UPK 3.6.1 silent install not working

Question

Trying to install UPK 3.6.1 in a corporate environment using Windows XP Service Pack 2 and Office 2003.
I ran the install and created a response file as per the installation notes, accepting all the program defaults.
Now when I try to perform a silent installation that uses the setup.iss file, the setup log returns "ResultCode=-3" and the app does not install.
Wondering if anyone can suggest what to try next.
Here's what my setup.iss file looks like:
[InstallShield Silent]
Version=v7.00
File=Response File
[File Transfer]
OverwrittenReadOnly=NoToAll
[{E230DC0A-5C4B-4963-8320-067FF3AF722E}-DlgOrder]
Dlg0={E230DC0A-5C4B-4963-8320-067FF3AF722E}-SdWelcome-0
Count=7
Dlg1={E230DC0A-5C4B-4963-8320-067FF3AF722E}-AskLanguage-0
Dlg2={E230DC0A-5C4B-4963-8320-067FF3AF722E}-AskInstallOption-0
Dlg3={E230DC0A-5C4B-4963-8320-067FF3AF722E}-SdSelectFolder-0
Dlg4={E230DC0A-5C4B-4963-8320-067FF3AF722E}-SdAskDestPath2-0
Dlg5={E230DC0A-5C4B-4963-8320-067FF3AF722E}-SdStartCopy2-0
Dlg6={E230DC0A-5C4B-4963-8320-067FF3AF722E}-SdFinish-0
[{E230DC0A-5C4B-4963-8320-067FF3AF722E}-SdWelcome-0]
Result=1
[{E230DC0A-5C4B-4963-8320-067FF3AF722E}-AskLanguage-0]
DLG_ASKLANGUAGE_LST_LANGUAGE=English
Result=1
[{E230DC0A-5C4B-4963-8320-067FF3AF722E}-AskInstallOption-0]
DLG_ASKINSTALLOPTION_LST_OPTIONS=Client
Result=1
[{E230DC0A-5C4B-4963-8320-067FF3AF722E}-SdSelectFolder-0]
szFolder=User Productivity Kit Client
Result=1
[{E230DC0A-5C4B-4963-8320-067FF3AF722E}-SdAskDestPath2-0]
szDir=C:\Program Files\User Productivity Kit\UPK Developer 36Client
Result=1
[{E230DC0A-5C4B-4963-8320-067FF3AF722E}-SdStartCopy2-0]
Result=1
[Application]
Name=User Productivity Kit
Version=3.6.1
Company=Oracle
Lang=0009
[{E230DC0A-5C4B-4963-8320-067FF3AF722E}-SdFinish-0]
Result=1
bOpt1=0
bOpt2=0

Answer 1

Hi Jason,
A couple questions:
1. Have you tried installing on more than one machine, and is this happening always, or just in some instances?
2. Are you trying to perform the silent install on other XP SP2 machines, or are these different OSes? The response file should be made for identical OSes.
The ResultCode=-3 is saying that "Required data not found in the Setup.iss file." I have a feeling that the environment where you recorded the response file had all the necessary third party applications installed, so that dialog was skipped during that "recorded" installation. It would have been a dialog after you selected the installation option (it's not listed in the dialog list in your response file, so that's why I'm figuring that machine was up to date).
So, when you installed on the next machine with the response file, the setup.exe was now looking for this particular dialog in the response file, but it's not there. For that response file to work, you need to make sure the environment where you are using it has all the third party apps installed before running the silent install. If you look at the main installer location (where the setup.exe is) there is a "Third Party Files" subfolder, with all the third party apps UPK uses. Install those on these machines before running the silent installation.
If any of these are not already installed, install them:
.NET Framework 3.5 (in DOTNET folder)
MS Visual C++ 2008 Runtime Library (in MS_Visual_C++_2008_Redist folder)
MSXML 4.0 (in MSXML_4.0 folder)
MS Primary Interop Assemblies 2005 (in Primary_Interoperability_Assemblies_2005 folder)
Web Service Enhancements 3.0 (in Web_Services_Enhancements folder)
Hope this helps,
Matt