User notification of errors during sign in

Hello All,
I would like to suggest a feature. There are many diferent causes of a failed login attempt when working with entitlement, ranging from network issues to subscription issues, the Entitlement API should provide a way to show the user the error messages received from the server probally in the "<result ..." reply during SignInWithCredentials call.
Best regards,
Luiz Ribeiro

I'm just chiming in, I'm still not as knowledgible as I'd like to be. I usually run into a problem where users change a parameter in AD (Name, location, phone) and AD sometimes likes to duplicate the account causing log in issues. I know you
have new users but it may be worth it to check what AD has to say on the account and cross check it with the control panel in Lync.
I also force my clients to do web lookups which take a lync policy modification and ensuring that the users client computer has the right windows policy/firewall settings to facilitate that.
You've already taken most of the steps I would have and I hope you find a resolution soon.
Also, here is a post that also had 401 sip messages on sigining in, not much help but you could stem from there. The sip message is what sticks out to me.
http://social.technet.microsoft.com/Forums/lync/en-US/9aa58f50-aa69-4d2d-9ef7-aa2c07c8b627/internal-lync-client-cannot-sign-in-sip20-401-unauthorized?forum=lyncprofile

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"Could not deserialize session data" error during sign out

Hello,
I have an application deployed on WLS 8.1, one instance, no clustering. The application EAR contains 1 web module and 2 ejb modules. When I try to sign out(I use Single Sign-On for Multiple Applications - a sign out application deployed separately) I receive the attached error.
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Q: Why does WLS try to deserialize the session data during sign out? I don't use any session persistance/replication.
The error ClassNotFoundException from my point of view is normal: UsersTableModel(from web modile) is not visible from the Application Classloader.
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<> <BEA-100028> <Could not deserialize session data.
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Edited by: user11291053 on 22-Jun-2009 02:52
Edited by: user11291053 on 22-Jun-2009 03:01
Edited by: user11291053 on 23-Jun-2009 01:42

When OptimisticSerialization is turned on, WebLogic server does not serialize-deserialize context and request attributes upon getAttribute(name) when a request gets dispatched across servlet contexts. This means you will need to make sure that the attributes common to Web applications are scoped to a common parent classloader (they are application-scoped) or placed in the system classpath if the two Web applications do not belong to the same application.
When OptimisticSerialization is turned off (which is the default) WebLogic Server does serialize-deserialize context and request attributes upon getAttribute(name) to avoid the possibility of ClassCastExceptions. The value of OptimisticSerialization can also be overridden for specific Web applications by setting the optimistic-serialization value in weblogic.xml.
[http://edocs.bea.com/wls/docs100/ConsoleHelp/pagehelp/Corecoredomaindomainconfigwebapptitle.html]
[http://e-docs.bea.com/wls/docs90/webapp/weblogic_xml.html#1067857]
I hope this helps :)

Notification about errors during transport from DEV to QAS server.

Hi Guys.
Is there any way of alerting the user about the errors that arise when moving the transaction from DEV client to QAS client?
For Instance,In DEV the program may be working fine and while transporting sometimes errors can arise by not including all the necessary files while moving to QAS server.
Kind of auto-email facility notifying the user...

Hi,
there might be some standard functionality for TMS but if you can't find anything then you can still use BADI CTS_IMPORT_FEEDBACK. The only method if this BADI is called right after import of each transport.
Cheers

Server 2012 RDS - User Profile Disks - Errors during Logoff

I have set up a test Server 2012 RDS collection (Single Server for now) and implemented User Profile disks.
I have two problems.
First: My generic test user can connect and does successfully use the user profile disk as expected. However, at
logoff, the system event log contains these errors:
The error (NTFS 137) is: The default transaction resource manager on volume C:\Users\ts3.test encountered a non-retryable error and could not start. The data contains the error code.
The warning (NTFS 50) that concerns me is:
It appears that the user profile disk is being "disabled" or "disconnected"
before the profile data is completely written at logoff. What can I do to troubleshoot this?
Second:
Update: A post from Mike Connor on the following page: -LINK- solved
the problem described below.
My administrative user always logs on now with a temporary profile. At the beginning, the UPD was working and mounting. That stopped working. In attempting to troubleshoot, I logged the admin user off and deleted the UPD disk
file from the share. I remember it working again after generating a new UPD disk file in the share. Soon, it quit working again. I deleted the UPD disk file again from the share and ever since, it has never regenerated a new UPD and
always logs on with a temporary profile.

We experience less to zero problems after an outage with our User Profile Disks when we use the option: "Store all user settings and data on the user profile disk". Other then when we use the other checkbox (even though all checkboxes
underneath are checked).
Our test setup was, an RDSH 2012 r2 server(s), with an 2012r2 server holding the share.
We first tried the "store all user settings" for the User Profile Disk, we logged several accounts onto our RDSH Server we then disconnected our server which holds the share to simulate an outage. After about 5 minutes we connected the
server again holding the share. When the share comes back online, we logged off the users and logged them back in. The result was a valid profile for all the accounts including their last changes from before the share got disconnected.
The exact same test was done with the option: "Store only the following folders on the user profile disk" with all checkboxes underneath checked, which gave us corrupt profiles.. We also did these tests by giving the server holding the share a reboot instead
of an disconnect from network. This gave us the same result. Each test was done at least 2 to 3 times..
I hope others can confirm this as well in their situation, as it seems to be a bug within that specific checkbox.
Looking at the above tests, the best way in my test cases were to exclude the default folders (f.e.: \Documents) if you would like to redirect them instead of using them inside your User Profile Disk. Redirects can be done through GPO Folder redirection
options or GPO registry combined with Environment Variables.
Even after several attemps to simulate an outage, i get left with consistent profiles. I've now also included an hard reset of my virtual machine (that gave the same results as a disconnect of the network card). This was all done through using the: "Store
all user settings in the user profile disk". The other option left us with inconsistent profiles. I hope others can confirm this as well..
Looks to me that the type of connection towards the User profile happens different. You can see this when looking at the C:\users\<username> and subfolders if you use user profile disks. The 2 options show different symbols as well.

Error during sign in on Home Page of Acrobat Reader DC

When I try to sign in on the Home Page, I get an error message saying "A network error occurred while attempting to sign in" I tried to get help through Live Chat and they sent me the link here.

Hi elwaterman,
The error message you mention comes up whenever Reader does not have access to a working internet connection. Since you are able to access the cloud.acrobat.com domain from within the browser, it means that your internet connection is fine. This leaves out only one probable reason that Reader specifically is somehow unable to access the internet connection.
Can you please confirm that the firewall of your organization is not blocking internet access to Reader or probably a local firewall configuration on your machine is doing this?
If not it would be great if you could share the logs for this failure. Please follow the steps below to retrieve the required log:
Download and install Fiddler from http://d585tldpucybw.cloudfront.net/docs/default-source/fiddler/fiddler4setup.exe -- This tools captures internet calls & shows the success failure request/responses for the same.
Once installed, configure Fiddler to decrypt HTTPS traffic:
Launch Fiddler & go to Tools >> Fiddler Options >> HTTPS.
Here, check the "Decrypt HTTPS traffic" checkbox. [Official Documentation]
In the Trust FiddlerRoot Certificate dialog, click on Yes & then Yes again in the security confirmation dialog. [Official Documentation]
Launch Reader & click on the Sign In button in the right end of the top bar.
Once you get the error message above, please go to Fiddler & see if there is a call for https://ims-na1.adobelogin.com/ & https://adobeid-na1.services.adobe.com.
If there is, right click on the same & select "Save >> Selected Sessions >> as Text...".
Please mail the saved logs to [email protected] & [email protected]

During file extraction, "Error during execution, error code =4"

from Oracle® Fusion Middleware Getting Started With Installation for Oracle WebLogic Server
11g Release 1 (10.3.1)
http://download.oracle.com/docs/cd/E12839_01/web.1111/e13751/toc.htm#CIHCJJIA
> said "instead of installing the JRockit JDK that is included, Oracle strongly recommends that you download and install the latest available JRockit version separately."
selected "Oracle JRockit Mission Control 4.0, for Java version 6"
> got file named: http://download.oracle.com/otn/bea/jrockit/jrmc-4.0.0-1.6.0-linux-ia32.bin
Set permissions to *.bin installer:
chmod a+x file_name.bin ./file_name.bin
During file extraction (as 'oracle' user/owner) got: "Error during execution, error code =4"
Please advise.
thank you.

hi,
i ran into teh same problem and just figured out that my CPU is too old (AMD Athlon 3000+). This processor doesnt support SSE2, as required, see
http://download.oracle.com/docs/cd/E15289_01/doc.40/e15066/suppconfigchanges.htm#CHDDFHJF
does your machine have all the relevant features?

OIM Provisioning - Error during OID Create User Task

Hi,
I am getting the following error during OIM Provisioning to OID (Create User Task).
I added few more attributes to the OID_USR form and then to the "OID User" Process Definition.
Also, I added the Code/Decode Key Values in AttrName.Prov.Map.OID.
DEBUG,08 Dec 2010 21:19:04,547,[XELLERATE.SERVER],Class/Method: tcDataBase/readPartialStatement entered.
ERROR,08 Dec 2010 21:19:04,555,[XELLERATE.ADAPTERS],Class/Method: tcAdapterMappingUtility/getRunTimeVariable Mappings encounter some problems: No data available for variable having key = 350
ERROR,08 Dec 2010 21:19:04,555,[XELLERATE.ADAPTERS],Class/Method: tcAdapterMappingUtility/getRunTimeVariable Mappings encounter some problems: No data available for variable having key = 350
java.lang.Exception: No data available for variable having key = 350
Earlier, before adding these attributes, the OID Create User Task was working. So I belive this is from the newly added attributes.
Questions:
- How to identity the attribute with this key? It looks like some of the attribute values that it gets during Run Time is not populated correctly. Any suggestions?
- "key = 350"- Is there a database table that this gets stored? SPD? or anything else?
Regards
Vijay Chinnasamy

@Keviin,
I added 13 new attributes and corresponding "* Updated" Tasks.
For all these, ProcessInstanceKey is mapped to Process Data -> Process Instance.
I am going to validate the mappings again. Also, I noticed, some of the fields that I am prepopulating is not populated.
Regards
Vijay Chinnasamy

SAPInst ECC6.0 - Error during phase "Create Java Users"

Hello,
I am currently installing ECC6.0 IDES with windows server 2003 & MaxDB.
I am getting an error during the "Create Java Users" phase. The initial error stated that the user SAPJSF already existed. During retry a different error came up - that the user SAPJSF has no password.
Can anyone advise what I can do here to resolve this problem?
Regards,
Nicholas Wilson

Hello Again,
Just to provide some further information, this is the log which I received when the SAPInst first errored:
Jan 12, 2007 10:12:31... Info: User management tool (com.sap.security.tools.UserCheck) called for action "checkCreate"
Jan 12, 2007 10:12:32... Info: Connected to backend system Z01 client 001 as user DDIC
Jan 12, 2007 10:12:32... Info: Called for user SAPJSF
Jan 12, 2007 10:12:39... Info: Formal password check successful
Jan 12, 2007 10:12:39... Info: Will create user SAPJSF
Jan 12, 2007 10:16:54... Warning: Error during creation of user SAPJSF. Will remove user again to ensure clean exit state
Jan 12, 2007 10:17:03... Error: Exception during execution of the operation
[EXCEPTION]
com.sap.security.tools.UserCheck$DetailException: User SAPJSF already exists
Diagnosis
You have tried to create an existing user using the copy function.
Procedure
Please edit the existing user or first delete the user and then use the
copy function. Or choose another user name, for example, by appending
part of the first name.
[System: Z01(001), Message: 01 224]
     at com.sap.security.tools.UserCheck.handleBapiRet2Table(UserCheck.java:1252)
     at com.sap.security.tools.UserCheck.createUser(UserCheck.java:1795)
     at com.sap.security.tools.UserCheck.main(UserCheck.java:289)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:324)
     at com.sap.engine.offline.OfflineToolStart.main(OfflineToolStart.java:81)
Jan 12, 2007 10:17:07... Info: Leaving with return code -2
Reserved 1610612736 (0x60000000) bytes before loading DLLs.
According to the log, the system believed the user SAPJSF to have already been created.
When I carried out a retry, I receive the following log:
Jan 12, 2007 10:23:45... Info: User management tool (com.sap.security.tools.UserCheck) called for action "checkCreate"
Jan 12, 2007 10:23:45... Info: Connected to backend system Z01 client 001 as user DDIC
Jan 12, 2007 10:23:45... Info: Called for user SAPJSF
Jan 12, 2007 10:23:45... Info: User SAPJSF exists
Jan 12, 2007 10:23:45... Error: Exception during execution of the operation
[EXCEPTION]
com.sap.security.tools.UserCheck$UserLogonException: User account SAPJSF has no password (USER_HAS_NO_PASSWORD)
     at com.sap.security.tools.UserCheck.checkUser(UserCheck.java:833)
     at com.sap.security.tools.UserCheck.main(UserCheck.java:268)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:324)
     at com.sap.engine.offline.OfflineToolStart.main(OfflineToolStart.java:81)
Jan 12, 2007 10:23:45... Info: Leaving with return code 2
Reserved 1610612736 (0x60000000) bytes before loading DLLs.
In this log, it accepts that the user SAPJSF is already created, but errors because the user does not have a password.
Any suggestions greatly appreciated.
Regards,
Nicholas.

Installation error during creation of user SAPJSF

Hello,
i'm performing SOLMAN installation and the installation stops in "Import Abap" step with problem creating the SAPJSF user. Several posts regarding the same error did not helped. When the sapinst is trying to create the SAPJSF user, i notice that the DB2 service in Windows services changes from "started" to "stopped"
OS:windows 2003 enterprise 64bit
DB:db2 udb
SOlman: 7.0 including EHP1
The error from "sapinst.log":
WARNING 2010-09-17 10:32:40.906
Execution of the command "I:\usr\sap\SOF\DVEBMGS00\exe\jlaunch.exe UserCheck.jlaunch com.sap.security.tools.UserCheck "C:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\DB6\CENTRAL\AS\install\lib;C:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\DB6\CENTRAL\AS\install\sharedlib;C:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\DB6\CENTRAL\AS\install" -c sysnr=00 -c ashost=fmgrsolman -c client=001 -c user=DDIC -c XXXXXX -a checkCreate -u SAPJSF -p XXXXXX -r SAP_BC_JSF_COMMUNICATION_RO -user_type system -message_file UserCheck.message" finished with return code 4. Output:
Sep 17, 2010 10:30:29... Info: User management tool (com.sap.security.tools.UserCheck) called for action "checkCreate"
Sep 17, 2010 10:30:30... Info: Connected to backend system SOF client 001 as user DDIC
Sep 17, 2010 10:30:30... Info: Called for user SAPJSF
Sep 17, 2010 10:30:30... Info: Formal password check successful
Sep 17, 2010 10:30:30... Info: Will create user SAPJSF
Sep 17, 2010 10:31:38... Warning: Error during creation of user SAPJSF. Will remove user again to ensure clean exit state
Sep 17, 2010 10:32:40... Error: Exception during execution of the operation
[EXCEPTION]
com.sap.mw.jco.JCO$Exception: (103) RFC_ERROR_LOGON_FAILURE: 00024No connect to database, session terminated??????????????????????????
     at com.sap.mw.jco.MiddlewareJRfc.generateJCoException(MiddlewareJRfc.java:518)
     at com.sap.mw.jco.MiddlewareJRfc$Client.connect(MiddlewareJRfc.java:1086)
     at com.sap.mw.jco.JCO$Client.connect(JCO.java:3255)
     at com.sap.security.tools.UserCheck.resetJCOClient(UserCheck.java:2479)
     at com.sap.security.tools.UserCheck.deleteUser(UserCheck.java:2024)
     at com.sap.security.tools.UserCheck.main(UserCheck.java:300)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:331)
     at com.sap.engine.offline.OfflineToolStart.main(OfflineToolStart.java:81)
Sep 17, 2010 10:32:40... Info: Leaving with return code 4
The error from "UserCheck.log":
Sep 17, 2010 10:36:58... Info: User management tool (com.sap.security.tools.UserCheck) called for action "checkCreate"
Sep 17, 2010 10:36:59... Info: Connected to backend system SOF client 001 as user DDIC
Sep 17, 2010 10:36:59... Info: Called for user SAPJSF
Sep 17, 2010 10:36:59... Info: Formal password check successful
Sep 17, 2010 10:36:59... Info: Will create user SAPJSF
Sep 17, 2010 10:37:59... Warning: Error during creation of user SAPJSF. Will remove user again to ensure clean exit state
Sep 17, 2010 10:38:56... Error: Exception during execution of the operation
[EXCEPTION]
com.sap.mw.jco.JCO$Exception: (103) RFC_ERROR_LOGON_FAILURE: 00024No connect to database, session terminated??????????????????????????
     at com.sap.mw.jco.MiddlewareJRfc.generateJCoException(MiddlewareJRfc.java:518)
     at com.sap.mw.jco.MiddlewareJRfc$Client.connect(MiddlewareJRfc.java:1086)
     at com.sap.mw.jco.JCO$Client.connect(JCO.java:3255)
     at com.sap.security.tools.UserCheck.resetJCOClient(UserCheck.java:2479)
     at com.sap.security.tools.UserCheck.deleteUser(UserCheck.java:2024)
     at com.sap.security.tools.UserCheck.main(UserCheck.java:300)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:331)
     at com.sap.engine.offline.OfflineToolStart.main(OfflineToolStart.java:81)
Sep 17, 2010 10:38:56... Info: Leaving with return code 4
Edited by: DimitrisDimas on Sep 20, 2010 5:38 PM

hi
wat s ur JDK version??
please refer this,
[SAPJSF - no password for user - ECC6 - IDES|SAPJSF - no password for user - ECC6 - IDES]
jansi

Error during the creation of notification

Dear All,
We are facing the error when we are carrying out the transaction EG90
for collective creation of notification for device replacement say out of 1000 equipments 998 notifications were created automatically but for rest two device locations the follwing error comes "internal error during determination of pm plant for device with equipment number xyz
error message EG621 .
I have cheked the master data of the equipments all maintended properly
can you give me some idea what coulld be the problem .
Regards
chan

There are quite a few OSS Messages for TCode EG90.
See if any of them are suitable.
PeteA

Error during creation of user

Hi!
I am using USERS_GEN to generate a user in organizational structure from an existing SU01 user. When I first did this it worked fine. After that we removed the user from the org.structure. Now when we try to generate it again from USERS_GEN we get the message "Error during creation of user....central person already exists".
When I look at that CP I see that is already exists. I need to create a position under an org. unit and I need the already created CP to be allocated to that position.
How do I do that?
Sincerely
Anders Öhrling

Hi
Which SRM version are you in ?
However you can delete the CP via Function module HR_CENTRALPERSON_DELETE but this central persons are stored in HRP1001 table .
regards
Muthu
Edited by: Muthuraman Govindasamy on Sep 9, 2008 12:56 PM

"problem with shortcut/fatal error during installation" on other user accts

I-tunes installed and works with no problem in original user, but when another user account attempts to open Itunes, program attempts to install/configure again, then results in a "problem with shortcut / fatal error during installation" message. Setting the other users to administrators doesn't help, nor does un-installing/re-installing, etc. I am at least the 4th person with this problem (see Burthomp earlier today,Jan. 17 and Richard 1018 on Dec. 29). This problem started with Itunes 7.5, and is still a problem on Itunes 7.6. I have a standard Dell setup, Model E510. There must be a lot of people with this problem. Apple, are you working on this? Anyone else have a suggestion?

I ran into the same problem, but I think I have the solution. First, the problem isn't with iTunes, its an access problem with Windows XP. I tried to run the iTunes program from the Program Files, and I received an "Access Denied" error.
If you try to open the Program Files in My Computer\Local Disk(C:) and receive an "Access Denied" Error, that is why you are receiving a "shortcut problem/Fatal Error during installation".
Here is how I corrected it:
1) Shut down the computer and restart it in "safe mode". I had to look up how to do this, but I pressed F8 when it was restarting and I highlighted the "safe mode" and started the machine. The icons will be large, but ignore it.
2) Open a user that has administrative access -- I used the one user that has access to itunes.
3) Go to My Computer\Local Disk (C:) and right click on the "Program Files" folder. Select "properties" at the bottom.
4) Go to the Security Tab
5) At the top you should see one or two users that have access to the Programs File. One will be the user that itunes works on. Click Add, then click Advanced, then click Find Now.
6) At the bottom should appear a list of users. Select a user on which itunes doesn't work. Click Ok, then click OK again.
7) Give that user full access to the Program File by putting a check mark in the Full Access box.
8) Repeat for the remaining users.
9) Restart computer in normal mode.
10) Go into a user that had problems and click the itunes icon, and it should run.
It worked for me, I hope it works for you.

LMS 3.2 gives Application error during Campur User tracking

Hi All,
As per the subject during Campus User Tracking following error comes.
Application error: URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!..
Please let me know if anybody has solution for this.
Thanks in advance.
Samir

this looks like CSCsz79649
I assume at least one of the ctm_config.txt files became corrupted.
have a look at the file ctm_config.txt in both these locations:
    NMSROOT/MDC/tomcat/webapps/campus/WEB-INFlib
    NMSROOT/MDC/tomcat/webapps/cmapps/WEB-INF/lib
and compare the content to the clean files Joe posted in this thread:
    https://supportforums.cisco.com/message/3153454#3153454
Note: the parameter DYNAMIC_PORT_ALLOCATION=0 can be added to both files;
If your files (or at least one) are different, then stop the daemon manager. When services are stopped, replace the corrupted file with the one Joe posted. Also move the ctmregistry and ctmregistry.backup files in these directories to a location outside NMSROOT (like C:\Windos\tmp)
Restart the daemon manager.
If everything is working you can remove the ctmregistry and ctmregisry.backup files you previously moved to C:\Windows\tmp

OS X Mountain Lion, "The server gave an error during download: 403 Forbidden." && Xcode update "To update this application, sign in to the account you used to purchase it."

I've bought OS X Mountain Lion, the started to download it, close the mac without finish it, and now when im trying to download it agan, the appstore gave me the error "The server gave an error during download: 403 Forbidden.".
I have an update too for the XCode and when im trying to push Update, the AppStore show me an alert with the message:
"You have updates available for other accounts
"To update this application, sign in to the account you used to purchase it."
Help me please, I've allready pay for the update and cannot make use of it.
Thanks

I've bought OS X Mountain Lion, the started to download it, close the mac without finish it, and now when im trying to download it agan, the appstore gave me the error "The server gave an error during download: 403 Forbidden.".
Restart your Mac and follow the instructions here > Mac App Store: How to resume interrupted downloads
You have updates available for other accounts
"To update this application, sign in to the account you used to purchase it."
Help here > Clearing up Mac App Store confusion | Macworld
A recommendation. When upgrading to a new OS X, if it can be avoided, do not interfere with the installation.

Can't sign in to FaceTime or IMessage just keeps reading error during activation

CCan't sign into FaceTime or IMessage says error during activation help!!!

Hey June762,
Sorry to hear you are having these issues with your iPad. If you continue to get activation errors in FaceTime or Messages, you may find the info and troubleshooting steps outlined in the following article helpful:
If you get an error when trying to activate iMessage or FaceTime - Apple Support
Cheers,
- Brenden

User notification of errors during sign in

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