Using broadband/phone line to receive faxes

Hi. At the moment the line that comes in is split, one to my computer and one to a fax machine. Is there a way I can send/receive faxes but still use the stand alone fax to answer phone calls and send some faxes? Thanks for your help. I receive so many spam faxes that it would save a forest! I'm in the UK if that makes a difference

So, can you clarify your phone and internet connections, you mention you have broadband and one split of the phone line, so what all is actually connected to the computer? Are you using a phone-line split to the computer USB/dial-up/fax/modem or a phone-line split to DSL modem to computer Ethernet or both of these? You may need to run an additional split to get both, and don't forget those in-line DSL filters for every phone/fax/modem line.
If you want to fax from the computer you have to use the USB/fax/modem with a phone line in addition to the Ethernet line from your broadband (DSL/cable?). If you are using dial-up for internet (not broadband, very slow band), then you can't simultaneously use the fax/modem to fax while you are connected via dial-up modem.
Since you have a dedicated fax machine, but don't want to waste the paper on the spam faxes, you may have to turn off auto receive on the dedicated fax and have the computer set to receive faxes as electronic files so you can just print ones that you want to save paper, is that your plan?
So, you can use a hardware fax/phone switch to route the fax calls to the computer, or some folks use a dual numbers on a single line phone service with distinctive rings and set up the computer to answer only the fax-ringer calls. Not sure which alternative is cheaper.
For outgoing fax calls, either computer or fax can use the phone line split, just not simultaneously.

Similar Messages

Do i need to use the phone line that came with the printer to fax paperwork or can I buy a new one?

This question was solved.
View Solution.

Hi Willcarter,
It is all up to you. You can use the phone line which came with the printer or you can get a new one. It does need to be a 2-wire phone line though.
Thanks
Josh.C
Click on the BLUE KUDOS button on the left to say "Thanks"
Although I am an HP employee, I am speaking for myself and not for HP.

Bizarre Broadband / Phone line problem..... please...

Hi all
Currently suffering a very bizarre problem with BT Broadband. Here's the chronological order of what has happened, note that I run a wired connection to my computer from my BT hub (model version 3) that is connected to my phone line through an extension socket upstairs in my house.
1) Woke up and BB all of a sudden not working, orange BB light flashing on hub. Not touched or done anything different, BB worked fine the night before. Phones connected to extension sockets work fine.
2) Rang BT, they advised resetting hub etc. Still not working.
3) BT advised connect hub to another extension socket in my house. Still not working.
4) BT advised swap microfilters. Still not working.
5) BT ran line tests (quiet line etc.), detected no problems.
6) BT advised plug hub into master phone socket. Still not working.
7) BT advised unscrew master socket, remove faceplate and plug hub directly to test socket (the one with the direct link to the BT incoming phone line). Did and it works! Of course, phones then don't work as the faceplate is off so no extension sockets have a signal.
8) BT said it is not their problem to fix and must be an internal wiring problem since the incoming signal works fine.
My worry is, if it's an internal wiring problem then why do the phones still work? Is it possible that overnight the BB signal weakened and now doesn't transmit through my internal wiring? Please help as I currently can only have BB or phones working and not both together!
Thanks in advance
Mosh

ok you say your phones are still working is there any noise on the phones try the quiet line test dial 17070 if you hear any noise then that is the cause of your problem unfortunately if the noise is only heard on the extensions then the fault is down to you to repair as BT would charge you if however the noise can still be heard at the test socket then report it as a noise fault on 151 but do not mention broadband
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Can't receive fax LaserJet Pro MFP M127fw

While I can send faxes on my LaserJet Pro MFP M127fw, I can't receive them. I've downloaded the newest software & drivers, and the LaserJet Firmware Update utility, and run the fax test, with the report indicating it passed.

Hello @V122,
I'm sorry to hear that the reset made no difference.
Because your fax machine will manually answer faxes we know that the fax modem in your printer is functioning properly. In saying that, I did a bit more research into the Fios phone line that you're using and I do believe that your issue lies with your digital fiber-optic phone line.
Faxing is old analog technology. Nowadays many phone providers offer digital phone lines (like your Fios line). These digital phone lines should work OK with your fax machine. However, there is a lot more static noise and interference on those digital phone lines that cause fax receiving issues. Because your fax can manually answer we know, as I previously stated, that the fax modem is functioning. However, the fax signal isn't strong enough (probably due to digital interference) to prompt your machine to wake up and automatically answer the fax. Simply stated, your machine does not detect a fax coming through.
According the the User Guide for your printer: "HP products are designed specifically for use with analog phone services." Source: User Guide: Page 110 (120-128)
Because Fios operates like Voip (Digital internet based phone line) we could try to lower your Fax Speed to Slow on your printer to give your fax machine more time to 'listen' and 'connect' as the digital signals transfer much faster than analog signals.
How to Lower Fax Speed:
Select the Setup button on your printer
Right arrow to Fax Setup
Right arrow to Advanced Fax Setup
Select Fax Speed and alter this to Slow
Once the Fax Speed has been changed to slow, please try to receive a fax automatically again to see how your printer responds.
Please let me know if the Fax Speed adjustment resolves your issue. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Sending and receiving faxes from HP3150

I have an HP3150 connected to my home WiFi network. How can I use it to send and receive faxes?
Thank you,
Pete

Hello @abinrml4,
Welcome to the HP Forums!
I understand you would like to know how to send and receive faxes. I will do my best to assist you! What type of printer do you have? Click here to find out: Model Number.
What type of added features do you have on your fax phone line? Please list this information on this post. I will be looking forward to hearing from you. Have a great day!
I worked on behalf of HP.

Can't receive faxes on M1212nf MFP

I can send faxes but I can't receive faxes. It will ring but then it reads communication error. I have it set up to automatically receive faxes. What can I do to resolve this issue?

Hey @Lynch1908,
Welcome to the HP Support Forums!
I understand that you're experiencing communication errors when attempting to receive faxes on your HP LaserJet Pro M1212nf Multifunction Printer. I would like to assist you today with resolving this issue. Now, because you're able to send faxes fine this indicates that the fax modem built into your HP Laserjet is functioning properly. Therefore, the issue that you're experiencing is an interference issue with your phone line.
Just so you are aware, faxing is old analog technology. Nowadays phone companies use digital phone lines. Digital phone lines should work OK but there is a lot more static noise on those lines that causes fax receiving issues. Also, the transmission rate on these digital lines is so fast that bits of information can be lost when receiving a fax. This would also result in a communication error. The ultimate goal is to eliminate as much static noise as possible. To do this, please follow the steps below.
Step 1: Disable Error Correction mode:
1. Press the Setup button () on the printer control panel
2. Use the arrow buttons to select the Fax Setup menu, and then press OK.
3. Use the arrow buttons to select the All Faxes Setup menu, and then press OK.
4. Use the arrow buttons to select the Error Correction Setup menu, and then press OK.
5. Use the arrow buttons to select Off, and then press OK.
Step 2: Reduce fax speed:
1. Press the Setup button () on the printer control panel.
2. Use the arrow buttons to select the Fax Setup menu, and then press OK.
3. Use the arrow buttons to select the All Faxes menu, and then press OK.
4. Use the arrow buttons to select the Fax Speed menu, and then press OK.
5. Use the arrow buttons to select Medium (V.17), and then press OK.
Note: If you are still unable to send a fax at this point, repeat steps 1 through 5, but set the Fax Speed to Slow (V.29)
Source: Cannot Send or Receive Faxes
Once these settings have been adjusted, please test fax receiving again. Should the issue persist than I will need to know the answers to the following questions:
1) Are you using a dedicated fax line or is it shared with the phone?
2) Who is your Phone provider?
3) Is there an answering machine or voice mail on your fax line?
4) Does your fax cable go from the rear of your Laserjet to the wall jack or is there any splitters or modems in between?
5) Are you using a DSL phone line?
Please respond to this post with the result of your troubleshooting. Should the issue persist be sure to respond with the answers to my questions above. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Receiving fax messages

how do i receive fax messages using my ibook? thqanks...

Hi Michael,
Quote from Help (available from the menubar):
To receive faxes, your computer must:
Be connected to an open phone line. No one can be using the phone line to connect to the Internet or make a call.
Not be in sleep mode.
Your computer can still receive faxes automatically when the login window is displayed.
1. Open System Preferences, click Print & Fax, and then click Faxing.
2. Select "Receive faxes on this computer," and choose the number of rings before your computer answers a fax.
If you want to receive faxes automatically, make sure your computer answers the phone before any other device that may be connected to it, such as a phone answering machine.
If don't want to receive faxes automatically, set the number of rings to the highest number possible, and use the Fax status menu to receive faxes manually.
3. If you want to control your computer's fax functions from the menu bar, select "Show fax status in menu bar."
If you don't want to receive faxes automatically, you must select this option. If you receive faxes automatically, you may want to select this option so you can view status information more easily.
4. Type your fax number in the My Fax Number field.
This is used to identify your computer when you send or receive a fax.
5. Choose what to do with the fax after it arrives.
You can save it as an image file, email it to someone, and print it to a printer.
To receive a fax manually, wait for the phone to ring, and choose Answer Now from the Fax status menu.
Red Dwarf

Looking to cut cable costs - drop extra phone line...

Is it possible to use Nokia 920 mobile phone as connected phone line connectoin for a standard fax machine at home? Have Ricoh Aficio MP-C2000 commerical copier at home that has great fax machine setup. Would like to drop current dedicated comcast phone line if possible to just plug in nokia 920 mobile phone to phone jack on existing copier for the one off fax send or receive capability I would like to retain. Much like tethering with my laptop I would love to use the 920 to send/receive faxes from standard fax machine. If possible would think I would need to source a cable for hookup...
Have never used this forum before so not even sure how to check for responses... yes I am a nubie but love this phone!

Is there anything shown on any of these links for your exchange. http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Updated to iOS 8 and it asked for an old appleID that I no longer have, nor do I have the information to login. I cannot use my phone now.

I recently updated to the iOS 8. I have an iphone 5. My phone states that the update is almost finished. I just need to provide the password to my apple ID. However, the apple ID its asking for is no longer being used. For the life of me, I can't remember what that password was. It offers me the option of skipping the step, and when I choose that option, it basically just resets and I start from the beginning again. I then try to reset the password by try clicking "Forgot my Password" When I try resetting it by email, I don't receive any of the emails that prompt the password change. When I choose security question, it asks my birthday and the birthday I type in doesn't work. I am unable to use my phone, other than receiving calls. I made an appointment with the Apple Store, but I really can't wait until Friday to use my phone. HELP

Not an answer: similar problem. Some time ago the email address service that was my apple id was take from the market, so I had to introduce a new one on my Iphone 4S, Mac air and Ipod. I was able to do so on the other devises, but the iPad doesn't allow me, I go into the same vicious circle: I can only get a new ID if I can enter, which I only can if I enter in the old ID, which password is not working (I cannot imagine where it went wrong), to get a new password I either get it sent to the old email account which does not exist anymore, or with my birthday security answer which is denied (very strange, I do remember my birthday, I swear). So.......... anyone more clever then me (or Bignickel)? HELP

Send and receive a FAX without a phone line

Is it possible to send and receive faxes without a phone line. Instead, can I use bluetooth and cell phone? Or, are there any other options?
MacBook Pro 15" Mac OS X (10.4.5)

Yes/No. There are internet options, companies/programs that like internet phone dialers allow you to send faxes over the internet that end up calling actual phones. Most (if not all) charge a fee for this.
As for bluetooth/cellphone, you're better off sticking with internet options. You could use bluetooth if you had a bluetooth device setup to receive and convert but I'm not sure such advices exist and even if they did I'm not sure the value of them. It would be like sending from your laptop while standing next to a fax machine. Cell phones are possible if your phone allows connection via modem which only a handful do. Given a cellphone with modem support and an apple modem, its possible.
Please remember to mark helpful/solved replies appropriately.

How to use 8600 fax with a digital phone line?

Has anyone had any luck with setting up the HP Officejet Pro 8600 with a digital Phone line? I do not have an analog phone and of course that information was never brought to my attention when i bought the printer. I am a bit amazed that it does not work with both analog and digital.

Hi mboddeti, Here is a different link to the document.http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02891758&cc=us&dlc=en&lc=en If it still does not work, go to HP.com and search for c02891758 and it will find that document. Error codes are different though. The voice over IP line still could be the issue, but it is possible that something else is occuring.The document has instructions on how to test your fax setup with the HP faxback service. If it works with the test fax, it could be an issue with that particular receiving fax.

Using Broadband Talk as main phone line

Hi there, just looking for a bit of advice/guidance.
I've got a Home Hub 2.0 and the Hub Phone 2.1, so I'm pretty impressed with the set up, despite only using the phone on occasion.
All the phones in our house (about 5) are knackered and need replacing. I've been considering making a switch towards the BBT, by getting another 4 Hub Phone 2.1s (not paying BT prices mind...) and subscribing to the Anytime BBT calling plan. Currently we have the equivalent landline calling plan, so that could be cancelled.
My thinking is that the 5 phones could be distributed around the house in the same way that are current phones are, and then each room would have access to the BBT line primarily, and then the normal line by pressing 5.
Is there anything else I should consider before making this change? I am aware of the emergency calling provisions etc. Has anyone else set up their home like this? How is it going?!
Many thanks,
Tom

I have the original home hub, and have four hub phones dotted around the house.
Broadband talk does allow you to make a number of simultaneous calls using the same number, and also answer incoming calls on your normal phone line as well.
You can only make one outgoing call on your normal phone line, by dialling "5" from one of the phones.
As we make most of our calls in the evening or weekend, they are free, so we have no need for any extra calling plans.
Overall it works quite well. We do have a normal phone if there is a power cut, but we also have mobile phones anyway.
Remember also, you have a phone socket on the home hub which is connected to BBT.
I suspect that the new hub phones are probably better than the original ones, which can be a bit quiet.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

How do I set up a ringmaster on my fax 2140 so that I can use the same line for phone

I have the HP 2140 Fax Machine and have always had a separate line for the fax. Now, I have only one line which is
to be used for both the telepone and my fax machine. This will save me approx. $200 per year.

cannot get my fax machine to except the drpd distintive ring. went to change the print cartg. and screwed something up? Can you help?

No Phone Line and Broadband Speed at 0.2 - Not hap...

Afternoon,
I ordered the phone, TV, and Broadband with an activation date of the 5th December. I then received a text message to advise that a phone line engineer will visit between 1pm-6pm, I booked half a day off work but no one got in touch.
At about 7pm I checked my phone line and the line was dead.
I then phoned through to see what was happening and the customer service kept putting me through to the wrong teams and from my mobile I was on the phone for just over an hour.
I am not happy that I had to make this phone call from my mobile when the line was meant to be sorted. After speaking to the delivery team, he advised me that an engineer did come but didn't need to come into the property and the phone line should be working.
NO communication about this on the day and after checking this with the engineer he advise he would raise a fault after we went through some tests.
we are now Tuesday the 11th and I have not heard back.
I assume from the fault on the line I am only getting 0.2 download speed on my Internet and the broadband line keep disconnecting and reconnecting again.
As mentioned before being a new BT customer my experience has not been very good at the moment and I hope you can put this right.

The link on my signature, is just a collection of my own help pages, the links below come directly from BT, so you should be able to use them.
You should be able to run a test on your line from this link from the BT website.
Reporting Phone Faults
It does sound like there is one wire disconnected somewhere, as broadband will just about work under those conditions.
It would be best to do a couple of checks yourself, using this BT link, to make sure the problem is not within your own wiring.
Fixing phone faults
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Constant buzz on phone line and broadband disconne...

Where our BT phone line enters our house is under a very damp upstairs window. Every couple of years for the 20 years we have lived at the property, we have to report a fault and an engineer would come and replace the damp parts in the little connection box. Over recent times we have been charged the fee for this. The master socket is further down the cable at the bottom of the stairs and is usually OK.
Can we change where the phone line enters the house? The phone line is useless for phonecalls and is affecting our broadband speed and connectivity. The only other option is to scrap the line rental and get mobile broadband or one that doesn't require a phone line. Why do the engineers never fix the problem long term? We want to change to fibre optic, but the phone line will cause the same problems with this. If we cancelled the phone line and then ordered a new bundle, would we actually get a new phone line into the house, or would they simply reconnect the old, damp one?
Thanks for your help
Solved!
Go to Solution.

As this is a repeat fault, then some special help may be worthwhile to finally fix the issue.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Using broadband/phone line to receive faxes

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