Unresolved error message

On my psc 2410xi, the error message is: Remove and check Print cartridge.  I have followed the removal and cleaning instructions provided for this message but I still get the same message.

Try this...
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c00048605&dlc=en&lc=en&jumpid=reg_R1002_US...
If that doesn't work, reset by unplugging the power from the printer... wait 60 seconds... plug it back in.  Let me know if that works.
I am an HP employee.

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