with the taxes and fees, it's just under $14 per month. Basically $165 a year to get a phone at a discount. So if one keeps the phone 20 months did one save anything vs just paying full price upfront? Even if one saved as it worth all that hassle?

  • Unlimited Data Plan - If Grandfathered, For how Long?

    Does anyone know how long one is grandfathered for if they had the Unlimited Data Plan prior to July 7th?
    I heard that it was only until your contract was up for renewal and then you would have to select one of the tiered options.
    Is that true?
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    budone wrote:
    If you had a smartphone unlimited plan prior to 7.7 you will be good for a while. VZW has not stated anything about limiting it to one contract renewal.
    VZW is pretty good about those who are grandfathered.
    Yes, it's been pretty good, lots of people still on old plans like  ACII (and maybe AC1) for years, only having to change when they upgrade to a smartphone or similar.
    However, recently there was one bad example, the unlimited international data plan.   They are removing this "feature" from people's plans, even those still on contract since this is a feature rather than part of the plan.  It was incredibly good value, not matched by other carriers, and is now gone.   I suspect that sometime in the future (probably more than one contract renewal away though) this might happen to those still on the (domestic) unlimited plan.  But as budone says, there is no such statement from VZW.

  • Unlimited Data Plan-Need to change my phone but don't want to lose!!

    I am "grandfathered" into the unlimited data plan, we have four lines, I need to change my phone as my current one doesn't work. I tried switching to an old phone that I used 6 months ago with the unlimited data via online and it would not allow me to do so. How can I change to another phone without being told I have to buy a data plan? If we need to "buy a data plan" all 4 phones will be going else where....

    Makes no difference about any tin foil hats, Verizon is using ANY MEANS to force unlimited data users off the unlimited and onto share or metered data. It is a fact. They tried twice with me and I pay full price for my devices.
    1) Change your minutes, they want to take away your unlimited.
    2) Buy a new device on subsidy, lose your unlimited data.
    3) Buy a new device on the Edge program, lose unlimited data.
    4) Swap a device on your account, they want to take unlimited away.
    5) Add a prepay tablet to your account, they tell you that you lose Unlimited data.
    However the instructions are you are prepaying for the tablet use so its billed to your credit or debit card yet not really part of your cell phone plan but they want you to lose unlimited.
    In short if you go online or call on the phone or even chat, for any reason in some cases Verizon is removing your unlimited data. And you have to be careful since many here are stating the same as I listed.
    They are a business, if they decided not to have unlimited data trust me it will be gone. So leave a little room in that tin foil so the broadcast will get through.
    Just for a giggle, many many years ago I bought an unlimited Mobil Gasoline coffee cup. You paid for it once and each time you came to a Mobil station you get a free coffee. I still have the cups (they came in two sizes) yet just try and get that free coffee. The company dropped the promotion. And now you get arrested for theft.
    Nothing lasts forever.
    Good Luck

  • Is there an unlimited data plan?

    Is there an unlimited data plan on Verizon?
    My son (in the Army with no wifi) usage has gone through the roof after I gave him an ipad for Christmas. 
    I am getting sales material from a lot of other carriers which include unlimited data.
    I just had to bump up my data plan to 30GB which is $275 a month.
    Should I be looking to switch carriers?

    As of right now, verizon is not offering unlimited data plans.  I will caution you about the unlimited data plans you have gotten info about.  Most of them only offer a certain amount of data when you're in their "extended" network, which means when you're using their partners' towers.  Most times this amount of data is limited to 250mb, or even 100mb in some cases.  You must also take coverage into consideration.  Unlimited data with no service is still limited, especially if he's going to be travelling.  If his usage is getting out of control, I would recommend family base, which will allow you to set data limits.  I know that's not ideal, but I have a niece in the army and she has a phone on my account.  She currently uses about 2gb of data a month.

  • Will I lose my Unlimited Data plan?

    Hi, I currently have an LG Vortex, which I got sometime in June of this year when I was scheduled for an update. Obviously, my phone isn't ready for an update yet, but if I take in a phone I already have (such as my father's, which he's giving me because he's getting himself an iPhone) and take it into Verizon to have them switch me over to that one (which is a Droid 2), will I lose the unlimited data plan I have currently on my phone since they got rid the the unlimited data recently?
    Basically, by switching phones, will I lose my data plan?
    And also, since I'm not buying a new phone, that's not technically updating, so I don't have to pay for the early update fee, right?
    Thanks.

    I have been a Verizon Wireless customer for over 15 years. I recently found out that there is no advantage to continuing as a customer. Not only will I now be charged a $30 fee to stay their customer upon renewal (this is supposed to be okay since everyone else is doing it), my plan will automatically be changed for our whole family and I will now be paying more a month for less service. So the benefits of staying a customer used to be grandfathering the plan you have, great renewal perks, and no fees; all gone. Why stay? No reason to. Thank you Verizon.
    So the response from 4/2/12 is outdated.  You cannot keep your (grandfather) old plan.  That is a perk that has been taken away.

  • Unlimited Data Plan and Personal Hotspot possible?

    Hello all, I have been a customer with AT&T for over 10 years now and was pretty disappointed with the conversation I just had with one of their customer service representatives. Since I first purchased an iPhone I have had the unlimited data plan for $30 that was required for purchase at the time. I recognize that since they've done away with unlimited data as an option, I have not gone over the 2GB $25 plan, but I still have opted to pay the extra for unlimited usage in case the day should come that I needed it.  Today I called the customer service line to inquire about why I was not able to set up a personal hotspot (when I try, my phone tells me to contact AT&T). I was told that I would need to "upgrade" (don't get stuck on the terms) to a 2GB ($25) or 5GB ($50) monthly option in order to use this feature. Something about this seems off to me since I have been carrying forward a plan that AT&T required me to have in the first place, but now it disqualifies me from a feature of the phone - not due to capabilities, mind you. Does anyone know if there is the ability to combine these two features? Really frustrated with AT&T for making it (seem hopefully) an impossibility. Appreciated.

    My siblings have Sprint and love it, they also offer unlimited everything for cheaper than ATT, plus an insurance plan for 7 bux a month that offers water damage coverage!! Once I can afford to pay the cancellation or my contract is finally up, ATT will not get another dime out of me, my ten year loyalty apparently is not enough, I have to fight to get some recognition for this loyalty, so its time to move on. I am with you on that. I am so insulted to have paid for two phones for 10 years and I cant share my unlimited data with my dam tablet (which they want me to pay 25-50 dollars just to give it internet access as another phone line so that will also need the 9.99 for the added line too I presume) Its sick and disapppointing. Is there anything ATT offers that doesnt require the customer to be inconvenienced and work twice as hard to get what they need (or THINK they already pay for - as misrepresentation is another special here)? I even had u-verse, and let it be known there was NEVER a month that the bill was the same, there were always charged that needed to be disputed and it was always getting more and more expensive and not a single Rep could explain it to me where it made sense.  ATT get your stuff in line. With you not offering unlimited anymore and being one of the more expensive plans I think your loyal customers should be more of a priority, as the new ones will be gone as fast as they come when someone else offers a cheaper plan. We have stuck with you paying $80+ a month for a single line in some cases even when $50- unlimited everything plans are out there, and thats not enough for you to make a few exceptions? I would pay another 10/mo to tether my UNLIMITED plan, but like heck I am going to a limited data plan just to tether so you can try and make more money off me, I PAY YOU ENOUGH!

  • Can anyone help me with this: my daughter lost her unlimited data plan when I used her upgrade.

    My daughter lost her unlimited data plan when I used her upgrade to buy a new phone (upgrade transfer). She didn't upgrade her phone, I did. No one told us this was going to happen and the first I knew of it was when I got a letter in the mail telling me of the change. We went back to the store where we bought the new phone and they put in 2 requests for her unlimited plan to be reinstated, but both were denied. They then told us to call Customer Care, but Customer Care doesn't care. Does anyone else have any experience of this and know of any recourse we may have? Thanks for any help you can give me.

    tikibar1 wrote:
    She didn't upgrade her phone, but you did by using her upgrade.  It's her contract that then gets extended, not yours.  And, unfortunately, as of last June, whenever you sign a new two-year contract, you lose your unlimited data.  You can try to reverse the upgrade and get the unlimited data restored if within 30 14 days, but since Verizon has discontinued the unlimited data plans for everyone, I'm not sure how successful you'll be.
    For what it's worth, to keep unlimited data (at least for now; rumor has it that it may be completely gone next summer), you don't want to sign a new two-year contract, but pay full retail price, get the phone elsewhere (like ebay), or use an upgrade from a phone that's on a tiered data plan.
    It's 14 days, tiki.  Otherwise they are out of luck.

  • Where o where is verizon's unlimited data plan?

    So as I watch the advertising on t.v. I can't help but wonder why Verizon is the only major wirless company without an unlimited plan.  I hated counting minutes on my phone and now I haveto regualrly check my account to make sure the other family members on my line don't exceed their data plan allowances.   Verizon...  what in the heck are you guys doing???  I fear if you don't fix it, I will take my business elsewhere and stop telling people to use your service.  Thank you, and wake up. 

    I hate to burst your bubble, but Verizon is NOT the only "major" wireless company without an unlimited data plan.
    AT&T does not have an unlimited plan.
    T-mobile has a "limited" unlimited plan. The speed of your data will be throttled after you reach a threshold of either 2GB, 5GB or 10GB, depending on your plan. If it was truly unlimited, then why the 3 different prices. Unlimited should be unlimited.
    Sprint currently has unlimited on their network, but you will be capped if you roam outside of their network, which from what I understand, is pretty easy to do. I personally haven't had Sprint in 10+ years, so I do not have 1st hand knowledge, though. Additionally, Sprint is currently considering dropping their unlimited plan, so you should hurry over to sign up before it is gone.

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