Update activity status based on Customer request status,

Hello,
I have a requirement to update the status field of a service request activity to Completed when the service request status = closed. Any suggestions?
Thanks,
SKJ

If the field they are updating is in the same object it shouldn't be an issue. If another object needs to be updated then the workflow won't work.
Integration events can be used for this. generate a event and have a external process poll the integration event queue for new events. when received, it can do whatever is necessary via web services.

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Update parent status based on all children status and sum of children amount.

Hi,
I need to write sql query for the following scenarios.
We have 3 financial systems (sys1, sys2, sys3) where a same transaction gets entered independently into each system OR entered into one and exported to the other system. Transaction need not be in all 3 systems.
We need to create reconcile report to see the status of transaction and display if it is reconciled or not. For this, in our stored procedure we are pulling data from 3 systems into temp tables and using CTE and other logic marking each transaction status
in each system temp table. One of the systems (eg sys1), we made it as source.
Sys1 temp table has both parent and child records and are distinguished using type. Sys2 and sys3 has only children records. When report is created, we are showing parent from sys1 temp table and
children from new temp table where children status is updated based on availability of it in all 3 systems.
DECLARE
@sys1 TABLE
ID int,
childID varchar(20),
ParentID varchar(20),
RecType decimal(3,0),
SettleDate smalldatetime,
Principal money,
Sys3ID varchar(16)
NULL,
Sys2ID int
NULL,
Status varchar(25) NULL
DECLARE
@sys2 TABLE
TxID int
PRIMARY KEY NOT
NULL,
CommonTransactionID varchar(16),
SettleDate smalldatetime,
Par money,
Sys3ID varchar(16) NULL,
Sys1ChildID,
Sys1ParentID bigint
DECLARE
@sys3 TABLE
Sys3ID varchar(16),
REFERENCE
varchar(16),
VALUE_DATE datetime,
DIRECTION char(1),
AMOUNT money,
RecSource varchar(2)
Insert Into @sys1 (ID, childID, ParentID, RecType, SettleDate, Principal)
Select 172876, 217955, 217954, 100, ‘2015-03-01’, 100.00
Union
Select 172877, 217956, 217955, 50, ‘2015-03-01’, 15.00
Union
Select 172878, 217957, 217955, 50, ‘2015-03-01’, 25.00
union
Select 172879, 217958, 217955, 50, ‘2015-03-01’, 10.00
Union
Select 172880, 217959, 217955, 50, ‘2015-03-01’, 10.00
union
Select 172881, 217960, 217955, 50, ‘2015-03-01’, 40.00
Insert Into @sys2(TxID, Sys1ID, settleDate, Par)
Select 4336620, 217956, ‘2015-03-01’, 15.00
Union
Select 4336621, 217957, ‘2015-03-01’, 25.00
union
Select 4336613, 217958, ‘2015-03-01’, 10.00
Union
Select 4336614, 217959, ‘2015-03-01’, 10.00
union
Select 4336615, 217960, ‘2015-03-01’, 40.00
Insert into @sys3(Sys3ID, Reference, Value_Date, Direction, Amount)
Select 1, ‘5654471 4336620’, ‘2015-03-01’, ‘O’, 15.00
Union
Select 2, ‘5654481 4336621’, ‘2015-03-01’, 'O',25.00
Union
Select 3, ‘5654491 4336613’, ‘2015-03-01’, 'O',10.00
Union
Select 4, ‘5654501 4336614’, ‘2015-03-01’, 'O',10.00
Union
Select 5, ‘5654511 4336615’, ‘2015-03-01’, 'O', 40.00
After going thru lot of other logic, final temp table will have only children with status assigned. The above temp table data is only for 1 scenario.
The following are status of children.
This is how status of children is determined:
Not Settled – All child records start as Not settled in temp tables.
Settled – when record exists in sys3 and other criteria is met.
Partially settled – record exists in sys3 and either in sys1 or sys2 or other criteria is not met.
Reconciled – child record should exist in all 3 systems and all criteria is match
Mismatched – record has wrong amount when compared in any of 2 systems.
**************** My Part below*******************
My part is to update the status of parent based on children status and parent amount must match sum of child amounts. If amounts don’t match, then leave the status of parent as null.
Determining the status of parent:
Not Settled – None of children has yet settled.
Settled – All children are settled.
Partially settled – some of children are as settled OR 1+ children are partially settled.
Reconciled – All children are reconciled.
Partially Reconciled – some children are partially reconciled.
Null – 1 or more childen has a status of mismatched.
AND sum of children amount should match parent amount
How can I update the status of parent based on all children and sum of amount of children equal to parent amount.
Thanks,
Spunny

>> We have 3 financial systems (sys1, sys2, sys3) where the same transaction gets entered independently into each system OR entered into one and exported to the other system. Transaction need not be in all 3 systems. <<
Your design is fundamentally wrong. In RDBMS, we want to have one fact, one way, in one place in the schema. The goal of all databases is to remove redundancy, not increase it. This not just SQL; this was true for hierarchical and network databases before them!
>> We need to create reconcile report to see the status of transaction and display if it is reconciled or not. For this, in our stored procedure we are pulling data from 3 systems into temp tables and using CTE and other logic marking each transaction
status in each system temp table. One of the systems (eg sys1), we made it as source. <<
You have re-invent the worst of 1970's file processing, but you want to use a temp table instead of scratch tape. This is not RDBMS or good SQL.
>> Sys1 temp table has both parent [sic] and child [sic] records [sic] and are distinguished using type. Sys2 and sys3 has only children [sic] records [sic]. When report is created, we are showing parent from sys1 temp table and children from new temp
table where children [sic] status is updated based on availability of it in all 3 systems. <,
The terms “child” and “parent” are not part of RDBMS. They come from network databases. You are building fake pointer chains we do have referenced and referencing tables. Or do you mean to model weak and strong entities? Where is the DRI actions?
These things are not tables! They have no keys, so they are called (garbage) piles. But even the garbage is wrong. There is no generic “id” in RDBMS; it has to be “<something in particular>_id” to be valid. Since you do not do math on it, it should not
be a numeric.
A “rec_type” is a nominal scale, so it cannot be a numeric either! Likewise, we have no generic “status”, but a status is state of being so it has to have a temporal dimension. And did you know that “reference” is a reserved word in SQL as well as another ISO-11179
violation.
The MONEY data type does not do correct math. Google it! It is another Sybase left-over that nobody should ever use.
Finally, you used the old Sybase INSERT INTO ..SELECT..), .. disaster instead of the ANSI/ISO Standard VALUES table constructor.
>> This is how status of children [sic] is determined: ..
My part is to update the status of parent [sic] based on children [sic] status and parent [sic] amount must match sum of child [sic] amounts.<<
Your narrative describes what Tom Johnston called a Non-Normal Form Redundancy. We do not put summary data in the strong entity; another basic data modeling principle. We build a VIEW that gives us the current summary. Your mindset is still in punch cards and
magnetic tape files.
"No matter how far you have gone down the wrong road, turn around!" -- Turkish proverb.
Can you start over and do it right?
--CELKO-- Books in Celko Series for Morgan-Kaufmann Publishing: Analytics and OLAP in SQL / Data and Databases: Concepts in Practice Data / Measurements and Standards in SQL SQL for Smarties / SQL Programming Style / SQL Puzzles and Answers / Thinking
in Sets / Trees and Hierarchies in SQL

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Hi Akash,
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Matt

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Apps version : 12.0.4

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Update activity status based on Customer request status,

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