URGENT Skype issue with hacking accounts

Hello,
I'm Dan, and just about an hour ago, I managed to recover my account after a 30 minute live chat. I run an online business and a lot of my work involves Skype. In other words, Skype is key to my business. All of my partners work through Skype, so without Skype, I'd be in a bit of trouble.
At 7am this morning, I checked my emails and found I had an email sent to my primary Skype email address stating that my "Registered email successfully changed". Immediately I knew what had happened.
I contacted Skype support (after having to buy a premium account for £6), they were very helpful but I was not happy about paying £6 due to an issue on Skype's behalf. After my live chat was closed I was told to be sure that I don't get phished or install any kind of virus which may discover my Skype password, I knew that these would not be benefitial due to the circumstance.
So how does it work?
Before I begin explaining, I am referring to the person who changed the email as a "hacker".
So, firstly, the hacker contacts Skype support, I don't know whether it was live or not but they had to contact support. The hacker claims they are me, stating that they forgot their password and you can't access your email either, so your primary email would have to be changed. Ofcourse, there is some verification. The person at the other end of the support chat will ask for some recent activity on your account.
In my case, the hacker had used multiple VPN's to add me, had added me on several accounts, this was completely oblivious to me, that they were all the hacker. I had accepted these accounts as the contact requests seemed like they were legitimate. So, all the hacker had to say was 1. I added "Micheal Potter" today. 2. I added "Randy Parker" today and so on.
They may have been asked to verify an address, this wasn't struggle for the hacker. For me, the hacker had to do a simple WHOIS lookup on my domain. The majority of people have their address openly available somewhere, I know for sure that my address is on many forums, websites etc. So just stating your address, is definetely not enough information.
Shortly after, my email address must have been changed and it is surprising that Skype have not done something about this common flaw in their security.
How can this be resolved?
Not allow the changing of emails on accounts - if you have an issue accessing your email. you should have your email provider deal with it.
Add further verification e.g. phone numbers, secondary emails that they must verfiy, proof of address sent over (you'd never see another company changing information without ID sent from that email address or further verification other than just confirming some account activity.
Atleast check the IP address the support request was sent from!
I hope you look into this problem and resolve it immediately.

I watched as this happened, and many other around the same time. There are guides being sold on how to exploit your support team and steal accounts. I no longer feel safe using skype, and I am really scared right now. I share a lot of very personal things on skype  xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Shame on you,
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

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