Updated software - All files lost

I updated my ipod touch to the latest software. Before updating I right-clicked on the ipod icon and clicked "back up." After the software was installed I right-clicked the ipod icon and clicked "restore from backup." My music and media were never restored, although my notes and other files seem to be intact. How can I restore my media? If it's lost for good, what did I do wrong?

By:
- iTunes Store: Transferring purchases from your iOS device or iPod to a computer
- For other media you need a third-party program like one of those discussed here:
newer copy

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