Upgrade fails in the phase STARTSAP_TBUPG during the upgrade of CRM 4 to 5

Question

Hello,
Upgrade failed with the below message in the upgrade phase STARTSAP_TBUPG during the upgrade of CRM 4.0 to CRM 5.0
Error Message:
SYSTEM START failed, code -1
             -1: 'startsap.exe' returned an error
             See file 'D:\usr\sap\put\log\R3up.ECO' for details.
R3up.ECO:
SAPup>  Starting subprocess startsap.exe with id 5844 at 20080402142258
EXECUTING D:\usr\sap\put\exe\startsap.exe name=SID nr=00 SAPDIAHOST=Hostname
Environment: dbms_type=mss
Environment: dbs_mss_schema=cdu
STARTSAP failed
Details are written to D:\usr\sap\put\tmp\startSID.log
Process with ID 6276 terminated with status -1
startSID.log
running D:\usr\sap\put\exe\sapstart.exe name=SID nr=00 SAPDIAHOST=Hostname -wait
SAPSTART finished successfully on Host_SID_00, but at least one process doesn't run correctly:
     msg_server.exe, MessageServer, Running, 2008 04 02 14:22:58, 0:03:19
     disp+work.exe, Dispatcher, Running, Message Server connection ok, Dialog Queue time: 0.00 sec, 2008 04 02 14:22:58, 0:03:19
     igswd.exe, IGS Watchdog, Stopped, 2008 04 02 14:22:58, 0:00:00
D:\usr\sap\put\exe\sapstart.exe=>sapparam(1c): No Profile used.
It is trying to start the shadow instance and failing by ending all the work process
DEV_DISP:
trc file: "dev_disp", trc level: 1, release: "700"
sysno      01
sid        SID
systemid   560 (PC with Windows NT)
relno      7000
patchlevel 0
patchno    150
intno      20050900
make:      multithreaded, ASCII, optimized
pid        5348
Wed Apr 02 17:22:10 2008
kernel runs with dp version 234(ext=109) (@(#) DPLIB-INT-VERSION-234)
length of sys_adm_ext is 364 bytes
SWITCH TRC-HIDE on ***
***LOG Q00=> DpSapEnvInit, DPStart (01 5348) [dpxxdisp.c   1245]
     shared lib "dw_xml.dll" version 150 successfully loaded
     shared lib "dw_xtc.dll" version 150 successfully loaded
     shared lib "dw_stl.dll" version 150 successfully loaded
     shared lib "dw_gui.dll" version 150 successfully loaded
     shared lib "dw_mdm.dll" version 150 successfully loaded
rdisp/softcancel_sequence :  -> 0,5,-1
Wed Apr 02 17:22:22 2008
WARNING => DpNetCheck: NiHostToAddr(www.doesnotexist0100.qqq.nxst) took 12 seconds
Wed Apr 02 17:22:40 2008
WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 18 seconds
***LOG GZZ=> 2 possible network problems detected - check tracefile and adjust the DNS settings [dpxxtool2.c  5373]
MtxInit: 30000 0 0
DpSysAdmExtInit: ABAP is active
DpSysAdmExtInit: VMC (JAVA VM in WP) is not active
DpIPCInit2: start server >HOSTNAME_SID_01                      <
DpShMCreate: sizeof(wp_adm)          22968     (1044)
DpShMCreate: sizeof(tm_adm)          3642120     (18120)
DpShMCreate: sizeof(wp_ca_adm)          18000     (60)
DpShMCreate: sizeof(appc_ca_adm)     6000     (60)
DpCommTableSize: max/headSize/ftSize/tableSize=500/8/528040/528048
DpShMCreate: sizeof(comm_adm)          528048     (1048)
DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0
DpShMCreate: sizeof(slock_adm)          0     (96)
DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
DpShMCreate: sizeof(file_adm)          0     (72)
DpShMCreate: sizeof(vmc_adm)          0     (1296)
DpShMCreate: sizeof(wall_adm)          (22440/34344/56/100)
DpShMCreate: sizeof(gw_adm)     48
DpShMCreate: SHM_DP_ADM_KEY          (addr: 05560040, size: 4281040)
DpShMCreate: allocated sys_adm at 05560040
DpShMCreate: allocated wp_adm at 05561B30
DpShMCreate: allocated tm_adm_list at 055674E8
DpShMCreate: allocated tm_adm at 05567518
DpShMCreate: allocated wp_ca_adm at 058E0820
DpShMCreate: allocated appc_ca_adm at 058E4E70
DpShMCreate: allocated comm_adm at 058E65E0
DpShMCreate: system runs without slock table
DpShMCreate: system runs without file table
DpShMCreate: allocated vmc_adm_list at 05967490
DpShMCreate: allocated gw_adm at 059674D0
DpShMCreate: system runs without vmc_adm
DpShMCreate: allocated ca_info at 05967500
DpShMCreate: allocated wall_adm at 05967508
MBUF state OFF
DpCommInitTable: init table for 500 entries
ThTaskStatus: rdisp/reset_online_during_debug 0
EmInit: MmSetImplementation( 2 ).
MM global diagnostic options set: 0
<ES> client 0 initializing ....
<ES> InitFreeList
<ES> block size is 1024 kByte.
Using implementation view
<EsNT> Using memory model view.
<EsNT> Memory Reset disabled as NT default
<ES> 2039 blocks reserved for free list.
ES initialized.
WARNING => System running without ICM - check rdisp/start_icman [dpxxdisp.c   12553]
rdisp/http_min_wait_dia_wp : 1 -> 1
***LOG Q0K=> DpMsAttach, mscon ( HOSTNAME) [dpxxdisp.c   11867]
DpStartStopMsg: send start message (myname is >HOSTNAME_SID_01                      <)
DpStartStopMsg: start msg sent
CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.
CCMS: Initalizing shared memory of size 40000000 for monitoring segment.
CCMS: start to initalize 3.X shared alert area (first segment).
DpMsgAdmin: Set release to 7000, patchlevel 0
MBUF state PREPARED
MBUF component UP
DpMBufHwIdSet: set Hardware-ID
***LOG Q1C=> DpMBufHwIdSet [dpxxmbuf.c   1050]
DpMsgAdmin: Set patchno for this platform to 150
Release check o.K.
Wed Apr 02 17:23:20 2008
my types changed after wp death/restart 0x1f --> 0x1e
my types changed after wp death/restart 0x1e --> 0x1c
my types changed after wp death/restart 0x1c --> 0x18
my types changed after wp death/restart 0x18 --> 0x10
my types changed after wp death/restart 0x10 --> 0x0
DP_FATAL_ERROR => DpWPCheck: no more work processes
DISPATCHER EMERGENCY SHUTDOWN ***
increase tracelevel of WPs
NiWait: sleep (10000ms) ...
NiISelect: timeout 10000ms
NiISelect: maximum fd=1477
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Wed Apr 02 17:23:30 2008
NiISelect: TIMEOUT occured (10000ms)
dump system status
Workprocess Table (long)               Wed Apr 02 11:53:30 2008
========================
No Ty. Pid      Status  Cause Start Err Sem CPU    Time  Program          Cl  User         Action                    Table
0 DIA     6916 Ended         no      1   0        0                                                                         
1 DIA     7724 Ended         no      1   0        0                                                                         
2 DIA     6044 Ended         no      1   0        0                                                                         
3 DIA     4300 Ended         no      1   0        0                                                                         
4 DIA     6992 Ended         no      1   0        0                                                                         
5 DIA     2412 Ended         no      1   0        0                                                                         
6 DIA      432 Ended         no      1   0        0                                                                         
7 DIA     8168 Ended         no      1   0        0                                                                         
8 DIA     5420 Ended         no      1   0        0                                                                         
9 DIA     9712 Ended         no      1   0        0                                                                         
10 UPD     4320 Ended         no      1   0        0                                                                         
11 ENQ     3476 Ended         no      1   0        0                                                                         
12 BTC     2676 Ended         no      1   0        0                                                                         
13 BTC     6816 Ended         no      1   0        0                                                                         
14 BTC     9636 Ended         no      1   0        0                                                                         
15 BTC     8356 Ended         no      1   0        0                                                                         
16 BTC     7004 Ended         no      1   0        0                                                                         
17 BTC     7284 Ended         no      1   0        0                                                                         
18 BTC    10048 Ended         no      1   0        0                                                                         
19 BTC     4560 Ended         no      1   0        0                                                                         
20 BTC     4196 Ended         no      1   0        0                                                                         
21 SPO     4268 Ended         no      1   0        0                                                                         
Dispatcher Queue Statistics               Wed Apr 02 11:53:30 2008
===========================
--------++++--
+
Typ
now
high
max
writes
reads
--------++++--
+
NOWP
0
1
2000
1
1
--------++++--
+
DIA
3
3
2000
3
0
--------++++--
+
UPD
0
0
2000
0
0
--------++++--
+
ENQ
0
0
2000
0
0
--------++++--
+
BTC
0
0
2000
0
0
--------++++--
+
SPO
0
0
2000
0
0
--------++++--
+
UP2
0
0
2000
0
0
--------++++--
+
max_rq_id          7
wake_evt_udp_now     0
wake events           total     3,  udp     3 (100%),  shm     0 (  0%)
since last update     total     3,  udp     3 (100%),  shm     0 (  0%)
Dump of tm_adm structure:               Wed Apr 02 11:53:30 2008
=========================
Term    uid  man user    term   lastop  mod wp  ta   a/i (modes)
Workprocess Comm. Area Blocks               Wed Apr 02 11:53:30 2008
=============================
Slots: 300, Used: 1, Max: 0
--------++--
+
id
owner
pid
eyecatcher
--------++--
+
0
DISPATCHER
-1
WPCAAD000
NiWait: sleep (5000ms) ...
NiISelect: timeout 5000ms
NiISelect: maximum fd=1477
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Wed Apr 02 17:23:35 2008
NiISelect: TIMEOUT occured (5000ms)
DpHalt: shutdown server >HOSTNAME_SID_01                      < (normal)
DpJ2eeDisableRestart
DpModState: buffer in state MBUF_PREPARED
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=110,pac=1,MESG_IO)
MsINiWrite: sent 110 bytes
MsIModState: change state to SHUTDOWN
DpModState: change server state from STARTING to SHUTDOWN
Switch off Shared memory profiling
ShmProtect( 57, 3 )
ShmProtect(SHM_PROFILE, SHM_PROT_RW
ShmProtect( 57, 1 )
ShmProtect(SHM_PROFILE, SHM_PROT_RD
DpWakeUpWps: wake up all wp's
Stop work processes
Stop gateway
killing process (1860) (SOFT_KILL)
Terminate gui connections
wait for end of work processes
wait for end of gateway
[DpProcDied] Process lives  (PID:1860  HANDLE:1448)
waiting for termination of gateway ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1477
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Wed Apr 02 17:23:36 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process died  (PID:1860  HANDLE:1448)
DpStartStopMsg: send stop message (myname is >HOSTNAME_SID_01                      <)
NiIMyHostName: hostname = 'HOSTNAME'
AdGetSelfIdentRecord: >                                                                           <
AdCvtRecToExt: opcode 60 (AD_SELFIDENT), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 4 (AD_STARTSTOP), ser 0, ex 0, errno 0
DpConvertRequest: net size = 189 bytes
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=562,pac=1,MESG_IO)
MsINiWrite: sent 562 bytes
send msg (len 110+452) to name                    -, type 4, key -
DpStartStopMsg: stop msg sent
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 recv would block (errno=EAGAIN)
NiIRead: read for hdl 2 timed out (0ms)
DpHalt: no more messages from the message server
DpHalt: send keepalive to synchronize with the message server
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=114,pac=1,MESG_IO)
MsINiWrite: sent 114 bytes
send msg (len 110+4) to name           MSG_SERVER, type 0, key -
MsSndName: MS_NOOP ok
Send 4 bytes to MSG_SERVER
NiIRead: hdl 2 recv would block (errno=EAGAIN)
NiIPeek: peek successful for hdl 2 (r)
NiIRead: hdl 2 received data (rcd=114,pac=1,MESG_IO)
NiBufIIn: NIBUF len=114
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 114 bytes
MSG received, len 110+4, flag 3, from MSG_SERVER          , typ 0, key -
Received 4 bytes from MSG_SERVER                             
Received opcode MS_NOOP from msg_server, reply MSOP_OK
MsOpReceive: ok
MsSendKeepalive : keepalive sent to message server
NiIRead: hdl 2 recv would block (errno=EAGAIN)
Wed Apr 02 17:23:37 2008
NiIPeek: peek for hdl 2 timed out (r; 1000ms)
NiIRead: read for hdl 2 timed out (1000ms)
DpHalt: no more messages from the message server
DpHalt: sync with message server o.k.
detach from message server
***LOG Q0M=> DpMsDetach, ms_detach () [dpxxdisp.c   12213]
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=110,pac=1,MESG_IO)
MsINiWrite: sent 110 bytes
MsIDetach: send logout to msg_server
MsIDetach: call exit function
DpMsShutdownHook called
NiBufISelUpdate: new MODE -- (r-) for hdl 2 in set0
SiSelNSet: set events of sock 1356 to: ---
NiBufISelRemove: remove hdl 2 from set0
SiSelNRemove: removed sock 1356 (pos=2)
SiSelNRemove: removed sock 1356
NiSelIRemove: removed hdl 2
MBUF state OFF
AdGetSelfIdentRecord: >                                                                           <
AdCvtRecToExt: opcode 60 (AD_SELFIDENT), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 40 (AD_MSBUF), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 40 (AD_MSBUF), ser 0, ex 0, errno 0
blks_in_queue/wp_ca_blk_no/wp_max_no = 1/300/22
LOCK WP ca_blk 1
make DISP owner of wp_ca_blk 1
DpRqPutIntoQueue: put request into queue (reqtype 1, prio LOW, rq_id 9)
MBUF component DOWN
NiICloseHandle: shutdown and close hdl 2 / sock 1356
NiBufIClose: clear extension for hdl 2
MsIDetach: detach MS-system
cleanup EM
EsCleanup ....
EmCleanup() -> 0
Es2Cleanup: Cleanup ES2
***LOG Q05=> DpHalt, DPStop ( 5348) [dpxxdisp.c   10461]
Good Bye .....
Please help me in resolving this issue
Thanks,
Vadi

Answer 1

Hi Suhas,
Have checked the hostname and it is correct.
I am getting the below output When i run r3trans -x
This is r3trans version 6.14 (release 700 - 04.03.08 - 16:43:00).
r3trans finished (0000).
I could see the below error message in dev_W21
ExecuteAndFlush return code: 0x80040e14 Stmt: [if user_name() != 'sid_shd' setuser 'sid_shd']
C  sloledb.cpp [ExecuteAndFlush,line 6470]: Error/Message: (err 15157, sev 0), Setuser failed because of one of the following reasons: the database principal 'cdu_shd' does not exist, its corresponding server principal does not have server access, this type of database principal cannot be impersonated, or you do not have permission.
C  Procname: [ExecuteAndFlush - no proc]
C  setuser 'cdu_shd' failed -- connect terminated
C  failed to establish conn. 0
Thanks,
Vadi