URGENT: resolution xtra problem

Hi
our customer has reported, that application which uses
resolution xtra
doesn't change resolution on computers of its publisher
The application works ok on all PCs in our office, on all PCs
in the office
of our customer, hundred of beta-testers had also no problem
with it -
resolution was changed on demand
But i doesn't work in the office of the publisher - on any PC
of them (all
PCs have obviously the same configuration)
What can be the cause of this?
Any help or advice will be appreciated
Regards, game_dev

Just a guess here, but is it possible that the publisher's
computers all
have some sort of security policy in place where the users do
not have
security access to change the screen res of their own
computers? This
can easily be tested by asking them to try to change the
screen res
manually on any of their machines that are displaying this
issue.

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