USB 3.0 ports functioning only as 2.0 Acer timelineU ultrabook?

Question

Hello, I have an Acer TimelineU M5-48-TG-6814 ultra book laptop, that can be found here: http://www.newegg.com/Product/Product.aspx?Item=N82E16834215392 I am trying to get the driver software to work for an eye tracking mouse, found here: http://www.amazon.com/gp/product/B00SB8YKVI/ref=as_li_tl?ie=UTF8&camp=1789&creative=390957&creativeASIN=B00SB8YKVI&linkCode=as2&tag=flickrphotost-20&linkId=B4CXV6URGPZM65CU The device isn't sold with the software, so it's kind of a pain to install, but I followed the one customer review on the above Amazon link, which included a lot of information on how to install it. First, I installed the Steel Series engine, found here: http://steelseries.com/c/sentry-qsg Next, I installed the EyeX software, found here: http://developer.tobii.com/ Then I plugged in the eye tracker, but the eyeX software tells me that it requires USB 3.0, and that it appears to be connected to a USB 2.0 port. Except that I have USB 3.0 (both ports are USB 3.0, which you can find under the specs for the laptop in the first link, and I confirmed by looking at the ports and seeing that they are indeed blue). I checked my device manager, and to my surprise, didn't see anything under universal serial bus controllers that said USB 3.0 (I read online that it should say there if you have USB 3.0, but all it said was enhanced, which apparently means 2.0). Anyway, I downloaded the USB 3.0 driver from the Acer website for my laptop, and try right clicking on the various USB things under universal serial bus controllers in the device manager,  and trying to update their driver software using the driver I downloaded. However, most of them just tell me that "Windows has determined that your software is up to date for this device." However, I did notice one USB thing that had a problem with the driver, and updating the driver to this USB 3.0 driver that I downloaded got it to work at least. Now that one reads Intel(R) USB 3.0 extensible host controller, and there is another one below it that reads Intel(R) USB 3.0 root hub. Anyway, I thought this would probably solve the problem, but I still get the same error when I plug in the device. I was wondering if anyone knew what to do? Also, if anyone knows what the difference between all the various USB stuff in the device manager is, that would be helpful. I see 4 things that say Generic USB hub (I think that is my USB 2.0 hub), 2 things that say Intel(R) 7 series/C216 chipset family USB enhanced host controller, the 2 USB 3.0 things I mentioned earlier, 2 things that say USB composite device, and 2 things that say USB root hub (all this is without the eye tracker connected). I suspect that the 2  USB root hubs things are the actual ports themselves, but if so, I'm confused as to why there is only one USB 3.0 root hub, and just generally why this is working. Sorry for the really long post, but I'm just trying to include all the details. Help would be much appreciated.

Answer 1

Update: after installing USBlyzer, I gleaned a little bit more information as to what might be going on. I noticed that when I plug in my eye tracker, it is listed under this software as using the USB 2.0 (C216 chipset family USB enhanced host controller or whatever) driver, and not the USB 3.0 one. I'm not really sure why there's only one USB 3.0 host controller/root hub under my device manager, and I'm also not sure why my eye tracker is defaulting to connect to the port with this driver software, but maybe there's a way to force it to use the USB 3.0 drivers? Again, help would be much appreciated