Error message regarding color cartridge

Question

Have used our HP Officejet 7310 All-iin-One printer nearly trouble-free for 4-1/2 years, with maybe six or eight changes of color and b/w cartridges during this period.  Today, when we gave it a "print" instruction to print out a page from our e-mail, we got an error message on the printer screen saying "Remove and check color cartridge."  We used the computer to check ink level and it showed that the color cartridge was more than half full.  We also got a message saying it was a "faulty or incompatible cartridge" even though it is an HP cartridge and we've been using this color cartridge without a a problem for most of this year.  We followed the instructions on pages 162-165 of the User Guide as to how to remove the cartridge and check it.  Replaced it and still had  "Error" message with the flashing exclamation point.  Then went through the procedures for  cleaning the copper contacts (still got "Error" message and flashing exclamation point) and then we cleaned the face and edges around the nozzle plate, as per the instructions in the manual.  Replaced cartridge  in printer and still getting "Error" message.  Any ideas to solve this problem would be welcome.

Answer 1

Hi jlbowen,
I would like to help you with your 901 Tricolor cartridge. I appreciate your efforts thus far, but I ask that you please use the following document to ensure you have completed all of the necessary troubleshooting steps; 'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer.
If the issue remains unresolved after following all of the steps in the link above, I recommend contacting HP.
Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. HP will, at HP's option, either replace products under warranty that prove to be defective or refund the purchase price.
They could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.
The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
I hope this resolves your inquiry.
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Sunshyn2005 - I work on behalf of HP