[Urgent] Error: The transaction is not active

Our process encounters some errors when the execution time takes longer than normal, e.g. 5mins. Any help is much appreciated.
Process Flow:
The flow consists of 3 process, 1 long-lived process and 2 short-lived processes, let say process A, B and C
Long-lived process A call short-lived process B,
and then, short-lived process B call another short-lived process C.
There is a loop inside process B, so that process C would be called several times.
* Both invocation policy have been tested, including "Do not wait for response" and "Wait for response".
Problem:
Everything work fine when the whole process is within a short-period of time. e.g. 1-2 minutes
However, when the process takes longer, e.g. > 5mins, we got some error message in the sever log.
Server log:
2011-08-18 18:43:11,625 ERROR [org.jboss.ejb.plugins.LogInterceptor] TransactionRolledbackLocalException in method: public abstract java.lang.Object com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionCMTAdapterLocal.doRequiresNe w(com.adobe.idp.dsc.transaction.TransactionDefinition,com.adobe.idp.dsc.transaction.Transa ctionCallback) throws com.adobe.idp.dsc.DSCException, causedBy:
java.lang.IllegalStateException: [com.arjuna.ats.internal.jta.transaction.arjunacore.inactive] [com.arjuna.ats.internal.jta.transaction.arjunacore.inactive] The transaction is not active!
at com.arjuna.ats.internal.jta.transaction.arjunacore.TransactionImple.commit(TransactionImp le.java:223)
at org.jboss.ejb.plugins.TxInterceptorCMT.endTransaction(TxInterceptorCMT.java:501)
at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:411)
at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:181)
at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:168)
at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:205)
at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor. java:138)
at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:648)
at org.jboss.ejb.Container.invoke(Container.java:960)
at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:430)
at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:103)
at $Proxy167.doRequiresNew(Unknown Source)
at com.adobe.idp.dsc.transaction.impl.ejb.EjbTransactionProvider.execute(EjbTransactionProvi der.java:143)
at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor.intercept(TransactionInt erceptor.java:72)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.intercept(InvocationStra tegyInterceptor.java:55)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.InvalidStateInterceptor.intercept(InvalidStateIntercep tor.java:37)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.AuthorizationInterceptor.intercept(AuthorizationInterc eptor.java:188)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.JMXInterceptor.intercept(JMXInterceptor.java:48)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.engine.impl.ServiceEngineImpl.invoke(ServiceEngineImpl.java:115)
at com.adobe.idp.dsc.routing.Router.routeRequest(Router.java:129)
at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.routeMessage(AbstractMessage Receiver.java:93)
at com.adobe.idp.dsc.provider.impl.vm.VMMessageDispatcher.doSend(VMMessageDispatcher.java:20 9)
at com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send(AbstractMessageDispat cher.java:66)
at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:208)
at com.adobe.workflow.engine.PEUtil.invokeAction(PEUtil.java:886)
at com.adobe.workflow.engine.SynchronousBranch.handleInvokeAction(SynchronousBranch.java:510 )
at com.adobe.workflow.engine.SynchronousBranch.execute(SynchronousBranch.java:888)
at com.adobe.workflow.engine.ProcessEngineBMTBean.continueBranchAtAction(ProcessEngineBMTBea n.java:2792)
at com.adobe.workflow.engine.ProcessEngineBMTBean.asyncInvokeProcessCommand(ProcessEngineBMT Bean.java:697)
at sun.reflect.GeneratedMethodAccessor1076.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.jboss.invocation.Invocation.performCall(Invocation.java:359)
at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionConta iner.java:237)
at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionI nterceptor.java:158)
at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:63)
at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:121)
at org.jboss.ejb.plugins.AbstractTxInterceptorBMT.invokeNext(AbstractTxInterceptorBMT.java:1 73)
at org.jboss.ejb.plugins.TxInterceptorBMT.invoke(TxInterceptorBMT.java:77)
at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstance Interceptor.java:169)
at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:168)
at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:205)
at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor. java:138)
at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:648)
at org.jboss.ejb.Container.invoke(Container.java:960)
at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:430)
at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:103)
at $Proxy200.asyncInvokeProcessCommand(Unknown Source)
at com.adobe.idp.workflow.dsc.service.ProcessCommandExecutorService.invokeProcess(ProcessCom mandExecutorService.java:55)
at sun.reflect.GeneratedMethodAccessor3010.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.jav a:118)
at com.adobe.idp.workflow.dsc.invoker.WorkflowDSCInvoker.invoke(WorkflowDSCInvoker.java:154)
at com.adobe.idp.dsc.interceptor.impl.InvocationInterceptor.intercept(InvocationInterceptor. java:140)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.DocumentPassivationInterceptor.intercept(DocumentPassi vationInterceptor.java:53)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor$1.doInTransaction(Transa ctionInterceptor.java:74)
at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionCMTAdapterBean.execute(EjbTr ansactionCMTAdapterBean.java:357)
at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionCMTAdapterBean.doSupports(Ej bTransactionCMTAdapterBean.java:227)
at sun.reflect.GeneratedMethodAccessor298.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.jboss.invocation.Invocation.performCall(Invocation.java:359)
at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionConta iner.java:237)
at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionI nterceptor.java:158)
at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstance Interceptor.java:169)
at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:63)
at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:121)
at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:378)
at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:181)
at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:168)
at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:205)
at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor. java:138)
at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:648)
at org.jboss.ejb.Container.invoke(Container.java:960)
at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:430)
at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:103)
at $Proxy167.doSupports(Unknown Source)
at com.adobe.idp.dsc.transaction.impl.ejb.EjbTransactionProvider.execute(EjbTransactionProvi der.java:104)
at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor.intercept(TransactionInt erceptor.java:72)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.intercept(InvocationStra tegyInterceptor.java:55)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.InvalidStateInterceptor.intercept(InvalidStateIntercep tor.java:37)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.AuthorizationInterceptor.intercept(AuthorizationInterc eptor.java:165)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.JMXInterceptor.intercept(JMXInterceptor.java:48)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.engine.impl.ServiceEngineImpl.invoke(ServiceEngineImpl.java:115)
at com.adobe.idp.dsc.routing.Router.routeRequest(Router.java:129)
at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.routeMessage(AbstractMessage Receiver.java:93)
at com.adobe.idp.dsc.provider.impl.vm.VMMessageDispatcher.doSend(VMMessageDispatcher.java:20 9)
at com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send(AbstractMessageDispat cher.java:66)
at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:208)
at com.adobe.workflow.engine.PEInvokeProcessCommand.execute(PEInvokeProcessCommand.java:126)
at com.adobe.workflow.workadapter.WorkflowCommandExecutionUnit.execute(WorkflowCommandExecut ionUnit.java:22)
at com.adobe.idp.dsc.workmanager.adapter.ManagedAsynchronousWorkAdapter.run(ManagedAsynchron ousWorkAdapter.java:70)
at org.jboss.resource.work.WorkWrapper.execute(WorkWrapper.java:204)
at org.jboss.util.threadpool.BasicTaskWrapper.run(BasicTaskWrapper.java:275)
at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:743)
at java.lang.Thread.run(Unknown Source)

Hi Paul,
Thank you for your advice.
It seems that it is not a bug of Adobe Livecycle, but some kind of configuration problems. Since the problem does not occurs when the process implementation time is short, such as 1-3 minutes.

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    end tell
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        //alert(x);
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              app.findChangeTextOptions.caseSensitive = false;
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        at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java)
        at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java)
        at oracle.jsp.JspServlet.doDispatch(JspServlet.java)
        at oracle.jsp.JspServlet.internalService(JspServlet.java)
        at oracle.jsp.JspServlet.service(JspServlet.java)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
        at oracle.jsp.provider.Jsp20RequestDispatcher.forward(Jsp20RequestDispatcher.java)
        at oracle.jsp.runtime.OraclePageContext.forward(OraclePageContext.java)
        at _oa__html._jtftmplh._jspService(_jtftmplh.java:3870)
        at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java)
        at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java)
        at oracle.jsp.JspServlet.doDispatch(JspServlet.java)
        at oracle.jsp.JspServlet.internalService(JspServlet.java)
        at oracle.jsp.JspServlet.service(JspServlet.java)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
        at oracle.jsp.provider.Jsp20RequestDispatcher.forward(Jsp20RequestDispatcher.java)
        at oracle.jsp.runtime.OraclePageContext.forward(OraclePageContext.java)
        at _oa__html._jtftmplh._jspService(_jtftmplh.java:2342)
        at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java)
        at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java)
        at oracle.jsp.JspServlet.doDispatch(JspServlet.java)
        at oracle.jsp.JspServlet.internalService(JspServlet.java)
        at oracle.jsp.JspServlet.service(JspServlet.java)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
        at oracle.jsp.provider.Jsp20RequestDispatcher.forward(Jsp20RequestDispatcher.java)
        at oracle.jsp.runtime.OraclePageContext.forward(OraclePageContext.java)
        at _oa__html._ibeCRgpBusinessCreate._jspService(_ibeCRgpBusinessCreate.java:1467)
        at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java)
        at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java)
        at oracle.jsp.JspServlet.doDispatch(JspServlet.java)
        at oracle.jsp.JspServlet.internalService(JspServlet.java)
        at oracle.jsp.JspServlet.service(JspServlet.java)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
        at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
        at org.apache.jserv.JServConnection.run(JServConnection.java:294)
        at java.lang.Thread.run(Thread.java:680)
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        at oracle.apps.jtf.um.template.TmplUtils.action(TmplUtils.java:379)
        ... 37 more
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        at oracle.apps.jtf.base.resources.FrameworkException.addException(FrameworkException.java:585)
        at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:66)
        at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:88)
        at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:202)
        at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:218)
        at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:249)
        ... 39 more
    The error message is not helpful and not clear of the error. How can we register users with alpha-numeric value (if that is the issue?).
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