User cannot see movie online

I have a user who opens one of our movies, the window pops
opn and nothing happens. I cannot find what pluggins they
need

Welcome to our community, Jesse
All your user needs is the Flash player. This exists as
either an add in for Firefox browser or an ActiveX control (I
think) for Internet Exploder.
Assuming all are viewing from a server location, the fact
others see it with no issue is indicative that all the files are in
place. So the player would be the only thing that comes to mind.
Perhaps try upgrading the user to the latest version? Steer
them to this page:
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
Cheers... Rick

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If you have any feedback on our support, please send to [email protected]

User cannot see movie online

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