USB 3.0 - WD Passport 1 GB not recognized by Windows 8 and 8.1

My USB 3.0 - WD Passport 1 GB not recognized by Windows 8 and 8.1. There is no sound when I plug it on pc or some error message. But other USB devices works well. Maybe there is not suitable drivers for this device? Please Help me!

Hi azeripatriot,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers.
For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that when you connect your passport drive it does not auto install. Does the power light on the passport drive come on? What is the error message you receive?
Have you checked for any Windows updates?
You can run The HP Support Assistant to help with resolving issues and looking for updates.
If you believe it is a driver issue, you can download the software and drivers from the WD website. Here is the link WD download for passport drives. If you connect it to a different computer, does it install? They also have a diagnostic tool for testing the drives. Here is a link to their diagnostic tool .Western Digital Data Lifeguard diagnostics for Windows.
If this has not alleviated the issue, would you please provide your exact model of computer and the operating system you are running. How Do I Find My Model Number or Product Number?
Would you also provide the exact error you get when connecting the passport.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Hello
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Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
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http://support.apple.com/kb/TS1538
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again.

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Ipod not recognized by windows or itunes

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IPod not recognized by Windows / iTunes

Hello,
I hope someone here can help. So far my first experience with Apple support has NOT been a positive impression.
I searched for info on this problem, but the other ones I see all seem to be related to freezing or battery issues.
iPod Classic 120GB, I don't sync very often, and just finished doing a bunch of cleanup in iTunes (album artwork, song info, etc.) and want to re-sync the pod.
When I connect to the PC with the USB cable, Windows doesn't seem to recognize the device, and it doesn't show up in iTunes.
It is charging through USB, however. The battery is fully charged.
I tried 3 different USB ports on the PC.
Tried restarting iTunes.
Tried restarting the computer.
Went to Apple support website, tried the troubleshooting assistant:
Reset the pod.
*Had already tried different USB ports.
*Had already trired restarting the PC (Although it mentions checking for the latest software updates - I didn't do this. WHAT software updates should I look for? Device drivers? OS updates? WHAT???)
Re-installed iTunes. (Was already at v 9.2.1.4)
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I tried the link "iPhone, iPad, or iPod is not recognized by Windows".
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(These instructions also say to disconnect the device, but nowhere says when to connect it. Why do they put half-baked troubleshooting instructions on their web site???)
Is there anyone from Apple support on this list who can help? I believe the driver needs to be reinstalled somehow, but it didn'thappen when i re-installed iTunes, so how do I do this?
Thanks
Keith

Hello
I have been having nearly the same problem as Crashcup for the past month. Differences being I am operating with Windows Vista and my iPod is a 160GB Classic. I have gone through all the steps in the troubleshooting documents to no result. I attach my iPod and it is not recognized by Windows, iTunes or even in Device Manager. Not even as an "Unknown Device".
I know there is nothing wrong with the USB ports as two different external hard drives and a video game controller work perfectly fine through them. Same goes with the iPod itself; it continues to play and function normally, and is recognized by a charging device completely separate from my laptop. Just when attached to the computer there is no sign of it.
I am very frustrated that there is no further instruction with regard to what to do with an iPod Classic (as referred to by Crashcup: "...it says to take a photo with an iPhone, or a screenshot with an iPod touch or iPad. WHAT ABOUT THE IPOD CLASSIC????)
Any help would be much appreciated.l=

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Hello Quantum222,
Thank you for the details of the issue you are experiencing with your iPod nano (7th generation) and iTunes. I reommend reviewing the articles below for the issue you described:
iPod nano not appearing in iTunes
http://www.apple.com/support/ipodnano/assistant/itunes/
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/TS1369
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

Ipod disabled & not recognized in windows 7 or itunes

My son disabled his ipod touch 4th gen trying to get into it, he planned to give it to his cousin so I just removed the device from his Apple acnt. However, it's still disabled & now not recognized in Windows 7 or by I-Tunes on any computer or usb we try, but it does charge by usb or wall charger. I am not super familiar with Apple products & need some advice if anyone has any. Thanks!

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
Also try on another computer

USB 3.0 - WD Passport 1 GB not recognized by Windows 8 and 8.1

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