Upgrade of agent from IR3 or earlier to IR4 or IR4hp1 breaks agent

Well this is new.. I've tried it on several machines now with the exact
same results.
Previously when a new agent was released, I would make a new response
transform for it with zenworks package management and just deploy it.
No problems at all.
What happens in this case is that when it reboots, the agent will be
stuck in an offline state. You can't right click on it and pull up a
menu either.
Remove the agent via add/remove programs and reinstall the new agent and
it works fine. Not a great option to upgrade multiple sites.
Anyone else seen this?

Perhaps open an SR?
I'm not aware of this being a known issue and certainly nothing I have
tested my personally.
So most likely issues I have had to deal with in the past may be different
than now.
I would suggest Checking the "%program files%\novell\zenworks folder on a
"Bad" vs a "Good" machine to see if there is a byte size difference.
Perchance there is a wrong DLL version that is causing a file to not get
updated, perhaps MSIEXEC is not properly handing "in use" files.
I've had an issue where I could see in the logs where MSIEXEC flagged a file
in use but only ended up removing the locked file on reboot w/o putting in
the proper file.
And details about What is broken in the agent may help?
WM Service? NALNT Service? NAL Window? etc.. etc...
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner
Novell does not officially monitor these forums.
Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.
"Patrick Farrell" <[email protected]> wrote in message
news:[email protected]. ..
> Patrick Farrell wrote:
>> Craig Wilson wrote:
>>> Well Definitely NALWIN/NALDESK/NALEXPLD or whatever is running.
>>> That seems to be a key one. But it would not hurt to shut down the
>>> services such as WM and NALNTSRV
>>>
>>> This is based more on historical observations than this specific
>>> upgrade, so this may not help in the least if this is a new issue.
>>>
>> Well I guess that means I can't deploy it using zenworks calling the MSI
>> specifically... That kinda stinks :P
>>
>> I guess the question is, which services can you kill once an application
>> starts to deploy and still have it go? If I have an MSI based object
>> pointed at the agent and it's mst, what still has to run for it to be
>> able to deploy?
>>
>
> FYI update, so far NOTHING seems to fix this other than
> uninstall/reinstall.
>
> net stop "Remote Management Agent"
> net stop "Novell ZENworks Remote Management Agent"
> net stop "Novell ZFD Remote Management"
> net stop "Workstation Manager"
> net stop "Novell Application Launcher"
> pskill.exe -t zenrem32.exe
> pskill.exe -t nalntsrv.exe
> pskill.exe -t NalView.exe
> pskill.exe -t NALWIN32.EXE
> pskill.exe -t NalWin.exe
> pskill.exe -t NalDiag.exe
> pskill.exe -t NALDESK.EXE
> pskill.exe -t NalAgent.exe
>
> Along with Reinstall all and vamus settings had no effect.
>
> I can do an msiexec /x in the script to remove zen and fix, but only if
> the version on the workstation is the same as what I'm trying to install,
> and it could be one of several agent versions. Joy.
> ]

Similar Messages

How to Upgrade Target Agent from 10.2.0.3 to 10.2.0.4

Hi Everybody,
I am doing this first time so need some help
Q1. I need to Upgrade Target Agent from 10.2.0.3 to 10.2.0.4 manually and can't seem to find the right patch I need.
I tried p3731593, but this seems to be installing much more than what I need so I cancelled it
One option I thought of was to uninstall 10203 agent and install 10204 in the same agent home But I was wondering if there is a way I can upgrade my agent.
Q2. Does the agent version on target and host(OMS) need to be same or can I have Target Agent 10.2.0.4 and host agent 10.2.0.3?
Thanks for helping in advance
Jeet

Hi Jeet,
You can use Patch 3822442 to upgrade the agent.
The agent can be of different version.
Regards
Lai

I have a Macbook from 2007 or earlier. I have OSX 10.6.8 and want to upgrade to Mavericks. Is this possible or is the model of my computer too old?

I have a Macbook from 2007 or earlier. I currently run OSx 10.6.8. I wanted to upgrade to Mavericks so that I can get the new aperature. However I was wondering if my Macbook model was to old to run mavericks. Is this the case? Do i need a newer model? The other option is to get an different aperature. Does anyone know what Aperature runs with 10.6.8? Aperature 1.5.1 does not run with my current operating system.

Probably not, but check below:
Upgrading from Snow Leopard to Lion or Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8, Lion, or Mountain Lion installed. Purchase and download Mavericks (Free) from the App Store. Sign in using your Apple ID. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mavericks- System Requirements
       Macs that can be upgraded to OS X Mavericks
         1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
             Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
         7. Xserve (Early 2009) — Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
         See App Compatibility Table — RoaringApps.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.

Can I upgrade my RAM from 4GB to 8GB for my MacBook Pro 13(early 2011 2.7GHz)? And how much would it be?

Can I upgrade my RAM from 4GB to 8GB for my MacBook Pro 13(early 2011 2.7GHz)? And how much would it be?

you can upgrade to 16GB if you wish to do so...
average price for 8GB 1333MHz DDR3 is around $50 - $75 depending on the brand.
why not spend $100 and go with 16GB 1333MHz from Crucial or Corsair.
you can get them from Amazon.com or newegg.com
see image below with 16GB Patriot Mac Series 1333MHz for $100.

SCOM : Issues while upgrading SCOM agent from 2012SP1 to R2

Hi,
We have upgraded SCOM setup from SP1 to R2 but facing issues with agent upgrade.
We were able to view only ~70% agents in pending management (Agent requires update).
Further, when I tried to upgrade agents through console, some are successfully upgraded but rest are giving
error.
Can someone help me to understand why all agents are not appearing in pending management for upgrade?
I also tried to upgrade agent manually but no luck. It gives error "The path 'C:\Windows\.........\monagent.msi'
can not be found. Verify that you have access to location and try again or try to find installation package.........". , though I had logged into server with admin access.
Also most of servers are remotely manageable but unable to upgrade through console.
Thanks,
Priya

Hi Priya,
I understand you require the Agent data. How ever the events clearely say the issue is because of the old installation files.
I was looking a a article on updating an agent to SCOM 2012 R2 from the below link.
https://technet.microsoft.com/en-us/library/dn249715.aspx
So the link says:
When you upgrade an agent, the Operations Manager installer service runs and is not removed until after the completion of the upgrade.
If the agent upgrade fails, you might have to re-install the agent because the installer service was not properly removed. If you attempt to upgrade the agent again and it fails, you should re-install the agent after you have completed upgrading all features
of Operations Manager.
So i would suggest you is you try the below on only 1 agent.
1. Download the Agent Dump from the below link and try updating it. (This is my copy of MOM Agent.msi from my installation media of SCOM
2012 R2)
https://www.dropbox.com/s/wv7y37moyd04209/MOMAgent.msi?dl=0
If the above does not success and gives you the same error then try the below
1. Select an agent and pull all the perfmon data / Alerting data required for it using SQL Query or Reporting.
2. Uninstall the Old SP1 Agent setup.
3. Install the Agent via Discovery Wizard or do a manual installation and see if the issue resolves.
I think either from both the steps will solve the issue.
Gautam.75801

Wanted to upgrade the agent from 12.1.0.3 to 12.1.04

Hi , Please help me as I am trying to upgrade the agent to 12.1.0.4.
~

Hi,
As I said earlier, Please use "Agent Upgrade Console" inorder to upgrade.
Setup --> Manager Cloud Control --> Upgrade Agents
Upgrade your 12c Management Agents, you can either use the Upgrade Agents page of Agent Upgrade Console (which is part of the Enterprise Manager Cloud Control console), or use EM CLI. The Upgrade Agents page acts as a single-window solution to mass-upgrade your existing Management Agents to the latest version for which the software is available in Oracle Software Library (Software Library.
Please follow the below link for more reference.
http://docs.oracle.com/cd/E24628_01/upgrade.121/e22625/upgrading_12101_PS1_agents.htm#EMUPG185
6 Upgrading Oracle Management Agents
Regards
Krishnan

Is it a good idea to upgrade my imac from 10.6.8 snow leopard to osx maverics?

I am thinking of upgrading, any problems with this come up? thanks for help!

Do you have a realistic need to upgrade, for example, to run certain new software that requires it? If you do upgrade you will lose the ability to run all PPC software such as Office 2004, AppleWorks, and many others.
Older Macs like yours will usually run faster with Snow Leopard. And, upgrading will require you to add more RAM to your computer. 2 GBs is simply not sufficient. Otherwise, see the following:
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mavericks
You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
Upgrading to Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
    OS X Mavericks- System Requirements
    Macs that can be upgraded to OS X Mavericks
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.

I'm trying to upgrade my desktop from 10.5.8

I'm trying to upgrade my desktop from 10.5.8 to sync with my new ipad. I just got a ipad 4 and I can't setup itune until I upgrade the os?

Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard — Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service — this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion — System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
             Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
         7. Xserve (Early 2009) — Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
         See App Compatibility Table — RoaringApps.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

I want to upgrade my OS from 10.6.8

I have a macbook 4,1 late 2008 running osx 10.6.8. I want to upgrade my OS. Is it the only latest os i can use or can i upgrade to any other latest os than this??

Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mavericks
You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
Upgrading to Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
    OS X Mavericks- System Requirements
    Macs that can be upgraded to OS X Mavericks
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.

Upgrading to Teams - from Individual Account - Questions & Issues

Okay live chat guys didn't really seem to be able to understand what I was asking so I'll try here.
Upgraded to Teams (now admin) and had my Individual membership cancelled.
Now I keep getting messages saying that my account cannot be verified when I launch software and that it will expire in 5 days.
I look at my dashboard and it shows no cc software has been downloaded though it's all on my computer. Do I need to unistall all my software and then reinstall via my teams app dashboard (which shows no software installed).
Also now when I log in to my cc account all my busniss catalyst websites no longer show on the dashboard. I have a learn more button which links to Dreamweaver and Muse downloads. and a note saying "Full Creative Cloud Membership comes with hosting for up to 5 sites. View and manage these sites from the sidebar on the Creative Cloud home page." So where are my sites? My Adobe Id has not changed.
Thanks in advance.

Upgrades are not transferrable without every earlier version going along.
In short, your chances of successfully buying an upgrade and getting it activated are pretty much zero and even if you do, you'll still be very out of date.
My advice: if you need to upgrade, bite the bullet and pay full price for CS5.5.
Bob

Upgrading SAP MDM from 1.0-2.0.

Hi all ,
Can anyone explain what will be responsibilites in the upgrade of MDM from 1.0 to 2.0 and what is ment by Variant Configuration and IPC configuration .
Thanks in advance ,
Regards
Reddy

Hi,
You can refer SAP note no 967088 for SRM MDM catlog1.0 configuration.
https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=967088
the reason of upgrade is better features with catlog2.0 like product relationships(alternate or substitute items),better search experience,better performance.
You can also refer
https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1054303
https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1057316
also u can refer the upgrade guide
https://websmp110.sap-ag.de/srm-inst
As mentioned earlier u require S ID for above notes.
Regards
Nisha

Patch Number to Upgrade Oracle Database from 11.1.0.6.0 to 11.1.0.7.0

Hi,
Please let me know the patchset number which can be used to upgrade Oracle Datbase from 11.1.0.6.0 to 11.1.0.7.0
Thanks,
Salih KM

Hi,
I checked the read me of 7631980 and got the information as below.
2.1 Bugs Fixed by This Patch
This patch fixes the following bugs.
h4. 2.1.1 Bugs Fixed for DB 11.1.0.6 Patch 14: 7631980
DB 11.1.0.6 Patch 14 includes all bugs fixed in the 11.1.0.6 patch1 to Patch13. It must be applied on top of the 11.1.0.6 base release or on top of the earlier bundle patch.
For a more descriptive list of the bug fixes included in this bundle patch, refer to Oracle+MetaLink+ Note [560295.1|http://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=560295.1].
Please let me know whether 7631980 is the right patch?
Thanks,
Salih KM

Upgrading Management Agents after upgrading the Grid Control to 10.2..0.5

Hello:
I am pretty new to implementing Grid control. I have been assigned the task of upgrading the Grid control to 10.2.0.5. I successfully upgraded the GC to 10.2.0.5. Now the next task is to upgrade the Agents running on other Database nodes. I have 6 databases running on Solaris 9.0 , few of them running on RHEL 5.0 x86, a few of them on RHEL 5.0 86*64. I am looking to upgrade these agents in one shot. Is there any way I can accomplish this from Grid control. If it is the case, then do I have to download and upload the patchsets for 10.2.0.5 for various platforms into the Grid Control.
I would be very happy if you could give me valid pointers which would help me to understand and move further.
Regards,
Bala

Yes you can upgrade the agent at one shot.Refer the following OBE
http://www.oracle.com/technology/obe/obe10gemgc_10204/agentpatch_upgrade.htm

How to upgrade DB node from 11.0.1.7 to 11.2.0.2 with EBS 12.1.2

How to upgrade DB node from 11.0.1.7 to 11.2.0.2 with EBS 12.1.2
Is Note 1367644.1: Interoperability Notes Oracle EBS R12 with Oracle Database 11gR2 (11.2.0.2) (Doc ID 1367644.1) can solve this issue?
In this note, the instruction as:
Instructions for upgrading an Oracle E-Business Suite Release 12 database server and instance from Oracle 10g Release 2 (10.2.0), Oracle Database 11g Release 1 (11.1.0), or earlier versions of Oracle Database 11g Release 2 (11.2.0) to the latest version of Oracle Database 11g Release 2 (11.2.0).
Is this suitable for DB 11.0.1.7?
Thanks,
Jackie

How to upgrade DB node from 11.0.1.7 to 11.2.0.2 with EBS 12.1.2
Is Note 1367644.1: Interoperability Notes Oracle EBS R12 with Oracle Database 11gR2 (11.2.0.2) (Doc ID 1367644.1) can solve this issue?
In this note, the instruction as:
Instructions for upgrading an Oracle E-Business Suite Release 12 database server and instance from Oracle 10g Release 2 (10.2.0), Oracle Database 11g Release 1 (11.1.0), or earlier versions of Oracle Database 11g Release 2 (11.2.0) to the latest version of Oracle Database 11g Release 2 (11.2.0).
Is this suitable for DB 11.0.1.7?The document is applicable and you can use it to upgrade the database from 11.1.0.7 to 11.2.0.2
Please note that you can upgrade to 11.2.0.3 (latest patchset certified with R12) as per (Interoperability Notes EBS R12 with Database 11gR2 [ID 1058763.1]).
Thanks,
Hussein

Upgrading SCCM agent on terminalservers takes too long

Hello
When updating the agent from SCCM 2012 Sp1 to SCCM 2012 R2 on a terminalserver, the upgrade takes a large amount of time based on the amount of users who has been logged on to the server. (12hours+ for our environment, with 20k users)
During the install, c:\windows\ccmsetup\logs\ccmsetup.log waits here:
MSI: Handling 02:02:16: CcmRegisterWmiMofFile. Compiles MOF files that were queued by CcmRegisterWmiMofFilesInit.
When ccmsetup is running, c:\windows\ccm\logs\PolicyAgentProvider.log shows this:
Successfully updated namespace 'S_1_5_21_233555372_1756841686_4116994434_28376'
Successfully updated namespace 'S_1_5_21_233555372_1756841686_4116994434_388040_Default'
over and over on what seems to be the SIDs of every single user that has ever logged on to the server.
See attached link for picture: https://www.dropbox.com/s/mxgycbsd3z2fg9b/ccmagent.png
What are my options around this? Some of our servers are on hour 15, stilling going strong, of upgrading the agent now, halting all maintenance jobs and software deployments.
Can I make the install skip these namespaces?
Can I clear the namespaces before upgrade?
Would appreciate some inputs if anyone has seen this issue, or know if this is a weakness in the product.
Regards
Ola Holtberget

Hi,
How about uninstalling and reinstalling the client? From the log, seems the client trys to refresh poliies for every user that has ever logged on. Check the log fils PolicyAgent.log and DataTransferService.log to see whether it is this case.
Juke Chou
TechNet Community Support

Upgrade of agent from IR3 or earlier to IR4 or IR4hp1 breaks agent

Similar Messages

Maybe you are looking for