Users sends multiple emails for one email to be received

I have a user who states that she has to send multiple emails to a customer before she one is able to get through.  She doesn't receive a bounce back from them.  I recently suggested she remove an images from the emails, we have a corporate logo
that can be used in our signatures, as many of her customers are government and I figured they may be blocking the emails for this reason.  Nothing seems to have helped and she still seems to be having the issue.  This also occurs sometimes for some
of her customers and other times with others, so it doesn't seem specific to the customer.  I have repaired Office and run a virus scan, the scan came up with minimal malware and removed it.

Hi,
Please follow these steps to create a test email in Outlook and send out:
1. Open Outlook, click New Email.
2. In the new window, edit To and Subject fields.
3. Click OPTION, check Request a Delivery Receipt.
4. Then click Send to send the test message.
Please check whether the test message is listed in the Sent Items folder or not. Also waiting for the Delivery Report of this message.
Thanks,
Winnie Liang
TechNet Community Support

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