User is not logged on, but the system thinks it did!

Hi,
We're having a problem with one user. When you try to log on with his userid and password, this notification screan comes up: You have already logged in. Do you want to logout and login to a different Organization? "YES" "NO"
Trying again, doesn't work.
When you watch the logged on sessions with the admin console, you will see that there is a session with the user and that he is indeed logged on!
BUT this is not how it is for real, cause he is NOT logged on, doesn't get further then this notification screen!!
Someone knwos what's wrong? We still have to try to restart everything, but it's a production system so we'll have to wait till nobody is logged on :-S
Thanks!
Greetz,
Miranda

- it is possible to terminate the session and the user is logged of (also get's the message)
- when the users answers no (to log of and log in to a new organization) you stay at the same screen notification
and the admin console shows the user as logged on
- when the users answers yes (to log of and log in to a new organization) it get's the logon screen (default logon screen)
and the admin console shows the user as logged off
- when i inactivate the user and it is logged on, it get's after trying to logon new this message: This user is not active.
Contact your system administrator, but it stays logged on .. shows the admin console
- i also can delete the user from the organization (after one time logged on it has a profile under the users from the logged on organization)

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On 10/15/2014 7:26 AM, SteffenMuch wrote:
>
> Hi,
>
> we did a update from 11.2.3 to 11.3.1 a few weeks ago. All works fine
> but there is one problem. A lot of users are not logged in to the ZAA.
> If i try to start a remote session with the username i get the message
> the user is not logged in to any device.
> If i connect me to the device and look at the ZAA the user is not logged
> in and i can not log in because i get the error message that the
> username or password is wrong.
>
> The solution is to go to the registry ->
> HKEY_LOCAL_MACHINE\SOFTWARE\Novell\ZCM\ZenLgn\Hist ory\Cache\domain.local
> and i have to delete the user.
> After that the login works fine
> Sometimes i have to delete the user in this registry key too ->
> HKEY_LOCAL_MACHINE\SOFTWARE\Novell\ZCM\ZenLgn\Hist ory\CachedUserZenNames
>
> Is that a known bug? What can i do to solve that problem?
>
>
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Novell Technical Support Engineer
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